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Melia White House Hotel

4.0 star property
Hotel with a restaurant, near Regent Street

Photo gallery for Melia White House Hotel

Front of property
Gym
Bar (on property)
Daily buffet breakfast (GBP 20 per person)
Garden

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
The current price is AU$384
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
Albany Street, Regent's Park, London, England, NW1 3UP
  • Place, The British Museum
    ‪18 min walk‬
  • Place, Hyde Park
    ‪5 min drive‬
  • Place, Buckingham Palace
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪36 min drive‬

Room options

View all photos for The Level Two Bedrooms Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level Two Bedrooms Suite

  • Sleeps 4

View all photos for The Level Deluxe Twin Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level Deluxe Twin Room

  • Sleeps 2

View all photos for The Level, Family Room with Executive Lounge Access

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level, Family Room with Executive Lounge Access

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

8.0 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room King Bed

City view

Premium Room King Bed

7.2 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for The Level Suite Two Bedrooms with Executive Lounge Access

Flat-screen TV

The Level Suite Two Bedrooms with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for The Marylebone Suite with Executive Lounge Access

Flat-screen TV

The Marylebone Suite with Executive Lounge Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Regent´s Suite with Executive Lounge Access

Flat-screen TV

The Regent´s Suite with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room (Connecting)

City view

Premium Room (Connecting)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room Connected

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room Connected

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 40 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for The Level, Junior Suite with Executive Lounge Access (2+2)

City view

The Level, Junior Suite with Executive Lounge Access (2+2)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
  • 36 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Regent´s Suite with Executive Lounge Access (2+2)

Flat-screen TV

The Regent´s Suite with Executive Lounge Access (2+2)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 52 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Level Suite Two Bedrooms with Executive Lounge Access (4+2)

Flat-screen TV

The Level Suite Two Bedrooms with Executive Lounge Access (4+2)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for The Level, Family Room with Executive Lounge Access (2+1)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level, Family Room with Executive Lounge Access (2+1)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Marylebone Suite with Executive Lounge Access (2+2)

Flat-screen TV

The Marylebone Suite with Executive Lounge Access (2+2)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room (Connecting (3+1))

City view

Premium Room (Connecting (3+1))

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Premium King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium King Room

  • Sleeps 2

View all photos for Premium Twin Room

Bathroom

Premium Twin Room

  • Sleeps 2

View all photos for Deluxe Double Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.0 out of 10
Very good
(24 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Marylebone Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Marylebone Suite

  • Sleeps 2

View all photos for Regent Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Regent Suite

  • Sleeps 3

View all photos for The Level, Premium Room with Executive Lounge Access

View from room

The Level, Premium Room with Executive Lounge Access

8.6 out of 10
Excellent
(7 reviews)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Premium Room with Executive Lounge Access (2+1)

View from room

The Level, Premium Room with Executive Lounge Access (2+1)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Level, Premium Room with Executive Lounge Access (3AD)

View from room

The Level, Premium Room with Executive Lounge Access (3AD)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Level Premium Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level Premium Room

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Twin Room

  • Sleeps 2

View all photos for The Level Family Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level Family Room

  • Sleeps 2

View all photos for The Level, Junior Suite with Executive Lounge Access

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level, Junior Suite with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Connecting Rooms

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Connecting Rooms

  • Sleeps 4

The Marylebone Suite With Executive Lounge Access

  • Sleeps 3

The Regent´s Suite With Executive Lounge Access

  • Sleeps 2

The Level Suite Two Bedrooms With Executive Lounge Access

  • Sleeps 5

Deluxe Room Connected

  • Sleeps 4

The Regent´s Suite With Executive Lounge Access (2+2)

  • Sleeps 2

The Marylebone Suite With Executive Lounge Access (2+2)

  • Sleeps 2

View all photos for The Level Junior Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level Junior Suite

  • Sleeps 3

View all photos for The Level Presidential Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

The Level Presidential Suite

  • Sleeps 2

View all photos for Classic Connecting Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Connecting Room

