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4.4 out of 5

"Rooms were clean and comfortable for a family of 4. Heating excellent lower and upper floor. Had an issue with the fridge leaking and showers in the m ... " More

By a verified traveller on Sun 16 May 2021

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Hotel Description

At Quest Williamstown North, you'll be 2.3 km (1.5 mi) from Willamstown Hospital and 11.9 km (7.4 mi) from Melbourne Convention and Exhibition Centre. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features an LCD TV with cable channels, along with a furnished balcony or patio, a living room, and a dining area. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A DVD player, a coffee/tea maker, and in-room massages are also available.

Enjoy the spa tub and pool loungers. 538 square feet (50 square meters) of event facilities include a meeting room, and other business amenities include limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of a free area shuttle.

Places within a 15-minute drive of this 3.5-star Williamstown aparthotel include Crown Casino and Entertainment Complex and SEA LIFE Melbourne.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$209* Per night/room 19 Nov. - 20 Nov.

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Three Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 7 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Quest Williamstown North ratings based on 235 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Williamstown North

Everyone (108) Couples (32) Business (1) Family (90)
3 out of 5
Rooms were clean and comfortable for a family of 4. Heating excellent lower and upper floor. Had an issue with the fridge leaking and showers in the morning kept going cold on my daughter and husband. Overall a beautiful place to stay with a young family.

Posted by on 16 May 2021

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Comment from Hotel Management

8 Sep. 2021 by Hayley, Quest Williamstown North

Dear Traveler, Thank you for taking the time to leave a review on your recent stay with us at Quest Williamstown North. It is wonderful to read that our spacious double storey townhouses were perfect for your family of 4. I hope you and your family were able to make use of the walking and riding tracks right at our doorstep. I am terribly sorry to hear about the issues that occurred during your stay. I hope our friendly reception team were able to rectify this for you. We hope to welcome you and your family back in the future. Kind Regards, Hayley

5 out of 5

Posted by on 3 May 2021

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Comment from Hotel Management

9 Jul. 2021 by Quest Williamstown North

Dear Traveler, Thank you for taking the time to review your time at Quest Williamstown North. We are so glad to hear you have enjoyed your stay with us. We hope to see you again soon! Kind regards, The Quest Williamstown North Team

3 out of 5
Apartment was clean and comfortable. Bedding was insufficient and cot was requested but left for me to assemble without you instructions. the linen provided for the cot looked like it was from the opshop. When I took my 3 children to swim in the pool it was filled with leaves and appeared to be crusted dried vomit splatted along the tiles at the edge. The tiles were so slippery when wet that my 2 year old fell just walking!

Posted by on 12 Mar. 2021

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Comment from Hotel Management

8 Sep. 2021 by Hayley, Quest Williamstown North

Dear Traveler, Thankyou for taking the time to leave us a review on your most recent stay with us at Quest Williamstown North. Unfortunately due to COVID-19 restrictions and the safety of our guest and staff we are not currently permitted to assemble cots. I have passed your feedback regarding the bedding on to our management team. I have also passed your comments regarding the pool on to our maintenance and housecleaning team so that policies can be implemented to ensure the upkeep of the pool area. We are terribly sorry that we were not able to meet your expectations. We do hope to welcome you back in the near future to show you our improvements. Kind Regards, Hayley

5 out of 5
Beautiful & spacious apartments with great views. Large Cycling/walking track for exercise.

Posted by on 22 Feb. 2021

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5 out of 5
Great property, lovely location easy to access, well maintained

Posted by on 19 Jan. 2021

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5 out of 5
Very friendly customer service on both arrival and departure.

Posted by on 30 Dec. 2020

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Comment from Hotel Management

9 Jul. 2021 by Quest Williamstown North

Dear Traveler, Thank you for your review. We are so glad you have enjoyed your stay with us. We hope to welcome you back in the future. Kind regards, The Quest Williamstown North Team

5 out of 5

Posted by on 19 May 2020

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Comment from Hotel Management

24 May 2020 by Melissa

Dear Valued Guest, Thank you for taking the time to review your most recent stay at Quest Williamstown North. We are so glad to hear that you have enjoyed your stay with us. We hope to welcome you back again in the near future. Kind regards, Melissa Guest Relations Quest Williamstown North

5 out of 5
Friendly reception, good location and very spacious apartment.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

2 Apr. 2020 by Kat

Dear Valued Guest, Than you so much for taking to the to leave a great review! We're glad you enjoyed our stay. I will pass on your lovely comments to our staff! We hope to see you again in the future. Kind Regards, Quest Williamstown North

4 out of 5
Lovely apartment with excellent outdoor scenery Not suitable for people without a vehicle as it is not within walking distance to food 2 story apartment not suitable for wheelchair

Posted by , from Harrietville on 2 Mar. 2020

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Comment from Hotel Management

10 May 2020 by Quest Williamstown North

Dear Tracey, Thank you for taking the time to share your feedback with us. It is a pleasure to hear that you enjoyed your stay in one of our double storey townhouses that overlook the stunning Jawbone Reserve. Our property is within 10 minutes walking distance of the local grocery store and many restaurants. We also have a complimentary shuttle service available for guests who want to go elsewhere, we hope to welcome you back in the future so you can utilise this feature. Thank you again for your feedback. Kind Regards, Quest Williamstown North

4 out of 5

Posted by on 2 Mar. 2020

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Comment from Hotel Management

2 Apr. 2020 by kat

Dear Valued Guest, Than you so much for taking to the to leave a great review! We're glad you enjoyed our stay. We hope to see you again in the future. Kind Regards, Quest Williamstown North

Property Features

Quest Williamstown North offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. Business amenities include a meeting room and limo/town car service. Event space at this aparthotel measures 538 square feet (50 square meters). A free area shuttle within 10 km is available. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the business-friendly Quest Williamstown North. Free self parking is available. This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 2 levels
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Free area shuttle
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: North Williamstown Station (1.9 km / 1.2 mi)
  • Property shuttles: Free area shuttle within 10 km
  • Parking: Free self parking

Room Amenities

Quest Williamstown North offers 62 accommodations with washers/dryers and DVD players. Rooms open to furnished balconies or patios. Accommodations offer separate living rooms. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. 32-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Dining room
  • Living room
  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 7:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 7:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 55.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment Williamstown North
  • Quest Williamstown North
  • Quest Williamstown North Apartment
  • Quest Williamstown North Aparthotel
  • Quest Williamstown North Williamstown
  • Quest Williamstown North Aparthotel Williamstown

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.