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St. Pancras London, Autograph Collection ®

Luxury hotel connected to a shopping centre in London with 3 restaurants

Where to?

Dates

November 2025

December 2025

3 restaurants, breakfast, lunch, dinner served; British cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Pet-friendly

includes taxes & fees

14 Dec - 15 Dec

Explore the area

Euston Road, London, England, NW1 2AR

Place, St Pancras Chambers
‪1 min walk‬
Place, British Library
‪2 min walk‬
Place, The British Museum
‪15 min walk‬
Airport, London (LHR-Heathrow)
‪47 min drive‬

Room options

Premier Room, 1 King Bed, Non Smoking

Wonderful

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

1 bedroom
Sleeps 3
1 King Bed

Superior House, 1 King Bed, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

Sleeps 2
1 King Bed

Superior House, 2 Queen Beds, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

Sleeps 4
2 Queen Beds

Deluxe House, 1 King Bed, Non Smoking

Good

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

Sleeps 2
1 King Bed

Grand Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

1 bedroom
Sleeps 3
1 King Bed

House, 1 King Bed, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

1 bedroom
Sleeps 2
1 King Bed

37-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

1 bedroom
Sleeps 3
1 Double Bed

Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

1 bedroom
Sleeps 3
1 King Bed

Grand Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

1 bedroom
Sleeps 3
1 King Bed

Royal Suite, 3 Bedrooms, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

3 bedrooms
Sleeps 8
3 Double Beds

Suite, 2 Bedrooms, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

2 bedrooms
Sleeps 6
2 Double Beds

Suite, 1 Bedroom, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LCD TV

Down duvet

1 bedroom
Sleeps 3
1 King Bed

About the area

London

St. Pancras London, Autograph Collection ® places you in the heart of London, connected to a shopping centre and 1.6 km (1 mi) from The British Museum. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The restaurant, Booking Office 1869, serves British cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym and sauna. 4850 square feet (451 square metres) of event facilities include 12 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class London City Centre hotel, you'll be 3.5 km (2.2 mi) from London Eye and 3.8 km (2.3 mi) from Hyde Park.

What's nearby

St Pancras Chambers - 1 min walk - 0.2 km
British Library - 2 min walk - 0.2 km
University College London - 7 min walk - 0.7 km
Russell Square - 9 min walk - 0.8 km
The British Museum - 15 min walk - 1.3 km

Getting around

London (QQS-St. Pancras International Train Station) - 3 min walk
King's Cross & St. Pancras Underground Station - 4 min walk
Heathrow Airport (LHR) - 50 min drive

Restaurants

‪Costa Coffee - ‬2 min walk
‪Booking Office 1869 - ‬2 min walk
‪Burger King - ‬3 min walk
‪The Standard Rooftop - ‬2 min walk
‪Chambers Club - ‬3 min walk

About this property

St. Pancras London, Autograph Collection ®

Luxury hotel connected to a shopping centre in London with 3 restaurants

St. Pancras London, Autograph Collection ® offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 4850 square feet (451 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury St. Pancras London, Autograph Collection ®. For a fee, parking is available.

This Victorian London hotel is smoke free.

1 building

245 guestrooms or units

7 levels

3 dining venues

2 bars or lounges

4850 sq ft of conference space

451 sq. m of conference space

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Bellhop

Lift

No smoking on site

St. Pancras London, Autograph Collection ® offers 245 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 37-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Breakfast, lunch, dinner served; Modern European cuisine

Free WiFi
Restaurant
Air conditioning
Gym

includes taxes & fees

14 Dec - 15 Dec

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Offsite parking available (GBP 37 per day)
Parking on site (GBP 80 per day)
Wheelchair-accessible van parking available

Food and drink

Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 to 35 per person
2 bars/lounges
3 restaurants
Couples/private dining

Restaurants on site

Booking Office 1869
MI+ME
The Hansom

Things to do

24-hour gym
Full-service spa
Indoor pool
Sauna
Steam room

Family friendly

In-room cot
Indoor pool
Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

12 meeting rooms
4,850 square feet of conference space

Outdoors

Garden
Terrace

Full-service spa

6 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Sauna
Spa open daily
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Assistive listening devices in meeting rooms
Front entrance ramp
Grab bar in shower (69 centimetre high)
Grab bar near toilet (69 centimetre high)
Height-adjustable showerhead
Lever door handles
Lift (89 centimetre wide door)
Low-height door lock
Low-height electrical sockets in bathroom
Low-height view port in door
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (105 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

