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The Craven Hotel

3.0 star property
Victorian hotel in London with a 24-hour front desk

Photo gallery for The Craven Hotel

Front of property – evening/night
Reception
Shower, free toiletries, hair dryer, towels
Triple Room
Interior detail

Reviews

5.2 out of 10

Popular amenities

  • 24/7 front desk
  • Free WiFi

Explore the area

View map
10-11 Craven Terrace, Paddington, London, England, W2 3QD
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Marble Arch
    ‪19 min walk‬
  • Place, Oxford Street
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Heating
TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Heating
TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

London

The Craven Hotel puts you in the heart of London, within just a 10-minute stroll of popular attractions like Kensington Gardens and Hyde Park. Highlights at this Victorian hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find multilingual staff, luggage storage and a front desk safe. There's also the convenience of car rentals on site. .Within a 20-minute walk of this 3-property class London City Centre hotel, attractions include Kensington High Street and Marble Arch.

What's nearby

  • Kensington Gardens - 3 min walk - 0.3 km
  • Hyde Park - 5 min walk - 0.4 km
  • Marble Arch - 19 min walk - 1.6 km
  • Kensington High Street - 19 min walk - 1.7 km
  • Oxford Street - 7 min drive - 3.0 km

Getting around

  • Lancaster Gate Underground Station - 4 min walk
  • London Paddington Station - 5 min walk
  • London (LCY-London City) - 61 min drive

Restaurants

  • ‪Bizzarro - ‬4 min walk
  • ‪Tajrish Restaurant - ‬1 min walk
  • ‪The Swan - ‬3 min walk
  • ‪Les Filles - ‬1 min walk
  • ‪Tukdin - ‬1 min walk

About this property

The Craven Hotel

Victorian hotel in London with a 24-hour front desk
The Craven Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi.

This 3-star London hotel is smoke free.

  • 39 guestrooms or units
  • 4 levels
  • 2 buildings
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
The Craven Hotel offers 39 accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, Eurocard, Barclaycard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property is also known as

Craven Hotel
Craven Hotel London
Craven London
Hotel Craven
England
The Craven Hotel Hotel
The Craven Hotel London
The Craven Hotel Hotel London

Frequently asked questions

What is the cancellation policy at The Craven Hotel?

The Craven Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at The Craven Hotel?

No, The Craven Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Craven Hotel?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The Craven Hotel?

No, pets are not allowed.

The Craven Hotel Reviews

Reviews

5.2
Rating 10 - Excellent. 33 out of 549 reviews
Rating 8 - Good. 99 out of 549 reviews
Rating 6 - Okay. 133 out of 549 reviews
Rating 4 - Poor. 136 out of 549 reviews
Rating 2 - Terrible. 148 out of 549 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Ewan

Liked: Staff & service
The room was very economical which was why we choose it.
Stayed 1 night in Oct 2025

4/10 Poor

paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Great staff, downhill after check in… sorry 😕

I hate being negative about places but I was asked to leave a review and I’m not going to BS. The staff member I met was very nice and helpful I have nothing bad to say about him. The room cost me £50 so I wasn’t expecting the Plaza standard!
Stayed 1 night in Aug 2025

2/10 Terrible

Mesbah Isa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid at all costs: filthy room, broken room lock (staff didn’t think was an issue and surprised when I raised it), no towels (had to ask), no soap, damp smell, busted mattress, broken TV and window closure. Absolutely awful.
Stayed 2 nights in Jul 2025

6/10 Okay

Jonathan

Disliked: Property conditions & facilities
Room was clean, shared areas were not. Did I get bitten by bed bugs???
Stayed 6 nights in Jul 2025

2/10 Terrible

Vipin, Edinburgh

Disliked: Cleanliness, staff & service, property conditions & facilities
This property should be reported to Trading Standards.
Stayed 3 nights in Jul 2025

2/10 Terrible

Henny

Business traveller
Disliked: Cleanliness
Terrible room Black mould Wet walls and ceilings Floor was dirty and not hoovered Bed messy , I don’t even think the bed was changed !
Stayed 1 night in Jul 2025

8/10 Good

Shaid

Business traveller
Liked: Cleanliness, staff & service, amenities
Short walk from the underground and lots of dining options. Hotel is good enough for london considering the price.
Stayed 1 night in Jul 2025

