"The room was hot. A portable fan would have helped circulate the air. The mattress was very lumpy and could definitely be updated. The staff were very
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Royal National Hotel puts you in the center of London, 0.7 km (0.5 mi) from The British Museum and 0.2 km (0.1 mi) from Russell Square. Highlights at this hotel include a restaurant and in-room free WiFi.
The café, Blooms Cafe, serves pizza. Added amenities include free WiFi in public areas and a coffee shop/cafe. Each morning English breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking.
Within a 30-minute walk of this 3-star London City Centre hotel, attractions include Oxford Street and Piccadilly Circus.
Royal National Hotel ratings based on 21 Verified Reviews
Review Summary
3.2
out of 5
3.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Royal National Hotel
Everyone (5)Couples (8)Family (6)
2 out of 5
The size of the room was tiny for three people. It was so hot & stuffy. No aircon or fan. Had to ask for a portable fan twice. The street noise was extreme, with constant emergency sirens and drunken street brawls all night. Morning was the quietest when people were commuting to work.
Posted by tim on 14 Sep. 2023
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Comment from Hotel Management
14 Sep. 2023
by Royal National Reception
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced during your time with us.We understand that the size of the room was not suitable for three people, and we apologize for any discomfort caused. We strive to provide comfortable accommodations for all our guests, and we regret that we fell short in this aspect. Your comments will be taken into consideration as we continue to improve our services.We apologize for the lack of air conditioning or a fan in your room. Our team should have proactively ensured that you had a comfortable environment to relax in. We appreciate your patience in requesting a portable fan, and we apologize for any inconvenience caused by having to ask for it twice. Your comments will be shared with our staff to ensure such oversights are not repeated.We are sorry to hear that the street noise disturbed your sleep. As our hotel is located in a vibrant area, occasional noise disturbances can occur. However, we understand that it was excessive during your stay, and we apologize for the inconvenience caused. We will explore possible solutions to minimize external noise and provide a more peaceful atmosphere for our guests.We are pleased to hear that the mornings were quieter for you. We understand the importance of a peaceful environment, especially during restful hours. We will continue to monitor and address any noise-related issues to ensure a more consistent experience for all our guests.Once again, we apologize for any inconvenience you encountered during your stay. We appreciate your valuable feedback, as it helps us identify areas that require improvement. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.
3 out of 5
The room was hot. A portable fan would have helped circulate the air. The mattress was very lumpy and could definitely be updated. The staff were very helpful and the breakfast had a lot of choices
Posted by Michael on 11 Sep. 2023
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Comment from Hotel Management
12 Sep. 2023
by Royal National Reception
Thank you for your feedback. We apologize for the inconvenience caused by the hot room. We understand that a portable fan would have helped circulate the air and we will take this into consideration for future improvements. We also appreciate your suggestion regarding the mattress, and we will definitely look into updating it to enhance our guests' comfort.On a positive note, we are glad to hear that our staff were helpful during your stay. Providing excellent service is our top priority. Additionally, we're delighted that you enjoyed our breakfast options with a variety of choices. We strive to offer a satisfying dining experience to our guests.Thank you once again for sharing your thoughts, as it helps us identify areas where we can make necessary improvements. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
5 out of 5
Close to tube, museum and dining options close.
Posted by Francis on 1 Sep. 2023
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Comment from Hotel Management
2 Sep. 2023
by Royal National Reception
Thank you kindly!
1 out of 5
The photos for this property do not match anything like on the listing. The room was tiny, 2 halves of a bed frame that moved independently, noisy, no air con. This was quite possibly the worst place that I’ve ever stayed.
Posted by Danny on 26 Aug. 2023
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Comment from Hotel Management
26 Aug. 2023
by Royal National Reception
I'm sorry to hear about your disappointing experience. We understand that it can be frustrating when the photos and description of a property do not accurately represent the actual conditions. We apologize for any inconvenience caused by the room being smaller than expected, the bed frame being unstable, the noise disturbance, and the lack of air conditioning. We appreciate your feedback and will make sure to address these issues with the property owner to ensure that future guests have a better experience. If there's anything else we can assist you with or if you'd like to discuss this matter further, please let us know.
4 out of 5
A well located hotel, lots of options for tourists right around the area. Dining options were good and the bus stop out the front helped.
Posted by Paul on 8 Jul. 2023
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Comment from Hotel Management
16 Jul. 2023
by royal
Dear Paul,We're so grateful that you took the time to share your feedback with us. I'm delighted to hear that you had a good stay with us and that you were comfortable in your room. We strive to make each stay as pleasant and comfortable as possible, so receiving your positive feedback is very rewarding to us. Thank you also for mentioning where we can do better. We appreciate hearing about your experience. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We look forward to welcoming you back shortly and continuing to meet your expectations. Best regards, Iryna KhomynRoyal National Hotel
2 out of 5
The room that we were given looked absolutely nothing like the photos on the Wotif website. I felt like I was in a Uni dormitory. Very outdated decor and musty smelling. The only plus was the location which worked well with our trip. I was only there for two nights and that was enough!
The website photos need to accurately represent the property.
