"The room was hot. A portable fan would have helped circulate the air. The mattress was very lumpy and could definitely be updated. The staff were very ... " More
The café, Blooms Cafe, serves pizza. Added amenities include free WiFi in public areas and a coffee shop/cafe. Each morning English breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking.
Within a 30-minute walk of this 3-star London City Centre hotel, attractions include Oxford Street and Piccadilly Circus.
14 Sep. 2023 by Royal National Reception
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced during your time with us.We understand that the size of the room was not suitable for three people, and we apologize for any discomfort caused. We strive to provide comfortable accommodations for all our guests, and we regret that we fell short in this aspect. Your comments will be taken into consideration as we continue to improve our services.We apologize for the lack of air conditioning or a fan in your room. Our team should have proactively ensured that you had a comfortable environment to relax in. We appreciate your patience in requesting a portable fan, and we apologize for any inconvenience caused by having to ask for it twice. Your comments will be shared with our staff to ensure such oversights are not repeated.We are sorry to hear that the street noise disturbed your sleep. As our hotel is located in a vibrant area, occasional noise disturbances can occur. However, we understand that it was excessive during your stay, and we apologize for the inconvenience caused. We will explore possible solutions to minimize external noise and provide a more peaceful atmosphere for our guests.We are pleased to hear that the mornings were quieter for you. We understand the importance of a peaceful environment, especially during restful hours. We will continue to monitor and address any noise-related issues to ensure a more consistent experience for all our guests.Once again, we apologize for any inconvenience you encountered during your stay. We appreciate your valuable feedback, as it helps us identify areas that require improvement. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.
12 Sep. 2023 by Royal National Reception
Thank you for your feedback. We apologize for the inconvenience caused by the hot room. We understand that a portable fan would have helped circulate the air and we will take this into consideration for future improvements. We also appreciate your suggestion regarding the mattress, and we will definitely look into updating it to enhance our guests' comfort.On a positive note, we are glad to hear that our staff were helpful during your stay. Providing excellent service is our top priority. Additionally, we're delighted that you enjoyed our breakfast options with a variety of choices. We strive to offer a satisfying dining experience to our guests.Thank you once again for sharing your thoughts, as it helps us identify areas where we can make necessary improvements. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
2 Sep. 2023 by Royal National Reception
Thank you kindly!
26 Aug. 2023 by Royal National Reception
I'm sorry to hear about your disappointing experience. We understand that it can be frustrating when the photos and description of a property do not accurately represent the actual conditions. We apologize for any inconvenience caused by the room being smaller than expected, the bed frame being unstable, the noise disturbance, and the lack of air conditioning. We appreciate your feedback and will make sure to address these issues with the property owner to ensure that future guests have a better experience. If there's anything else we can assist you with or if you'd like to discuss this matter further, please let us know.
16 Jul. 2023 by royal
Dear Paul,We're so grateful that you took the time to share your feedback with us. I'm delighted to hear that you had a good stay with us and that you were comfortable in your room. We strive to make each stay as pleasant and comfortable as possible, so receiving your positive feedback is very rewarding to us. Thank you also for mentioning where we can do better. We appreciate hearing about your experience. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We look forward to welcoming you back shortly and continuing to meet your expectations. Best regards, Iryna KhomynRoyal National Hotel
16 Jul. 2023 by royal
Dear Angela,We appreciate you taking the time to provide feedback about your recent experience at the Royal National and we are disheartened and sorry that, on this occasion, we were unable to live up to your expectations. We strive to make each stay as pleasant and comfortable as possible, and we are sorry to hear about the issues you had to deal with in your room. Also, we appreciate you mentioning where we can do better. Be sure your thoughts will be shared with an appropriate department and it will be addressed. I understand fully that this journey caused frustration to you and that it was disappointing for you. Our aim is to consistently provide an excellent Guest journey at the Hotel and I am very sorry for the experience you had with us in this regard. We are looking to make things better and I do hope that we will have a chance to accommodate and host you again in the near future to reflect our usual Standards and not the experience you recently had. Again, thank you for sharing your comments. Kind regards, Iryna KhomynRoyal National Hotel
31 May 2023 by Royal National Hotel
Dear Caitlin,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience and disappointment you experienced during your time at our hotel. Your comments are valuable to us as we continuously strive to improve our services and meet our guests' expectations.We regret that the layout and size of the room did not meet your expectations. We understand the importance of accurately portraying our rooms, and we will review our advertisements to ensure they reflect the actual layout and size of the rooms.We apologize for the lack of amenities in your room. We aim to provide our guests with a comfortable and convenient stay, and we regret any inconvenience caused by the absence of amenities. Your feedback will be taken into consideration as we assess and enhance our in-room offerings.We apologize for the noise disturbance from the pub's forecourt. We understand the impact this had on your comfort and apologize for any inconvenience caused. We will explore potential solutions to minimize noise disturbances in such situations in the future.Regarding the lack of air conditioning or a fan in your room, we apologize for any discomfort you experienced due to the room temperature. Your feedback will be taken into account as we assess and improve our room facilities to provide a more pleasant and comfortable environment for our guests.We appreciate your feedback and the opportunity to address these concerns. Should you choose to stay with us again, please let us know your preferences, and we will do our best to accommodate them and ensure you have a more enjoyable stay.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Warm regards,Athina PetikopoulouRoyal National Hotel
10 May 2023 by Royal National Hotel
Dear Nicholas, Thank you for such an wonderful review!We look forward to welcoming you back shortly.Best regards, Athina Petikopoulou Royal National Hotel
22 Mar. 2023 by Royal National Hotel
Dear Brett,Thank you for taking the time to leave us amazing feedback post your recent stay.We are delighted to know that you enjoyed your accommodation with us.Thank you for your kind words about our staff. Rest assured that your impressions will be shared with the team.Also, we are more than happy to know that our hotel's location was convenient for your needs and accessible for transportation. We appreciate our location just as much as you do. We look forward to welcoming you back shortly and continuing to meet your expectations. Best regards, Jashanpreet KaurRoyal National Hotel
26 Dec. 2022 by Royal National Hotel
Dear Luke, I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service. I kindly ask you to contact our hotel directly regarding the issue.Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion. Kind regards, Athina PetikopoulouRoyal National Hotel
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. There are 5 meeting rooms available. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at Royal National Hotel. For a fee, parking is available. This 3-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Royal National Hotel offers 1358 accommodations with coffee/tea makers. Televisions come with satellite channels. Bathrooms include bathtubs or showers. This London hotel provides complimentary wireless Internet access. Housekeeping is provided on request.
For a fee, guests can enjoy English breakfast daily from 6:30 AM to 10:30 AM.
Blooms Cafe - This café specializes in pizza.
The London Pub - This restaurant specializes in British cuisine. Open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.