2/10 Terrible

Andrew

Stayed 1 night in Jul 2025

2/10 Terrible

Jacqueline

Stayed 1 night in Jul 2025

2/10 Terrible

Srinivasa Rao

Liked: Staff & service
Disliked: Cleanliness
The main reason is air conditioner is not working.
Stayed 1 night in Jul 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience. Great area. Great service

Nice people. Great Area. Accomodations were lovely. Communicative staff and very helpful and accomodating. This place let us check in speedily, check on us throughout the stay and the facility was nice enough.
Stayed 3 nights in Jul 2025

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service
Worst hotel I’ve ever stayed in. Dirty, gross and shocked that this is even offered on Expedia!
Stayed 1 night in Jul 2025

6/10 Okay

Jaimes

Liked: Property conditions & facilities
Weekend break. Would have liked to have a kettle in room. It was advertised on the website.
Stayed 2 nights in Jul 2025

6/10 Okay

Janet

Liked: Staff & service
Good reception staff very helpful, room clean but very s.all no tea and coffee facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay.

Terrible stay. The room was very dirty. It smelled like cigarette smoke and cat urine. The bed sheets had a bad odor and were wrinkled, as if they had already been used. The toilet was filthy, and the sink was clogged—it would fill up while brushing my teeth. The entire bathroom had a terrible smell. The carpet was also extremely dirty.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I was worried about staying here because of previous bad reviews but for the price I paid in the location. It wasn’t bad and the service was amazing. They always wanted me to be comfortable and have the best stay possible so if you’re looking for something in this location at a low rate I think this is a decent choice
Stayed 6 nights in Jul 2025

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel location

Location - great, room-clean; there was no hairdryer, but we got one upon request at the reception. The was also no tea kettle in the room to boil water; there is very little space in the shower but we fit in, the water is good, maybe there could be as many shampoo packets as there are nights of sleep...there was no soap or shower gel... could use more towels.
Stayed 4 nights in Jun 2025

10/10 Excellent

Toby

Stayed 1 night in Jun 2025

6/10 Okay

patrick

Disliked: Amenities, property conditions & facilities
Sad , poor condition small hotel
Stayed 4 nights in Jun 2025

8/10 Good

Lauren

Stayed 1 night in Jun 2025

4/10 Poor

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. I paid for a cheap hotel and got one. The bathroom was so small you could barely stand in it. The drain wasn’t working and I had to call twice for it to get fixed. The hotel room key had to be replaced every time I came back (and yes I kept it away from my phone). And then one time I waited at the front desk which had a “Back in 15 minutes” sign for nearly a half hour. But for the price I paid, could I really have expected much better?
Stayed 4 nights in May 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness

Not good experience

Polite reception. Clean beds. But broken toilet seat, dirty toilet bowl, strong smell of cigarettes in the room.
Stayed 1 night in Jun 2025

2/10 Terrible

Shane

Business traveller
Disliked: Staff & service, room comfort

No blind or curtains

Was provided a room with no blinds or curtain. In summer this means being woken up by sunlight by 5:00, never mind not having privacy.
Stayed 2 nights in May 2025

2/10 Terrible

Yusuf

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Opportunity for improvement

The pictures of the room and its aesthetic are not true; the hotel only uses part of the building shown. The pictures of the rooms and restrooms are inaccurate. My room (106) had a terrible toilet with no space between the hand basin and the toilet; you would literally have to sit sideways to use it. The toilet was very tiny, a detail not included in the hotel room pictures. There was no room service as claimed. We spent two nights, and our room was never cleaned once not even to dispose of waste or change the bins. Both the room and restroom bins were never emptied. Zero percent value for my money; if I could, I would have checked out. The hotel needs to do better. You'll be constantly awakened by the noise and vibration of doors closing next to your room. The room also lacks a functional night light; you either sleep in the dark or with the full light onthose are your only options. In all, it was a terrible experience. I paid less for a 3-star hotel in Spain and enjoyed my stay there. Craven should inform prospective customers of the true condition of their property with well-detailed pictures.
Stayed 2 nights in May 2025

10/10 Excellent

Barrie

Stayed 1 night in May 2025