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Pan Pacific Vancouver

4.5 star property
Pet-friendly hotel connected to the convention centre in Vancouver with 3 restaurants

Photo gallery for Pan Pacific Vancouver

Exterior
Creator video - submitted by Girls Trip
Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers
Outdoor wedding area
Lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is AU$319
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
999 Canada Pl, Vancouver, BC, V6C3B5
  • Place, Canada Place
    ‪1 min walk‬
  • Place, Canada Place Cruise Ship Terminal
    ‪1 min walk‬
  • Place, Granville Street
    ‪3 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed, Harbour View

Suite, 1 King Bed, Harbour View

Suite, 1 King Bed, Harbour View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 82 sq m
  • 1 bedroom
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic Room, Harbour View

Panoramic Room, Harbour View

Panoramic Room, Harbour View

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 49 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Pacific Club, Deluxe Room, 1 King Bed , City View

Pacific Club, Deluxe Room, 1 King Bed , City View

Pacific Club, Deluxe Room, 1 King Bed , City View

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Down duvet
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Harbour View

Deluxe Room, 1 King Bed, Harbour View

Deluxe Room, 1 King Bed, Harbour View

9.4 out of 10
Exceptional
(135 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 32 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Harbour View

Premier Room, 2 Double Beds, Harbour View

Premier Room, 2 Double Beds, Harbour View

9.6 out of 10
Exceptional
(58 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 42 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

View all photos for Pacific Club, Deluxe Room, 1 King Bed, Harbour View

Pacific Club, Deluxe Room, 1 King Bed, Harbour View

Pacific Club, Deluxe Room, 1 King Bed, Harbour View

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Down duvet
  • 32 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Pacific Club, Suite, 1 King Bed with Sofa bed, City View

Pacific Club, Suite, 1 King Bed with Sofa bed, City View | Living area

Pacific Club, Suite, 1 King Bed with Sofa bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pacific Club, Deluxe Room, 2 Double Beds, City View

Pacific Club, Deluxe Room, 2 Double Beds, City View

Pacific Club, Deluxe Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Down duvet
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 1 King Bed

9.8 out of 10
Exceptional
(26 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Blackout curtains
  • 42 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View

Deluxe Double Room, City View

9.2 out of 10
Wonderful
(218 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(167 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Harbour View

Deluxe Room, 2 Double Beds, Harbour View

Deluxe Room, 2 Double Beds, Harbour View

9.2 out of 10
Wonderful
(64 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Down duvet
Pillow-top bed
  • 32 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

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Exterior

The Westin Bayshore, Vancouver

Downtown Vancouver
  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.7 out of 5, Exceptional, 1,366 reviews
The price is AU$282
includes taxes & fees
5 Jan - 6 Jan 2026
The Westin Bayshore, Vancouver

About the area

Vancouver

Pan Pacific Vancouver puts you in the heart of Vancouver, connected to the convention centre and within steps of popular attractions like Canada Place Cruise Ship Terminal and Canada Place. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing visit to Spa Utopia can include deep-tissue massages, hot stone massages and aromatherapy along with access to the mud bath and hot tub. Oceans 999 is open for breakfast, brunch and lunch. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, sauna and pool loungers. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a short walk of this Downtown Vancouver hotel include Vancouver Convention Centre and Granville Street.

What's nearby

  • Canada Place - 1 min walk - 0.0 km
  • Vancouver Waterfront - 1 min walk - 0.0 km
  • Canada Place Cruise Ship Terminal - 1 min walk - 0.1 km
  • Granville Street - 3 min walk - 0.3 km
  • Vancouver Convention Centre - 3 min walk - 0.3 km

Getting around

  • Vancouver Waterfront Station - 5 min walk
  • Waterfront Metro Station - 5 min walk
  • Vancouver International Airport (YVR) - 32 min drive

Restaurants

  • ‪A&W Restaurant - ‬3 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Miku Restaurant - ‬4 min walk
  • ‪Blenz Coffee - ‬2 min walk
  • ‪Starbucks - ‬1 min walk

About this property

Pan Pacific Vancouver

Pet-friendly hotel connected to the convention centre in Vancouver with 3 restaurants
Pan Pacific Vancouver offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. A fitness centre, a sauna, and spa services are also featured at the business-friendly Pan Pacific Vancouver. For a fee, parking is available.

This Vancouver hotel is smoke free.

