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3.7 out of 5

"Very clean, hygiene conscious, spacious rooms, nice sheets, flat screens, updated bathroom. Very friendly, helpful and efficient reception staff. W ... " More

By a verified traveller on Tue 01 Sep 2020

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Hotel Description

At ibis Styles Canberra Eaglehawk, you'll be 13.3 km (8.3 mi) from Australian National University and 13.5 km (8.4 mi) from Canberra Centre. Highlights at this resort include a restaurant, free self parking, and a bar/lounge.

Free WiFi, TVs, and hair dryers are featured in all 151 rooms.

The restaurant, Cafe Munch, is open for dinner. Enjoy the 2 outdoor tennis courts, seasonal outdoor swimming pool and pool loungers plus access to a playground. Added amenities include free WiFi in public areas, a conference center, and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free parking nearby.

Within a 20-minute drive of this 4-star Sutton resort, attractions include Pialligo Estate and Australian War Memorial.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$78* Per night/room 27 Sep. - 28 Sep.

Family Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, Multiple Beds

Bed Count 7 Twin Beds Maximum Occupancy 7 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, Multiple Beds

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 6 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

ibis Styles Canberra Eaglehawk ratings based on 541 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ibis Styles Canberra Eaglehawk

Everyone (369) Couples (46) Business (1) Family (107)
5 out of 5
Very clean, hygiene conscious, spacious rooms, nice sheets, flat screens, updated bathroom. Very friendly, helpful and efficient reception staff. Well maintained grounds and complex. Comfortable stay

Posted by , from NSW on 1 Sep. 2020

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Comment from Hotel Management

6 Sep. 2020 by Juliana

Dear Traveller, Thank you for your review. I am happy to hear you had a great stay at ibis Styles Canberra Eaglehawk. I will pass your compliments to our team members, so we can keep improving the quality of our services. Once again, thank you for the feedback. We hope to see you again in the near future. Sincerely, Juliana Mortari

5 out of 5
Great hotel and lovely staff always smilling abd happy to help

Posted by on 11 Aug. 2020

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Comment from Hotel Management

14 Aug. 2020 by Juliana

Dear Traveler, Thank you for your review. I am happy to hear you had a great stay at ibis Styles Canberra Eaglehawk. I will pass your compliments to our team members, so they can keep improving the quality of our services. Once again, thank you for your feedback, and we hope to see you in the near future. Sincerely, Juliana Mortari Front Office Manager

5 out of 5
Free parking , great breakfast comfortable beds. Great location if coming from Sydney.

Posted by , from Sydney on 2 Aug. 2020

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Comment from Hotel Management

2 Aug. 2020 by Juliana

Dear Bill, Thank you very much for your feedback. I am glad to hear you had a great stay at ibis Styles Eaglehawk. I will pass your compliments to our team members, so they can keep motivated and keep improving the quality of our services. Once again thank you for your review, and we hope to see you in the near future. Sinceraly, Juliana Mortari Front Office Manager

5 out of 5
What a pleasant surprise. We found this motel great value for money, clean, warm and a really comfy bed. For an extra $10 over the basic price we received an excellent cooked breakfast. Staff extremely friendly and professional in regards to COVID practices.

Posted by on 20 Jul. 2020

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Comment from Hotel Management

22 Jul. 2020 by Juliana

Dear Traveler, Thank you for your review. I really appreciate your feedback. I will pass your comments to our team members so they can keep motivated a improving the quality of our services. Once again, thank you for your feedback, and we hope to see you in the near future. Sinceraly, Juliana Mortari Front Office Manager

5 out of 5
Friendly staff, free parking, great breakfast, comfortable beds.👍

Posted by , from Sydney on 18 Jul. 2020

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Comment from Hotel Management

22 Jul. 2020 by Juliana

Dear Nicholas, Thank you very much for your review. Its a pleasure to hear you had a great stay at ibis Styles Eaglehawk. I will pass your comments to our team so the can keep improving the quality of services provided in our resort. Once again, thank you for the feedback, and we hope to see you soon. Warm regards, Juliana Mortari Front Office Manager

5 out of 5
Unsolicited we were upgraded to a King suite which had 3 large rooms including a spacious bathroom and a bath of Olympic proportions. The double bed was extremely comfortable and large enough to accommodate a Sultan,s harem. We have stayed at the Ibis at Eaglehawk a dozen or so times which explains how satisfied we have been with the location and the facilities and level of service from friendly and helpful staff in all areas. We will certainly come again with or without an upgrade. Jonathan Rees

Posted by , from Camden NSW on 19 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Juliana

Dear Jonathan, Thank you for being one of our loyal guests. We very much appreciate your comments regarding your stay at the ibis Styles Canberra Eaglehawk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliana Mortari Front Office Manager Ibis Styles Canberra Eaglehawk

2 out of 5
Booking in reception was great then the washing machine was money hungry dryer didn’t work then spoke to reception and they were rude about it. When booking for breakfast wanted to charge $20 each instead of $15 like the sign said. Waited 45 minutes for burgers and chips for dinner and we were the only ones there, then they forgot one of the meals only to wait another 45 minutes! When checking out, they said we owed another $25 for the room when we had only charged a bottle of water to the room!!! A 1 litre bottle of water that was $5!!!! Charged us $25!!!! Good price for the room but DONT TOUCH OR DO ANYTHING THERE!!!!!!!!

