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Mercure Southampton Centre Dolphin Hotel

4-star property
34-35 High Street, Southampton, England 1800 796 370
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2.5 out of 5
See all 2 wotif Reviews

"the hotel was very well appointed and extremely well situated. close to all the things going on in Southampton and only a short taxi ride to the cruis ... " More

By a verified traveller on Mon 03 Oct 2016

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Hotel Description

Mercure Southampton Centre Dolphin Hotel puts you in the heart of Southampton, steps from Tudor House and Garden and within a 10-minute stroll of WestQuay Shopping Centre. Highlights at this hotel include a restaurant and in-room free WiFi.

The restaurant, Signature, serves British cuisine and is open for breakfast, lunch, and dinner. Oak Bar is the hotel's own bar, serving drinks along with lunch and dinner. Business travelers can take advantage of meeting rooms and a business center. Added amenities include free WiFi in public areas and a snack bar/deli. Full breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of self parking.

Places within a 15-minute walk of this 3-star Southampton City Centre hotel include SeaCity Museum and Ocean Village Marina.

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Mercure Southampton Centre Dolphin Hotel ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Southampton Centre Dolphin Hotel

Everyone (2)
1 out of 5

Never again!

Pros: Not much.
Cons: Cleanliness, maintenance, and staff training.
Location: Location is central.
Accor seem to be increasing the price and decreasing the service! A "privileges' room was not a privelege. The entrance to the hotel was littered with butts and paper and the red carpet was filthy. The bathroom extractor didn't work and they couldn't fix it. The door to the downstairs area had a broken lock, been out of service for some time. Daily paper didn't happen. The Nespresso machine was filthy. Even took pictures of the mould growing in it. Had to book a 3rd night (unfortunately) and it was cheaper to book online as no discount offered. Although we advised staff we were staying on when we returned to our room the key was deactivated. Rooms are overcrowded with dated furniture. Bathroom was modern but toilet paper roll was out of reach. Breakfast was a disappointment as we had to clear our own table of dirty dishes before we could sit down. Only tried that once! Had to search for bar service, dirty glasses on tables and when we ordered two glasses of wine the bar person had to go and find a second clean glass. The entire experience was of a very low standard and would not recommend Accor to anyone in their current format.

Posted by on 10 May 2017

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4 out of 5

convenient and easy access

the hotel was very well appointed and extremely well situated. close to all the things going on in Southampton and only a short taxi ride to the cruise ship dock. There were many other couples doing the same as us and getting on a shiop and using the Dolphin for the same reason

Posted by , from Darwin, Australia on 3 Oct. 2016

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About the Mercure Southampton Centre Dolphin Hotel

Location 34-35 High Street, Southampton, England SO14 2HN

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. WiFi is free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Mercure Southampton Centre Dolphin Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 99 guestrooms or units
  • 4 levels
  • 2 buildings
  • Meeting rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southampton Central Station (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Southampton Centre Dolphin Hotel offers 99 accommodations with safes and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM.

Signature - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Oak Bar - This restaurant specializes in British cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at noon

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: GBP 10 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.95 per person
  • Self parking fee: GBP 5.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dolphin Mercure
  • Hotel Mercure Southampton Centre
  • Hotel Mercure Southampton Centre Dolphin
  • Mercure Dolphin
  • Mercure Southampton Dolphin
  • Mercure Dolphin Hotel Southampton Centre
  • Mercure Southampton Centre
  • Mercure Southampton Centre Dolphin
  • Mercure Southampton Centre Dolphin Hotel
  • Southampton Centre Dolphin Hotel
  • Mercure Southampton Centre Dolphin Hotel Southampton
  • Southampton Dolphin Hotel
  • Mercure Southampton Centre Dolphin Hotel Hotel
  • Mercure Southampton Centre Dolphin Hotel Southampton
  • Mercure Southampton Centre Dolphin Hotel Hotel Southampton

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.