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3.5 out of 5

"Property was nice and clean as well as the pool. " More

By a verified traveller on Thu 14 Mar 2024

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Hotel Description

At ibis Styles Canberra Eaglehawk, you'll be 3 km (1.9 mi) from Mulligans Flat Woodland Sanctuary - Goorooyarroo Extension and 6 km (3.7 mi) from Mount Majura Vineyard. Highlights at this resort include a restaurant, free self parking, and a bar/lounge.

The restaurant, Cafe Munch, is open for dinner. Jolly Brewer is the resort's own bar. Enjoy the 2 outdoor tennis courts, gym and seasonal outdoor swimming pool plus access to a playground. Added amenities include free WiFi in public areas, a conference center, and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities including food and water bowls and litter boxes. There's also the convenience of free parking nearby.

Attractions within a 15-minute drive of this 4-star Sutton resort include Australian National University and Canberra Centre.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$128* Per night/room 30 Mar. - 31 Mar.

Deluxe Apartment, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room (Dormitory - 8 Single Beds)

Bed Count 8 Twin Beds Maximum Occupancy 8 Max

Room (Dormitory - 3 Sets of Bunk Beds)

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 6 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

ibis Styles Canberra Eaglehawk ratings based on 489 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ibis Styles Canberra Eaglehawk

Everyone (302) Couples (29) Family (107)
1 out of 5
Absolute fire hazard. This property is like a comedy/horror show - dirty, poorly maintained and made for a terrible experience.

Posted by on 17 Mar. 2024

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Comment from Hotel Management

20 Mar. 2024 by george

Dear Chris,We are deeply sorry to hear about your experience at our property. We take the safety and comfort of our guests very seriously, and it is concerning to hear that we fell short of your expectations. Please rest assured that we will investigate the issues you have raised and take immediate action to address them.We sincerely apologize for any inconvenience or discomfort this may have caused you. If you would like to discuss your experience further or if there is anything we can do to make it right, please do not hesitate to contact us directly.Best regards,

5 out of 5
Property was nice and clean as well as the pool.

Posted by on 14 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by George Wenur

Dear Shaun,Thank you for your positive review! We're delighted to hear that you found our property nice and clean, and that you enjoyed our pool. We strive to provide a comfortable and enjoyable experience for all our guests, and we're glad to hear that we met your expectations. We hope to welcome you back again soon!Best regards,George Wenur

2 out of 5

Posted by on 13 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by George Wenur

Dear Kim,Thank you for choosing to stay with us and for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. If there's anything specific you'd like to address or if you have any suggestions for improvement, please feel free to let us know.Best regards,George Wenur

4 out of 5
A bit confusing findng the room, however, the location was great for our event. Room was lovely and clean

Posted by on 10 Mar. 2024

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Comment from Hotel Management

11 Mar. 2024 by George Wenur

Dear Rexine,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our location to be great for your event and that you enjoyed the cleanliness of your room.We apologize for any confusion you experienced in finding your room. We understand that this can be frustrating and will look into ways to make our property easier to navigate.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,George Wenur

4 out of 5
Our room was great. There is a decent walk to everything which is ok but the paths are not level and broken which makes it difficult. It could use a good clean and paint overall.

Posted by on 18 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by George Wenur

Dear Belinda,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your room during your stay.We appreciate your comments regarding the paths and cleanliness. Please know that we take these concerns seriously and will address them promptly to ensure a more pleasant experience for our guests in the future.We hope to have the opportunity to welcome you back for an even better stay.Warm regards,George Wenur

1 out of 5
Whole facility is run down and unkept. Taps didn’t work for the shower, bed bases were broken, possums in the roof. Charged $60 to get the key 1 hour earlier to attend a funeral because we wouldn’t make it back before 6pm to get keys (which they wanted to also charge an additional $50 for). Staff member was rude and inconsiderate. Won’t stay ever again. Disgraceful.

Posted by on 16 Feb. 2024

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Comment from Hotel Management

17 Feb. 2024 by George Wenur

Dear Kyliw,Thank you for taking the time to share your feedback with us. We're deeply sorry to hear about the issues you experienced during your stay. It's clear that we fell short of providing the standard of accommodation and service that we strive for.We apologize for the inconveniences with the taps in the shower, the broken bed bases, and the presence of possums in the roof. This is certainly not the experience we want for any of our guests. Additionally, we regret any misunderstanding regarding the early check-in fee and the interaction with our staff member. We will address these issues internally to prevent such occurrences in the future.We understand your decision not to stay with us again and respect your choice. We truly appreciate your feedback as it helps us identify areas for improvement. If there's anything else you'd like to share or if you'd like to discuss your experience further, please don't hesitate to contact us directly.Warm regards,George Wenur

3 out of 5
Pretty good for a quick stopover if you are driving. Room was pretty clean, but had a slightly dank smell. Beds were comfy. Dining options in-house were not available, and there isn’t much else around.