Posted by , from wagga on 1 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Juliana Mortari

Dear Toni, Thank you for taking the time to tell us about your experience at the ibis Styles Canberra Eaglehawk. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will be follow up with our F&B team regards your complaints, my sincere apology, this is not our standard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Mortari Front Office Manager Ibis Styles Canberra Eaglehawk

3 out of 5
Wotif stuffed up my reservation booked for two nights together and received two separate bookings

Posted by , from Nicked off NSW on 28 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Juliana

Dear Unhappy on Wotif, Thank you for taking the time to tell us about your experience at the ibis Styles Canberra Eaglehawk. I am glad that you had a good stay; At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For future booking please feel free to contact the hotel directly, we will be more than happy to look after you and your family. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliana Mortari Front Office Manager Ibis Styles Canberra Eaglehawk

5 out of 5
Rooms are a great size, plenty of parking, nice pool, great breakfast, staff are very helpful

Posted by on 24 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Juliana

Dear Anonymous, Thank you for taking the time to tell us about your experience at the ibis Styles Canberra Eaglehawk. I am glad that you had a good stay; At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juliana Mortari Front Office Manager Ibis Styles Canberra Eaglehawk

3 out of 5
We arrived about 9pm to check in and no check in staff could be found. We rang the bell for the ‘unattended desk’ and still no one came. We then tried ringing twice and no answer...finally after almost 15mins a girl showed up and apologised for the wait. We were then given a map to find our room and shown where to park..the room wasn’t immediately easy to find so we wandered around looking for it but eventually found it. We realised in the morning that there were 2 closer car parks to our room that would’ve been easier to negotiate with luggage. The room was a reasonable size and the bathroom looked freshly renovated and was quite nice, besides the exhaust fan which switched on with the light...it sounded like a jet engine. The bed was softer than I prefer but wasn’t awful..there was no remote control for the tv and we were joined in the room for the night by a couple of daddy long leg spiders which were making the most of the cobwebs on the ceiling. Check out was easy and the staff seemed to take note of our concerns. Not a bad hotel but some slight changes could be a big improvement

Posted by , from Newcastle on 22 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Juliana

Dear Kazlou66 , Thank you for taking the time to tell us about your experience at the ibis Styles Canberra Eaglehawk. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will be following up with our Front Office and housekeeping team regards the points you mentioned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Mortari Front Office Manager Ibis Styles Canberra Eaglehawk

Property Features

Ibis Styles Canberra Eaglehawk offers its guests outdoor tennis courts and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this resort measures 5382 square feet (500 square meters) and includes a conference center. Ibis Styles Canberra Eaglehawk also features tour/ticket assistance, a garden, and a picnic area. Self parking is free. This 4-star Sutton resort is smoke free.

  • 1 floor
  • 151 guestrooms or units
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Canberra, ACT (CBR-Canberra Intl.) (15.2 km / 9.4 mi)
  • Parking: Free self parking

Room Amenities

Ibis Styles Canberra Eaglehawk offers 151 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. This Sutton resort provides complimentary wireless Internet access. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Television
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Exterior corridor access
  • Air conditioning

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Cafe Munch - Overlooking the garden, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: AUD 10 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 60 for adults, AUD 5 and AUD 60 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Styles Canberra Eaglehawk Hotel Sutton
  • ibis Styles Canberra Eaglehawk Hotel
  • ibis Styles Canberra Eaglehawk Sutton
  • ibis Styles Canberra Eaglehawk
  • Rydges Eagle Hawk Hotel Sutton
  • ibis Styles Canberra Eaglehawk Resort Sutton
  • ibis Styles Canberra Eaglehawk Resort
  • Hotel ibis Styles Canberra Eagle Hawk
  • ibis Styles Canberra Eaglehaw
  • ibis Styles Canberra Eaglehawk Resort
  • ibis Styles Canberra Eaglehawk Sutton
  • ibis Styles Canberra Eaglehawk Resort Sutton

You should know

  • The seasonal pool will open in January and close in January.
  • Pool access available from 6:00 AM to 10:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.