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La Grande Residence Vancouver at The Sutton Place Hotel

4.5 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for La Grande Residence Vancouver at The Sutton Place Hotel

Exterior
Lobby
Fridge, microwave, stovetop, dishwasher
1 bedroom, premium bedding, in-room safe, desk
1 bedroom, premium bedding, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Hot tub
  • Pool
  • Spa
  • Bar
The current price is AU$573
includes taxes & fees
7 Sept - 8 Sept

Explore the area

View map
855 Burrard St, Vancouver, BC, V6Z 2K7
  • Vancouver Convention Centre
    ‪12 min walk‬
  • Canada Place Cruise Ship Terminal
    ‪12 min walk‬
  • Canada Place
    ‪13 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪19 min drive‬

Room options

View all photos for Two Bedroom Sutton Suite, 1 King, 1 Queen, Sofa Bed

1 bedroom, premium bedding, in-room safe, desk

Two Bedroom Sutton Suite, 1 King, 1 Queen, Sofa Bed

8.2 out of 10
Very good
(42 reviews)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 74 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for One Bedroom Premium Suite, 1 King Bed, Sofa Bed

One Bedroom Premium Suite, 1 King Bed, Sofa Bed

One Bedroom Premium Suite, 1 King Bed, Sofa Bed

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for One Bedroom Sutton Suite, 1 King Bed, Sofa Bed

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Sutton Suite, 1 King Bed, Sofa Bed

8.8 out of 10
Excellent
(47 reviews)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for One Bedroom Deluxe Suite, 1 King Bed, Sofa Bed

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Deluxe Suite, 1 King Bed, Sofa Bed

8.8 out of 10
Excellent
(10 reviews)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Bedroom Deluxe Suite, 1 King Bed, 1 Queen Bed

1 bedroom, premium bedding, in-room safe, desk

Two Bedroom Deluxe Suite, 1 King Bed, 1 Queen Bed

8.8 out of 10
Excellent
(27 reviews)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 74 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

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The Burrard

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4.4 out of 5, Excellent, 2,991 reviews
The price is AU$410
includes taxes & fees
8 Sept - 9 Sept
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About the area

Vancouver

A luxury stay in the heart of Vancouver awaits you at La Grande Residence Vancouver at The Sutton Place Hotel. Within steps you'll find Robson Street and Granville Street within a 10-minute stroll. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A pampering day can include massages along with access to the sauna. The fine-dining restaurant, Boulevard Kitchen, serves seafood and is open for brunch, lunch and dinner. Gerald Lounge is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the gym, Hot tub, sauna and pool loungers. 800 square feet (74 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of car rentals on site. .Attractions within a 15-minute walk of this 4.5-property class Downtown Vancouver hotel include Vancouver Convention Centre and Vancouver Waterfront.

What's nearby

  • Vancouver Waterfront - 10 min walk - 0.9 km
  • Vancouver Convention Centre - 12 min walk - 1.0 km
  • Canada Place Cruise Ship Terminal - 12 min walk - 1.0 km
  • BC Place Stadium - 13 min walk - 1.1 km
  • Canada Place - 13 min walk - 1.2 km

Getting around

  • Burrard Station - 6 min walk
  • Vancouver Waterfront Station - 16 min walk
  • Vancouver International Airport (YVR) - 28 min drive

Restaurants

  • ‪Boulevard Kitchen & Oyster Bar - ‬1 min walk
  • ‪JOEY Burrard - ‬2 min walk
  • ‪Earls - ‬2 min walk
  • Tim Hortons
  • ‪Guu - ‬3 min walk

About this property

La Grande Residence Vancouver at The Sutton Place Hotel

Luxury hotel with 2 restaurants and full-service spa
La Grande Residence Vancouver at The Sutton Place Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 800 square feet (74 square metres) and includes conference space. A fitness centre, a sauna, and multilingual staff are also featured at the luxury La Grande Residence Vancouver at The Sutton Place Hotel. Parking is available for a fee.

This 4.5-star Vancouver hotel is smoke free.

