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4.3 out of 5

"Love the auto check in and ambients the furnishings and style create. Clean and simple to get in and out. Close to amenities. " More

By a verified traveller on Sun 24 Mar 2024

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Hotel Description

Bay and Basin places you steps from Saint Georges Basin Country Club and within a 15-minute stroll of Paradise Beach Reserve. Highlights at this motel include free in-room WiFi.

This pet-friendly motel offers free WiFi in public areas, a business center, and a library. Added amenities include a snack bar/deli and laundry facilities. Each morning to-go breakfast is served between 8:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as an off-leash area. There's also the convenience of free self parking.

In proximity to this 3-star Sanctuary Point motel you'll find Jervis Bay.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$113* Per night/room 18 Apr. - 19 Apr.

Premium Apartment, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Bay and Basin ratings based on 48 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay and Basin

Everyone (20) Couples (12) Family (12)
5 out of 5
Love the auto check in and ambients the furnishings and style create. Clean and simple to get in and out. Close to amenities.

Posted by on 24 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by Bay and Basin Management

Thank you so much Nikola. We are so happy you enjoyed your stay and the local amenities. We look forward to you visiting again!

4 out of 5
Room was very nice, cutlery and crockery was provided but no tea towel or washing up detergent to wash with, had to use the hand towel in bathroom. Substantial amount of mould around the bottom of the shower glass.

Posted by on 14 Mar. 2024

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4 out of 5
Close to shops, water, great spot

Posted by on 11 Mar. 2024

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Comment from Hotel Management

12 Mar. 2024 by Bay and Basin Management

Thank you Maria. We are so happy you enjoyed our central location!

5 out of 5

Posted by on 7 Mar. 2024

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5 out of 5
It was a great place to stay in

Posted by on 18 Feb. 2024

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Comment from Hotel Management

22 Feb. 2024 by Bay and Basin Management

Thanks so much Linda. We look forward to you staying with us again. Best wishes for your 2024 travels!

1 out of 5
We booked and stayed at this place on the 9th of Feb 2024, our nights stay involved no sleep, as there was someone continually up and down the hall humming ! A door opening and shutting throughout the early hours, someone on a mirophone or intercom telling them ( whilst they knocking on a door outside i believe) to get back in the door at around 5AM !!! loud music, swearing that was out of control . My guess was it was maybe a permanent tennant ! Not quiet sure! We had no choice but to bail out of this place at around 5.30 AM ! And leave strategically so as we didnt upset or disturb this person ! Shower had sand all through it ! Lighting was terrible in our room , you could not sleep on the bed as it was beyond its useable service. I wasnt going to write this review ! As i left the owner a text this morning explaining whats gone on and therefore asking for a return call so we could chat about a refund etc ! All i got back from this lady was “Great” and no return call !!! Be vary wary staying in this place !!!! This is the first time i have ever complained about anything !!

Posted by on 9 Feb. 2024

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4 out of 5
Pretty good location and good value for money.

Posted by on 28 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Bay and Basin Management

Thank you so much. We are happy you enjoyed our location. There is a lot to see and do!

5 out of 5
Nice place

Posted by on 26 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Bay and Basin Management

Thank you so much. We appreciate your feedback!

5 out of 5
Very good place to stay and the owners were lovely. Will definitely be back as we have zero complaints.

Posted by on 10 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Bay and Basin Management

Hi Amanda thanks so much for your lovely review. We look forward to you staying with us again!

1 out of 5
Aweful people, dirty room - you can only contact them by phone and they do not pick up.

Posted by on 14 Dec. 2023

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Comment from Hotel Management

14 Dec. 2023 by Bay and Basin Management

Dear Hilton we have been in contact by phone, text message and via our platforms. As we received a stream of messages to our mobile contact number from you after hours we made the reasonable request to continue correspondence via the expedia platform. We answer many calls each day and of course could not operate a business without taking calls. Rather than continuing communication through the booking message centre to work together to understand your concerns you have attempted to damage our business by leaving unpleasant and personal reviews. As stated previously you contacted us demanding a refund 4 days after leaving and sent images of a room that had clearly been used. We have investigated to the best of ability but are perplexed as to why you did not call us on the evening of your stay with concerns rather than setting up with a blow up mattress. We always do our best to resolve any concerns WHILE guests are staying to ensure the best experience. We do encourage you to contact your accommodation provider while staying to ensure your best experience when travelling next time.

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business center on site. A library, tour/ticket assistance, and a garden are also featured at Bay and Basin. Free self parking is available. This 3-star Sanctuary Point motel is smoke free.

  • 8 guestrooms or units
  • 2 levels
  • Deli
  • Towels for the beach
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Tour and ticket information
  • Library
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Bay and Basin offers 8 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Guests have access to shared bathrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

  • Bathrooms are shared
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 8:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 2 PM - 6 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 2 PM - 6 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.

Pet Policy

  • Pets: AUD 30 per pet, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • An off-leash area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • No lifts
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 2 PM
  • Front desk closes daily at 6 PM
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Pets cannot be left unattended
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately AUD 20 per person
  • Pet fee: AUD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay n Basin Lodge Sanctuary Point
  • Bay n Basin Sanctuary Point
  • Bay n Basin
  • Bay n Basin Lodge
  • Bay and Basin Motel
  • Bay and Basin Sanctuary Point
  • Bay and Basin Motel Sanctuary Point

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.