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4.2 out of 5

"Great place to stay. Friendly staff, located closely to everything. Would definitely visit again. " More

By a verified traveller on Wed 08 Jul 2020

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Hotel Description

A luxury stay in the heart of Wellington awaits you at Rydges Wellington. Within steps you'll find popular attractions like Wellington Central Business District and Wellington Waterfront. Highlights at this hotel include a restaurant, an indoor swimming pool, and in-room kitchenettes.

You can enjoy LCD TVs with satellite channels, and all 280 rooms feature free WiFi, iPod docks, and coffee/tea makers. Kitchenettes come with refrigerators, microwaves, and stovetops, making in-room dining convenient, and minibars provide refreshments. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, 24-hour room service, free newspapers, and safes are available.

The restaurant, Portlander, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center, spa tub, and sauna. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of valet parking.

Attractions within a 15-minute walk of this 4.5-star Wellington hotel include Te Papa (Museum of New Zealand) and TSB Bank Arena.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$123* Per night/room 12 Jul. - 13 Jul.

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Harbour View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rydges Wellington ratings based on 325 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Rydges Wellington

Everyone (235) Couples (47) Family (31) Other (1)
4 out of 5
Great place to stay. Friendly staff, located closely to everything. Would definitely visit again.

Posted by on 8 Jul. 2020

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Comment from Hotel Management

8 Jul. 2020 by General Manager

Kia ora, Thank you for your feedback after your recent stay. It’s lovely to see that you found the hotel to be a great place to stay, and our team to be friendly. We really like to read when our valued guest comment that they would definitely stay again - thank you. Kindest regards Marcus

5 out of 5
We had a poor start (not really the hotel's fault) but the duty manager very quickly sorted our issue and we are happy to recommend this place for a very nice place to relax and enjoy Wellington.

Posted by , from Auckland on 7 Jul. 2020

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Comment from Hotel Management

7 Jul. 2020 by General Manager

Kia ora Clint, Thank you for the positive 5 out of 5 rating. It is great to see that the duty manager quickly sorted the issue that you had. We love seeing when valued guests are happy to recommend us - thank you. Kindest regards Marcus

3 out of 5
Long queue at checkin - took too long to open another checkin desk. Noisy on Saturday night - people coming out of the lift and street noise despite being 9 floors up. And the old air conditioner rattled on and off all night. Room wasn't cleaned until after 4pm. Staff generally ok but not friendly. Great location though.

Posted by , from Havelock North on 6 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by General Manager

Kia ora Simon, Thank you for taking the time to rate us and share your comments. I am sorry that there were long lines on arrival, we had a large number of last minute reservations, which in all honestly caught us out - had we known it was going to be so busy we would have been more prepared. The issue noted with housekeeping servicing your room later is aligned to my comment about check-in. I am sorry that you found our team to be okay, but not friendly - this certainly isn't the usual feedback we received about our team. We will certainly focus on improving our overall service. Kindest regards Marcus

1 out of 5
one of the worst hotels ive stayed at by far, the heat pump was blowing cold air even on max , the mini bar empty, the sheet was dirty and also the tv was a 20$ tv from early 2000s placed in a stupid spot where you have to break your neck to watch it .

Posted by , from wellington on 2 Jul. 2020

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Comment from Hotel Management

2 Jul. 2020 by General Manager

Kia ora Mark, We are really disappointed that you had a such a poor experience while staying with us. I trust that you actually highlighted these issues to our team while you were staying to allow us a chance to rectify your experience, we are always very happy to offer a room move as soon as we're made aware of any issues whatsoever. We have found that since having virtually no business for 12 weeks, our AC units have started to cause us a bit of a challenge. In fact across the past week we have had to replace a number of AC units. We’re not too sure what has caused this, but we suspect with the units not being operational for such an extended period of time, and then back in use this has caused electrical and mechanical faults to arise. We are doing our best to keep on top of these, however we don’t know that an AC unit is going to fault, until it does – even with AC units that we’ve serviced we are seeing issue still come up, this is extremely frustrating for both us and our guests. We have not currently replaced our mini bars, as occupancy is still quite low and it is very expensive to reinstate these. The product is also subject to expiry dates - and to be fair we are operating under different challenges at the moment - it really is a shame that this isn't understood. I can assure you the TVs are not $20 TVs, however I understand the point that you're attempting to make here. Kindest regards Marcus

