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3.9 out of 5

"Relaxing and peaceful. Close to a shopping centre " More

By a verified traveller on Sun 28 Feb 2021

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Isle of Palms Resort. Within a 20-minute stroll, you'll find The Pines Elanora and Balter Brewing Company. Highlights at this hotel include 2 outdoor swimming pools, 2 spa tubs, and in-room kitchens.

All 26 rooms feature TVs with DVD players, and you can enjoy washers/dryers, free WiFi, and balconies. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Living rooms, dining areas, and coffee/tea makers are also available.

Enjoy access to 2 outdoor tennis courts along with a kids' swimming pool. Business travelers can take advantage of a conference center and a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 4-star Elanora hotel, you'll be 1.6 km (1 mi) from Palm Beach Pirate Treasure Island Playground and 2.6 km (1.6 mi) from Currumbin Wildlife Sanctuary.

4 Bedroom Waterfront Townhouse

Bed Count 2 Queen Beds Maximum Occupancy 9 Max

3 Bedroom Deluxe Waterfront

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

4 Bedroom Waterfront Townhouse

Bed Count 2 Queen Beds Maximum Occupancy 9 Max

4 Bedroom Waterfront Villa

Bed Count 2 Queen Beds Maximum Occupancy 9 Max

3 Bedroom Garden Townhouse

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

3 Bedroom Waterfront Townhouse

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Isle of Palms Resort ratings based on 85 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Isle of Palms Resort

Everyone (32) Couples (4) Family (49)
5 out of 5

Posted by on 30 Mar. 2021

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5 out of 5
Relaxing and peaceful. Close to a shopping centre

Posted by on 28 Feb. 2021

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2 out of 5
Facilities were good the problem was the unit. not only extremely basic but one can see it's very old and no one is making sure it looks good the drawers in the kitchen were loose the pipes were terrible making a huge noise when turning the water on the dinning table is made of glass, no convenient at all with kids no wifi in the unit, only in the reception no batteries in the remote control foe the price paid, this is extremely expensive

Posted by on 14 Dec. 2020

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4 out of 5
The kids enjoyed fishing and swimming in the pool. The unit needs to have renovations.

Posted by on 19 Dec. 2019

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2 out of 5
not enough detergents in property for dishes for a 7 day stay..only enough for one hand wash of dishes & one use of the dishwasher. Outdoor table dirty had not been cleaned in a long time. Accumulation of dust in the corners of toilet suite black gunk around bathroom basin sink & overflow. Hand basin in bathroom water wasn't draining very well was rectified. Tiled floors in living area hadn't been cleaned very well. We stay in apartments 2 to 3 times yearly this one was disappointing. We don't see that it is up to us to be chasing up on jobs that are below standard will not return or recommend this property

Posted by on 6 Sep. 2019

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5 out of 5
As always, the unit was lovely, albeit in need of a little freshen up. Staff, check in and facilities were fantastic as always.

Posted by on 3 Aug. 2019

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Comment from Hotel Management

4 Aug. 2019 by Kathy

Thank you for your review and comments. We look forward to seeing you again next time

3 out of 5

Posted by on 30 May 2019

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Comment from Hotel Management

20 Jun. 2019 by Management

Thank you for your feed-back, we really appreciate your review.

4 out of 5
Resort facilities were great. Room itself, a little run down, exhaust fan full of dust and behind the beds (needed to plug in the beside lamps) also extremely dusty. Would go back again.

Posted by on 21 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by mark

Hi Thanks for the feedback. We will pass on your comments to our staff for action. Come back again soon.

4 out of 5
Apartment had all we needed. Close proximity to water was great for fishing with kids.

Posted by on 6 Jan. 2019

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Comment from Hotel Management

10 Jan. 2019 by Mark

Hi thanks for your review. Come back again soon. Mark - Manager

4 out of 5
Pleasant Hotel unit located on an Island. The room faced the canal and had water views. The kitchen and living area was on the ground floor, with the three bedrooms located on the first floor. Bathroom, shower and Toilet on the first floor and a second toilet and shower room on the ground floor. The unit had three bedrooms, one double and two with two single beds. The Kitchen was modern, well equipped with just about any thing needed to cook and serve food. The bathroom and upper deck area's were showing their age. Whilst generally nice, some furniture such as the couch was also showing wear and tear. The hire Car would not fit in garage completely so had to leave garage door open. Close to the Pines shopping Centre, walking distance so convenient for shopping . Good for family's with up to 4 children Reception Lady very pleasant and efficient.

Posted by , from Melbourne on 12 Aug. 2018

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Comment from Hotel Management

17 Aug. 2018 by IOP Management

Dear Neil, Thank you for taking the time to review you stay. Glad to hear you enjoyed your stay with us.Your concerns will be passed onto the relevant departments.

Property Features

Isle of Palms Resort offers its guests 2 outdoor swimming pools and 2 spa tubs along with outdoor tennis courts and a children's pool. Public spaces have free WiFi. There's an onsite business center. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at the family-friendly Isle of Palms Resort. Self parking is free. This 4-star Gold Coast hotel is smoke free.

  • 26 guestrooms or units
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 2
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (7.8 km / 4.8 mi)
  • Parking: Free self parking

Room Amenities

Isle of Palms Resort offers 26 accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate living rooms. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. This Gold Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Television
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Hair dryer available
  • Safe
  • Telephone
  • Iron and ironing board
  • Ceiling fan

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9 AM - 4:30 PM
  • Saturday - Sunday: 9 AM - 2 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 2 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 9 AM - 4:30 PM
  • Saturday - Sunday: 9 AM - 2 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 2 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 40.0 per week.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200 per stay
  • A damage deposit of AUD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 40.0 per week
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Isle Palms Elanora
  • Isle Palms Resort
  • Isle Palms Resort Elanora
  • Isle of Palms Resort Hotel
  • Isle of Palms Resort Elanora
  • Isle of Palms Resort Hotel Elanora
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.