London Holiday Packages

Hallways needed attention No refrigerator in some rooms No compensation for this

We were unaware that we would be staying in a kind of annexe building across the road from the main hotel. We were upgraded to a three person room, but there were only two of us. I am guessing the room was bigger than we would have had but, it was in a windowless basement. Given that we wouldn’t be spending much time in the room, we didn’t complain. On our arrival one receptionist was quite helpful and pleasant, the other was pretty morose and said little or nothing. We made an enquiry the following day and the morose receptionist was again decidedly charmless and actually quite dismissive, he had no customer service skills. The room was very clean and the air conditioning very welcome, we didn’t sample the breakfast. We wouldn’t stay again.

The hotel was clean and comfortable stay in the big city of London. The room was set up for what was in the booking with clean and beautiful room. Staff in the interactions were great. One thing I did not like is the check in screens as I did not have an interaction with staff when arrived. Staff was always around the counter to help however.

The staff were really helpful and went above and beyond for our stay. Would highly recommend and will be staying again.