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4.4 out of 5

"The staff were so hospitable and friendly. Great location could walk everywhere and great price. " More

By a verified traveller on Fri 03 Jul 2020

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Hotel Description

Quest Southbank puts you in the heart of Melbourne, steps from Eureka Skydeck 88 and within a 10-minute stroll of National Gallery of Victoria. Highlights at this aparthotel include a restaurant, and in-room kitchens and washers/dryers.

You can enjoy an LED TV with digital channels, and each apartment features free WiFi, a living room, and a dining area. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A DVD player, an espresso maker, and free local calls are also available.

The café, Saporito Cafe Bar & Grill, is open for breakfast, brunch, and lunch. Business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. Each morning continental breakfast is served between 7:30 AM and 1:00 PM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Southgate and Melbourne Arts Centre.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$140* Per night/room 15 Nov. - 16 Nov.

Deluxe Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Deluxe Three Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Quest Southbank ratings based on 589 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Southbank

Everyone (321) Couples (104) Business (2) Family (160) Other (1)
5 out of 5
The staff were so hospitable and friendly. Great location could walk everywhere and great price.

Posted by , from Phillip island on 3 Jul. 2020

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Comment from Hotel Management

5 Jul. 2020 by Abby

Dear Vicki, Thank you for taking the time to share your feedback. It is with great pleasure to hear that you had an enjoyable experience here at Quest Southbank. Your positive comments on our excellent and hospitality demonstrated by our staff is an encouragement to us to continue providing our guests with excellent and memorable experience. Once again, thank you and we look forward to welcoming you back here at Quest Southbank. Kind Regards, Abby Guest Relations Officer

4 out of 5
Location is great. Room size is excellent & having a balcony & kitchen is great. Also being able to close the bedroom door so the hallway noise doesn’t disturb was a bonus. But...the hardest beds & then the softest pillows with absolutely no support left us both with aching backs the next day. A small ‘pillow menu’ would be amazing for those who prefer a latex or more supportive pillow & would have made all the difference. Also the room reeked of curry - which would normally be ok but it was so strong it got into our clothes. Leaving the balcony door open didn’t help to clear the smell.

Posted by , from Melbourne on 23 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Quest Southbank

Dear Adams, Thank you for sending us your feedback regarding your recent visit here at Quest Southbank. We highly value your feedback as it is important for us to know which areas we need to improve. Rest assured that the concern you mentioned in your response have been brought to our attention. We will share with the team your valuable comments to ensure that you will have a better experience at the hotel on your next visit. Should you have further inquiries about the hotel and for future reservations, please do not hesitate to get in touch with our 24 hours reception. You may also visit our website for more information. We look forward to having the pleasure of welcoming you back. Regards, Abby Guest Relations

5 out of 5
Location was perfect for our trip and the apartment had everything we needed

Posted by on 12 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by QS

Dear Anonymous, Thank you for your review at Quest Southbank. We are delighted about your feedback on our rooms and perfect location. We truly appreciate your kind words and will definitely share your valuable comments with the rest of the team. Once again, thank you for your kind words and we look forward to welcoming you back here at Quest Southbank. Kind regards, Abby Guest Relations

5 out of 5
Stated there would be water in the room on arrival but there was no water. Otherwise room great, bed really comfy.

Posted by on 4 Feb. 2020

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Comment from Hotel Management

6 Feb. 2020 by a

Dear Anonymous, We would like to extend our sincerest appreciation for taking the time to send us your feedback about your recent stay here at Quest Southbank. It is a regret to know that we fell short in meeting your expectations and that there has been some cause for disappointment on some aspects of your stay; rest assured that the matters you raised will be discussed with concerned managers to be addressed appropriately. We hope that you will give us another opportunity to better serve you in the near future. Kind regards, Abby Guest Relations

4 out of 5
Location, convenience and size. Fully self contained with kitchen and laundry to make longer stays very comfortable.

Posted by on 30 Jan. 2020

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Comment from Hotel Management

6 Feb. 2020 by a

Dear Anonymous, Thank you for your review at Quest Southbank. We are delighted about your feedback on our clean rooms, laundry facility and excellent location. We truly appreciate your kind words and will definitely share your valuable comments with the rest of the team. Once again, thank you for your kind words and we look forward to welcoming you back here at Quest Southbank. Kind regards, Abby Guest Relations

4 out of 5
Handy to everything. Friendly and helpful staff. Quiet.

Posted by on 17 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Abby

Dear Kaylene, Reading through your review and learning about your magnificent experience was such a delight. It warms our hearts to know that we were able to be a part of that wonderful memory you will forever cherish. Your compliments will serve as motivation to the whole Quest Southbank team and will aid us in our continuous pursuit for excellence. We look forward to having the pleasure of welcoming you back. Kind regards, Abby Guest Relations

5 out of 5
Fabulous location, spacious clean apartment, easy walking distance to all the fun Melbourne has to offer

Posted by on 9 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Abby

Dear Anonymous, Thank you for your review at Quest Southbank. We are delighted about your feedback on our spacious clean rooms and excellent location. We look forward to welcoming you back here at Quest Southbank. Kind regards, Guest Relations Officer

5 out of 5
Clean, well set out apartment, friendly staff and allowed to keep luggage there before and after checking.

Posted by on 6 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Abby

Dear Anonymous, We thank you for taking a time to let us know about your experience during your recent stay with us. It is indeed our commitment to provide an excellent service as what our brand is known for. We are pleased to hear that we have been meeting, if not exceeding, your expectations. It will be a delight to welcome you back anytime soon! Kind regards, Abby Guest Relations Officer

5 out of 5

Posted by on 1 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Abby

Dear Anonymous, Thank you for taking the time to share your feedback. It is with great pleasure to hear that you had an enjoyable experience here at Quest Southbank. Once again, thank you and we look forward to welcoming you back here at Quest Southbank. Kind regards, Abby Guest Relations Officer

4 out of 5
I liked the assistance I had from Reception people b ut would have preferred to be given the full situation with parking costs etc before we arrived.

Posted by on 15 Nov. 2019

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Property Features

Along with a restaurant, there's a coffee shop/café on site. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly Quest Southbank. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 91 guestrooms or units
  • 22 levels
  • Dining venue
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (27.3 km / 16.9 mi)
  • Train station: Flinders Street Station (1.1 km / 0.7 mi)
  • Property shuttles: Airport pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Southbank offers 91 accommodations with washers/dryers and DVD players. Accommodations offer separate living rooms. 40-inch LED televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Espresso maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 1:00 PM.

Saporito Cafe Bar & Grill - This café serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 7.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12 and AUD 20 for adults, AUD 12 and AUD 20 for children (approximately)
  • Airport shuttle fee: AUD 83 per vehicle (maximum occupancy 4)
  • Self parking fee: AUD 35 per night
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 7.0 per night
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment Southbank
  • Quest Southbank
  • Southbank Quest
  • Quest Southbank Apartment
  • Quest Southbank Southbank
  • Quest Southbank Aparthotel
  • Quest Southbank Aparthotel Southbank

You should know

  • Quest Southbank offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.