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4.4 out of 5

"The apartment was great, we enjoyed our stay, close to shopping and beach walks. The pool area was awesome. The staff were very nice and very helpful. ... " More

By a verified traveller on Sun 07 Nov 2021

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Bel Air on Broadbeach. You'll be 0.6 km (0.4 mi) from Pacific Fair Shopping Centre and 0.8 km (0.5 mi) from Nobby Beach. Highlights at this beach aparthotel include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

Each apartment is individually decorated and features an LCD TV with cable channels, along with a washer/dryer, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include a soaking tub and free toiletries. A dining area, WiFi, and a coffee/tea maker are also available. Housekeeping is available on request.

Enjoy the gym, spa tub, sauna, and kids' swimming pool. Added amenities include laundry facilities, a business center, and a terrace. Full breakfast is available daily. There's also the convenience of free self parking.

This 4-star Broadbeach aparthotel is 1 km (0.6 mi) from The Oasis and 2.3 km (1.4 mi) from Surfers Paradise Beach.

Superior Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$272* Per night/room 8 Dec. - 9 Dec.

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bed Sub Penthouse

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Luxury Penthouse, 3 Bedrooms, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 9 Max

Apartment, 1 Bedroom - Value

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Bel Air on Broadbeach ratings based on 533 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bel Air on Broadbeach

Everyone (231) Couples (158) Family (143) Other (1)
5 out of 5
The apartment was great, we enjoyed our stay, close to shopping and beach walks. The pool area was awesome. The staff were very nice and very helpful. We will stay here again.

Posted by on 7 Nov. 2021

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Comment from Hotel Management

8 Nov. 2021 by Reception at Bel Air on Broadbeach

Thank you for staying Chris! If you stay with us again, please let us know that you are a returning guest so we can give you a discount.

5 out of 5
Have stayed there previously great position accessible to shops restaurant shopping Casino RSL clubs great to just park the car and walk everywhere . Well kept quiet very relaxing at resort would highly recommend

Posted by on 24 Oct. 2021

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Comment from Hotel Management

25 Oct. 2021 by Reception at Bel Air on Broadbeach

Thank you Manuela. We hope you stay again :-)

4 out of 5
Plenty of wide parking. Issue with the Wifi but spent most of the time off site so not really an issue.

Posted by on 11 Oct. 2021

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Comment from Hotel Management

12 Oct. 2021 by Reception at Bel Air on Broadbeach

Thank you for staying Adrian. If you come back, please let us know that you are a return guest so we can give you a returns guest discount.

4 out of 5
The place was wonderful and the pool was amazing

Posted by on 11 Oct. 2021

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Comment from Hotel Management

11 Oct. 2021 by Pani at Bel Air on Broadbeach

Thank you for staying Nicholas. If you come back, please let us know you are a return guest so we can apply your return guest discount :-)

1 out of 5
Complete lack of empathy and understanding and communication.

Posted by on 2 Oct. 2021

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Comment from Hotel Management

3 Oct. 2021 by Pani at Bel Air on Broadbeach

Hi Anthony, I'm not sure why you're placing feedback as you cancelled your booking a few hours before you were meant to check in, so you didn't stay with us. I am sorry you were stopped at the border even though you had an exemption. This is out of our control. We were disappointed too as you booked through the long weekend, and your short cancellation notice meant that we were not able to re-sell the apartment to another guest. If you decide to book again, and you book directly with us, then we will be happy to offer a discount. We also have a very generous 24 hour cancellation policy which allows guests to cancel the day before with no penalties if they need to.

5 out of 5
We had an amazing stay in the north tower penthouse. It was spacious and sparkling clean. Great Location. Easy walk to the beach, pacific fair and restaurants. We will definitely be back!

Posted by on 1 Oct. 2021

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Comment from Hotel Management

2 Oct. 2021 by Pani at Bel Air on Broadbeach

It was a pleasure hosting you thank you Leigh. If you book again, please tell us you are a return guest so we can apply a return guest discount.

5 out of 5
The staff was fantastic, the room was excellent and the price was amazing for this time of year. so impressed with this stay and how welcome we felt.

Posted by on 22 Sep. 2021

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Comment from Hotel Management

22 Sep. 2021 by Bel Air

Thank you for holidaying with us, we appreciate you taking the time to review your stay.

5 out of 5
View from our balcony of ocean as well as to the south and the mountains was beautiful

Posted by on 19 Sep. 2021

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Comment from Hotel Management

19 Sep. 2021 by Pani at Bel Air on Broadbeach

Thank you for staying Kelli. I'm glad you had a variety of views. If you come back, feel free to let us know you are a return guest so we can apply your return guests discount.

4 out of 5
We stayed in a nice room top floor of central tower over looking pacfair. After hours check in was very seamless and well organised and the securitygard was very nice and welcoming. Everything was clean in our apartment accept for the shower. Has some weird putter filler thing stuck to the bathtub and it had hairs suck in it. There was also a sharp metal soap holder that we both barked our leg on. Internet was bad even after paying extra for it. Desk very friendly and helpful but didn’t call me back after Enquiries about the use of the pool during a lockdown. I think I would stay there again! Fantastic location beautiful rooms. I think I’d probably speak up about the bathroom sooner ans see if there was a cleaner one Available.

Posted by on 2 Aug. 2021

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Comment from Hotel Management

3 Aug. 2021 by Bel Air

Thank you for holidaying with us, we appreciate you taking the time to review your stay. Your review has been submitted as anonymous. Would you please advise me the apartment number that you stayed in so we may rectify the issues raised in your review.

4 out of 5
I liked the views of the ocean and the river. Very spacious and clean

Posted by on 12 Jun. 2021

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Comment from Hotel Management

13 Jun. 2021 by Bel Air

Thank you for holidaying with us, we appreciate you taking the time to review your stay.

Property Features

Bel Air on Broadbeach offers its guests a children's pool, an indoor pool, an outdoor pool, and a spa tub. Business amenities include a business center and a meeting room. Event space at this aparthotel measures 969 square feet (90 square meters) and includes conference space. A fitness center, a sauna, and a terrace are also featured at the family-friendly Bel Air on Broadbeach. The aparthotel can provide wedding services and tour/ticket assistance. Self parking is free. This 4-star Gold Coast aparthotel is smoke free.

  • 110 guestrooms or units
  • 18 levels
  • 3 buildings
  • 969 sq ft of conference space
  • 90 sq m of conference space
  • Built in 2001
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Number of living rooms
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking

Transport

  • Metro station: Broadbeach South Light Rail Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

Bel Air on Broadbeach offers 110 accommodations with washers/dryers and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. 40-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Deep soaking tub
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 6:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 6:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Bel Air on Broadbeach

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Service animals not allowed
  • Cash or credit card deposit required
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 2.50 and AUD 25 for adults, AUD 2.50 and AUD 25 for children (approximately)
  • Fee for in-room wireless Internet: AUD 7.50 per night (rates may vary)
  • Housekeeping fees vary based on length of stay
  • Crib (infant bed) fee: AUD 10.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bel Air Broadbeach
  • Bel Apartment Broadbeach Air
  • Bel Air On Broadbeach Gold Coast
  • Mantra Bel Air Broadbeach
  • Mantra Bel Air Hotel Apartments
  • Mantra Bel Air Hotel Broadbeach
  • Bel Air Broadbeach Apartment
  • Bel On Broadbeach Broadbeach
  • Bel Air on Broadbeach Aparthotel
  • Bel Air on Broadbeach Broadbeach
  • Bel Air on Broadbeach Aparthotel Broadbeach

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Bel Air on Broadbeach.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.