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Holiday Inn San Jose - Silicon Valley, an IHG Hotel

3.0 star property
Suburban San Jose hotel in Rosemary with free airport shuttle
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Holiday Inn San Jose - Silicon Valley, an IHG Hotel

Daily buffet breakfast (USD 20 per person)
Property amenity
Exterior
Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
American cuisine

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Free airport shuttle
    Free airport shuttle
  • Parking available
    Parking available

Explore the area

Map
1350 N 1st Street, San Jose, CA, 95112
  • PayPal Park
    3 min drive
  • San Pedro Square
    4 min drive
  • The Tech Interactive
    5 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    4 min drive

Room options

View all photos for Suite, 1 Bedroom (High Floor)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom (High Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed (High Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds (High Floor)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds (High Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed (High Floor)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed (High Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Jetted Tub

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
La Quinta Inn & Suites by Wyndham San Jose Silicon Valley
Breakfast included
Free WiFi
Air conditioning
Gym
4.3 out of 5, Excellent, (580)
The price is AU$282
for 1 night
includes taxes & fees
6 Nov - 7 Nov
La Quinta Inn & Suites by Wyndham San Jose Silicon Valley

About the area

San Jose

At Holiday Inn San Jose - Silicon Valley, an IHG Hotel you'll be 3.5 km (2.2 mi) from PayPal Park and 3.9 km (2.4 mi) from The Tech Interactive. Highlights at this hotel include a restaurant, an outdoor swimming pool and a free airport shuttle. .The restaurant, Santa Cruz Restaurant, serves American cuisine and is open for breakfast. Pub Le Baron is the hotel's own pub, serving drinks along with dinner and light fare. Enjoy the 24-hour gym and pool loungers. 23018 square feet (2138 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .With a stay at this 3-property class Rosemary hotel, you'll be 4 km (2.5 mi) from SAP Center at San Jose and 4.1 km (2.5 mi) from San Jose Convention Center.

What's nearby

  • PayPal Park - 3 min drive
  • SAP Center at San Jose - 5 min drive
  • The Tech Interactive - 5 min drive
  • San Jose Convention Center - 5 min drive
  • Winchester Mystery House - 6 min drive

Getting around

  • Gish Station - 3 min walk
  • San Jose College Park Station - 4 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 4 min drive

Restaurants

  • ‪4th Street Bowl - ‬5 min walk
  • ‪House of Genji - ‬3 min walk
  • ‪La Victoria Taqueria - ‬5 min walk
  • ‪Smoking Pig BBQ Company - ‬10 min walk
  • ‪4th Street Bowl Coffee Shop - ‬5 min walk

About this property

Holiday Inn San Jose - Silicon Valley, an IHG Hotel

Suburban San Jose hotel in Rosemary with free airport shuttle
Holiday Inn San Jose - Silicon Valley, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 7 meeting rooms. Event space at this hotel measures 23018 square feet (2138 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn San Jose - Silicon Valley, an IHG Hotel. A roundtrip airport shuttle is free (available on request). Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star San Jose hotel is smoke free.

  • 1 building
  • 354 guestrooms or units
  • 9 levels
  • 23018 sq ft of conference space
  • 2138 sq. m of conference space
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn San Jose - Silicon Valley, an IHG Hotel offers 354 accommodations with a hairdryer and an iron/ironing board. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, Greek, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5:00 AM to 11:00 PM at scheduled times and on request
  • Parking on site (USD 15 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available for a fee: USD 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pub Le Baron
  • Santa Cruz Restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 23,018 square feet of conference space
  • 24-hour business centre
  • 7 meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Self-parking fee: USD 15 per night
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Prepaid debit cards are not accepted for any bookings
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. Prepaid debit cards are not accepted for any bookings.
    For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel San Jose Airport
Holiday Inn San Jose Airport
San Jose Airport Holiday Inn
Holiday Inn San Jose Silicon Valley Hotel
Holiday Inn Silicon Valley Hotel
Holiday Inn San Jose Silicon Valley
Holiday Inn Silicon Valley

Frequently asked questions

What is the cancellation policy at Holiday Inn San Jose - Silicon Valley, an IHG Hotel?