Posted by on 6 Feb. 2024

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Comment from Hotel Management

7 Feb. 2024 by george Wenur

Dear David,Thank you for sharing your feedback with us regarding your recent stay. We're pleased to hear that you found our property suitable for a quick stopover during your travels. Your comments about the cleanliness of the room and the comfort of the beds are appreciated, and we're glad these aspects met your expectations.We apologize for any inconvenience caused by the slight dank smell in the room. Rest assured, we will address this issue promptly to ensure a more pleasant experience for our future guests.Regarding the dining options, we apologize for the inconvenience caused by their unavailability during your stay. Our Restaurant is open for breakfast 7 days a week from 7am to 10am and Dinner opening is Tuesday to Saturday. We understand the importance of having on-site dining options, and we will look into ways to improve this aspect of our service.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,George Wenur

3 out of 5
Not clean well

Posted by on 28 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by George Wenur

Dear Sawudi,Thank you for bringing your concerns to our attention, and we apologize for any inconvenience you experienced during your stay. We take cleanliness very seriously, and your feedback is crucial for us to address and rectify any shortcomings in our services.To assist us in improving, could you please provide more specific details about the cleanliness issues you encountered? This will help us investigate and take the necessary steps to ensure a cleaner and more comfortable environment for our guests.We appreciate your feedback and the opportunity to enhance our services. If you have any additional information or suggestions, please feel free to share them with us.Thank you for choosing our property, and we hope to have the chance to welcome you back in the future for an improved experience.Best regards,George Wenur

4 out of 5
Our fridge didn’t work- had to throw stuff out and buy ice to keep out water cold for our son who was attending the ACT athletics championships .

Posted by on 28 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by George Wenur

Dear Allison,Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you faced during your stay with us.We are sorry to hear about the issue with the fridge in your room. Your comfort is of utmost importance to us, and it's disheartening to learn that we fell short in providing a fully functional appliance. Please know that we are investigating the matter to ensure that this does not happen in the future.We understand the impact this had on your plans, especially during the ACT athletics championships. Your feedback is invaluable, and we appreciate you bringing this matter to our attention.To further address your concerns, we would like to offer our assistance and discuss the specifics of your stay. Please contact our customer service team with your booking details, and we will do our best to rectify the situation and make it right for you.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Best regards,George Wenur

3 out of 5
The included breakfast was yum and had a good variety but they needed more staff. One person ran around to do everything. The pool was lovely. The rooms were a bit unloved even though there’s huge potential for the property. The bathroom was great. The bush was lovely. For the price, I’d stay there again.

Posted by on 27 Jan. 2024

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Comment from Hotel Management

5 Feb. 2024 by George Wenur

Dear Chloe,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments regarding the breakfast variety and the enjoyable pool. It's wonderful to hear that you found the bathroom great and enjoyed the lovely bush surroundings.We appreciate your observation about the staffing, and we'll certainly take that into consideration to enhance our service levels. We're also grateful for your comments about the rooms, and we'll use this feedback to make necessary improvements and ensure our guests have a more enjoyable experience.We're pleased to know that, considering the potential and the price, you would choose to stay with us again. If you have any further insights or if there's anything specific you would like to share, please feel free to contact us. We value your input and hope to welcome you back for another positive experience.Best regards,George Wenur

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:

  • Bar/lounge
  • Dining venue(s)

Property Features

Ibis Styles Canberra Eaglehawk offers its guests a seasonal outdoor pool, outdoor tennis courts, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this resort measures 5382 square feet (500 square meters) and includes a conference center. Ibis Styles Canberra Eaglehawk also features tour/ticket assistance, a garden, and a picnic area. Self parking is free. This 4-star Sutton resort is smoke free.

  • 1 floor
  • 151 guestrooms or units
  • Meeting rooms
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Ibis Styles Canberra Eaglehawk offers 151 air-conditioned accommodations with hair dryers and complimentary toiletries. This Sutton resort provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Television
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Cafe Munch - Overlooking the garden, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Jolly Brewer - Onsite bar. Open select days.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of AUD 60 at check-out.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of AUD 60 at check-out.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 60 per accommodation, per stay
  • Food and water bowls and litter boxes are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Caters to LGBTQ guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 25.00 for adults and AUD 10 for children
  • Pet fee: AUD 60 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Styles Canberra Eaglehawk Hotel Sutton
  • ibis Styles Canberra Eaglehawk Hotel
  • ibis Styles Canberra Eaglehawk Sutton
  • ibis Styles Canberra Eaglehawk
  • Rydges Eagle Hawk Hotel Sutton
  • ibis Styles Canberra Eaglehawk Resort Sutton
  • ibis Styles Canberra Eaglehawk Resort
  • Hotel ibis Styles Canberra Eagle Hawk
  • ibis Styles Canberra Eaglehaw
  • ibis Styles Canberra Eaglehawk Resort
  • ibis Styles Canberra Eaglehawk Sutton
  • ibis Styles Canberra Eaglehawk Resort Sutton

You should know

  • This resort caters to LGBTQ+ guests.
  • The seasonal pool will open in January and close in January.
  • Pool access available from 6:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.