James Cook Hotel Grand Chancellor Deals & Reviews (Wellington, NZL) | Wotif

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Wellington • 1 room

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James Cook Hotel Grand Chancellor, Wellington, current page

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4.0 out of 5

Very good!

See all 314 Wotif Reviews

"Location was very convenient and the service was excellent. We forgot something valuable in our room which was promptly located by lost property and c ... " More

By a verified traveller on Mon 27 Jul 2020

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Hotel Description

A luxury stay in the heart of Wellington awaits you at James Cook Hotel Grand Chancellor. Within just a 15-minute stroll, you'll find St Paul's Cathedral and Carter Observatory. Highlights at this family-friendly hotel include in-room free WiFi, free Internet, and LCD TVs.

All 268 rooms feature satellite TV, in-room childcare, and free weekday newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include free toiletries. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Whitbys Restaurant, is open for breakfast, lunch, and dinner. With 2 bars/lounges to choose from, you can enjoy a drink at the hotel. Added amenities include free WiFi in public areas, a fitness center, and a conference center. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Wellington hotel include Te Papa (Museum of New Zealand) and Old St Paul's.

Terrace Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

AU$111* Per night/room 9 Aug. - 10 Aug.

Family Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

James Cook Hotel Grand Chancellor ratings based on 314 Verified Reviews

Review Summary

4.0 out of 5 4.0 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for James Cook Hotel Grand Chancellor

5 out of 5

Location was very convenient and the service was excellent. We forgot something valuable in our room which was promptly located by lost property and couriered back to us. Thank you!!

Posted by MKV, from Auckland on 27 Jul. 2020

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5 out of 5

Just so easy and fabulous location clean rooms and friendly staff

Posted by a verified traveller on 22 Jul. 2020

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3 out of 5

The room was very cold. There was a thermostat and fan control, but even turning the temperature right up and the fan right down we still just had cool air blowing from the vents in the room. In the end, we turned it off and just huddled under the blankets.

Posted by a verified traveller on 15 Jul. 2020

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4 out of 5

Good room for the price. Should have taken the upgrade offer ad it was a reasonable price.

Posted by a verified traveller on 14 Jul. 2020

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4 out of 5

Handy to Westpac Stadium. Central location. Pleasant staff.

Posted by Kathleen, from Hastings, NZ on 14 Jul. 2020

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5 out of 5

We just like the James Cook hotel for it's proximity to the highway, the position in the CBD, the friendly staff and the interior of the hotel.

Posted by Marsha, from New Plymouth on 12 Jul. 2020

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3 out of 5

This is the only hotel Ive ever been told I would have to pay a $200 bond upfront, then when I went to check out I had to embarassingly wait in the lobby with my luggage and family while they 'checked my room' before refunding the bond. In the middle of family holiday including 4 hotels, this was the only place that did this.

Posted by Mel, from NZ on 10 Jul. 2020

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5 out of 5

Posted by a verified traveller on 10 Jul. 2020

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3 out of 5

Posted by a verified traveller on 3 Jul. 2020

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3 out of 5

Valet parking advertised not available. Mini bar not reinstated since COVID. Room facilities minimal - no shampoo provided. No a la cartemenu for weekend breakfast and no information provided about it either. No room information re TV /amenities. Left to take our own bags up - although there was a query if we wanted help later after we had initiated process ourselves. Staff all pleasant but overall service a bit less than we expected -we paid extra for room upgrade which was clean and functional but facilities limited as above

Posted by Taylor, from Auckland on 20 Jun. 2020

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About the James Cook Hotel Grand Chancellor

Location 147 The Terrace, Wellington, 6011

Renovations + Closures

The property will be renovating from November 01 2018 to March 31 2021 (completion date subject to change). The following areas are affected:

Select guestrooms

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 8 meeting rooms available. A fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury James Cook Hotel Grand Chancellor. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4.5-star Wellington hotel is smoke free.

268 guestrooms or units
14 levels
2 buildings
2 dining venues
2 bars or lounges
Built in 1972
Coffee shop
Childcare (surcharge)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Newspapers in lobby (free)
Television in lobby
Bellhop
Elevator
No smoking on site

Family Friendly Amenities

Family property
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

Airport: Wellington Intl. Airport (WLG) (8.2 km / 5.1 mi)
Train station: Wellington Station (1.2 km / 0.7 mi)
Parking: Self parking available for a surcharge

Room Amenities

James Cook Hotel Grand Chancellor offers 268 air-conditioned accommodations with minibars and complimentary weekday newspapers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Minibar
In-room dining (24 hours)
LCD television
Satellite channels
Refrigerator
Luxury bedding
Pillow options
Housekeeping (daily)
Weekday newspapers (free)
Childcare in room (surcharge)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Whitbys Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sojourn Cafe and Bar - This café serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The property is renovating its guestrooms until December 2020 (completion date subject to change).

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for NZD 50.0 per day.

Pet Policy

No pets allowed, but service animals are welcome

Policies

A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Guests are provided with hand sanitizer.

Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Debit cards not accepted
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are not in place
Property confirms they are implementing enhanced cleaning measures
Parking height restrictions apply
No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Breakfast fee: between NZD 9 and NZD 33 for adults, NZD 9 and NZD 33 for children (approximately)
Covered self parking fee: NZD 30.00 per night (in/out privileges)
Rollaway bed fee: NZD 50.0 per day
Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

James Cook Chancellor
James Cook Chancellor Hotel
James Cook Grand
James Cook Grand Chancellor
James Cook Grand Chancellor Hotel
James Cook Grand Chancellor Wellington
James Cook Hotel
James Cook Hotel Grand
James Cook Hotel Grand Chancellor
James Cook Hotel Grand Chancellor Wellington
James Cook Wellington
James Cook Grand Chancellor
James Cook Hotel Grand Chancellor Hotel
James Cook Hotel Grand Chancellor Wellington
James Cook Hotel Grand Chancellor Hotel Wellington

Awards & Affiliations

EarthCheck

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.