3.5 out of 5

"Very good close to all shops an dining ,, good parking " More

By a verified traveller on Mon 13 Aug 2018

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Hotel Description

At Townsville Central Hotel you'll be within just a 10-minute stroll of Maritime Museum of Townsville and Perc Tucker Regional Gallery. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self parking.

Free WiFi, TVs and coffee/tea makers are featured in all 118 rooms. Fridges and room service make in-room dining convenient. Safes, hairdryers and phones are also available.

The restaurant, Centro Bar and Grill, serves local cuisine and is open for breakfast and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the 24-hour fitness centre, spa tub and pool loungers. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Each morning cooked-to-order breakfast is served between 6 AM and 9:30 AM.

With a stay at this 4-star South Townsville hotel, you'll be 1.4 km (0.9 mi) from Magnetic Island Ferry Terminal.

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$115 per night

Townsville Central Hotel ratings based on 97 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Townsville Central Hotel

Everyone (84) Couples (5) Business (4) Family (3)
4 out of 5

Posted by on 14 Jul. 2019

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1 out of 5

Posted by on 7 Jul. 2019

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4 out of 5
Good central position. Hotel needed a little maintenance. No lights working over bed. Internet was poor too.

Posted by on 2 Jul. 2019

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5 out of 5
The reception staff were excellent. The rooms are basic but clean and comfortable.

Posted by on 30 Jun. 2019

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3 out of 5
Very poor or non-existent internet. Had to ask maint mgr to connect for me but got internal wifi only for a few minutes at a time. Was told I should have bought an iphone which would have worked better. What a joke. No servicing or room cleaning at weekends. Otherwise the staff were very accomodating.

Posted by on 9 Jun. 2019

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2 out of 5
There is a nice working gym and warm inviting pool. After hours check in was difficult and on call staff member was rude to begin with. Once in room the room was hot as staff had advised that the air conditioner had onlybjust been switched on. Unable to open a window to allow fresh cool air in. In first hour and a half while getting ready the room did not cool. On exit from room to corridor, the corridor was at least 10 degrees cooler. On return to room after night out, room still had not cooled and the curtain in front of window had fallen off window. Thisbwas secured by velcro. Attempts to reattatch were not successful. Checked out at 6am as the room was uninhabitable for any further time.

Posted by on 21 May 2019

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4 out of 5

Posted by on 6 May 2019

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Comment from Hotel Management

24 Jun. 2019 by Tom - Guest Relations Manager

Thank you for your feedback

5 out of 5
Breakfast could have gone for another hour. We were after all on holidays. Good proximity to several good restaurants.

Posted by on 2 May 2019

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Comment from Hotel Management

24 Jun. 2019 by Tom - Guest Relations Manager

Thank you for your feedback. We apolagise for any inconvenience caused by the operating hours of the breakfast service.

4 out of 5

Posted by on 28 Apr. 2019

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Comment from Hotel Management

24 Jun. 2019 by Tom - Guest Relations Manager

Thank you for your feedback

2 out of 5
No room service over the Easter period, Sheets, towels etc not cleaned over the period. Room very basic. milk for 4 day stay was 200mls disappointing.

Posted by on 28 Apr. 2019

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Comment from Hotel Management

24 Jun. 2019 by Tom - Guest Relations Manager

Thank you for feedback. Sorry to read that you where disappointed with housekeeping services provided over the long weekend. Whilst the actual services where not performed on the rooms due to the public holidays, basic amenity items such as Milk,tea,coffee, sugar where available from reception during office hours and towels on request .

Property Features

Townsville Central Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Townsville Central Hotel also features tour or ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available. A complete renovation of Townsville Central Hotel was completed in September 2016. This 4-star South Townsville hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers for purchase
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Townsville, QLD (TSV) (7.3 km / 4.5 mi)
  • Train station: Townsville Station (3 km / 1.8 mi)
  • Parking: Free self parking

Room Amenities

Townsville Central Hotel offers 118 forms of air-conditioned accommodation with a safe and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and a hairdryer. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 9:30 AM.

Centro Bar and Grill – This restaurant specialises in local cuisine and serves breakfast, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 5 PM.
If you are planning to arrive after 5 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 8 AM - 5 PM.
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12 and AUD 26 per person (approximately)
  • Rollaway bed fee: AUD 50.0 per stay
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Townsville Central Hotel
  • Townsville Central Hotel formerly Ibis Townsville
  • Central Hotel formerly Ibis
  • Townsville Central formerly Ibis Townsville
  • Central formerly Ibis
  • Townsville Central
  • Townsville Central Hotel (formerly Ibis Townsville)

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.