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"Location is great. Room size is excellent & having a balcony & kitchen is great. Also being able to close the bedroom door so the hallway noise doesn’
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Quest Southbank puts you in the heart of Southbank, steps from Eureka Skydeck 88 and within a 10-minute stroll of National Gallery of Victoria. Highlights at this aparthotel include a sauna, a 24-hour business center, and in-room kitchens.
You can enjoy an LED TV with digital channels, and each apartment features a washer/dryer, free WiFi, and a balcony. A kitchen comes equipped with a refrigerator and a microwave, and room service is also available. A living room, a dining area, and a DVD player are also available.
This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a free grocery shopping service. Additionally, you'll find laundry facilities, concierge services, and a 24-hour front desk. Continental breakfast is available. There's also self parking, along with the convenience of an airport shuttle.
Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Southgate and Melbourne Arts Centre.
Quest Southbank ratings based on 588 Verified Reviews
Location is great. Room size is excellent & having a balcony & kitchen is great. Also being able to close the bedroom door so the hallway noise doesn’t disturb was a bonus. But...the hardest beds & then the softest pillows with absolutely no support left us both with aching backs the next day. A small ‘pillow menu’ would be amazing for those who prefer a latex or more supportive pillow & would have made all the difference. Also the room reeked of curry - which would normally be ok but it was so strong it got into our clothes. Leaving the balcony door open didn’t help to clear the smell.
Posted by Adams, from Melbourne on 23 Feb. 2020
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Comment from Hotel Management
23 Feb. 2020
by Quest Southbank
Dear Adams,
Thank you for sending us your feedback regarding your recent visit here at Quest Southbank. We highly value your feedback as it is important for us to know which areas we need to improve.
Rest assured that the concern you mentioned in your response have been brought to our attention. We will share with the team your valuable comments to ensure that you will have a better experience at the hotel on your next visit.
Should you have further inquiries about the hotel and for future reservations, please do not hesitate to get in touch with our 24 hours reception. You may also visit our website for more information.
We look forward to having the pleasure of welcoming you back.
Regards,
Abby
Guest Relations
5 out of 5
Location was perfect for our trip and the apartment had everything we needed
Posted by a verified traveller on 12 Feb. 2020
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Comment from Hotel Management
25 Feb. 2020
by QS
Dear Anonymous,
Thank you for your review at Quest Southbank. We are delighted about your feedback on our rooms and perfect location. We truly appreciate your kind words and will definitely share your valuable comments with the rest of the team.
Once again, thank you for your kind words and we look forward to welcoming you back here at Quest Southbank.
Kind regards,
Abby
Guest Relations
5 out of 5
Stated there would be water in the room on arrival but there was no water. Otherwise room great, bed really comfy.
Posted by a verified traveller on 4 Feb. 2020
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Comment from Hotel Management
6 Feb. 2020
by a
Dear Anonymous,
We would like to extend our sincerest appreciation for taking the time to send us your feedback about your recent stay here at Quest Southbank.
It is a regret to know that we fell short in meeting your expectations and that there has been some cause for disappointment on some aspects of your stay; rest assured that the matters you raised will be discussed with concerned managers to be addressed appropriately.
We hope that you will give us another opportunity to better serve you in the near future.
Kind regards,
Abby
Guest Relations
4 out of 5
Location, convenience and size. Fully self contained with kitchen and laundry to make longer stays very comfortable.
Posted by a verified traveller on 30 Jan. 2020
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Comment from Hotel Management
6 Feb. 2020
by a
Dear Anonymous,
Thank you for your review at Quest Southbank. We are delighted about your feedback on our clean rooms, laundry facility and excellent location. We truly appreciate your kind words and will definitely share your valuable comments with the rest of the team.
Once again, thank you for your kind words and we look forward to welcoming you back here at Quest Southbank.
Kind regards,
Abby
Guest Relations
4 out of 5
Handy to everything. Friendly and helpful staff. Quiet.
Posted by Kaylene on 17 Jan. 2020
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Comment from Hotel Management
27 Jan. 2020
by Abby
Dear Kaylene,
Reading through your review and learning about your magnificent experience was such a delight. It warms our hearts to know that we were able to be a part of that wonderful memory you will forever cherish.
Your compliments will serve as motivation to the whole Quest Southbank team and will aid us in our continuous pursuit for excellence.
We look forward to having the pleasure of welcoming you back.
Kind regards,
Abby
Guest Relations
5 out of 5
Fabulous location, spacious clean apartment, easy walking distance to all the fun Melbourne has to offer
Posted by a verified traveller on 9 Jan. 2020
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Comment from Hotel Management
10 Jan. 2020
by Abby
Dear Anonymous,
Thank you for your review at Quest Southbank. We are delighted about your feedback on our spacious clean rooms and excellent location.
We look forward to welcoming you back here at Quest Southbank.
Kind regards,
Guest Relations Officer
5 out of 5
Clean, well set out apartment, friendly staff and allowed to keep luggage there before and after checking.
Posted by a verified traveller on 6 Jan. 2020
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Comment from Hotel Management
10 Jan. 2020
by Abby
Dear Anonymous,
We thank you for taking a time to let us know about your experience during your recent stay with us.
It is indeed our commitment to provide an excellent service as what our brand is known for. We are pleased to hear that we have been meeting, if not exceeding, your expectations.
It will be a delight to welcome you back anytime soon!
Kind regards,
Abby
Guest Relations Officer
5 out of 5
Posted by a verified traveller on 1 Jan. 2020
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Comment from Hotel Management
10 Jan. 2020
by Abby
Dear Anonymous,
Thank you for taking the time to share your feedback. It is with great pleasure to hear that you had an enjoyable experience here at Quest Southbank.
Once again, thank you and we look forward to welcoming you back here at Quest Southbank.
Kind regards,
Abby
Guest Relations Officer
4 out of 5
I liked the assistance I had from Reception people b ut would have preferred to be given the full situation with parking costs etc before we arrived.
Quest Southbank offers its guests a sauna and a fitness center. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. The business-friendly Quest Southbank also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 4.5-star Southbank aparthotel is smoke free.
1 building
88 guestrooms or units
22 levels
Business center (24 hours)
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Grocery service (free)
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Separate living room1
Free WiFi
Kitchen
Laundry facilities
Separate dining area
Washer/dryer
Refrigerator
Microwave
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Flinders Street Station (1.1 km / 0.7 mi)
Property shuttles: Airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Quest Southbank offers 88 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate living rooms. 40-inch LED televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Southbank aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is provided daily.
In-room kitchen
Washer and dryer
Private balcony
Dining room
Living room
In-room dining (limited hours)
HD television
Digital channels
DVD player
Refrigerator
Microwave
Espresso maker
Kitchenware
Shower and tub combination
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests can enjoy continental breakfast for a fee.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the aparthotel include a sauna and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is 18
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 50.0 per day.
Cribs (infant beds) are available for AUD 7 per night.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 300 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: AUD 10 per person (approximately)
Self parking fee: AUD 35 per night
Crib (infant bed) fee: AUD 7 per night
Rollaway bed fee: AUD 50.0 per day
Credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
