For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A luxury stay in the heart of London awaits you at Great Cumberland Place. Within steps you'll find popular attractions like Oxford Street and Marble Arch. Highlights at this hotel include free in-room WiFi.
You can enjoy TVs with digital channels, and all 119 rooms feature coffee/tea makers, safes and hairdryers. Phones, irons/ironing boards and desks are also available.
This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a computer station. Additionally, you'll find laundry facilities, dry cleaning/laundry services and tour/ticket assistance. There's also self parking, along with the convenience of an airport shuttle.
Attractions within a short walk walk of this 4.5-star London City Centre hotel include Park Lane and Hyde Park.
Great Cumberland Place ratings based on 21 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Great Cumberland Place
Everyone (18)Couples (2)Family (1)
4 out of 5
Posted by a verified traveller on 19 Jun. 2019
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Comment from Hotel Management
27 Jul. 2019
by GR Team
Dear Guest,
Thank you very much for the great review, we really appreciate it.
We hope to have you staying with us again in the near future.
Kind regards,
Guest Relations Team
3 out of 5
Posted by a verified traveller on 20 Apr. 2019
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Comment from Hotel Management
23 May 2019
by GR Team
Dear Guest,
On behalf of our team, please accept my sincere apology that we fell short while in our care and for any inconvenience you experienced. Your feedback is very important and allows us to review and fine-tune what the hotel has to offer to better attend to you and other guests in the future. I have personally shared your comments with the responsible departments and we are working to create a better experience for you. We would like to regain your trust and hope you will consider our property in the future.
Kind regards,
Guest Relations Team
2 out of 5
Disappointing
Pros:Location was good
Cons:Rooms were a little run down. Strange smell in lobby and throughout the 1st floor
Called staff to report air conditioning wasn’t working 4 times in 3 days. Said it would be addressed.everytime but never was. Made the stay unpleasant, spoilt the trip
Posted by a verified traveller on 2 Aug. 2018
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Comment from Hotel Management
3 Aug. 2018
by Meski
Dear Guest,
Thank you for your feedback following your recent stay and for your constructive and positive feedback. We sincerely apologise if you were disappointed with your bedroom you will be pleased to know that we have started an extended refurbishment programme. This will make a big difference in the near future. However, your feedback has been shared with the Housekeeping and Maintenance teams for immediate follow up on the points that is mentioned on our feedback.
We hope that we will have the opportunity to welcoming you back and restore your faith.
Kind regards,
The Cumberland Team
2 out of 5
** hotel @ **** price
I dont often give bad reviews but here goes, I booked an executive king room, We arrived about 1 1/2 early went to check in, were checked in but told to go away, maybe to bar and come back around 3pm, now we have stayed in many club rooms and the usual is to be directed to club lounge for check in and relax with a drink of some sort until room is ready. Room comfortable but not many amenities ie robes, slippers mini bar, did have a fridge which i had to cover over every night as it had a glass front and lit the room up at night like piccadilly circus.
Club lounge for evening tapas and drinks, what a joke, celery, carrot and cucumber sticks, stale biscuits and pita pieces, sweaty cheese and a few dips, wine and an unknown beer, needless to say there was only a handfull of people there both nights, we were there for 3 nights but didn't bother going in ourselves on the last night. As for the breakfasts well, if you like cold "hot breakfasts" this is the place for you, there wasnt much else really worth talking about.
All in all we didn't really enjoy our stay at The Cumberland, my advice to management if they read this, is send your people out to a real 4 star hotel with real club amenities and get them to transfer their learnings to this hotel.
Posted by PAUL, from Australia on 13 Jul. 2017
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Comment from Hotel Management
10 Aug. 2017
by Meski
Dear Paul,
Thank you for your feedback.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your stay.
One of our most important tasks is to learn directly from our guests about their experience. Our goal is to provide the highest quality of friendly and courteous service and ensure a consistent standard of excellence throughout our facility. We are truly sorry you did not feel this was provided to you during your stay. We would like to assure you, that your feedback has been further shared with relevant heads of department for their internal follow up and we will most certainly endeavour to prevent a similar experience from reoccurring, should we have the opportunity.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to London.
