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3.7 out of 5

"Fairly old and dated place that didn’t really match the pics on the advertisement. Clean enough just not as nice as I thought it would be. " More

By a verified traveller on Mon 11 Jan 2021

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Hotel Description

At Alpha Sovereign Hotel you'll be within just a 10-minute stroll of popular attractions like Surfers Paradise Beach and Slingshot. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

Free WiFi, flat-screen TVs, and free local calls are featured in all 180 individually furnished rooms. Refrigerators and room service make in-room dining convenient. Additionally, hair dryers, irons/ironing boards, and free toiletries are available.

The restaurant, Flavours, is open for breakfast and dinner. Enjoy the fitness center, spa tub, sauna, and kids' swimming pool. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 15-minute walk of this 4-star Surfers Paradise hotel include Chevron Renaissance and Cavill Avenue.

Hotel Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$95* Per night/room 26 Jan. - 27 Jan.

Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Alpha Sovereign Hotel ratings based on 373 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Alpha Sovereign Hotel

Everyone (288) Couples (31) Family (46)
3 out of 5
Fairly old and dated place that didn’t really match the pics on the advertisement. Clean enough just not as nice as I thought it would be.

Posted by , from Alexandra Headland on 11 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by AlphaGP

Thank you for your review of your stay with us here at the Alpha Sovereign Hotel - Gold Coast. It was our pleasure to be of service to you during your stay. We trust that you enjoyed your time on the Gold Coast. Thank you again for both your review and your patronage, both very much appreciated. Wishing you safe travels in 2021.

3 out of 5
Was quite disappointed for the amount of money we paid. Room smelt like damp carpet, when we pulled out sofa bed the sheets where dirty & it stunk. 1 morning we asked for housekeeping to clean the room & they did a terrible job. Sheets where thrown over bed & pillows, dirty towels left on floor. Our bathroom flooded due to clogged pipes. Our T.V didn’t work for 1st couple of days. 1 thing I was impressed with was the restaurant, great service, good food & excellent pricing.

Posted by on 8 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by AlphaGP

Thank you for taking the time to post your review on your recent stay with us here at the Alpha Sovereign Hotel - Gold Coast. Albeit appearing not very favourable. I will follow up your comments with both the Housekeeping & Maintenance Teams in relation to your comments etc'. Thank you also for your positive review and comments on The Ganster & Gatsby Restaurant, I will pass these comments onto the team. Thank you again for your comments and review. Alpha Sovereign Hotel

3 out of 5

Posted by on 7 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by AlphaGP

Thank you for your review of your stay with us here at the Alpha Sovereign Hotel - Gold Coast. It was our pleasure to be of service to you during your stay. We look forward to welcoming you back again when you next visit the Gold Coast. Best regards from the Alpha Sovereign Team.

1 out of 5

Posted by on 6 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by AlphaGP

Thank you for taking the time to post your review of your recent stay with us here at the Alpha Sovereign Hotel - Gold Coast. It was our pleasure to be of service to you during your stay. Although it appears from your review that we may not have reached your personal expectations. We do appreciate you choosing the Alpha Sovereign Hotel for your Gold Coast accommodation. Best regards from the Alpha Sovereign Team.

3 out of 5
Gangster and Gatsby restaurant in the foyer was great but room service/delivery would be ideal.

Posted by on 6 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by AlphaGP

Thank you for your review of your stay with us here at the Alpha Sovereign Hotel - Gold Coast. It was our pleasure to be of service to you during your stay. Thank you also for your complimentary review and comments on the Ganster & gatsby Restaurant. I will duly pass these comments onto the team etc'. Thank you again for both your comments and choosing to stay with us here at the Alpha Sovereign Hotel. Best wishes and safe travels for 2021.

5 out of 5
Our stay at the Alpha Sovereign Hotel was awesome. The location was perfect, just out of the hustle and bustle of Cavill Avenue, but with the tram stop only 200mtrs away from the hotel and only two trams stops to Cavill it was so convenient. A short walk to the beach. We had amazing views from our room on the 9th floor. We would whole heartedly be back again and would recommend to anyone in a heartbeat.

