East Horsley Holiday Packages

We booked the hotel to attend a gig at Hyde park so location wise it was great. The kerb side appeal and entrance of the hotel along with an excellent reception and customer service gave a great first impression. The room however was somewhat disappointing. We were in the bowels of the earth in a very small room, barely enough to walk around the bed, with a bathroom barely big enough to move around. The shower still had the hair of the last occupant, the shower door didn’t work well and the wood work was rotten The natural light in the room was poor. General maintaining the room was poor- damaged head boots and rotten skirting boards for example The bed was small but very comfortable There was a iron and fridge in the room although not sure how you could use a ironing board in the room as there wasn’t space near to a plug to set one up There were nice touches like fruit and water in the room. Soundproofing to the upstairs rooms was very poor, I could tell what they were doing on the toilet and sounded like there was a marching band rehearsing Breakfast was adequate Whilst the staff were absolutely fantastic and couldn’t do enough for you, the hotel really wasn’t value for money. Their room descriptors are not accurate. How this was a deluxe room I really do not know and at just under £300 per night, it really didn’t live up to expectations

Cleanliness of the Townhouse, and in particular the room was excellent. Complimentary drinks and treats in the lobby area was a nice touch. Awesome location in terms of proximity to Hyde Oark and surrounding area. Would definitely stay there again

Amazing hotel... Exceeded expectations in every way.

Everything is fantastic. One of the best hotels in London!

Great breakfast and bar. The staff was awesome, all of them