Best regards,
Guest Relations Team
4 out of 5
Great location
Loved the bed. It was so soft and comfortable. Room was a good size. Lobby and door staff very helpful.
Posted by Caro, from london on 13 Feb. 2017
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Comment from Hotel Management
11 Sep. 2019
by GR Team
Dear Caro,
Thank you for completing an online review, we really do appreciate our guests taking the time to share their experiences with us.
Our team constantly strives to provide excellent customer service and your feedback will definitely help us to improve.
Kind regards,
Guest Relations Team
4 out of 5
Best location. Could see marble arch from our window
Posted by a verified traveller on 29 Jun. 2016
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Comment from Hotel Management
11 Sep. 2019
by GR Team
Dear Guest,
Thank you for completing an online review, we really do appreciate our guests taking the time to share their experiences with us.
Our team constantly strives to provide excellent customer service and your feedback will definitely help us to improve.
Kind regards,
Guest Relations Team
3 out of 5
Pros:Proximity to Marble Arch tube, shops, parks and restaurants
Cons:Refused to refund an earlier single booking when i then wanted include my wife, had to make a separate booking, were no help at desk
Location:Close to everything
Facilities: Nothing special; Value: Refused refund to change; Service: Courteous; Cleanliness: Tidy;
Exorbitant charges for late checkouts. Great eating at ST Christophers Place
Posted by Paul, from New Zealand - Auckland on 24 Sep. 2014
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5 out of 5
Pros:Location
Cons:Smell in foyer
Location:Perfect
Facilities: Nice ; Value: Affordable; Service: Professional; Cleanliness: Pleasant;
Like the idea of single rooms on offer
Posted by Candace, from Australia - VIC - Regional VIC on 11 Jul. 2014
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5 out of 5
Pros:Room services was great
Cons:Room was not booked right through wot if
Hotel was central to all my needs
Posted by Damien, from Australia - WA - Perth on 6 May 2014
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4 out of 5
Pros:Free WiFi and proximity to conference
Cons:Central London is horrendously expensive, even for a relatively small room, but as I mostly slept and and e-mailed, that was OK
Location:Tranquil
Facilities: State of the art, excellent free WiFi; Value: Exorbitant, all London is expensive; Service: Sufficient, teamaking limited;
It was clean and the facilities were quite good and there was always someone on hand to answer queries
Posted by John, from Australia - ACT - Canberra on 2 Jul. 2013
Great Cumberland Place offers its guests tour or ticket assistance, multilingual staff, and laundry facilities. A computer station is on site and WiFi is free in public spaces. A round-trip airport shuttle (available on request) is available for a fee. The luxury Great Cumberland Place also features dry cleaning/laundry services, a porter/bellboy, and a television in common area. Parking is available for a fee. This 4.5-star London hotel is smoke free.
Train station: London Marylebone Station (1.4 km / 0.9 mi)
Metro station: Marble Arch Underground Station (0.1 km / 0.1 mi)
Property shuttles: Airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Great Cumberland Place offers 119 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Television
Digital channels
Coffee maker
Shower
Housekeeping (daily)
Hairdryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 18
Special check-in instructions:
Airport shuttle service is available on request from 6 AM to 2 AM. Fees may apply. Contact the property in advance to make arrangements.
Due to property renovations, the guestrooms and property amenities at this property are not accessible to wheelchairs from March 11-April 30, 2019.
Airport shuttle service is offered on request from 6 AM to 2 AM. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for GBP 50.0 per day.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self-parking fee: GBP 50 per day
Nearby parking fee: GBP 45 per day
Early check-in fee: GBP 250 (subject to availability)
Late check-out fee: GBP 100 (subject to availability)
Rollaway bed fee: GBP 50.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cumberland Guoman
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You should know
Great Cumberland Place offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