  • 1 building
  • 503 guestrooms or units
  • 23 levels
  • 3 dining venues
  • Conference rooms
  • Built in 1986
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Pan Pacific Vancouver offers 503 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 55-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

This Vancouver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Spa Utopia has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 5.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (CAD 5.95 per night)
  • WiFi in public areas is free for up to 2 hours per day

Parking and transport

  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Limo/town car service
  • Parking on site (CAD 58 per night; includes in/out privileges)
  • Valet parking on site (CAD 75 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CAD 52 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Coal Harbour Bar
  • Five Sails
  • Oceans 999

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Assistive listening devices
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (117 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (86 centimetre wide)

More

  • 1 building
  • 23 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1986
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 40 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 52 per person
  • Fee for in-room wireless Internet: CAD 5.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 5.95 per night (rates may vary)
  • Fee for wired Internet in public areas: CAD 5.95 per night (rates may vary)
  • Self-parking fee: CAD 58 per night (in/out privileges)
  • Valet parking fee: CAD 75 per night (in/out privileges)
  • Pet fee: CAD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. 

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.

Property is also known as

Pacific Pan
Pacific Vancouver
Pan Pacific Hotel
Pan Pacific Hotel Vancouver
Pan Pacific Vancouver
Pan Vancouver
Vancouver Pacific
Vancouver Pan Pacific
Pan Pacific Vancouver Hotel Vancouver
Pan Pacific Vancouver Hotel
Pan Pacific
Pan Pacific Vancouver Hotel
Pan Pacific Vancouver Vancouver
Pan Pacific Vancouver Hotel Vancouver

Frequently asked questions

What is the cancellation policy at Pan Pacific Vancouver?

Pan Pacific Vancouver offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pan Pacific Vancouver?

As of 30 Dec 2025, prices found for a 1-night stay for 2 adults at Pan Pacific Vancouver on 4 Jan 2026 start from AU$319.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pan Pacific Vancouver?

Yep, Pan Pacific Vancouver has a self car park with in/out privileges for CAD 58 per night. A self car park is also available, for a fee.

Are there any beaches close to Pan Pacific Vancouver?

The closest beach to Pan Pacific Vancouver is English Bay Beach (2.2 km).

Is there a spa on site at Pan Pacific Vancouver?

Yep, Spa Utopia is available for guests. It has a hot tub, a steam room and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Pan Pacific Vancouver have a pool?

Yep, and guests love it! Pan Pacific Vancouver has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 9:00 PM.

What luxury perks are available at Pan Pacific Vancouver?

Pan Pacific Vancouver features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Pan Pacific Vancouver a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Pan Pacific Vancouver.

Is Pan Pacific Vancouver family-friendly?

You bet! With amenities such as children's meals, babysitting services and laundry facilities, it's no surprise that Pan Pacific Vancouver is a hit with families.

Does Pan Pacific Vancouver serve breakfast?

Yep, our visitors are hooked on the buffet breakfast here! Available daily between 7:00 AM and 11:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Pan Pacific Vancouver?

No, Pan Pacific Vancouver does not offer an airport shuttle service.

Is there a bar or restaurant at Pan Pacific Vancouver?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pan Pacific Vancouver?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Pan Pacific Vancouver?

Dogs are welcome at Pan Pacific Vancouver, with food and water bowls on offer.

Pan Pacific Vancouver Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 4076 out of 5535 reviews
Rating 8 - Good. 868 out of 5535 reviews
Rating 6 - Okay. 342 out of 5535 reviews
Rating 4 - Poor. 155 out of 5535 reviews
Rating 2 - Terrible. 94 out of 5535 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Clodagh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with a great room with a fabulous view. Excellent location to explore and see the city
Stayed 3 nights in Sep 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort

Staff are excellent! Location is great!

Check in staff, restaurant staff and and everyone we interacted with were excellent! The location with the views of the harbour are beautiful. The breakfast buffet was also good. We had a couple things with our room that we should mention. Nothing major but we had some water built up on the windowsill. We also found a dirty fork in our room and these are minor issues but do need to be mentioned. Also, we like the outdoor hot tub, but unfortunately the Jets weren’t working so that was a disappointment.
Stayed 1 night in Sep 2025

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Scott, Chilliwack

Disliked: Cleanliness
Smelly shower curtain in room ruined the experience. For the price and (supposed) caliber of hotel, it was very disappointing. That plus a crib in our room triggered crying due to childless situation.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great room
Stayed 1 night in Sep 2025