1 building
7 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
Reception hall
Rooftop garden
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Victorian architecture

Room amenities

Bedroom

Down comforter
Free cot
Pillowtop mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

37-inch LCD TV with satellite channels
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Connecting rooms available
Desk
Desk chair
Electrical adapters
Energy-saving switches in guestrooms
Free daily newspapers
Heating
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 100 per pet, per stay, plus a one-time cleaning fee of GBP 30
Only dogs are allowed
Maximum 1 (weight limit: 33 lb per pet)
Food and water bowls are available

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for GBP 80 per night.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Service fee: 5 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately GBP 25 to 35 per person
Self-parking fee: GBP 80 per day
Nearby parking fee: GBP 37 per day (2625 ft away)
Pet fee: GBP 100 per pet, per stay plus a one-off GBP 30 cleaning fee
Service animals are exempt from fees
A late check-out fee will be charged
Rollaway bed fee: GBP 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel London St. Pancras

London St. Pancras Hotel

London St. Pancras Hotel Renaissance

London St. Pancras Renaissance

London St. Pancras Renaissance Hotel

Renaissance Hotel London St. Pancras

Renaissance London St. Pancras

Renaissance London St. Pancras Hotel

St. Pancras Renaissance London

St. Pancras Renaissance London Hotel

St. Pancras Renaissance London Hotel England

St. Pancras Renaissance Hotel London

St. Pancras Renaissance Hotel

St. Pancras Renaissance

St Pancras Renaissance London

St. Pancras Renaissance Hotel London Hotel

St. Pancras Renaissance Hotel London London

St. Pancras Renaissance Hotel London Hotel London

Frequently asked questions

What is the cancellation policy at St. Pancras London, Autograph Collection ®?

St. Pancras London, Autograph Collection ® offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at St. Pancras London, Autograph Collection ®?

As of 16 Nov 2025, prices found for a 1-night stay for 2 adults at St. Pancras London, Autograph Collection ® on 14 Dec 2025 start from AU$601.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at St. Pancras London, Autograph Collection ®?

Yep, St. Pancras London, Autograph Collection ® has a self car park for GBP 80 per day.

Is there a spa on site at St. Pancras London, Autograph Collection ®?

Yep, there is an onsite spa at St. Pancras London, Autograph Collection ®. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does St. Pancras London, Autograph Collection ® have a pool?

St. Pancras London, Autograph Collection ® has an indoor pool. The pool is open 9:00 AM to 7:00 PM.

What luxury perks are available at St. Pancras London, Autograph Collection ®?

St. Pancras London, Autograph Collection ® features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes St. Pancras London, Autograph Collection ® a romantic place to stay?

Couples spa treatments and al fresco dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at St. Pancras London, Autograph Collection ®.

Is St. Pancras London, Autograph Collection ® family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that St. Pancras London, Autograph Collection ® is a hit with families.

Does St. Pancras London, Autograph Collection ® serve breakfast?

You bet, visitors are hooked on the cooked-to-order breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at St. Pancras London, Autograph Collection ®?

No, St. Pancras London, Autograph Collection ® does not offer an airport shuttle service.

Is there a bar or restaurant at St. Pancras London, Autograph Collection ®?

Yep, you can grab a meal at St. Pancras London, Autograph Collection ®'s onsite restaurant that serves British cuisine.

What time are check-in & check-out at St. Pancras London, Autograph Collection ®?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at St. Pancras London, Autograph Collection ®?

Dogs are welcome at St. Pancras London, Autograph Collection ®, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

St. Pancras London, Autograph Collection ® Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Nan

Travelled with family

17 Aug 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Jul 2025

10/10 Excellent

sharon pett

Travelled with partner

13 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very helpful and friendly staff.

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family

12 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super place to stay.

Stayed 2 nights in Aug 2025

10/10 Excellent

Ana

11 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2025

6/10 Okay

Ali

11 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Next to kings cross, st pancras and the eurail.

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with group

9 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredibly warm welcome - its service like this that guarantees I will come back.

