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St. Pancras London, Autograph Collection ®

5.0 star property
Luxury hotel connected to a shopping centre in London with 3 restaurants

Photo gallery for St. Pancras London, Autograph Collection ®

Meeting facility
View from property
3 restaurants, breakfast, lunch, dinner served; British cuisine
Reception
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
The current price is AU$579
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Euston Road, London, England, NW1 2AR
  • Place, The British Museum
    ‪15 min walk‬
  • Place, Big Ben
    ‪10 min drive‬
  • Place, London Eye
    ‪11 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪47 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior House, 1 King Bed, Non Smoking

Superior House, 1 King Bed, Non Smoking

Superior House, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe House, 1 King Bed, Non Smoking

Deluxe House, 1 King Bed, Non Smoking

Deluxe House, 1 King Bed, Non Smoking

7.6 out of 10
Good
(11 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for House, 1 King Bed, Non Smoking

House, 1 King Bed, Non Smoking

House, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

37-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

37-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms, Non Smoking

37-inch LCD TV with satellite channels, TV, pay films

Royal Suite, 3 Bedrooms, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 3 bedrooms
  • Sleeps 8
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

London

St. Pancras London, Autograph Collection ® places you in the heart of London, connected to a shopping centre and 1.6 km (1 mi) from The British Museum. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The restaurant, Booking Office 1869, serves British cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym and sauna. 4850 square feet (451 square metres) of event facilities include 12 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class London City Centre hotel, you'll be 3.5 km (2.2 mi) from London Eye and 3.8 km (2.3 mi) from Hyde Park.

What's nearby

  • The British Museum - 15 min walk - 1.3 km
  • Hyde Park - 9 min drive - 3.6 km
  • Big Ben - 10 min drive - 3.7 km
  • London Eye - 11 min drive - 4.7 km
  • Buckingham Palace - 12 min drive - 4.3 km

Getting around

  • London (QQS-St. Pancras International Train Station) - 3 min walk
  • King's Cross & St. Pancras Underground Station - 4 min walk
  • Heathrow Airport (LHR) - 50 min drive

Restaurants

  • ‪Costa Coffee - ‬2 min walk
  • ‪Booking Office 1869 - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Chambers Club - ‬3 min walk
  • ‪The Standard Rooftop - ‬2 min walk

About this property

St. Pancras London, Autograph Collection ®

Luxury hotel connected to a shopping centre in London with 3 restaurants
St. Pancras London, Autograph Collection ® offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 4850 square feet (451 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury St. Pancras London, Autograph Collection ®. For a fee, parking is available.

This Victorian London hotel is smoke free.

  • 1 building
  • 245 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 2 bars or lounges
  • 4850 sq ft of conference space
  • 451 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
St. Pancras London, Autograph Collection ® offers 245 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 37-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 37 per day)
  • Parking on site (GBP 80 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 to 35 per person
  • 2 bars/lounges
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • Booking Office 1869
  • MI+ME
  • The Hansom

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 4,850 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar in shower (69 centimetre high)
  • Grab bar near toilet (69 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (105 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 100 per pet, per stay, plus a one-time cleaning fee of GBP 30
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 25 to 35 per person
  • Self-parking fee: GBP 80 per day
  • Nearby parking fee: GBP 37 per day (2625 ft away)
  • Pet fee: GBP 100 per pet, per stay plus a one-off GBP 30 cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel London St. Pancras
London St. Pancras Hotel
London St. Pancras Hotel Renaissance
London St. Pancras Renaissance
London St. Pancras Renaissance Hotel
Renaissance Hotel London St. Pancras
Renaissance London St. Pancras
Renaissance London St. Pancras Hotel
St. Pancras Renaissance London
St. Pancras Renaissance London Hotel
St. Pancras Renaissance London Hotel England
St. Pancras Renaissance Hotel London
St. Pancras Renaissance Hotel
St. Pancras Renaissance
St Pancras Renaissance London
St. Pancras Renaissance Hotel London Hotel
St. Pancras Renaissance Hotel London London
St. Pancras Renaissance Hotel London Hotel London

Frequently asked questions

What is the cancellation policy at St. Pancras London, Autograph Collection ®?

St. Pancras London, Autograph Collection ® offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at St. Pancras London, Autograph Collection ®?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at St. Pancras London, Autograph Collection ® on 9 Nov 2025 start from AU$579.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at St. Pancras London, Autograph Collection ®?

Yep, St. Pancras London, Autograph Collection ® has a self car park for GBP 80 per day.

Is there a spa on site at St. Pancras London, Autograph Collection ®?

Yep, there is an onsite spa at St. Pancras London, Autograph Collection ®. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does St. Pancras London, Autograph Collection ® have a pool?

St. Pancras London, Autograph Collection ® has an indoor pool. The pool is open 9:00 AM to 7:00 PM.

What luxury perks are available at St. Pancras London, Autograph Collection ®?

St. Pancras London, Autograph Collection ® features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes St. Pancras London, Autograph Collection ® a romantic place to stay?

Couples spa treatments and al fresco dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at St. Pancras London, Autograph Collection ®.

Is St. Pancras London, Autograph Collection ® family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that St. Pancras London, Autograph Collection ® is a hit with families.

Does St. Pancras London, Autograph Collection ® serve breakfast?

You bet, visitors are hooked on the cooked-to-order breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at St. Pancras London, Autograph Collection ®?