4 out of 5

Posted by on 29 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by General Manager

Kia ora, Thank you for taking the time to rate us a 4 out of 5, we appreciate you taking the time to do so. Kindest regards Marcus

4 out of 5
Lovely cosy room with a great view. Clean and fresh. Recommended.

Posted by on 25 Jun. 2020

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Comment from Hotel Management

26 Jun. 2020 by General Manager

Kia ora, Thank you for rating us a 4 out of 5. It's really nice to see that you had a lovely cosy room with a great view, and that you found your room to be fresh and clean. We love reading when our valued guests recommend us - thank you. Kindest regards Marcus

4 out of 5

Posted by on 21 Jun. 2020

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Comment from Hotel Management

21 Jun. 2020 by General Manager

Kia ora, Thank you for taking the time to rate us after your recent stay. Kindest regards Marcus

3 out of 5
aircon in room would not heat up, had to borrow.a portable fan heater off staff. No scrub brush to wash own dishes. lighting was poor for reading in the room. Good views over water and city, Nice atmospheree on ground floor reception area and bar / lounge area.

Posted by on 3 Jun. 2020

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Comment from Hotel Management

4 Jun. 2020 by General Manager

Kia ora, Thank you for your comments. I am sorry that there were a couple of issues, we will look to rectify these points. It is nice that you enjoyed the views from your room and atmosphere in our lobby / bat / lounge area. Kindest regards Marcus

4 out of 5
The room itself was lovely. The bed and pillows were great. The air conditioning was very noisy and for all the noise it didn't really do much...apart from be noisy.

Posted by on 31 May 2020

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Comment from Hotel Management

1 Jun. 2020 by General Manager

Kia ora, I am pleased to see that your room was lovely, with the bed and pillows comfortable. I am sorry that AC unit was noisy and fairly ineffective, they haven't been in use for the past 10 weeks or so, this may have caused the issue you have noted. Kindest regards Marcus

4 out of 5
Staff very helpful. Some mould in shower tiles near taps but as we all know that is near impossible to remove in the grout.

Posted by on 18 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by General Manager

Kia ora, Thank you for your 4 out of 5 rating. It's nice to read that you found our team to be very helpful. I am sorry about the issue you note around mould, we'll see what we can do around a deep clean of the grout. Kindest regards Marcus

Property Features

As a guest of Rydges Wellington, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury Rydges Wellington also features multilingual staff, coffee/tea in a common area, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Wellington hotel is smoke free.

  • 280 guestrooms or units
  • 17 levels
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Kitchenette
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Wellington Intl. Airport (WLG) (8.3 km / 5.2 mi)
  • Train station: Wellington Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Rydges Wellington offers 280 accommodations with iPod docking stations and minibars. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay movies. Accommodations at this 4.5-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Portlander - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Advanced parking reservations are available for NZD 50 on the first night and NZD 30 for every night thereafter. Parking is limited and available on a first-come, first-served basis for NZD 30 per night if no reservation is made in advance.

Guests may be subject to health screenings for COVID-19 at the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve onsite parking. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 32 per person (approximately)
  • Self parking fee: NZD 30 per day
  • Valet parking fee: NZD 30 per day
  • Rollaway bed fee: NZD 50 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rydges Hotel Wellington
  • Rydges Wellington
  • Wellington Rydges
  • Rydges Wellington Hotel Wellington
  • Rydges Wellington Hotel
  • Holiday Inn Wellington
  • Rydges Wellington Hotel
  • Rydges Wellington Wellington
  • Rydges Wellington Hotel Wellington

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.