Stayed 1 night in Aug 2025

6/10 Okay

Torch W, Orinda

Travelled with family

8 Aug 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

We loved the convenience of the location. We traveled from Paris on Eurostar and it was wonderful to be able to roll our luggage directly into the hotel and freshen up without having to call a car for transport. The service was excellent. Everyone was helpful and friendly. Our only complaint would be the smell in the corridor leading to Barlow House. The strong stench from the bathroom in the hallway was intolerable and disgusting. It was reminiscent of the horrible odor in the bathroom trenches found in China. Since our room was located in Barlow House, we had to walk down that corridor to get to the elevator to get to our room. We dreaded that walk, and the fact that the odor also gets trapped in the elevator on the ride. It negated our otherwise positive experience and left us with a bad impression of our stay. Please correct this odor issue for the benefit of all.

Stayed 2 nights in Aug 2025

10/10 Excellent

Hillary

Travelled with family

8 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is beautiful and in an amazing location. Would highly recommend.

Stayed 3 nights in Jul 2025

8/10 Good

Andrew

7 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2025

8/10 Good

Andrew

6 Aug 2025

Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Travelled with group

6 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and walkable to many things.

Stayed 1 night in Aug 2025

8/10 Good

Lara

Travelled with family

4 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was excellent, very helpful and courteous, especially in the booking house Bed was a bit firm for my liking, so just took a few days to get used to! Food options were excellent and always delicious

Celebrating my mothers 79th birthday and my daughter's admission to Royal Veterinary College summer experience

Stayed 4 nights in Jul 2025

10/10 Excellent

P J

1 Aug 2025

Liked: Property conditions & facilities

Stayed 1 night in Jul 2025

10/10 Excellent

Susan

1 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2025

10/10 Excellent

Judith

Travelled with family

26 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

6/10 Okay

Christopher

26 July 2025

Liked: Cleanliness

I wouldn’t recommend, not 5*, overpriced

We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.

Stayed 1 night in Jul 2025

6/10 Okay

Peter

22 July 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Too expensive

Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.

Stayed 1 night in Jul 2025

10/10 Excellent

Nigel, San Clemente

22 July 2025

Stayed 1 night in Jul 2025

2/10 Terrible

Terry

19 July 2025

Stayed 1 night in Jul 2025

10/10 Excellent

nathan

Travelled with partner

7 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent experience here even with a few changes that were request and immediately accommodated for. Worth a stay every time

Stayed 1 night in Jul 2025

10/10 Excellent

Tracey

Travelled with family

5 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

5 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

We loved our stay, LOVED it! The drink on arrival and check out The complementary fizz for our 13yr anniversary and personalised cupcakes. The room was comfortable The hotel is beautiful, just perfect The pool was lovely, only the spa treatment wasn’t as good as I would have expected

Stayed 2 nights in Jul 2025

4/10 Poor

Elena

5 July 2025

Disliked: Cleanliness, property conditions & facilities

The rooms are very dated and smell awful. The mattress smell all kinds of bodily odors to the point we had to move out. Definitely not worth the money. The main corridor smells worst kitchen smells. I don’t know how people not say anything about it. It is also hard to reach the front desk. I called 8 times whith no luck. Someone picks up and hangs up. I left one if my things at a hotel and can't reach tjem to retrieve it.

Stayed 2 nights in Jul 2025

8/10 Good

Carole

4 July 2025

Stayed 1 night in Jun 2025

2/10 Terrible

yi jen

Travelled with family

3 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

I stayed here in early May and am still dealing with unresolved issues in July. The hotel charged both me and the third-party platform for my stay, and it took multiple follow-ups before they realised their mistake. Every time I pointed out an error, their first response was to deny it rather than investigate. When I requested a receipt, it took three separate attempts before I received the correct one – only after calling and confirming every line item. They also charged me an additional accommodation fee, which they again initially denied before finally agreeing to refund. Throughout this entire process, the hotel made numerous operational errors and never provided any proactive updates, despite repeatedly promising to do so. They offered Bonvoy points as a goodwill gesture but, even weeks after confirming my refund, I have yet to receive them. For a five-star hotel, the lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend staying here if you expect reliable service and efficient issue resolution.

Stayed 2 nights in May 2025

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St. Pancras London, Autograph Collection ®

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About the area

London

What's nearby

Getting around

Restaurants

About this property

St. Pancras London, Autograph Collection ®

Awards and affiliations

Similar properties

Pullman London St Pancras

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out