  • Sleeps 4

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About the area

London

Melia White House Hotel places you in the centre of London, within a 30-minute stroll of Regent Street and The British Museum. Highlights at this hotel include a restaurant and in-room free WiFi. .The family restaurant, Arardo Restaurant, is open for breakfast and dinner. 35 Bar & Lounge is the hotel's own bar. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Added amenities include free Wi-Fi in public areas, a gym and a snack bar/deli. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of car rentals on site. .With a stay at this 4-property class London City Centre hotel, you'll be 2.4 km (1.5 mi) from Hyde Park and 3 km (1.9 mi) from Buckingham Palace.

What's nearby

  • The British Museum - 18 min walk - 1.6 km
  • Hyde Park - 5 min drive - 2.3 km
  • Buckingham Palace - 7 min drive - 3.3 km
  • Big Ben - 7 min drive - 3.4 km
  • London Eye - 7 min drive - 3.8 km

Getting around

  • Great Portland Street Underground Station - 2 min walk
  • London Euston Station - 12 min walk
  • London (LCY-London City) - 47 min drive

Restaurants

  • ‪Black Sheep Coffee - ‬2 min walk
  • ‪35 Bar And Lounge - ‬1 min walk
  • ‪The Level - ‬1 min walk
  • ‪The Greene Man - ‬2 min walk
  • ‪Pret a Manger - ‬2 min walk

About this property

Melia White House Hotel

Hotel with a restaurant, near Regent Street
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, meeting rooms, and limo/town car service.

Public spaces have free WiFi. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Melia White House Hotel. A complete renovation of Melia White House Hotel was completed in January 2022.

This 4-star London hotel is smoke free.

  • 581 guestrooms or units
  • Conference rooms
  • Built in 1936
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Melia White House Hotel offers 581 accommodations with minibars and espresso makers. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (GBP 35 per night)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 35 Bar & Lounge
  • Arardo Restaurant

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Children's games
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Built in 1936
  • Renovated entire property - January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 for adults and from GBP 20 for children
  • Nearby parking fee: GBP 35 per night (2625 ft away)
  • Pet fee: GBP 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hotel Melia White
Melia House
Melia White
Melia White Hotel
Melia White House
Melia White House Hotel
Melia White House Hotel London
Melia White House London
White Melia Hotel
White Melia House
Melia White House London, England
Sol Melia London
Melia White House Hotel Hotel
Melia White House Hotel London
Melia White House Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Melia White House Hotel?

Melia White House Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia White House Hotel?

As of 20 Oct 2025, prices found for a 1-night stay for 2 adults at Melia White House Hotel on 26 Oct 2025 start from AU$384.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Melia White House Hotel serve breakfast?

You bet, travelers highly rate the buffet breakfast here! Offered on weekdays from 7:00 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Melia White House Hotel?

No, Melia White House Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Melia White House Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Melia White House Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Melia White House Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 459 out of 1014 reviews
Rating 8 - Good. 305 out of 1014 reviews
Rating 6 - Okay. 141 out of 1014 reviews
Rating 4 - Poor. 61 out of 1014 reviews
Rating 2 - Terrible. 48 out of 1014 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Amyann

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is centrally located and has a modern appearance, as well as amenities. I found that the staff at check-in were not as hospitable, even to accommodate an early check-in or recognize a room upgrade due to Expedia status. There were several trips made to the manager to confirm my requests. I was made to wait for my room where I saw other guests granted early check-in. The rooms lack proper acoustic treatments and so I could hear conversations in the adjacent rooms clearly. The rooms however were very lovely and clean.
Stayed 1 night in Jul 2025

4/10 Poor

Dennis

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air con flooded the room, repaired, so noisy I couldn’t sleep, had to turn it off when room was very hot.
Stayed 1 night in Jul 2025