Holiday Inn San Jose - Silicon Valley, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn San Jose - Silicon Valley, an IHG Hotel?

As of 23 Oct 2024, prices found for a 1-night stay for 2 adults at Holiday Inn San Jose - Silicon Valley, an IHG Hotel on 1 Nov 2024 start from AU$224.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn San Jose - Silicon Valley, an IHG Hotel?

Yep, Holiday Inn San Jose - Silicon Valley, an IHG Hotel has a self car park for USD 15 per night. Onsite parking is limited.

Does Holiday Inn San Jose - Silicon Valley, an IHG Hotel have a pool?

Holiday Inn San Jose - Silicon Valley, an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 10:00 PM.

Is Holiday Inn San Jose - Silicon Valley, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn San Jose - Silicon Valley, an IHG Hotel is a hit with families.

Does Holiday Inn San Jose - Silicon Valley, an IHG Hotel serve breakfast?

You bet, buffet brekkie is offered on weekdays from 6:30 AM to 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Holiday Inn San Jose - Silicon Valley, an IHG Hotel?

Yep, there's a free airport shuttle that runs from 5:00 AM - 11:00 PM on request.

Is there a bar or restaurant at Holiday Inn San Jose - Silicon Valley, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn San Jose - Silicon Valley, an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Holiday Inn San Jose - Silicon Valley, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 475 out of 1000 reviews" "
Rating 8 - Good. 215 out of 1000 reviews" "
Rating 6 - Okay. 155 out of 1000 reviews" "
Rating 4 - Poor. 82 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Cecilia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The following was not stated in Expedia site when booking: Parking fee for each night $50 deposit for each day We requested downstairs room and upon arrival they upgraded us to the 8th floor. We had to leave our bikes in their storage facility. Our room was not cleaned the entire stay. Was not advised at time of check in that we needed to call for room service. The manager on the first night was rude and not cooperative. Definitely the first and last time staying at any of these facilities Expedia needs to put the hotels fine prints on their website when booking. Now I have to wait 7-20 days for my deposit but they were quick to take it when we checked in. Not pleasant at all
Stayed 3 nights in Jul 2024

6/10 Okay

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy doors, no fan mode for HVAC
Every time a door closes to one of the neighboring rooms in the hallway you can hear it loud and clear in your room. This kept me up late at night and early in the morning. The heating and air-conditioning control is programmed so that you cannot leave the fan on all the time. This means that it’s very quiet in the room when the air conditioner goes off, and then suddenly becomes very loud when it comes back on. This also kept me up at night.
Stayed 4 nights in Jul 2024

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Plenty of space friendly staff.
Staff was friendly. Room was fresh and clean. Nice day. Only drawback was no free breakfast. Only $18 buffet in the morning seemed a little little pricey.
Stayed 5 nights in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay would Book again next time
Check in was Easy and Fast. Breakfast was Good and hot. Can’t believe some hotel guests acted like they didn’t know they charged for Breakfast. Then throw a fit when asked for ticket. Glad to see that Jose was on top of it and did an awesome Job. They had signs inside the Elevator and at the door to breakfast room. I’m sure they state that when you check in.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. The Clem building and rooms seemed new or recently renovated. Convenient if you do not have a car, as it is very close to the tram station and airport shuttle provided.
Stayed 1 night in Jul 2024

10/10 Excellent

Mick Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Wonderful staff!!
Stayed 1 night in Jul 2024

4/10 Poor

Michael

The bathroom was dirty in our room when we checked in. Room was never cleaned during our stay. It was very difficult to getfront desk to answer phoneI wontbe back.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ricky

Stayed 3 nights in Jul 2024

10/10 Excellent

Curtis

Stayed 1 night in Jul 2024

8/10 Good

BINH

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jul 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was excellent for the low price. Will definitely be staying again when in town
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish the buffet had different options for breakfast . We eat the same thing Friday and Saturday .The staff was really nice . The pool area was great! very spacious. The rooms were big pillows and bed very comfortable.
Stayed 3 nights in Jul 2024

