For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A luxury stay in the heart of London awaits you at Great Cumberland Place. Within steps you'll find popular attractions like Oxford Street and Marble Arch. Highlights at this hotel include free in-room WiFi.
All 119 rooms feature TVs with digital channels, and you can enjoy coffee/tea makers, safes, and hair dryers. You'll find nice touches like slippers and free toiletries to enhance your stay. Phones, irons/ironing boards, and desks are also available.
This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk, and a computer station. Other amenities include laundry facilities, express check-in, and express check-out. There's also self parking, along with the convenience of an airport shuttle.
Attractions within a short walk walk of this 4.5-star London City Centre hotel include Hyde Park and Park Lane.
Standard Single Room
Bed Count1 Twin BedMaximum Occupancy
1 Max
Standard Twin Room
Bed Count2 Twin BedsMaximum Occupancy
2 Max
Apartment, 1 Bedroom
Bed Count1 King BedMaximum Occupancy
4 Max
Standard Double Room
Bed Count1 Full BedMaximum Occupancy
2 Max
Deluxe Room, 1 King Bed
Bed Count1 King BedMaximum Occupancy
2 Max
Great Cumberland Place ratings based on 4 Verified Reviews
Review Summary
2.8
out of 5
3.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort2.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for Great Cumberland Place
Everyone (4)
4 out of 5
Posted by a verified traveller on 19 Jun. 2019
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Comment from Hotel Management
27 Jul. 2019
by GR Team
Dear Guest,
Thank you very much for the great review, we really appreciate it.
We hope to have you staying with us again in the near future.
Kind regards,
Guest Relations Team
3 out of 5
Posted by a verified traveller on 20 Apr. 2019
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Comment from Hotel Management
23 May 2019
by GR Team
Dear Guest,
On behalf of our team, please accept my sincere apology that we fell short while in our care and for any inconvenience you experienced. Your feedback is very important and allows us to review and fine-tune what the hotel has to offer to better attend to you and other guests in the future. I have personally shared your comments with the responsible departments and we are working to create a better experience for you. We would like to regain your trust and hope you will consider our property in the future.
Kind regards,
Guest Relations Team
2 out of 5
Disappointing
Pros:Location was good
Cons:Rooms were a little run down. Strange smell in lobby and throughout the 1st floor
Called staff to report air conditioning wasn’t working 4 times in 3 days. Said it would be addressed.everytime but never was. Made the stay unpleasant, spoilt the trip
Posted by a verified traveller on 2 Aug. 2018
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Comment from Hotel Management
3 Aug. 2018
by Meski
Dear Guest,
Thank you for your feedback following your recent stay and for your constructive and positive feedback. We sincerely apologise if you were disappointed with your bedroom you will be pleased to know that we have started an extended refurbishment programme. This will make a big difference in the near future. However, your feedback has been shared with the Housekeeping and Maintenance teams for immediate follow up on the points that is mentioned on our feedback.
We hope that we will have the opportunity to welcoming you back and restore your faith.
Kind regards,
The Cumberland Team
2 out of 5
** hotel @ **** price
I dont often give bad reviews but here goes, I booked an executive king room, We arrived about 1 1/2 early went to check in, were checked in but told to go away, maybe to bar and come back around 3pm, now we have stayed in many club rooms and the usual is to be directed to club lounge for check in and relax with a drink of some sort until room is ready. Room comfortable but not many amenities ie robes, slippers mini bar, did have a fridge which i had to cover over every night as it had a glass front and lit the room up at night like piccadilly circus.
Club lounge for evening tapas and drinks, what a joke, celery, carrot and cucumber sticks, stale biscuits and pita pieces, sweaty cheese and a few dips, wine and an unknown beer, needless to say there was only a handfull of people there both nights, we were there for 3 nights but didn't bother going in ourselves on the last night. As for the breakfasts well, if you like cold "hot breakfasts" this is the place for you, there wasnt much else really worth talking about.
All in all we didn't really enjoy our stay at The Cumberland, my advice to management if they read this, is send your people out to a real 4 star hotel with real club amenities and get them to transfer their learnings to this hotel.
Posted by PAUL, from Australia on 13 Jul. 2017
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Comment from Hotel Management
10 Aug. 2017
by Meski
Dear Paul,
Thank you for your feedback.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your stay.
One of our most important tasks is to learn directly from our guests about their experience. Our goal is to provide the highest quality of friendly and courteous service and ensure a consistent standard of excellence throughout our facility. We are truly sorry you did not feel this was provided to you during your stay. We would like to assure you, that your feedback has been further shared with relevant heads of department for their internal follow up and we will most certainly endeavour to prevent a similar experience from reoccurring, should we have the opportunity.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to London.
Best regards,
Guest Relations Team
Great Cumberland Place offers its guests tour/ticket assistance, multilingual staff, and laundry facilities. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. The luxury Great Cumberland Place also features dry cleaning/laundry services, express check-in, and express check-out. For a fee, parking is available. This 4.5-star London hotel is smoke free.
Airport: Heathrow Airport (LHR) (26.7 km / 16.6 mi)
Train station: London Paddington Station (1.9 km / 1.2 mi)
Metro station: Marble Arch Underground Station (0.1 km / 0.1 mi)
Property shuttles: Airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Great Cumberland Place offers 119 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Television
Digital channels
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Laptop safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 2:00 AM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Front desk staff will greet guests on arrival.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for GBP 50 per night.
Cribs (infant beds) are available for GBP 50 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Security system
Staff do not wear personal protective equipment
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
Debit cards
gap period enforced between guest stays 72 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: GBP 115 per vehicle (one-way, maximum occupancy 4)
Self parking fee: GBP 50 per day
Nearby parking fee: GBP 45 per day
Early check-in fee: GBP 50 (subject to availability)
Late check-out fee: GBP 100 (subject to availability)
Crib (infant bed) fee: GBP 50 per night
Rollaway bed fee: GBP 50 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cumberland Guoman
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You should know
Great Cumberland Place offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