  • 164 guestrooms or units
  • 18 levels
  • 2 dining venues
  • 800 sq ft of conference space
  • 74 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
La Grande Residence Vancouver at The Sutton Place Hotel offers 164 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Accommodation at this 4.5-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Vancouver hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open selected days.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Hindi, Japanese, Korean, Malay, Romanian, Russian, Spanish

Similar properties

Exterior

The Sutton Place Hotel Vancouver

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 3,163 reviews
The price is AU$501
includes taxes & fees
7 Sept - 8 Sept
The Sutton Place Hotel Vancouver

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (CAD 55 per night)
  • Secured, covered valet parking on site (CAD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CAD 15 to 42 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Boulevard Kitchen
  • Gerald Lounge

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Dining table
  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 800 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 40 per accommodation, per stay (maximum CAD 175 per stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 18 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 42 per person
  • Covered self-parking fee: CAD 55 per night (in/out privileges)
  • Valet parking fee: CAD 70 per day (in/out privileges)
  • Pet fee: CAD 40 per accommodation, per stay (maximum CAD175 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grande Residence Sutton Place
Grande Residence Sutton Place Hotel
Grande Vancouver At The Sutton
Grande Residence Vancouver Sutton Place Hotel
Sutton Place Grande Residence Vancouver
Sutton Place Residence
Sutton Place Residence Vancouver
La Grande Residence Vancouver at The Sutton Place Hotel Hotel

Frequently asked questions

What is the cancellation policy at La Grande Residence Vancouver at The Sutton Place Hotel?

La Grande Residence Vancouver at The Sutton Place Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at La Grande Residence Vancouver at The Sutton Place Hotel?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at La Grande Residence Vancouver at The Sutton Place Hotel on 7 Sept 2025 start from AU$573.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at La Grande Residence Vancouver at The Sutton Place Hotel?

Yep, La Grande Residence Vancouver at The Sutton Place Hotel has a secured covered self car park with in/out privileges for CAD 55 per night.

Are there any beaches close to La Grande Residence Vancouver at The Sutton Place Hotel?

Yep, La Grande Residence Vancouver at The Sutton Place Hotel is a short 13-minute walk from Sunset Beach.

Is there a spa on site at La Grande Residence Vancouver at The Sutton Place Hotel?

Yep, there is an onsite spa at La Grande Residence Vancouver at The Sutton Place Hotel. It has a steam room and a sauna. You'll enjoy services like massages.

Does La Grande Residence Vancouver at The Sutton Place Hotel have a pool?

La Grande Residence Vancouver at The Sutton Place Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at La Grande Residence Vancouver at The Sutton Place Hotel?

La Grande Residence Vancouver at The Sutton Place Hotel features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with premium bedding and dining areas.

What makes La Grande Residence Vancouver at The Sutton Place Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at La Grande Residence Vancouver at The Sutton Place Hotel.

Is La Grande Residence Vancouver at The Sutton Place Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that La Grande Residence Vancouver at The Sutton Place Hotel is a hit with families.

Does La Grande Residence Vancouver at The Sutton Place Hotel serve breakfast?

Sure does, full brekkie is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at La Grande Residence Vancouver at The Sutton Place Hotel?

No, La Grande Residence Vancouver at The Sutton Place Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at La Grande Residence Vancouver at The Sutton Place Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at La Grande Residence Vancouver at The Sutton Place Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at La Grande Residence Vancouver at The Sutton Place Hotel?

Furry friends are welcome at La Grande Residence Vancouver at The Sutton Place Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

La Grande Residence Vancouver at The Sutton Place Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1005 reviews
Rating 8 - Good. 249 out of 1005 reviews
Rating 6 - Okay. 101 out of 1005 reviews
Rating 4 - Poor. 39 out of 1005 reviews
Rating 2 - Terrible. 26 out of 1005 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Steven

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty when we arrived. It smelled like fish and there were dirty dishes in the cupboard. When house keeping followed up they said they’d come back and deodorize the room when we went for our medical appt and they never returned. It was disgusted. Wall paper peeling off walls. We paid $700 for one night with parking and it absolutely was not worth it. I travelled with my baby and couldn’t let him on the floor or furniture knowing how filthy and smelly it was. We had to get a playpen to let him play on there when not holding him.
Stayed 1 night in May 2025

10/10 Excellent

Michael John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Father and Daughter trip, stayed in a one bedroom suite which was perfect. Pullout sofa was comfortable. Having a full kitchen was wonderful, took advantage and cooked some meals. Parking was very easy, however after staying 5 nights whenever e checked out we were informed that due to arriving 1 hour early there was an additional hour charge for parking. Found that to be a little ridiculous considering parking is $50 a day and it wasn’t mentioned at time of check in. $10 is $10, it’s more the principal of not being told in advance. Bellmen at the front door were wonderful, very helpful. Housekeeping was great, front staff were great. Location was perfect!
Stayed 5 nights in May 2025

10/10 Excellent

barbara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 10:00 AM off a cruise and our 2 bedroom suite was ready and they let us check in! So helpful. Great location, great staff. We were extremely pleased.
Stayed 2 nights in May 2025

