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3.6 out of 5

"Nice environment for rest " More

By a verified traveller on Sun 25 Sep 2022

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Hotel Description

At ibis Styles Canberra Eaglehawk, you'll be 5.9 km (3.7 mi) from Mount Majura Vineyard and 6.7 km (4.2 mi) from Mount Majura. Highlights at this resort include a restaurant, free self parking, and a bar/lounge.

The restaurant, Cafe Munch, is open for dinner. Enjoy the 2 outdoor tennis courts, gym and seasonal outdoor swimming pool plus access to a playground. Added amenities include free WiFi in public areas, a conference center, and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities including food and water bowls and litter boxes. There's also the convenience of free parking nearby.

Sights within a 10-minute drive of this 4-star Sutton resort include Tulip Top Gardens and EPIC.

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$100* Per night/room 14 Oct. - 15 Oct.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Apartment, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room (Dormitory - 8 Single Beds)

Bed Count 8 Twin Beds Maximum Occupancy 8 Max

Room (Dormitory - 3 Sets of Bunk Beds)

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 6 Max

ibis Styles Canberra Eaglehawk ratings based on 506 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ibis Styles Canberra Eaglehawk

Everyone (341) Couples (28) Business (1) Family (103)
4 out of 5
Nice environment for rest

Posted by on 25 Sep. 2022

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5 out of 5
Good and clean

Posted by on 20 Sep. 2022

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Comment from Hotel Management

23 Sep. 2022 by George Wenur

Dear Jihnathan,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Eaglehawk - we greatly appreciate it!We are glad to hear that you had a good stay and we hope to see you again so that we can provide the very best experience that Eaglehawk can offer!Kind regards,George WenurGeneral Manager

5 out of 5
Late night last minute booking price reasonable and pet friendly which was the most important thing. We would stay here again when in Canberra with the pup.

Posted by on 19 Sep. 2022

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Comment from Hotel Management

19 Sep. 2022 by George Wenur

Dear Sheenal,We very much appreciate your comments regarding your stay at the ibis Styles Tall Trees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,George WenurGeneral Manager

5 out of 5
Spacious rooms. Easily accessible. Friendly Staff. Pet friendly which is amazing. Have stayed here a couple of times now and will be back again

Posted by on 4 Sep. 2022

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Comment from Hotel Management

15 Sep. 2022 by George Wenur

Dear Maikara,Thank you for the great Review of our hotel! We will convey your comments to our staff who will be very happy to received it. We are glad that you enjoyed your stay and glad yo know that you have been visiting repeatedly. Hope to see you again and able to welcoming you in person very soon.Sincerely,George WenurGeneral Manager

3 out of 5
A gym but not cleaned through-out my 4 day stay. A sauna too but it is not connected

Posted by on 2 Sep. 2022

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Comment from Hotel Management

15 Sep. 2022 by George Wenur

Dear Rachel,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George WenurGeneral Manager

5 out of 5
It was great, had everything we needed to stay comfortably

Posted by on 22 Aug. 2022

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Comment from Hotel Management

19 Sep. 2022 by George Wenur

Dear Navdeep,We very much appreciate your comments regarding your stay at the ibis Styles Eaglehawk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,George WenurGeneral Manager

2 out of 5
The room was not as advertised on Wotif. I booked a room with 1 double, two singles and a sofa bed (sleeping 6). There were no single beds in the room, and the sofa bed was only big enough for 1 person. The room therefore only had beds for 3 people.

Posted by on 19 Aug. 2022

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Comment from Hotel Management

19 Sep. 2022 by George Wenur

Dear Mike,Thank you for taking the time to tell us about your experience at the ibis Styles Eaglehawk. I am sorry that your experience did not meet your expectations and you did not assigned to the room you booked; please allow me to express my sincerest apologies.At Eaglehawk, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near,Sincerely,George WenurGeneral Manager

3 out of 5

Posted by on 1 Aug. 2022

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5 out of 5
Very friendly service and clean rooms

Posted by on 1 Aug. 2022

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3 out of 5

Posted by on 1 Aug. 2022

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Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:

  • Bar/lounge
  • Restaurant

Property Features

Ibis Styles Canberra Eaglehawk offers its guests a seasonal outdoor pool, outdoor tennis courts, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this resort measures 5382 square feet (500 square meters) and includes a conference center. The eco-friendly ibis Styles Canberra Eaglehawk also features tour/ticket assistance, a garden, and a picnic area. Self parking is free. This 4-star Sutton resort is smoke free.

  • 1 floor
  • 151 guestrooms or units
  • 5382 sq ft of conference space
  • 500 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Ibis Styles Canberra Eaglehawk offers 151 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. This Sutton resort provides complimentary wireless Internet access. Bathrooms include showers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Television
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Cafe Munch - Overlooking the garden, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of AUD 60 at check-out.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of AUD 60 at check-out.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 60 per accommodation, per stay
  • Food and water bowls and litter boxes are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No lifts
  • Caters to LGBTQ guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 60 for adults, AUD 5 and AUD 60 for children (approximately)
  • Pet fee: AUD 60 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis Styles Canberra Eaglehawk Hotel Sutton
  • ibis Styles Canberra Eaglehawk Hotel
  • ibis Styles Canberra Eaglehawk Sutton
  • ibis Styles Canberra Eaglehawk
  • Rydges Eagle Hawk Hotel Sutton
  • ibis Styles Canberra Eaglehawk Resort Sutton
  • ibis Styles Canberra Eaglehawk Resort
  • Hotel ibis Styles Canberra Eagle Hawk
  • ibis Styles Canberra Eaglehaw
  • ibis Styles Canberra Eaglehawk Resort
  • ibis Styles Canberra Eaglehawk Sutton
  • ibis Styles Canberra Eaglehawk Resort Sutton

You should know

  • This resort caters to LGBTQ guests.
  • The seasonal pool will open in January and close in January.
  • Pool access available from 6:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.