2/10 Terrible

Yufang

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like it
Stayed 1 night in Jul 2024

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Ingrid

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It wasn’t a terrible stay by any means, but there were a few things that made the stay less enjoyable. I don’t recommend sitting on the chair that is in the room. It’s well worn and has a horrific odor. In the morning there was constant door slamming. It was very uncomfortable and disruptive. The staff was nice and helpful. I give them 2 thumbs up.
Stayed 1 night in Jul 2024

10/10 Excellent

Arely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean , fast check In and check out
Stayed 1 night in Jul 2024

4/10 Poor

Daniel

Stayed 1 night in Jul 2024

4/10 Poor

Sonia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Matthew

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Upgrade the dog floor instead of ignoring it
It started with being moved from a nice room on the seventh floor to a room on "the dog floor " I had no idea that meant a big long hallway full of rooms that were probably smoking rooms at one time and haven't been updated or really maintained for years. The bathtub and sink were rusted and the carpet looked like it was from 1976 and smelled like it too. When we tried to ask for some customer service was spoken down to by staff. Lots of noise from neighbors going on all hours of the night, so don't sleep very well. Obviously you have a dog who keeps getting woken up by strange people. Didn't take any pictures, but if anybody wants to check it out for themselves and it's room 104
Stayed 3 nights in Jul 2024

6/10 Okay

Dalal

Travelled with pets
Liked: Staff & service, property conditions & facilities
I am still angry at the fact the shift manager on the shift dragged a conversation with me about my service dog and ESA dog and actually charged me $25 fee. She then asked me what the service dog provide and I explained PTSD service dog with my therapist doctor that says I have a disability, but she dismissed that and continued educating me on what a service dog vs. service dog is. The three nights before that, I was not treated like that by the gentleman who checked me in at the front desk— he was outstanding. This female staff was absolutely disrespectful and horrible and she managed to smirk while questioning me.
Stayed 1 night in Jul 2024

10/10 Excellent

Ana

Travelled with family
Liked: Staff & service, property conditions & facilities
Light in bathroom was flickering a lot.
Stayed 2 nights in Jun 2024

8/10 Good

Lik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is at the edge of downtown. There are several motels next to it. It isn’t a very safe area. However, the property itself is well-maintained. The hotel also has little outlet and restaurants. The fitness center is has various equipment.
Stayed 2 nights in Jul 2024

8/10 Good

Dalal

Travelled with pets
Liked: Cleanliness, staff & service
Pros: 1/ staff was absolutely AMAZING! Special thank you to Jose (works in the breakfast area) for being nice, friendly, took time to have a small chat, and on top of his job! The amazing lady at the bar (I fail to remember her name), was professional yet friendly, high customer service skills, and she recommended fish tacos for lunch when I could not make a decision as I was beyond exhausted to focus. The same day, she was kind to grab me a piece of cheesecake after 9 PM and remained as great as she was earlier. 2/ food selection absolutely delicious! My workplace had a couple of events here last year and I was impressed then as I was on my stay for three nights! 3/ gorgeous building inside! Beautiful and spacious room with 1 king bed. 4/ pet friendly and we’re amazing with my 2 service dog girls! 5/ Front desk staff was simply flawless! 6/ the Dove selection of shampoo, conditioner, body wash and lotion was a great addition to the room! And the water flow in the shower was smooth and relaxing. 7/ the bed and pillows were beyond comfortable! Sheets smelled nice. Cons: 1/ I found a roach-like bug in my room. I am not sure how long it was there. I killed it and flushed it away. 2/ coffee maker in the room was hideous! When I tried making coffee, the TV turned off twice. The coffee maker was slow and took three tries to make a cup of coffee. 3/ sink in bedroom didn’t drain water properly.
Stayed 3 nights in Jul 2024

10/10 Excellent

Michael Ernest

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2024