8/10 Good

Susan

Travelled with group
Liked: Cleanliness
The front desk staff were not very friendly and only offered one key card (there were 5 of us) so we have to ask for more. The pool could be a little cleaner and the ceiling in the room looked like there might have been a leak. But we had a great stay anyway, the room was spacious and quiet and the deck was nice.
Stayed 1 night in May 2025

10/10 Excellent

Nancy, Quesnel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the convenience of having a suite with a kitchen, living room area and balcony for our more extended stay. The grocery stores were close by along with restaurants and shopping. The suite was very quiet when the doors and windows were closed. The only thing that would make it perfect is to have a few more kitchen items available such and paper towel and cooking essentials such as salt & pepper etc Overall a great place to stay!
Stayed 5 nights in May 2025

10/10 Excellent

Mildred V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and restaurants. Staff are very accommodating and friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Stayed 3 nights in Apr 2025

10/10 Excellent

Andres

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del staff del hotel, muy buena ubicación habitaciones muy amplias, ideal para familias !!
Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic- we will be back!
Stayed 4 nights in Apr 2025

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very well located. Overall, the staff is very friendly and provides excellent service — 10 out of 10. However, the front desk staff is quite the opposite: they are not rude, but they are not friendly or helpful either, and their manner is abrupt. This is not the first time we’ve noticed it; in previous stays, we experienced exactly the same.
Stayed 3 nights in Apr 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so elegant and the room was amazing. Bed was so comfy and loved the atmosphere. Only downside is that the rooms are not sound proof at all and you can hear everything in the hallway.
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Arran

Travelled with family
Liked: Cleanliness
Had issues with arrival payment, but the suite was great and spacious. they took hotel payment amount in full as booked and charged additional pre-auth of $300. Did return eventually but made for stressful arrival and locked up funds awaiting refund. And the self parking is super tight… but again the suite was great and I would rebook.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Paula

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay in a suite. Worth it.
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria Cecilia, Wallington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff, especially Joyce were very helpful and pleasant. The hotel was centrally located and super walkable to everything downtown. This is my 2nd time staying at the Residences and I will return again!
Stayed 7 nights in Apr 2025

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super helpful with local options. The housekeeping staff was outstanding. The location is excellent for shopping and restaurants.
Stayed 5 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service, room comfort

Comfortable but very noisy!

The room was very comfortable and spacious, but in dire need of updating and repair. Lighting was poor-not bright enough to read a newspaper. Sadly, it was the noisiest room I have stayed in for many years, with constant sirens and traffic, so I was very disappointed as it was the ONE request I made when I booked! The Hotels.com website gives zero description of which rooms are on high floors and obviously, had i known in advance, I could have booked a room on a higher floor The website says the room is soundproofed… this is NOT TRUE! Generally, except for the very first person I spoke to when checking in, I found the staff are very very helpful and friendly.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, Miguel is amazing
Stayed 2 nights in Apr 2025

10/10 Excellent

Utami

Stayed 1 night in Apr 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, room comfort

Fantastic 9 days at Le Grande Residence

We’ve just returned from 9 nights at Le Grande Residence. From start to finish we were made to feel incredibly welcomed, the staff are fantastic, from the doormen, reception staff, waiters and room staff. Friendly, approachable and always helpful. The hotel is ideally located, centre of Downtown. 30 dollar uber to the airport, 20 dollar to most attractions such as capilano, and grouse mountain. From our perspective, the hotel was fantastic, yes there are some signs it needs a bit of a facelift, the pool area needs a bit of TLC, and our room maybe needs things like a new carpet, bathroom re grouting, wallpaper etc. but this in no way effective our stay. The shower was brilliant, beds comfy and clean and the kitchen was all working and useful. We would return in a heart beat. Great hotel, reasonably priced for a city centre, ideally located, fantastic staff in a wonderful city/country. Great job Sutton Place 👍
Stayed 9 nights in Apr 2025

10/10 Excellent

Shanqin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for family and browsing in downtown
Stayed 3 nights in Mar 2025

6/10 Okay

Rob

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The location and convenience of the property/hotel is excellent for a downtown Vancouver experience. The hotel rooms are dated and the condition shows. Wallpaper gaps, dents in walls, tears in carpet. Quick, unsightly fixes to baseboards, bathrooms, paint. Furniture, chairs, lamps and tables are worn yet still functional. For a luxury brand at luxury prices, it's does not feel that way anymore, the rooms need care, proper repair and an update. The service was good, pleasant staff but several guest experiences were struggled because it was hard to understand or follow what the front desk/service staff were saying/trying to convey. An average experience at best.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025