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Crystal Lodge

3.5-star property
4154 Village Green, Whistler, BC 1800 796 370
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4.5 out of 5
Wonderful!
See all 4 wotif Reviews

"Have stayed before and will stay again just a super property and a great exoerience " More

By a verified traveller on Tue 13 Feb 2024

Points Of Interest

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Hotel Description

A family-friendly stay in the heart of Whistler awaits you at Crystal Lodge. You'll find Whistler Village Gondola a few steps away and Whistler Marketplace within a 10-minute stroll. Highlights at this ski hotel include 4 restaurants, 2 bars/lounges, and an outdoor swimming pool.

Along with ski-in ski-out access, this hotel offers onsite ski storage. Business amenities include meeting rooms and a 24-hour business center. Added amenities include free WiFi in public areas, a gym, and a spa tub. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of valet parking.

Sights within a 15-minute walk of this Whistler Village hotel include Whistler Mountain Bike Park and Whistler Blackcomb Ski Resort.

Crystal Single Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$151* Per night/room 21 Apr. - 22 Apr.

Loft Suite Sleeps 6

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Studio Suite, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, King

Bed Count 1 King Bed Maximum Occupancy 4 Max

3 Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Crystal Lodge ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crystal Lodge

Everyone (2) Family (2)
5 out of 5
Have stayed before and will stay again just a super property and a great exoerience

Posted by on 13 Feb. 2024

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Comment from Hotel Management

16 Feb. 2024 by Eddie

Good afternoon Matthew. Thank you for taking the time to share your review with us. I am thrilled to hear that you enjoyed your stay! Your feedback is incredibly valuable to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you will come back and see us again soon. Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge. Kind regards, Eddie Newland-Smith, Manager on Duty, Crystal Lodge

4 out of 5
Great location

Posted by on 6 Oct. 2023

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Comment from Hotel Management

6 Oct. 2023 by Anita Auer

Dear John, thank you for staying at the Crystal Lodge and we are happy to hear that you enjoyed your stay. We hope we can welcome you back soon. Kind regards, Anita AuerDirector of Operations Crystal Lodge

5 out of 5
Great location with easy parking.

Posted by on 24 Jul. 2023

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Comment from Hotel Management

27 Jul. 2023 by Charlotte Cailes

Dear Kristen,Thank you so much for taking the time to share your review with us. I'm so pleased to see that you enjoyed your stay at The Crystal Lodge and that you were able to make use of our underground parking! I will be sure to pass your feedback on to the rest of our team.If there is anything further that you wish to share then please do not hesitate to reach out. We hope to welcome you back to The Crystal in the near future.Warm regards,Charlotte CailesFront Office Manager

4 out of 5
Location

Posted by on 16 Jun. 2023

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Comment from Hotel Management

21 Jun. 2023 by Todd

Dear Stefano,Thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your stay!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the review. We appreciate your loyalty to the Crystal Lodge & Suites.Kind regards,The Crystal Lodge Team

About the Crystal Lodge

Location 4154 Village Green, Whistler, BC V0N1B4

Property Features

After a day on the snow, enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor swimming pool. Conveniences like ski storage and shopping on site allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. This eco-certified hotel also offers a sauna and a fitness center. For a fee, parking is available. This Whistler hotel is smoke free.

  • 158 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Whistler Station (4.5 km / 2.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crystal Lodge offers 158 accommodations with minibars and safes. Beds feature pillowtop mattresses. 49-inch LED televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • LED television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Crystal Lodge has 4 restaurants on site.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 3
  • Pets allowed (no fees)
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 17
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 29.00 per night (in/out privileges)
  • Valet parking fee: CAD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Lodge
  • Crystal Lodge Whistler
  • Crystal Whistler
  • Crystal Hotel Whistler
  • Crystal Lodge Suites
  • Crystal Lodge Hotel
  • Crystal Lodge Suites
  • Crystal Lodge Whistler
  • Crystal Lodge Hotel Whistler

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Programme
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.