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4.1 out of 5

"So modern clean and comfortable. Check in easy and lovely staff. I stayed with my partner and we were both so impressed by the apartment. Cannot faul ... " More

By a verified traveller on Tue 17 Mar 2020

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Hotel Description

At Arise Collins House you'll be within just a 15-minute stroll of SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre. Highlights at this aparthotel include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy a flat-screen TV with cable channels, and each apartment features a dining area, a sitting area, and a hair dryer. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. An iron/ironing board, a desk, and free toiletries are also available. Weekly housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, luggage storage, and an elevator. Additionally, you'll find laundry facilities.

Places within a 15-minute walk of this 4-star Melbourne Central Business District aparthotel include Crown Casino and Entertainment Complex and Melbourne Central.

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$254* Per night/room 10 May - 11 May

Three Bedroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Two Bedroom Two Bathroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Arise Collins House ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Arise Collins House

Everyone (1) Couples (4) Family (1)
5 out of 5

Posted by on 3 Apr. 2021

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5 out of 5
So modern clean and comfortable. Check in easy and lovely staff. I stayed with my partner and we were both so impressed by the apartment. Cannot fault it

Posted by on 17 Mar. 2020

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Comment from Hotel Management

6 Apr. 2020 by Arise Collins House

Hi there, We are so happy to hear that both you and your partner enjoyed your stay with us! We hope to see you again soon!

5 out of 5
great location, great service, perfect for a quick Melbourne trip

Posted by on 26 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Arise Collins House

Hi there, Thank you very much for your kind review! Our staff work very hard to provide the best service possible to all our guests. We hope we get the chance to have you stay with us again!

4 out of 5
The location was perfect for us working and socializing in the city. The establishment is very new & appears to have a combination of permanent tenants and those with short-stay arrangements. Whilst the space in the apartment was ideal for two, the bedroom (east facing) would get hot as the only aircon was in the living area. Good views of the city from Level 40.

Posted by , from Hong Kong on 22 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Collins House Apartments

Hi Peta, Thank you very much for taking the time to review our property. We are so happy to hear that you enjoyed your stay with us. We do hope you come back again soon, whether it is for work or for some time away with friends!

4 out of 5
Convenient location on Collins and William Street. Brand new serviced apartment.

Posted by on 20 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Collins House Apartments

Hi there, Thank you very much for your kind review. We are proud to be able to offer high-quality accommodation at a convenient, central location. We can't wait till we see you again!

4 out of 5
Apartment was excellent, but it was unclear where we should deposit our keys upon departure (i.e. written handout needs more specificity). Would also appreciate blankets in the wardrobe, for nights when a doona is too hot and sheets alone too cool. Nevertheless would highly recommend this accommodation.

Posted by , from Wodonga on 19 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Collins House Apartments

Hi Liz, Thank you very much for your feedback! Being a new property we greatly appreciate any chance we are given to improve our services and our guest experience. We hope you come back again soon!

3 out of 5
Very central location, close to Southern Cross Station.

Posted by , from Sunshine Coast, Qld on 19 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Collins House Apartments

Hi Terry-Anne, Thank you very much for staying with us, we are only more than happy to provide affordable accommodation at an amazing central location! We hope to see you again soon!

2 out of 5
Clean tidy and new property. Contact with staff is terrible - only delayed message and no return phone calls despite messages. Then seeing that they dont have a website or landline makes it feel dodgy, Late Check was a concern as the phone number provided wasn't ringing at first and then took 5 rings to get some one - not the kind of check in you would like to experience late in the evening on business travel.

Posted by , from Brisbane on 24 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Collins House

Hi Luke, We apologise for the difficulties you had whilst staying with us and we appreciate your patience and feedback. We hope you choose to stay with us in future once we have had a chance to address these issues.

5 out of 5
The view from our room was amazing. You could lie in bed and look over the city. It was great having afternoon champagne looking over the City. The only issue we had was we couldn't get a second to access the room and apartment.

Posted by on 15 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Collins House Management

Hi there, Thank you very much for choosing to stay with us. We are glad that you enjoyed your stay. We hope to see you again soon.

Property Features

As a guest of Arise Collins House, you'll find laundry facilities and an elevator. Public spaces have free WiFi. This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 56 levels
  • Built in 2019
  • Self-service laundry
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Brisbane Airport (BNE) (1,765.4 km / 1,097 mi)
  • Train station: Southern Cross Station (0.7 km / 0.4 mi)
  • Metro station: Flagstaff Station (0.8 km / 0.5 mi)

Room Amenities

Arise Collins House offers 30 air-conditioned accommodations with washers/dryers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 50-inch flat-screen televisions come with cable channels. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 10:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 10:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property.

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property is not currently implementing any guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 30 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arise Collins House Melbourne
  • Arise Collins House Aparthotel
  • Arise Collins House Aparthotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.