10/10 Excellent

Aaron

Stayed 1 night in Jul 2025

2/10 Terrible

Ella

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 1 night in Jul 2025

10/10 Excellent

Monika

Stayed 4 nights in Jun 2025

10/10 Excellent

ElyCilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Temi

Disliked: Cleanliness, amenities
Dusty room, sink and pipes broken. Undressed bed.
Stayed 2 nights in Jul 2025

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, modern
Stayed 1 night in Jul 2025

4/10 Poor

Nisha

Travelled with family
Disliked: Cleanliness, staff & service
Really modern hotel with good amenities. Slow check in and staff seem really slow and not very well informed. Busy hotel where no one seems to have time to actually do what needs to be done. No one answers on housekeeping or reception. Amazing gym. Like the modern lifts/room. Just poor customer service but really like the hotel facilities and room.
Stayed 1 night in Jul 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very good
Stayed 3 nights in Jun 2025

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Experience in Travel in 20 years

On July 5 I came to the desk to check in at 6:30pm after a long day of travel, hours after the stated check in time.  I was told the room wasn't ready with no ETA and no prior communication on the delay.  Not only that, but the employee helping me seemed distracted and like I was not a priority despite not having a room available for me as I'd booked.  The employee proceeded to give me four free drinks at the hotel bar as consolation while I waited for my room.  When I went to apply one of the drinks, the bartender told me they couldn't apply one and I had to use all four at once which is unrealistic given I was alone.  When I shared this with the front desk person they barely acknowledged it displaying total lack of empathy.  I then checked out of that room the next day, left my bags and went out for the day with a second reservation to a city view/levels room for July 6-8. When I checked in the room yet again it wasn't ready at 7pm despite check in being 3-4pm.  The room stated it would have a city view and had zero view.  The person who checked me in told me nothing about the levels lounge and appeals, one of the primary reasons I paid significantly more vs. the standard room.  The door didn't close without force while leaving and returning and the room had one towel but three pairs of slippers.  In the middle of the night the ceiling started leaking which made for a terrible night of sleep and a soaked floor. 
Stayed 1 night in Jul 2025

6/10 Okay

Daisy, London

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom had no ventilation which is a health hazard as the heat and moisture can create moulding. The bedroom smelled damp likely due to the lack of ventilation in the bathroom. so we needed to leave the windows open. The door hinge also was broken. The door wouldn't close all the way, it needed to be manually pulled shut. The gym was lovely! I loved it and wish there were more to it. The lobby is very nice and smells nice. The corridors to the rooms need to be repainted and the carpets changed.
Stayed 1 night in Jun 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

8/10 Good

KAYOKO

Stayed 3 nights in Jun 2025

10/10 Excellent

Craig

Stayed 1 night in May 2025

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Really nice hotel and a comfortable bed. Room was a good size and had everything i needed. Only drawback is the noise from the adjoining rooms. I could hear the guy in the next room on the phone at 11:30. I would stay here again though.
Stayed 1 night in Jun 2025

10/10 Excellent

Barry

Stayed 1 night in Jun 2025

8/10 Good

Liisa

Stayed 1 night in Jun 2025

10/10 Excellent

Melinda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A great and comfortable place to stay with a central location that made getting around easy. The breakfast was absolutely delicious—fresh, varied, and a perfect start to the day!
Stayed 4 nights in Jun 2025

8/10 Good

Mallori

Liked: Cleanliness, property conditions & facilities
The lobby of the hotel is beautiful. Not sure if the “Bar” just opened but the staff did not know how to make drinks (dirty martini) the service was also pretty slow. The walls in the hotel are extremely thin. You can hear everything in the hallways and your neighbors. No wash clothes will be given so bring your own.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
very good but the pillows where no good for me
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel for couples or families

Wow wow wow, what an amazing hotel, the staff are just something else, so warm, welcoming and friendly. the hotel was spotless, room had everything you would need and if u needed and iron then you just ask the team who would bring it to your room
Stayed 2 nights in May 2025

10/10 Excellent

Erlina

Stayed 3 nights in May 2025