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3.8 out of 5

"Enjoyed the stay, will be back. Unique property - quite a gem. " More

By a verified traveller on Tue 27 Apr 2021

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Hotel Description

Mercure Maitland Monte Pio puts you in the center of Maitland, 2.9 km (1.8 mi) from Maitland Regional Art Gallery and 3.5 km (2.2 mi) from Walka Water Works. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

LCD TVs with cable channels are featured in all 47 individually decorated rooms, and you can enjoy free WiFi, iPod docks, and sitting areas. Minibars provide refreshments, and room service makes dining in an option. Coffee/tea makers, safes, and hair dryers are also available.

The restaurant, The Pines, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the fitness center, spa tub, and sauna as well as access to tennis lessons. Business amenities include a conference center and a business center. Additionally, you'll find free WiFi in public areas and coffee/tea in a common area. Each morning continental breakfast is served between 6:30 AM and 9 AM.

Sights within a 10-minute drive of this 3.5-star Maitland hotel include Maitland Showground and Maitland Gaol.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$137* Per night/room 10 May - 11 May

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Maitland Monte Pio ratings based on 65 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Maitland Monte Pio

Everyone (53) Couples (5) Family (4)
5 out of 5
Enjoyed the stay, will be back. Unique property - quite a gem.

Posted by on 27 Apr. 2021

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4 out of 5
The manager was super obliging, curteous and pleasant. He also greeted and served my hot breakfast.. he did my check in and served my drink at the bar.. seems like a one man show..but it was a monday night after all. I enjoyed the experience.

Posted by on 27 Feb. 2021

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4 out of 5
Room was ok breakfast was to dear for us overall everything was good

Posted by on 31 Jan. 2021

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3 out of 5
I was disappointed to discover the restaurant was closed on the night of my stay. I booked the hotel so I could have a nice meal on my last night of travelling. Ended up having hungry Jack’s as the hotel is out of town. No mention was made at the time of booking about the restaurant being closed.

Posted by on 23 Nov. 2020

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5 out of 5
great history in the building and nice and quiet m, good location

Posted by on 10 Oct. 2020

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3 out of 5

Posted by on 2 May 2020

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4 out of 5

Posted by on 8 Mar. 2020

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2 out of 5
Ptice wise is okay. Building, bed and the room was old accept the bathroom was kinda modern style. About to sleep around 10pm, open my quild and the inside sheet on the quild some kind of "dried food" inside the sheet is disgusting. The night shift person incharged saying, They cannot change the sheet at night but to move me to another room, so we moved. Then the single bed bed's head was making noise very bad every time I move arround. I think the bed head was not attach properly. Then around almost 12 midnight some kids was running around in the corridor, very noisy people talking. So, to be honest we are not having a good sleep at all. The good thing was we only stayed there for one night and moved to another hotel in New Castle.

Posted by , from Sydney on 26 Jan. 2020

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3 out of 5

Posted by on 22 Jan. 2020

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3 out of 5
For the amount that it cost room was disappointing

Posted by on 6 Jan. 2020

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Mercure Maitland Monte Pio, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. The eco-friendly Mercure Maitland Monte Pio also features tour/ticket assistance, a garden, and coffee/tea in a common area. Self parking is free. This 3.5-star Maitland hotel is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (37.6 km / 23.4 mi)
  • Train station: Telarah Station (1 km / 0.6 mi)
  • Parking: Free self parking

Room Amenities

Mercure Maitland Monte Pio offers 47 accommodations with iPod docking stations and minibars. These individually decorated and furnished accommodations have separate sitting areas. 20-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Maitland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9 AM.

The Pines - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9 PM

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15.00 per person (approximately)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Maitland Monte Pio Hotel
  • Mercure Monte Pio Hotel
  • Mercure Maitland Monte Pio
  • Mercure Monte Pio
  • Mercure Maitland Monte Pio Hotel
  • Mercure Maitland Monte Pio Maitland
  • Mercure Maitland Monte Pio Hotel Maitland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.