Posted by on 3 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by AlphaGP

Thank you for your positive review of your stay with us here at the Alpha Sovereign Hotel - Gold Coast. It was our pleasure to be of service to you during your stay. It was great to read that you found the location of the Hotel to be perfect for your needs etc'. And we agree that the GC Tram is a great fand inexspensive mode of transport to get you around the coast. We look forward to an opportunity to welcom you back again when you next visit the Gold Coast. Best regards from the Alpha Sovereign Team.

4 out of 5

Posted by on 31 Dec. 2020

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Comment from Hotel Management

15 Jan. 2021 by AlphaGP

Thank you for your review of your stay with us here at the Alpha Sovereign Hotel - Gold Coast. It was our pleasure to be of service to you during your stay. We lare pleased that you enjoyed your stay with us and we look forward to welcoming you back again when you next visit the Gold Coast. Best regards from the Alpha Sovereign Team.

4 out of 5

Posted by on 23 Dec. 2020

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Comment from Hotel Management

15 Jan. 2021 by AlphaGP

Thank you for your review of your stay with us here at the Alpha Sovereign Hotel - Gold Coast. It was our pleasure to be of service to you during your stay. We look forward to welcoming you back again when you next visit the Gold Coast. Thank you for your patronage, it is much appreciated. Best regards from the Alpha Sovereign Team.

2 out of 5
This place could not be any worse. No double bed room when I clearly booked one, $50 to upgrade. Came back from dinner and lifts are broken so we use the firestairs. An hour later there is a false fire alarm and everyone evacuated. There was no fire warden to communicate to guests. No bar fridge and stained sheets

Posted by , from Gold Coast on 18 Dec. 2020

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Comment from Hotel Management

18 Dec. 2020 by Gellie

Dear Peter, Thank you for bringing this into our attention. Unfortunately there was a technical issue with the fire brigade at the time. This is not normally our standard of service and we apologize for the inconvenience that this have caused you. We appreciate your feedback and res assured we will use it as reference to improve our customer service.

4 out of 5
Good value for money. We had the spa room, it was a nice size and clean. Some minor repairs are needed but nothing serious. The bottom corner of the bathroom door for example had worn away. Balcony was very nice but it is a very noisy place. We seemed to have loud speeding cars go past the place all the time but this is not the hotel's fault. We had a false fire alarm early on a Sunday morning that was a pain. Overall we would stay again

Posted by , from Brisbane on 9 Nov. 2020

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Comment from Hotel Management

24 Nov. 2020 by Front Desk team

Hi Shane, Thank you for choosing Alpha Hotel Sovereign Gold Coast. We are sorry for the inconvenience and the matters occurred during your stay. We will address this to the management and maintenance team. And hopefully we could welcoming back you again in the near future. Kind regards, Alpha hotel team

Property Features

Alpha Sovereign Hotel offers its guests an outdoor pool, a children's pool, a spa tub, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a terrace, and tour/ticket assistance are also featured at Alpha Sovereign Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Gold Coast hotel.

  • 180 guestrooms or units
  • 9 levels
  • Built in 1998
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Alpha Sovereign Hotel offers 180 air-conditioned accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Refrigerator
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Flavours - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 7:00 PM
  • Sunday - Sunday: 8:00 AM - 6:00 PM
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 7:00 PM
  • Sunday - Sunday: 8:00 AM - 6:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 30.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 22.50 for adults and AUD 12.50 for children (approximately)
  • Valet parking fee: AUD 15 per night
  • Late check-out fee: AUD 59 (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Australis Hotel
  • Australis Sovereign
  • Australis Sovereign Hotel
  • Australis Sovereign Hotel Surfers Paradise
  • Australis Sovereign Surfers Paradise
  • Hotel Australis
  • Sovereign Australis
  • Sovereign Australis Hotel
  • Australis Sovereign Hotel Gold Coast/Surfers Paradise
  • Surfers Paradise Australis Sovereign
  • Alpha Sovereign Hotel Surfers Paradise
  • Alpha Sovereign Hotel
  • Alpha Sovereign Surfers Paradise
  • Alpha Sovereign
  • Alpha Sovereign Hotel Gold Coast/Surfers Paradise
  • Alpha Sovereign Hotel Hotel
  • Alpha Sovereign Hotel Surfers Paradise
  • Alpha Sovereign Hotel Hotel Surfers Paradise

You should know

  • Pool access available from 9:00 AM to 5:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.