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4.1 out of 5

"Location was brilliant for access to train station and ferry also attractions in Wellington City. Wonderful woman at front desk - was juggling lots o ... " More

By a verified traveller on Thu 09 Jul 2020

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Hotel Description

Hotel Waterloo & Backpackers (formerly Downtown Backpackers) places you in the center of Wellington, within a short 5-minute stroll of popular places like Wellington Central Business District and Wellington Waterfront. Highlights at this Art Deco hostel include a restaurant and in-room free WiFi.

All 108 rooms feature safes.

At the hostel's own bar/lounge, you can stop for a drink. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM.

Attractions within a 15-minute walk of this Wellington hostel include TSB Bank Arena and Westpac Stadium.

Bunk Style Twin (Shared Bathroom)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max
AU$46* Per night/room 20 Aug. - 21 Aug.

Shared Dormitory, Ensuite (6 Bed, Female Only)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Shared Dormitory, Private Bathroom (8 Beds)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 1 Max

Double Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Ensuite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Bunk Style Twin Ensuite

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 2 Max

Hotel Waterloo & Backpackers (formerly Downtown Backpackers) ratings based on 182 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Waterloo & Backpackers (formerly Downtown Backpackers)

Everyone (127) Couples (26) Business (1) Students (3) Family (21)
4 out of 5
Location was brilliant for access to train station and ferry also attractions in Wellington City. Wonderful woman at front desk - was juggling lots of requests at once and did so calmly and with great skill and politeness. Went out of her way to accommodate us. Much appreciated.

Posted by , from Thames on 9 Jul. 2020

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Comment from Hotel Management

5 Aug. 2020 by SVDB

Dear Diane, Thank you for taking the time to tell us about your experience at the Waterloo Hotel & Backpackers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Silvia von der Brelie General Manager

4 out of 5
It was close to the ferry terminal, which is where I needed to get to early in the morning

Posted by , from South Island on 22 Jun. 2020

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Comment from Hotel Management

5 Aug. 2020 by SVDB

Dear Graeme, Thank you for taking the time to tell us about your experience at the Waterloo Hotel & Backpackers. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Silvia von der Brelie General Manager

5 out of 5
Central, clean, warm, comfy and well priced. Thank you

Posted by on 26 May 2020

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5 out of 5
A great place and handy to rail and buses food was great as well as friengly staff

Posted by on 26 Feb. 2020

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3 out of 5

Posted by on 17 Feb. 2020

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4 out of 5
Bed was very soft and the doors didn’t auto shut which I think is a fire hazard.

Posted by on 12 Feb. 2020

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5 out of 5
near to all I wished to see/use. I am older aged but found facilities suited me. Am visually impaired & only 'small' defect found it hard to read buttons in lift-did report issue to the staff & on their questionnaire

Posted by on 12 Feb. 2020

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3 out of 5
After a while in New Zealand your standards get a bit lower. Having this in your mind you'll gonna get amazed about Waterloo hotel. The price is fair.

Posted by on 31 Jan. 2020

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4 out of 5
The room was clean. However, the shower water wasn't hot at all. The water was warm for a minute then it goes back to cold. Further, the TV didn't have signal. Overall, not a bad place to stay in for a good price.

Posted by on 19 Jan. 2020

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5 out of 5
The room and shared bathroom was spotless (very important to us). Compliments to cleaning service. The cost very good. Facility close to Interisland terminal.

Posted by on 18 Dec. 2019

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About the Hotel Waterloo & Backpackers (formerly Downtown Backpackers)

Location 1 Bunny Street Wellington Cbd, Wellington, 6011

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the eco-friendly Hotel Waterloo & Backpackers (formerly Downtown Backpackers). This Art Deco Wellington hostel is smoke free.

  • 108 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Wellington Intl. Airport (WLG) (8.4 km / 5.2 mi)
  • Train station: Wellington Station (0.2 km / 0.1 mi)

Room Amenities

Hotel Waterloo & Backpackers (formerly Downtown Backpackers) offers 108 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Housekeeping (daily)
  • Safe
  • Heating

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM and 10:00 AM.

Hotel Waterloo & Backpackers (formerly Downtown Backpackers) has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 20.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 15 and NZD 30 for adults, NZD 10 and NZD 30 for children (approximately)
  • Early check-in fee: NZD 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Downtown Backpackers
  • Downtown Backpackers Hostel
  • Downtown Backpackers Hostel Wellington
  • Downtown Backpackers Wellington

Awards & Affiliations

  • Qualmark
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.