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You can enjoy TVs with digital channels, and all 119 rooms feature coffee/tea makers, safes and hairdryers. Phones, irons/ironing boards and desks are also available.
This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a computer station. Additionally, you'll find laundry facilities, dry cleaning/laundry services and tour/ticket assistance. There's also self parking, along with the convenience of an airport shuttle.
Attractions within a short walk walk of this 4.5-star London City Centre hotel include Park Lane and Hyde Park.
27 Jul. 2019 by GR Team
Dear Guest, Thank you very much for the great review, we really appreciate it. We hope to have you staying with us again in the near future. Kind regards, Guest Relations Team
23 May 2019 by GR Team
Dear Guest, On behalf of our team, please accept my sincere apology that we fell short while in our care and for any inconvenience you experienced. Your feedback is very important and allows us to review and fine-tune what the hotel has to offer to better attend to you and other guests in the future. I have personally shared your comments with the responsible departments and we are working to create a better experience for you. We would like to regain your trust and hope you will consider our property in the future. Kind regards, Guest Relations Team
3 Aug. 2018 by Meski
Dear Guest, Thank you for your feedback following your recent stay and for your constructive and positive feedback. We sincerely apologise if you were disappointed with your bedroom you will be pleased to know that we have started an extended refurbishment programme. This will make a big difference in the near future. However, your feedback has been shared with the Housekeeping and Maintenance teams for immediate follow up on the points that is mentioned on our feedback. We hope that we will have the opportunity to welcoming you back and restore your faith. Kind regards, The Cumberland Team
10 Aug. 2017 by Meski
Dear Paul, Thank you for your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your stay. One of our most important tasks is to learn directly from our guests about their experience. Our goal is to provide the highest quality of friendly and courteous service and ensure a consistent standard of excellence throughout our facility. We are truly sorry you did not feel this was provided to you during your stay. We would like to assure you, that your feedback has been further shared with relevant heads of department for their internal follow up and we will most certainly endeavour to prevent a similar experience from reoccurring, should we have the opportunity. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to London. Best regards, Guest Relations Team
11 Sep. 2019 by GR Team
Dear Caro, Thank you for completing an online review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and your feedback will definitely help us to improve. Kind regards, Guest Relations Team
11 Sep. 2019 by GR Team
Dear Guest, Thank you for completing an online review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and your feedback will definitely help us to improve. Kind regards, Guest Relations Team
Great Cumberland Place offers its guests tour or ticket assistance, multilingual staff, and laundry facilities. A computer station is on site and WiFi is free in public spaces. A round-trip airport shuttle (available on request) is available for a fee. The luxury Great Cumberland Place also features dry cleaning/laundry services, a porter/bellboy, and a television in common area. Parking is available for a fee. This 4.5-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Offsite parking reservations required
Great Cumberland Place offers 119 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Special check-in instructions:
Airport shuttle service is available on request from 6 AM to 2 AM. Fees may apply. Contact the property in advance to make arrangements.
Due to property renovations, the guestrooms and property amenities at this property are not accessible to wheelchairs from March 11-April 30, 2019.
Airport shuttle service is offered on request from 6 AM to 2 AM. Fees may apply. Please make arrangements in advance by contacting the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.