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4.1 out of 5

"It could do with a little upgrade but overall it was functional and clean. " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

At Carlton Apartments on Lygon you'll be within a short 5-minute stroll of Lygon Street and Royal Exhibition Building. Highlights at this aparthotel include in-room kitchens, free WiFi, and LCD TVs.

Each apartment is individually furnished and features a dining area, a sitting area, and cable TV. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A coffee/tea maker, free local calls, and in-room massages are also available. Limited housekeeping is available.

This smoke-free aparthotel offers free WiFi in public areas, concierge services, and dry cleaning/laundry services. Other amenities include laundry facilities, multilingual staff, and luggage storage. On weekday mornings cooked-to-order breakfast is served between 7:00 AM and noon. There's also the convenience of self parking.

Sights within a 10-minute walk of this 3-star Carlton aparthotel include University of Melbourne and Melbourne Museum.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$73* Per night/room 5 Jul. - 6 Jul.

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Quest Carlton on Finlay ratings based on 323 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Carlton on Finlay

Everyone (166) Couples (62) Students (1) Family (91)
4 out of 5
It could do with a little upgrade but overall it was functional and clean.

Posted by , from Hobart on 15 Mar. 2020

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2 out of 5
Front door didn't close properly on its own. No winders on the awning windows. Couldn't close them properly and air was coming in Carpet was worn and rippled Queen bed was two singles shoved together Tv points to the kitchen, had to relocate to watch it Balcony overlooked the kitchens of the street restaurants which smelt like rotten vegetables. Apparently the workers start at 5 in the morning on a Sunday. Overhead cupboard to the kitchen was behind the fridge panel, hard to access for a cup Corner of plaster wall near bedroom has a chunk missing.

Posted by on 15 Mar. 2020

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2 out of 5
Very tired building. Needs work inside! Staff friendly. Lift slow

Posted by on 27 Feb. 2020

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4 out of 5

Posted by on 21 Feb. 2020

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2 out of 5
The staff and communication with the property were wonderful. The room was clean enough but the condition of the property was very disappointing. We stayed in a 2 bedroom apartment room with windows that were sealed with Gaffa tape. The gaffa tape had been there for so long that it had cracked and started to fall apart. This also meant that the room was not well insulated against the noise of Lygon st. If not for this significant maintenance issue I would have given a higher rating.

Posted by , from Canberra on 19 Feb. 2020

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4 out of 5
Location is excellent with Lygon St on your doorstep, and Melbourne's CBD a short stroll or tram ride. We were upgraded to a 2 bedroom which was really good. The decor and rooms need a good overhall definitely time for a revamp. A maintenance check would be good too. Its a no frills hotel but we had all we needed. Staff pleasant and price and cleanliness were good.

Posted by on 10 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Daniel

Dear Valued Guest, Thank you so much for taking the time to complete our online Guest Satisfaction Survey regarding your recent stay with us here at Quest Carlton on Finlay. We have taken note of the areas that you experienced a concern with and will take the necessary actions to improve on these. We look forward to welcoming you back to Quest Carlton on Finlay in the not too distant future. Kind regards Daniel Manager Quest Carlton on Finlay

4 out of 5

Posted by on 5 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Mitchell

Dear Valued Guest, Thank you so much for taking the time to complete our Online survey. I am thrilled to read that you found the Customer Service our Reception staff offered was amazing. Our staff are always willing to go above and beyond to create that Home away from Home experience for our guests and I will certainly pass on your feedback to them. We thank you once again for choosing to stay with Quest Carlton on Finlay and we look forward to welcoming you back in the near future. Kind regards Mitchell Rodda Sales Manager Quest Carlton on Finlay

5 out of 5
Parking was too expensive and I wasn’t notified of price while booking.

Posted by on 4 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by Mitch

Dear Valued Guest, Thank you so much for taking the time to complete our online Guest Satisfaction Survey regarding your recent stay with us here at Quest Carlton on Finlay. We look forward to welcoming you back to Quest Carlton on Finlay in the not too distant future. Kind regards Mitchell Rodda Sales Manager Quest Carlton on Finlay

4 out of 5
Location to Lygon Street and Queen Victoria Market. Balcony on rooms

Posted by on 3 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by Mitch

Dear Valued Guest, Thank you for choosing to stay with us here at Quest Carlton on Finlay and taking the time to offer your feedback. I am pleased you enjoyed our central location. Located so close to Melbourne CBD and many wonderful attractions Melbourne has to offer really is so convenient for our guests. We trust you will return again very soon. Kind regards Mitchell Rodda Sales Manager Quest Carlton on Finlay

2 out of 5
Location handy. Room smelled. Open windows for fresh air only to find I was overlooking garbage bins from eateries in Lyon street

Posted by on 30 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Daniel

Dear Valued Guest, Thank you so much for taking the time to complete our online Guest Satisfaction Survey regarding your recent stay with us here at Quest Carlton on Finlay. We have taken note of the areas that you experienced a concern with and will take the necessary actions to improve on these. We look forward to welcoming you back to Quest Carlton on Finlay in the not too distant future. Kind regards Daniel Fitt Manager Quest Carlton on Finlay

About the Quest Carlton on Finlay

Location 2-9 Finlay Place, Carlton, VIC 3053

Property Features

As a guest of Carlton Apartments on Lygon, you'll find multilingual staff, concierge services, and laundry facilities. WiFi is free in public spaces. Carlton Apartments on Lygon also features dry cleaning/laundry services, room service (during limited hours), and discounted use of a nearby fitness facility. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Carlton aparthotel is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 5 levels
  • Built in 1980
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Flinders Street Station (1.9 km / 1.2 mi)
  • Metro station: Melbourne Central Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Carlton Apartments on Lygon offers 52 accommodations with safes and coffee/tea makers. These individually furnished accommodations have separate sitting areas. LCD televisions come with cable channels. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Carlton aparthotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on a limited basis and in-room massages can be requested. Renovation of all guestrooms was completed in January 2016.

  • In-room kitchen
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM and noon.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 11 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 11 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and safety measures are currently in place.The property is professionally cleaned, and disinfectant is used to clean the property.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Property uses a professional cleaning service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 30 per person (approximately)
  • Self parking fee: AUD 30 per day
  • Crib (infant bed) fee: AUD 5.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carlton Quest
  • Quest Carlton
  • Quest Carlton Finlay
  • Quest Finlay
  • Quest Finlay Apartment
  • Quest Finlay Apartment Carlton
  • Quest Finlay Carlton
  • Quest Carlton On Finlay Hotel Melbourne
  • Quest Carlton Finlay Apartment
  • Quest Carlton on Finlay
  • Carlton Apartments on Lygon Carlton
  • Carlton Apartments on Lygon Aparthotel
  • Carlton Apartments on Lygon Aparthotel Carlton
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.