6/10 Okay
martina
3 Apr 2025
Liked: Cleanliness, staff & service
Disappointing for a Hilton
The hotel location is good not too far from a tube station and bus stops and there was a fridge in the room which you don’t normally get in uk hotels so that was a plus, but the room itself was a little dated and shabby and there were 2 stains on the carpet that looked as if someone had vomited on it which was a little unpleasant, also before my stay I had emailed the hotel to ask to be put in a room near the elevators with no steps in between as I have arthritis, so what did they do put me in the furthest room from the lift with a flight of stairs in between 292 steps just to get to the elevator. Also the room was always cold I tried to change the heat setting on the aircon to warm but it didn’t help and my hot drinks tray was not restocked on 2 off the 4 nights I stayed, so overall very disappointed with Hilton you expect the best with their reputation but I guess times change don’t they
martina
Stayed 4 nights in Mar 2025