8/10 Good

tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

JONATHAN

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are great, and the hotel is in a great location. However, it's listed as a 5-star hotel, and it's simply not that. I've stayed in Sandman Hotels in Edmonton that are nicer. The hotel is extremely dated. They also seem to have an issue with their elevators, so you can wait for 20 minutes to get up and down. This seems to be an ongoing issue based on other reviews. It also has constant chaos in the lobby with new cruise guests constantly arriving. Ultimately, this should be a 3-star hotel now. Maybe it was a luxury 5-star in the 90's, but if you're looking for luxury, try somewhere else.
Stayed 2 nights in Sep 2025

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from cruise port bag transfer available makes it so much easier hotel is well staffed great service It is a convention hotel so it can be busy or challenging to book a room if you wait
Stayed 1 night in Sep 2025

4/10 Poor

Tammy

Travelled with group
Disliked: Staff & service, room comfort

Elevator Delays make Angry Guests

Hotel is ranked higher than what is the reality. Kudos to Dawn in the lounge, great service...however, during our two day stay there were 4-5 conferences per day plus at least one cruise ship in port. Hotel did not inform prior to arrival that 2 of the 4 elevators were not working (2 plus months). Guests were having to wait 15 -20 minutes for an elevator: guests bacame rude to other guests as they tried to pack the elevator. They were frustrated as they needed to board their cruise. This situaton poses a significant fire and safety concern. Stairwells were not well marked and thru access was not achieveable. Moving that many guests in and out daily, meant piles and piles of luggage and people at the front entrance. Hotel manager deferred the complaint to the elevator company. They did indicate the staff service elevator could be used. I frequently travel to Vancouver, but definitely not coming back to the Pan Pacific. Plus, only double beds for rooms with two beds.
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

wilhelmus

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location What a mess not having all elevators working, apparently been that way for some time. The outdoor pool area needs updating, poor condition.The room was large very dated.Not five stars in my opinion, really overpriced for this hotel.
Stayed 3 nights in Sep 2025

8/10 Good

VICTORIA, Everett

Travelled with family
Liked: Cleanliness, staff & service, amenities
I am on a Mobility scooter and elevators are important to me. The elevator to the rooms was not working and had to wait forever. The elevators that went from the lobby to the parking garage, one was broken and the other one took forever too.
Stayed 1 night in Sep 2025

10/10 Excellent

David Petroni

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive and personable staff. Great location.
Stayed 1 night in Sep 2025

8/10 Good

Paul, Sahuarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my stay, everything was under maintenance/construction. At one point, guests were directed to use the service elevators because wait times using the guest elevators were ridiculous. The decor in the rooms was very dated and the cleanliness of the rooms was questionable (toothpaste on the bathroom wall and behind the vanity mirror. I gave 4/5 stars because this hotel was very close to everything and was very convenient since I boarded a cruise ship after checking out. If you are cruising, I think the inconveniences I mentioned are negligible, but if you’re just visiting Vancouver, there are plenty of cheaper, but just as nice, places to stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

valarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i would book this hotel again
Stayed 1 night in Sep 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

SAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Usually a lot better but half the elevators were out of service that caused significant problems getting around. Seems like such a predominant hotel would be able to have all of their elevators working so guests didn’t have to wait 15 min for one. Wasn’t just a one day problem!
Stayed 2 nights in Sep 2025

6/10 Okay

melissa

Stayed 1 night in Sep 2025

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service and friendly staff. Even allowed us checkout late the following day and check in early the day of arrival. We will be back
Stayed 1 night in Sep 2025

10/10 Excellent

Raka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best waterfront hotel, amazing view, great food, attentive staff
Stayed 2 nights in Jun 2025

10/10 Excellent

Dwane, Celina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell when this hotel opened, it was probably the crown jewel of the Vancouver waterfront. Time has taken a little bit of a toll, but it is still a very nice hotel with clean and spacious rooms. Staff service really knocks the ball out of the park. From dealing with luggage to checking in multiple families on the same reservation, they exceeded expectations.
Stayed 1 night in Sep 2025

10/10 Excellent

NOVIE

Stayed 1 night in Sep 2025

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, this is an excellent choice for cruising out of Vancouver. Excellent customer service.
Stayed 1 night in Sep 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I know they stated the the elevator maintenance was unplanned. However, to have only 2 working elevators when there is a conventions going on and cruise ships scheduled to arrive and depart is ridiculous. We waited over 30 minutes for and elevator multiple times and attempted to take the stairs only to discover that you cannot go below the 9th floor. Only to have a letter typed and printed placed in the rooms apologizing for the inconvenience. Why could they have not used the service elevator to offer assistance for this “inconvenience” would have made the experience more pleasant.
Stayed 1 night in Sep 2025

8/10 Good

Colleen Thomas

Stayed 1 night in Sep 2025