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4.2 out of 5

"Very comfortable accommodation with easy access to all of Port Stephens " More

By a verified traveller on Fri 09 Jul 2021

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Hotel Description

At The Landmark Resort Nelson Bay you'll be within a 10-minute stroll of d'Albora Marinas Nelson Bay and within 30 minutes of Fly Point Marine Reserve. Highlights at this hotel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

You can enjoy flat-screen TVs with cable channels, and all 118 rooms feature free WiFi, DVD players, and coffee/tea makers. Kitchenettes come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, The Nelson Way, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas, a spa tub, and laundry facilities. Cooked-to-order breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of free self parking.

With a stay at this 4-star Nelson Bay hotel, you'll be 2.4 km (1.5 mi) from Gan Gan Hill Lookout and 2.7 km (1.6 mi) from Nelson Head Lighthouse.

Apartment, One Bedroom Deluxe

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$198* Per night/room 24 Oct. - 25 Oct.

Studio Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom with Shower

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom, with Spa Bath

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe 2 Bedroom, Bay View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Deluxe Apartment, 2 Bedrooms, Non Smoking, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

The Landmark Resort Nelson Bay ratings based on 624 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Landmark Resort Nelson Bay

Everyone (279) Couples (229) Family (109)
5 out of 5
Very comfortable accommodation with easy access to all of Port Stephens

Posted by on 9 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by S.S

Thank you for taking the time to provide us with such a wonderful review!

3 out of 5

Posted by on 27 Jun. 2021

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Comment from Hotel Management

18 Jul. 2021 by S.S

Thank you for taking the time to review us.

4 out of 5
Great views of Port Stephens from high on a hill . Our room had been recently refurbished. A bit of a hike from the hotel to the CBD given that it’s situated a hill. Had a spa bath only , which you needed to acess carefully . .

Posted by on 19 Jun. 2021

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Comment from Hotel Management

24 Jun. 2021 by NM

Dear valued guest, Thank you for taking the time in leaving us a great review. We are glad you enjoyed your time here at the Landmark and we hope to welcome you back soon!

4 out of 5
Good location and very close proximity to the shops

Posted by on 21 May 2021

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Comment from Hotel Management

24 Jun. 2021 by NM

Dear valued guest, Thank you for taking the time in leaving us a great review. We are glad you enjoyed your time here at the Landmark and we hope to welcome you back soon!

4 out of 5
Over priced for a room with no service. best feature was the view. Shower in spa bath is very dangerous. Won't stay there again.

Posted by on 8 May 2021

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Comment from Hotel Management

24 Jun. 2021 by NM

Dear valued guest, We apologise that we have not met your expectations. We appreciate your constructive feedback and it will be shared with the entire team for improvement.

5 out of 5
Hotel was close to town centre

Posted by on 5 May 2021

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5 out of 5

Posted by on 18 Apr. 2021

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5 out of 5
Great place to stay . The room was alittle dated however the bath spa was fantastic. The tv was very confusing. . The outdoor pool area was excellent and the club being nearby was very convenient .

Posted by on 16 Apr. 2021

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2 out of 5
We stayed there for 5 nights but it was very disappointing experience for our family. We found multiple hair in the bed sheet after we checked in. The bed sheet did not look like it was replaced. We shown staff the hair and she apologized and changed a new bed sheet. On day three, when we requested a fresh set of bath towels, we were told we will be charged extra fees for fresh daily bath towel. I told staff I was not aware when I booked and asked the staff why this extra charge information was not disclosed when booking. The staff said it was in the hotel letter, the letter they gave us on the date of the arrival. I told them as a hotel customer, I am entitled to know how I will be charged on the date when I book, not the date when I arrive. The whole conversation with the staff was very unpleasant. I expressed my dissatisfaction and later on that date I received a call from another staff, apologized and confirmed we wont be charged extra for towels. Many places in that hotel are not right. The wall is thin, we could hear noises from next rooms. Staying at an apartment-style property might mean sacrificing a few typical hotel features — like a pool, sure. Daily housekeeping, OK — we can make do with weekly. But it should never, ever mean sacrificing sheets and bath towels. the customer should not be charged without first knowing the hidden charges (toilet paper, clean towels etc). Watch out the hidden fees. We will never return and do not recommend.

Posted by on 11 Apr. 2021

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4 out of 5

Posted by on 29 Mar. 2021

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About the The Landmark Resort Nelson Bay

Location Dowling Street, Nelson Bay, NSW 2315

Property Features

There's a restaurant on site. Public spaces have free WiFi. The Landmark Resort Nelson Bay offers its guests an outdoor pool and a spa tub. A terrace, tour/ticket assistance, and an arcade/game room are also featured at The Landmark Resort Nelson Bay. Self parking is free. Smoking is allowed in designated areas at this 4-star Nelson Bay hotel.

  • 118 guestrooms or units
  • Dining venue
  • Breakfast available (surcharge)
  • Self-service laundry
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Landmark Resort Nelson Bay offers 118 air-conditioned accommodations with DVD players and coffee/tea makers. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. This Nelson Bay hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include hair dryers and irons/ironing boards.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.

The Nelson Way - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Saturday - Thursday: 8:00 AM - 5:00 PM
  • Friday - Friday: 8:00 AM - 6:00 PM
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Saturday - Thursday: 8:00 AM - 5:00 PM
  • Friday - Friday: 8:00 AM - 6:00 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 28 per person (approximately)
  • Late check-in fee: AUD 58 for check-in between 10:00 AM and noon
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Landmark Resort Nelson Bay
  • Landmark Nelson Bay
  • The Landmark Nelson Nelson
  • The Landmark Resort Nelson Bay Hotel
  • The Landmark Resort Nelson Bay Nelson Bay
  • The Landmark Resort Nelson Bay Hotel Nelson Bay

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.