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4.5 out of 5

"Zagame's House is in a great location and has a funky, modern, stylish feel. The staff were genuinely welcoming, the decor was stunning and the amenit ... " More

By a verified traveller on Sun 11 Jul 2021

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Hotel Description

A luxury stay in Melbourne awaits you at Zagame's House. You'll be within steps of Royal Exhibition Building and within a short 5-minute stroll of Lygon Street. Highlights at this hotel include a 24-hour gym, a bar/lounge, and a conference center.

You can enjoy Smart TVs with digital channels, and all 97 soundproofed rooms feature free WiFi, coffee/tea makers, and safes. Tempur-Pedic beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and slippers. 24-hour room service, down comforters, and hair dryers are also available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Other amenities include a coffee shop/café, a snack bar/deli, and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 6:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities including food and water bowls, pet-sitting services, and pet grooming services. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Carlton hotel include Melbourne Museum and St. Vincent's Hospital.

House Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$209* Per night/room 26 Oct. - 27 Oct.

House Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Neon Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Corner Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

House Pad

Bed Count 1 King Bed Maximum Occupancy 2 Max

Zagame's House ratings based on 31 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Zagame's House

Everyone (15) Couples (7) Family (6)
5 out of 5
Zagame's House is in a great location and has a funky, modern, stylish feel. The staff were genuinely welcoming, the decor was stunning and the amenities were outstanding. I highly recommend staying at Zagame's House.

Posted by on 11 Jul. 2021

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4 out of 5
We really loved our stay at Zagame's. Beautiful comfy bed, big bathroom, big TV, lovely interior design, quiet even though its on Lygon St, stunning foyer and restaurant but a couple of things we felt could be improved. The mirror in the bathroom is way too low, the lack of shower screen means that water goes all over the bathroom floor and the coffee pods were pretty ordinary! But overall its a beautiful hotel and we would definitely stay again.

Posted by on 28 Apr. 2021

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Comment from Hotel Management

6 May 2021 by Michael

Hi Anonymous, thank you so much for the feedback. We are very happy you enjoyed you time with us. I have passed on all your comments to the senior management team to review. Thank you again!

5 out of 5

Posted by on 9 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Michael

Thanks you Anonymous for the 5 out of 5!! We love it!!

4 out of 5
Great service, location and amenities. Rooms are near new and all exactly as shown on the net. We will definitely be staying here again. The AC for our room didn’t seem to be working properly the first night, notified staff who checked it but it wasn’t fixed, luckily we had a cool change so no big deal in the end. Room was 233 if management read this.

Posted by on 23 Feb. 2021

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Comment from Hotel Management

23 Feb. 2021 by Michael

Hi Anonymous, Thanks so much for the feedback and apologies for the aircon issues! Certainly should have been sorted for you OR at least someone should have followed up and chatted to you. We do hope you return so we can look after you on you next stay.

4 out of 5

Posted by on 3 Feb. 2021

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Comment from Hotel Management

20 Feb. 2021 by Michael

Thank you for the review Peter! Most appreciated.

5 out of 5
Comfy, funky and stylish. Staff were all friendly and helpful. Will stay again 😊

Posted by on 5 Jan. 2021

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Comment from Hotel Management

6 Jan. 2021 by Michael

thank you Anon -

5 out of 5
Great place, centrally located, friendly staff....brilliant room and amenities....

Posted by on 2 Jan. 2021

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Comment from Hotel Management

2 Jan. 2021 by Michael

Thank you for the feedback!!!!

4 out of 5

Posted by on 18 Dec. 2020

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Comment from Hotel Management

23 Dec. 2020 by Tanya

Hi Joe, Thanks for reviewing us I would love to know how we could get 5/5 :) Cheers

5 out of 5
The rooms were really luxurious - ample space with a huge bed and bathroom. The amenities in the room were great too.

Posted by on 6 Dec. 2020

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Comment from Hotel Management

23 Dec. 2020 by Tanya

Hi there thanks for our lovely 5/5. Hope to see you again soon. Cheers

5 out of 5

Posted by on 17 May 2020

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Comment from Hotel Management

22 May 2020 by Gala

Hi there! Thank you for this amazing score. It's great to see you enjoyed your stay so much, please do come back again soon. Regards, Gala from #teamzagames

Property Features

There's a coffee shop/café on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Zagame's House. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Melbourne hotel is smoke free.

  • 97 guestrooms or units
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (2.9 km / 1.8 mi)
  • Metro station: Melbourne Central Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Zagame's House offers 97 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium digital channels and pay movies. Bathrooms include showers, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Separate bedroom
  • Tempur-Pedic beds
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 140 per accommodation, per stay
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services, and pet grooming services are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 28 and AUD 28 per person (approximately)
  • Covered self parking fee: AUD 20 per day
  • Pet fee: AUD 140 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: AUD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Zagame's House Hotel Carlton
  • Zagame's House Hotel
  • Zagame's House Carlton
  • Hotel Zagame's House Carlton
  • Carlton Zagame's House Hotel
  • Hotel Zagame's House
  • Zagame's House Hotel
  • Zagame's House Carlton
  • Zagame's House Hotel Carlton

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.