Mattresses are old, pillows worn out. The fit out is generally 2nd rate and all rooms need a re-fit. Paint is stained from use, chipped plaster worn at corners etc. Signs of age. Nothing fatal, but old. Breakfast room is nice, on the second floor. Lobby is busy, busy all the time because the hotel could not possible be better located - steps away from Regent Street, Picadilly, Shaftsbury Avenue - shopping, theater, tourism, subways to take you literally anywhere at your fingertips. Lobby restaurant is a bit eurotrash and should be shut down and re-fitted as a sunny, general service place with windows to the street instead of dark middle eastern. I think its a tenant. Basement bar is to be avoided.