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3.7 out of 5

"The personal service offered by the manager and good location of the property. " More

By a verified traveller on Sat 15 Jun 2019

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Hotel Description

Phoenix Hotel places you steps from Queensway and within a 10-minute stroll of Kensington Gardens. Highlights at this Victorian hotel include free in-room WiFi.

All 125 rooms feature TVs, coffee/tea makers, and safes. Hair dryers, phones, and desks are also available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities.

Within a 15-minute walk of this 3-star London City Centre hotel, attractions include Kensington Palace and Portobello Road Market.

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$89* Per night/room 1 Nov. - 2 Nov.

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Quadruple Room, 1 Bedroom

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Small Double

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Standard Single Room (1 Single Bed)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Phoenix Hotel ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Phoenix Hotel

Everyone (2) Couples (1)
4 out of 5
The personal service offered by the manager and good location of the property.

Posted by on 15 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Guest Relations Manager

Thank you for your feedback it very much appreciated. We are delighted you enjoyed your stay and the location of the Hotel. We look forward to welcoming you back on your next trip. Kind regards,

4 out of 5
The Phoenix is in an excellent location conv ninety for restaurants and tube stations. The room was very tiny and the shower/bath need updating It would be helpful to have bedside tables we had to use our suitcases

Posted by , from Australia on 4 Nov. 2018

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Comment from Hotel Management

5 Nov. 2018 by Guest Relations Manager

Good afternoon, Many thanks for your review of the Phoenix Hotel London. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

3 out of 5

Decent, if nondescript

Pros: Location... close to Queensway, multiple tube lines, and Kensington Palace Gardens Internet access speed
Cons: Heating (it could have been warmer)
To damn it with faint praise... whilst the Phoenix is not the type of hotel too many will fall in love with or rave about; it's in decent nick; everything works; it's very clean; the breakfast is ok; Internet access is good; the location is convenient; it's (comparatively) reasonably priced... and so on. It's just a little, well, bland.

Posted by , from Sydney, Australia on 3 Jan. 2018

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Comment from Hotel Management

22 Jan. 2018 by Phoenix

Dear Mark, Thank you for choosing Phoenix Hotel. We would like to thank you for your review, it is always good to receive positive feed back from our guests . I hope we will have the pleasure in welcoming you back on your next trip. kind regards,

Property Features

As a guest of Phoenix Hotel, you'll find tour/ticket assistance, coffee/tea in a common area, and concierge services. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Phoenix Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Bar or lounge
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Heathrow Airport (LHR) (24.6 km / 15.3 mi)
  • Train station: London Paddington Station (1.5 km / 0.9 mi)
  • Metro station: Bayswater Underground Station (0.3 km / 0.2 mi)

Room Amenities

Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitisation practices of any association

Hotel Names

  • Phoenix Hotel Hotel
  • Best Western Phoenix Hotel London
  • Best Western Phoenix London
  • Hotel Best Western Phoenix
  • Phoenix Hotel Best Western
  • Phoenix Hotel London
  • Phoenix London
  • Phoenix Hotel London England
  • Phoenix Hotel London, England
  • Phoenix Hotel London
  • Phoenix Hotel Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.