"The personal service offered by the manager and good location of the property. " More
The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a snack bar/deli, and coffee/tea in a common area.
Attractions within a 20-minute walk of this 3-star London City Centre hotel include Hyde Park and Kensington High Street.
17 Jun. 2019 by Guest Relations Manager
Thank you for your feedback it very much appreciated. We are delighted you enjoyed your stay and the location of the Hotel. We look forward to welcoming you back on your next trip. Kind regards,
5 Nov. 2018 by Guest Relations Manager
Good afternoon, Many thanks for your review of the Phoenix Hotel London. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Phoenix Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services. This Victorian London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
Phoenix Hotel has a restaurant on site.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.