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5.0 out of 5

"Staff were excellent, kind and friendly. Great experience. " More

By a verified traveller on Tue 06 Sep 2016

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Hotel Description

At Hilton Vancouver Metrotown, you'll be 0.8 km (0.5 mi) from Metropolis at Metrotown and 10.9 km (6.8 mi) from Rogers Arena. Highlights at this hotel include free daily breakfast, a restaurant, and a bar/lounge.

All 283 rooms feature LCD TVs with digital channels, and you can enjoy free wired Internet, WiFi, and coffee/tea makers. Down comforters and designer toiletries are nice touches to enhance your stay. Additionally, refrigerators, free newspapers, and safes are available.

The restaurant, Time and Place, is open for dinner. Enjoy the fitness center, spa tub, seasonal outdoor swimming pool, and kids' swimming pool. 14477 square feet (1345 square meters) of event facilities include a conference center, and other business amenities include limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Free on-the-go breakfast is available daily between 6:00 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 30-minute drive of this 4-star Metrotown hotel include Simon Fraser University and Capilano Suspension Bridge.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$133* Per night/room 16 Apr. - 17 Apr.

Room, 1 King Bed (Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds (High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds, Business Lounge Access

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room (Parlor)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Hilton Vancouver Metrotown ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Vancouver Metrotown

Everyone (1)
5 out of 5

Very comfortable rooms, close to train & shopping

Staff were excellent, kind and friendly. Great experience.

Posted by , from Australia on 6 Sep. 2016

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About the Hilton Vancouver Metrotown

Location 6083 McKay Ave, Burnaby, BC V5H2W7

Property Features

Hilton Vancouver Metrotown offers its guests a seasonal outdoor pool, a children's pool, a spa tub, and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Event space at this hotel measures 14477 square feet (1345 square meters) and includes a conference center. A terrace, multilingual staff, and concierge services are also featured at the eco-friendly Hilton Vancouver Metrotown. For a fee, parking is available. A complete renovation of Hilton Vancouver Metrotown was completed in April 2020. Smoking is allowed in designated areas at this 4-star Burnaby hotel.

  • 283 guestrooms or units
  • 18 levels
  • 14477 sq ft of conference space
  • 1345 sq m of conference space
  • Built in 1999
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Vancouver International Airport (YVR) (21 km / 13 mi)
  • Metro station: Metrotown Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Vancouver Metrotown offers 283 accommodations with safes and complimentary newspapers. Beds feature down comforters. 55-inch LCD televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • LCD television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Time and Place - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 55.00 per accommodation, per stay (maximum CAD 49 per stay), plus a deposit of CAD 55.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 6.95 per 24-hour period (3-device limit, rates may vary)
  • Covered self parking fee: CAD 19.00 per night (in/out privileges)
  • Pet deposit: CAD 55.00 per stay
  • Pet fee: CAD 55.00 per accommodation, per stay (maximum CAD 49 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Metrotown
  • Hilton Metrotown Vancouver
  • Hilton Vancouver Metrotown
  • Hilton Vancouver Metrotown Burnaby
  • Hilton Vancouver Metrotown Hotel
  • Hilton Vancouver Metrotown Hotel Burnaby
  • Metrotown Hilton
  • Metrotown Hilton Vancouver
  • Vancouver Hilton Metrotown
  • Vancouver Metrotown Hilton
  • Burnaby Hilton Metrotown
  • Hilton Burnaby
  • Hilton Hotel Burnaby
  • Hilton Vancouver Metrotown Hotel
  • Hilton Vancouver Metrotown Burnaby
  • Hilton Vancouver Metrotown Hotel Burnaby

You should know

  • The seasonal pool will open in March and close in November.
  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Free WiFi in public areas has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.