Posted by Angela on 5 Jul. 2023
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Comment from Hotel Management
16 Jul. 2023
by royal
Dear Angela,We appreciate you taking the time to provide feedback about your recent experience at the Royal National and we are disheartened and sorry that, on this occasion, we were unable to live up to your expectations. We strive to make each stay as pleasant and comfortable as possible, and we are sorry to hear about the issues you had to deal with in your room. Also, we appreciate you mentioning where we can do better. Be sure your thoughts will be shared with an appropriate department and it will be addressed. I understand fully that this journey caused frustration to you and that it was disappointing for you. Our aim is to consistently provide an excellent Guest journey at the Hotel and I am very sorry for the experience you had with us in this regard. We are looking to make things better and I do hope that we will have a chance to accommodate and host you again in the near future to reflect our usual Standards and not the experience you recently had. Again, thank you for sharing your comments. Kind regards, Iryna KhomynRoyal National Hotel
3 out of 5
Rooms were not as advertised in layout or size and there were no amenities in the room. Noisey room as backed onto the forecourt of a pub.
No air conditioning or fan in the room and having to have the window closed to minimise outside noise made the room quite stuffy and hot.
Posted by Caitlin on 29 May 2023
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Comment from Hotel Management
31 May 2023
by Royal National Hotel
Dear Caitlin,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience and disappointment you experienced during your time at our hotel. Your comments are valuable to us as we continuously strive to improve our services and meet our guests' expectations.We regret that the layout and size of the room did not meet your expectations. We understand the importance of accurately portraying our rooms, and we will review our advertisements to ensure they reflect the actual layout and size of the rooms.We apologize for the lack of amenities in your room. We aim to provide our guests with a comfortable and convenient stay, and we regret any inconvenience caused by the absence of amenities. Your feedback will be taken into consideration as we assess and enhance our in-room offerings.We apologize for the noise disturbance from the pub's forecourt. We understand the impact this had on your comfort and apologize for any inconvenience caused. We will explore potential solutions to minimize noise disturbances in such situations in the future.Regarding the lack of air conditioning or a fan in your room, we apologize for any discomfort you experienced due to the room temperature. Your feedback will be taken into account as we assess and improve our room facilities to provide a more pleasant and comfortable environment for our guests.We appreciate your feedback and the opportunity to address these concerns. Should you choose to stay with us again, please let us know your preferences, and we will do our best to accommodate them and ensure you have a more enjoyable stay.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Warm regards,Athina PetikopoulouRoyal National Hotel
4 out of 5
no review
Posted by nicholas on 5 May 2023
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Comment from Hotel Management
10 May 2023
by Royal National Hotel
Dear Nicholas, Thank you for such an wonderful review!We look forward to welcoming you back shortly.Best regards, Athina Petikopoulou Royal National Hotel
5 out of 5
We arrived very early and the staff we very helpful and got us checked in straight away without no fuss
After travelling for two days from Australia that meant a lot to us , it’s very close to city buses outside your hotel and very clean , shops and restaurants near by
Excellent hotel
Posted by Brett on 22 Mar. 2023
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Comment from Hotel Management
22 Mar. 2023
by Royal National Hotel
Dear Brett,Thank you for taking the time to leave us amazing feedback post your recent stay.We are delighted to know that you enjoyed your accommodation with us.Thank you for your kind words about our staff. Rest assured that your impressions will be shared with the team.Also, we are more than happy to know that our hotel's location was convenient for your needs and accessible for transportation. We appreciate our location just as much as you do. We look forward to welcoming you back shortly and continuing to meet your expectations. Best regards, Jashanpreet KaurRoyal National Hotel
1 out of 5
This place has the worst service ever provided by any staff, I was told by the hotel manager Omar that I would be receiving a full refund for my stay and have not even been contacted regarding this refund,
Do no stay here it is a waste of money and time and they will not refund you even when they admit they are at fault.
Horrible hotel and horrible staff
Posted by Luke on 24 Dec. 2022
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Comment from Hotel Management
26 Dec. 2022
by Royal National Hotel
Dear Luke, I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service. I kindly ask you to contact our hotel directly regarding the issue.Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. Kind regards, Athina PetikopoulouRoyal National Hotel
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. There are 5 meeting rooms available. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at Royal National Hotel. For a fee, parking is available. This 3-star London hotel is smoke free.
1358 guestrooms or units
7 levels
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Elevator
No smoking on site
Coffee shop
Dining venue
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: London Euston Station (0.7 km / 0.4 mi)
Metro station: Russell Square Underground Station (0.2 km / 0.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Royal National Hotel offers 1358 accommodations with coffee/tea makers. Televisions come with satellite channels. Bathrooms include bathtubs or showers. This London hotel provides complimentary wireless Internet access. Housekeeping is provided on request.
Television
Satellite channels
Coffee maker
Bathtub or shower
Housekeeping (on request)
Telephone
Heating
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy English breakfast daily from 6:30 AM to 10:30 AM.
Blooms Cafe - This café specializes in pizza.
The London Pub - This restaurant specializes in British cuisine. Open daily.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast.
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Online Penalty Collection
Property is cleaned with disinfectant
Staff wear personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Cashless transactions are available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for English breakfast: approximately GBP 15 for adults and GBP 15 for children
Covered self parking fee: GBP 24.00 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
Royal National Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Royal National Hotel uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. There is a shield between guests and staff in the main contact areas.
Yep, Royal National Hotel has a covered self car park for GBP 24.00 per day.
Yeah, our visitors enjoy the English brekkie here! Served daily from 6:30 AM to 10:30 AM, this is the perfect spot to fuel up for a big day full of adventure.
No, Royal National Hotel does not offer an airport shuttle service.
Yep, you can grab a meal at Royal National Hotel's onsite restaurant that serves pizza.
Check-in begins at 2:00 PM. Check-out time is 11:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
