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4.2 out of 5

"The room was suitable. Unfortunately the bathroom especially the shower floor was absolutely disgusting, the black mould and hair are one the bottom a ... " More

By a verified traveller on Tue 13 Sep 2022

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Hotel Description

Mercure Melbourne Southbank puts you in the heart of Melbourne, within a 20-minute stroll of Crown Casino and Entertainment Complex and Melbourne Central. Highlights at this hotel include a restaurant, and in-room kitchenettes and free WiFi.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Added amenities include laundry facilities, dry cleaning/laundry services, and luggage storage.

Places within a 30-minute walk of this 4-star Melbourne Central Business District hotel include Melbourne Cricket Ground and Royal Botanic Gardens.

Standard Room, Multiple Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$190* Per night/room 17 Oct. - 18 Oct.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Family Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Mercure Melbourne Southbank ratings based on 385 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Melbourne Southbank

Everyone (156) Couples (97) Family (86)
4 out of 5
Good

Posted by on 26 Sep. 2022

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3 out of 5
The room was suitable. Unfortunately the bathroom especially the shower floor was absolutely disgusting, the black mould and hair are one the bottom and inside of the door frame was gagable. Sitting on the toilet and looking at all the dirt/dust build up was so grubby it left me feeling like I had to wear thongs on the bathroom.

Posted by on 13 Sep. 2022

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1 out of 5
Staff are not helpful, they debited over $300 from my card without authorisation and the only explanation was that it was an error and would be returned in 5-20 business days. Rooms are tired and not overly clean.

Posted by on 10 Sep. 2022

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4 out of 5
Great spot, right on Southbank

Posted by on 9 Sep. 2022

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3 out of 5
Great access to Southbank

Posted by on 28 Aug. 2022

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5 out of 5
This is the best location. Close to everything including parking. Great place for families to stay.

Posted by on 21 Aug. 2022

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4 out of 5
Clean and well appointed. Excellent value.

Posted by on 16 Aug. 2022

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2 out of 5

Posted by on 20 Jun. 2022

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5 out of 5

Posted by on 18 Jun. 2022

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5 out of 5

Posted by , from Leongatha on 17 Jun. 2022

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Property Features

There's a restaurant on site. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 861 square feet (80 square meters) and includes conference space. The business-friendly Mercure Melbourne Southbank also features tour/ticket assistance, concierge services, and laundry facilities. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 275 guestrooms or units
  • 11 levels
  • 861 sq ft of conference space
  • 80 sq m of conference space
  • Built in 2006
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Flinders Street Station (1.5 km / 0.9 mi)

Room Amenities

Mercure Melbourne Southbank offers 275 accommodations with MP3 docking stations and laptop-compatible safes. Smart televisions come with digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Mercure Melbourne Southbank has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free: Maximum age 11
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 36 per night (2461 ft away)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Southbank Melbourne Travelodge
  • Travelodge Hotel Southbank Melbourne
  • Travelodge Southbank Melbourne
  • Melbourne Travel Lodge
  • Melbourne Travelodge
  • Southbank Travel Lodge
  • Travel Lodge Melbourne
  • Travelodge Melbourne
  • Travelodge Southbank Melbourne Hotel Melbourne
  • Travelodge Southbank Melbourne Hotel
  • Travelodge Melbourne Southbank
  • Mercure Melbourne Southbank Hotel
  • Travelodge Hotel Melbourne Southbank
  • Mercure Melbourne Southbank Southbank
  • Mercure Melbourne Southbank Hotel Southbank

You should know

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.