No, St. Pancras London, Autograph Collection ® does not offer an airport shuttle service.

Is there a bar or restaurant at St. Pancras London, Autograph Collection ®?

Yep, you can grab a meal at St. Pancras London, Autograph Collection ®'s onsite restaurant that serves British cuisine.

What time are check-in & check-out at St. Pancras London, Autograph Collection ®?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at St. Pancras London, Autograph Collection ®?

Dogs are welcome at St. Pancras London, Autograph Collection ®, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Reviews

St. Pancras London, Autograph Collection ® Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 584 out of 1011 reviews
Rating 8 - Good. 191 out of 1011 reviews
Rating 6 - Okay. 122 out of 1011 reviews
Rating 4 - Poor. 64 out of 1011 reviews
Rating 2 - Terrible. 50 out of 1011 reviews

Reviews

8/10 Good

Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very helpful and courteous, especially in the booking house Bed was a bit firm for my liking, so just took a few days to get used to! Food options were excellent and always delicious
Celebrating my mothers 79th birthday and my daughter's admission to Royal Veterinary College summer experience
Stayed 4 nights in Jul 2025

10/10 Excellent

P J

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Christopher

Liked: Cleanliness

I wouldn’t recommend, not 5*, overpriced

We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.
Stayed 1 night in Jul 2025

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort

Too expensive

Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.
Stayed 1 night in Jul 2025

10/10 Excellent

Nigel, San Clemente

Stayed 1 night in Jul 2025

2/10 Terrible

Terry

Stayed 1 night in Jul 2025

10/10 Excellent

nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience here even with a few changes that were request and immediately accommodated for. Worth a stay every time
Reception
Grand staircase
Stayed 1 night in Jul 2025

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

We loved our stay, LOVED it! The drink on arrival and check out The complementary fizz for our 13yr anniversary and personalised cupcakes. The room was comfortable The hotel is beautiful, just perfect The pool was lovely, only the spa treatment wasn’t as good as I would have expected
Stayed 2 nights in Jul 2025

4/10 Poor

Elena

Disliked: Cleanliness, property conditions & facilities
The rooms are very dated and smell awful. The mattress smell all kinds of bodily odors to the point we had to move out. Definitely not worth the money. The main corridor smells worst kitchen smells. I don’t know how people not say anything about it. It is also hard to reach the front desk. I called 8 times whith no luck. Someone picks up and hangs up. I left one if my things at a hotel and can't reach tjem to retrieve it.
Stayed 2 nights in Jul 2025

8/10 Good

Carole

Stayed 1 night in Jun 2025

2/10 Terrible

yi jen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here in early May and am still dealing with unresolved issues in July. The hotel charged both me and the third-party platform for my stay, and it took multiple follow-ups before they realised their mistake. Every time I pointed out an error, their first response was to deny it rather than investigate. When I requested a receipt, it took three separate attempts before I received the correct one – only after calling and confirming every line item. They also charged me an additional accommodation fee, which they again initially denied before finally agreeing to refund. Throughout this entire process, the hotel made numerous operational errors and never provided any proactive updates, despite repeatedly promising to do so. They offered Bonvoy points as a goodwill gesture but, even weeks after confirming my refund, I have yet to receive them. For a five-star hotel, the lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend staying here if you expect reliable service and efficient issue resolution.
Stayed 2 nights in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tanya

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Judy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite decor and staff service was exemplary; a complimentary upgrade to a suite fortunately because of midweek availability was more than appreciated.
Stayed 1 night in Jun 2025

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Christopher

Stayed 1 night in Jun 2025

10/10 Excellent

Crystie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay at the Renaissance St. Pancras for the final night of our two week visit to London and Paris. Within a few minutes of stepping off of our Eurostar train from Paris we were kindly welcomed to the check in desk and presented with cocktails. The amazing Laura answered all of our questions and gave us advice on getting to the airport the next day. She even escorted us down the hall to the elevators to show us the way to our room. It was incredible. We got to the pool only 20 minutes before kids time ended, but they allowed my daughter some extra time. Both meals we had were delicious and the restaurant greeter made us feel so welcomed and wanted to make sure my daughter was happy. I can’t say enough wonderful things about this hotel. We look forward to returning.
Stayed 1 night in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort

Good but not great

Arrived to check in - waited 10 mins or so. Room wasn’t ready, which is fine, but when I came back, had to wait another 10 mins and then reception weren’t sure if my bag was with them or taken up to my room. It wasn’t in my room so had to ring down (twice) to chase it as I was in a rush, so another 20 mins before I could even change. Also, the rooms have no iron, just a hand-held steamer which really didn’t cut the mustard so felt vaguely scruffy as I went out for the evening. Hotel is magnificent, in a convenient location, and I’m sure the issues I experienced were one-offs but when paying over £400 for a room, expect better.
Stayed 1 night in Jun 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness
Hotel is gorgeous and INCREDIBLY convenient!!
Stayed 7 nights in Jun 2025

6/10 Okay

Nicola

Travelled with family
Liked: Cleanliness
We booked the hotel as a treat for the family. For a 5 star hotel, the rooms were really no better than a premier inn. Extremely boring, functional and a little tired. A real let down sadly. The building is obviously iconic and the communal areas are beautiful but no attention has been paid at all to the hotel bedrooms that are no different to a very average corporate hotel. Staff were nice though.
Stayed 2 nights in Jun 2025