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4.2 out of 5

"The room was quiet and lovely and dark, however I found it rather dirty and on checkout the man at reception quite rude. He was abrupt when asking a v ... " More

By a verified traveller on Wed 30 Dec 2020

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Hotel Description

Travelodge Hotel Melbourne Southbank puts you in the heart of Melbourne, within a 20-minute stroll of Crown Casino and Entertainment Complex and Melbourne Central. Highlights at this hotel include a restaurant, and in-room kitchenettes and free WiFi.

All 275 soundproofed rooms feature Smart TVs with digital channels, and you can enjoy MP3 docks, coffee/tea makers, and safes. Kitchenettes come equipped with refrigerators and microwaves, and room service is also available. Hair dryers, phones, and irons/ironing boards are also available. Housekeeping is available once per stay.

This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk, and dry cleaning/laundry services. Added amenities include laundry facilities, tour/ticket assistance, and luggage storage.

Places within a 30-minute walk of this 4-star Melbourne Central Business District hotel include Melbourne Cricket Ground and Royal Botanic Gardens.

Guest Room Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$131* Per night/room 24 Jan. - 25 Jan.

Guest Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Guest Room Queen or Twin and Sofa Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Accessible Guest Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Travelodge Hotel Melbourne Southbank ratings based on 725 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Travelodge Hotel Melbourne Southbank

Everyone (499) Couples (99) Family (88)
4 out of 5

Posted by on 31 Dec. 2020

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Comment from Hotel Management

1 Jan. 2021 by The Team at Travelodge Southbank

Thank you Manolito, we hope to see you back very soon.

3 out of 5
The room was quiet and lovely and dark, however I found it rather dirty and on checkout the man at reception quite rude. He was abrupt when asking a valid question and made me feel terrible when I left. I also asked for some drinking glasses as there were none in my room and was told to come down and get them myself from reception. Carrying 6 glasses back up to my room for my family proved quite a challenge

Posted by , from Melbourne on 30 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by Arthur Rojas - Hotel General Manager

Dear Local Thank you for your feedback on your recent stay. Recent changes in practice due to the impact of COVID-19 saw the corckery, glassware removed from the rooms (now on call). We are currently reviewing this due to recent poor feedback.

2 out of 5
Rooms not ready after 2pm and not given free bottle of wine as promised

Posted by on 29 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by Arthur Rojas - Hotel General Manager

Thank you for your feedback. We did experience technical issues on a recent Monday which caused delays in room cleaning. We do apologize for any inconvenience caused, this was an isolated incident - certainly not the norm. As this review is anonymous, I am unable to reach out to you personally to discuss and arrange for your wine to be shipped to your home address. I can be contacted via the Hotel direct. I look forward to hearing from you.

5 out of 5

Posted by on 29 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by The Team at Travelodge Hotel Southbank

Thank you for staying with us, we do hope to see you back again very soon.

5 out of 5
Great location, easy stroll along Southbank, Crown Promenade and easy access to CBD. Very friendly staff too

Posted by on 19 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by The Team at Travelodge Hotel Southbank

Thank you for the wonderful feedback, we hope to see you back again very soon.

4 out of 5
Conveniently located well priced unfortunately restaurant closed due to covid

Posted by on 14 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by The Team at Travelodge Hotel Southbank

Thank you for choosing to stay with us. Thank you for your understanding in regards to our Breakfast room closure. At this stage, we do not have opening dates confirmed however the team at Reception have some great recommendations in out local areas.

5 out of 5

Posted by on 13 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by The Team at Travelodge Hotel Southbank

Thank you for taking the time to review your stay with us. We hope to see you back again very soon. Kind regards

5 out of 5

Posted by on 13 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by The Team at Travelodge Hotel Southbank

Thank you for taking the time to review your stay with us. We hope to see you back again very soon. Kind regards

3 out of 5
Shower poor. Some of the lights in the room didn't work. Your tea is awful. No rug provided for extra warmth.

Posted by , from Wonthaggi on 11 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by Arthur Rojas - Hotel General Manager

Hi Scott Thank you for taking the time to review your stay with us. I am sorry to read that certain aspects of the room were below your expectations. We will have our Maintenance team review the lights and shower. We do not provide rugs as the rooms are fully carpeted with individual controlled heating systems. We hope to see you back very soon.

5 out of 5
Great location, walking distance to everything. Quiet location for being so close to the city. Love their pillows!

Posted by , from Bairnsdale on 7 Dec. 2020

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Comment from Hotel Management

8 Dec. 2020 by The Team at Travelodge Southbank

Thank you for taking the time to review your stay with us. We hope to see you back very soon.

Property Features

There's a restaurant on site. Public spaces have free WiFi. Event space at this hotel measures 861 square feet (80 square meters) and includes conference space. The business-friendly Travelodge Hotel Melbourne Southbank also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 275 guestrooms or units
  • 11 levels
  • 861 sq ft of conference space
  • 80 sq m of conference space
  • Built in 2006
  • Dining venue
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Tullamarine Airport (MEL) (27.6 km / 17.1 mi)
  • Train station: Southern Cross Station (2.1 km / 1.3 mi)

Room Amenities

Travelodge Hotel Melbourne Southbank offers 275 accommodations with MP3 docking stations and laptop-compatible safes. 49-inch Smart televisions come with digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

  • In-room kitchenette
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (once per stay)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Travelodge Hotel Melbourne Southbank has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 22 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Southbank Melbourne Travelodge
  • Travelodge Hotel Southbank Melbourne
  • Travelodge Southbank Melbourne
  • Melbourne Travel Lodge
  • Melbourne Travelodge
  • Southbank Travel Lodge
  • Travel Lodge Melbourne
  • Travelodge Melbourne
  • Travelodge Southbank Melbourne Hotel Melbourne
  • Travelodge Southbank Melbourne Hotel
  • Travelodge Melbourne Southbank
  • Travelodge Melbourne Southbank
  • Travelodge Hotel Melbourne Southbank Hotel
  • Travelodge Hotel Melbourne Southbank Southbank
  • Travelodge Hotel Melbourne Southbank Hotel Southbank

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.