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4.5 out of 5

"Good location, great staff - very helpful, half decent gym, plenty of amenities onsite with a cafe, bar and restaurant. " More

By a verified traveller on Wed 18 Mar 2020

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Hotel Description

A luxury stay in Melbourne awaits you at Zagame's House. You'll be within steps of Royal Exhibition Building and within a short 5-minute stroll of Lygon Street. Highlights at this hotel include a 24-hour fitness center, a bar/lounge, and a conference center.

You can enjoy Smart TVs with digital channels, and all 97 individually decorated rooms feature free WiFi, coffee/tea makers, and safes. Tempur-Pedic beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and slippers. 24-hour room service, down comforters, and hair dryers are also available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Other amenities include a coffee shop/café, a snack bar/deli, and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 6:00 AM and 11:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Carlton hotel include Melbourne Museum and St. Vincent's Hospital.

House Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$181* Per night/room 29 Sep. - 30 Sep.

House Twin Room 2

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

The Neon Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Corner Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

House Pad

Bed Count 1 King Bed Maximum Occupancy 2 Max

Zagame's House ratings based on 22 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Zagame's House

Everyone (10) Couples (4) Family (5)
5 out of 5

Posted by on 17 May 2020

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Comment from Hotel Management

22 May 2020 by Gala

Hi there! Thank you for this amazing score. It's great to see you enjoyed your stay so much, please do come back again soon. Regards, Gala from #teamzagames

4 out of 5
Good location, great staff - very helpful, half decent gym, plenty of amenities onsite with a cafe, bar and restaurant.

Posted by on 18 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by Gala

Hi there, Thank you for your review, I'll pass it on our staff - please do come back again! Have a great week ahead, Gala

5 out of 5
Friendly staff, beautiful and modern rooms with the best mini bar!

Posted by on 17 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Gala

Hi stranger, It was a pleasure to host you! Thanks for your kind words and please do come back any time. Regards, Z agent Gala

5 out of 5
Clean and full of generous amenities and facilities. Very friendly and helpful staff. A great place to stay!

Posted by , from Sydney on 20 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Michael

Thank you Ian for your great review! We really love the feedback!

4 out of 5
Late night check in desk always open fantastic service on arrival after midnight

Posted by on 18 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Gala

Dear stranger, Thank you for your nice comment about our night staff - it is indeed very convenient to be open 24 hours! Please do come back again soon in the future, Regards, Z Agent Gala

5 out of 5

Posted by on 30 Nov. 2019

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Comment from Hotel Management

1 Dec. 2019 by Gala

Hi there, Thank you for giving us such a great score! Now that you have found us, please come back any time. Regards, Gala

5 out of 5

Posted by on 23 Nov. 2019

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Comment from Hotel Management

24 Nov. 2019 by Gal

Hi there, Thank you for your time reviewing our hotel - much appreciated! Glad to hear you had a good time, Regards, Gala

5 out of 5

Posted by on 31 Oct. 2019

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Comment from Hotel Management

2 Nov. 2019 by Gala

Hi there, Thank you so much for spending the time reviewing us! I actually cannot see your name, or if you had a good time when you were at Zagame's House... Let's assume you did. Because we're amazing, clearly! Now you've a mission: tell all your friends and family about us. Maybe not to all of them... only the cool ones :) Regards, Gala

5 out of 5
Very modern, clean. Helpful staff Excellent coffee

Posted by on 24 Oct. 2019

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Comment from Hotel Management

25 Oct. 2019 by Zagent

Thank you so much for the review!

2 out of 5
Overpriced property. Old motel that has been renovated and premium prices charged for average room. Room is not user friendly and room was poorly lit.

Posted by on 19 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by Zagame's

Sorry to hear that you were unhappy with the lighting in the room. We do thank ou for you feedback.

Property Features

There's a coffee shop/café on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury Zagame's House. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Melbourne hotel is smoke free.

  • 97 guestrooms or units
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Flinders Street Station (1.8 km / 1.1 mi)
  • Metro station: Melbourne Central Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Zagame's House offers 97 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium digital channels and pay movies. Bathrooms include showers, bathrobes, slippers, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Separate bedroom
  • Tempur-Pedic beds
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 140 per accommodation, per stay
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services, and pet grooming services are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 28 and AUD 28 per person (approximately)
  • Self parking fee: AUD 25 per night
  • Pet fee: AUD 140 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Zagame's House Hotel Carlton
  • Zagame's House Hotel
  • Zagame's House Carlton
  • Hotel Zagame's House Carlton
  • Carlton Zagame's House Hotel
  • Hotel Zagame's House
  • Zagame's House Hotel
  • Zagame's House Carlton
  • Zagame's House Hotel Carlton

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.