Novotel London West Deals & Reviews (London, GBR)

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Novotel London West, London, current page

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3.0 out of 5

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"Hotel was fine but not exceptional. Room service menu was poor in comparison to the restaurant menu. No television entertainment options such as movie ... " More

By a verified traveller on Fri 20 Oct 2017

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Hotel Description

Novotel London West places you in the center of London, within just a 10-minute stroll of Eventim Apollo and within 30 minutes of Westfield London Shopping Centre. Highlights at this hotel include 2 restaurants and in-room free WiFi.

You can enjoy TVs with cable channels, and all 630 rooms feature iPod docks, coffee/tea makers, and safes. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Additionally, hair dryers, phones, and irons/ironing boards are available.

The restaurant, Artisan, serves international cuisine and is open for lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. 53820 square feet (5000 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a fitness center, and a snack bar/deli. English breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of self parking.

With a stay at this 4-star Hammersmith hotel, you'll be 2.8 km (1.8 mi) from Kensington Gardens and 3.5 km (2.2 mi) from Hyde Park.

Superior Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Twin Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Superior Twin Room, 2 Single Beds (Accessible)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 1 Queen Bed (Executive)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Novotel London West ratings based on 1 Verified Reviews

Review Summary

3.0 out of 5 3.0 out of 5.0

Room cleanliness 3.0 out of 5.0

Service & staff 3.0 out of 5.0

Room comfort 3.0 out of 5.0

Hotel condition 3.0 out of 5.0

Guest reviews for Novotel London West

3 out of 5

Nice hotel close to the Tube

Hotel was fine but not exceptional. Room service menu was poor in comparison to the restaurant menu. No television entertainment options such as movies.

Posted by Phil, from Brisbane, Australia on 20 Oct. 2017

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Comment from Hotel Management

25 Oct. 2017 by Novotel London West

Thankyou for your feedback regarding your recent stay with us Phil. Our apologies that we let you down in regards to the entertainment in your room and the offering of our Room Service menu. We will certainly take this feedback on board. Thankyou for choosing to stay with us.

About the Novotel London West

Location 1 Shortlands, London, England W6 8DR

Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 53820 square feet (5000 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Novotel London West. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star London hotel is smoke free.

630 guestrooms or units
9 levels
2 dining venues
53820 sq ft of conference space
5000 sq m of conference space
Bar or lounge
Deli
Charging station for electric cars
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Terrace
Newspapers in lobby (free)
ATM
Elevator
No smoking on site

Family Friendly Amenities

Family property
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

Airport: Heathrow Airport (LHR) (20.3 km / 12.6 mi)
Train station: Kensington (Olympia) Station (1.2 km / 0.7 mi)
Metro station: Hammersmith Station (0.5 km / 0.3 mi)
Parking: Self parking available for a surcharge

Room Amenities

Novotel London West offers 630 accommodations with iPod docking stations and minibars. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Minibar
IPod dock
In-room dining (24 hours)
Television
Cable channels
Refrigerator
Coffee maker
Bathtub or shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Heating
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet

Food & Drink

For a fee, guests can enjoy English breakfast daily from 6 AM to 10:30 AM.

Artisan - This restaurant specializes in international cuisine and serves lunch and dinner.

Aroma - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

Check-in time starts at 2 PM
Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

Check-out by noon

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!

Pet Policy

Pets: GBP 15 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. The property affirms that it follows sanitization practices of We're Good To Go (UK) and ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

No rollaway/extra beds available
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitisation guidelines We're Good To Go (UK)
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: GBP 17.50 per person (approximately)
Self parking fee: GBP 84.00 per day
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

You should know

Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Novotel London West