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Hotel Description

A family-friendly stay in Melbourne awaits you at Mercure Melbourne Albert Park. Within a 20-minute stroll, you'll find Albert Park Lake and Chapel Street. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

The fine-dining restaurant, Windows Restaurant, serves local cuisine and is open for breakfast and dinner. Atrium bar & lounge is the hotel's own cocktail bar, serving drinks along with dinner. Enjoy the indoor swimming pool, gym, and sauna. Business amenities include a conference center and a 24-hour business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

With a stay at this 4-star Melbourne hotel, you'll be 2.2 km (1.4 mi) from St Kilda Beach and 2.5 km (1.6 mi) from Luna Park.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$145* Per night/room 18 Aug. - 19 Aug.

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Suite, 1 Bedroom, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, Multiple Beds (Premium)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mercure Melbourne Albert Park ratings based on 458 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Melbourne Albert Park

Everyone (368) Couples (35) Business (10) Family (24)
4 out of 5
Great place to stay, value for money

Posted by on 9 Aug. 2022

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Comment from Hotel Management

10 Aug. 2022 by Emily

Thank you for your wonderful review Jay, it is great to hear that you enjoyed your time with us. Hope to see you again soon.

5 out of 5
Staff where friendly help full restraunt for breakfeast was amazing the only thing I disliked they should had a fan in showerbu other thwn that don really have anything bad to say anazing hotel or price

Posted by on 25 Jul. 2022

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Comment from Hotel Management

30 Jul. 2022 by Emily

Dear Brendan, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one.

3 out of 5
The staff were friendly and helpful the foyer looked amazing and the food was great! We couldnt change the teperature of our room so we had to open a window because the room was too hot the bathroom had no ventilation it was like a sauna and was only partly cleaned. The hallway to the room had room service dirty dishes left from the previous guests including our room door and were still there the next day

Posted by on 11 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Emily

Thank you for your review Christine, it is great to hear that the staff were friendly and you like the look of the foyer. Hope to see you again soon.

4 out of 5
Rooms were a decent size, beds were comfortable, friendly staff, extensive breakfast options, great location and kids loved the pool. Would stay again.

Posted by on 9 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Emily

Thank you for your wonderful review Jay, it is great to hear that you enjoyed your time with us. Hope to see you again soon.

3 out of 5
Location is good, parking is overpriced, rooms are not that well insulated can hear a lot of other guests in adjoining rooms.

Posted by on 4 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Emily

Thank you for your feedback Nicholas, hope to see you again soon.

4 out of 5
Basic hotel, a bit pricey considering location and what you get for it.

Posted by on 3 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Emily

Thank you for your feedback Ross.

2 out of 5
Check your bank account that you're not charged for a service you didn't use. A few days after returning home notice bank account debited for valet parking that was never used. 2 months later after several phone calls being told each time it will be refunded it hasn't been. Still waiting.

Posted by on 29 Jun. 2022

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2 out of 5
We stayed 3 nights at Mercure Albert Park at level 2, with 2 queen beds. The room is a bit smelly, only good thing to say is room is spacious & mattress are good. The rest are terrible, shower is the worst. Water pressure is super slow & not equal, other room use toilet, the hot water is gone when you have a shower. Lift is smelly. Seems like they didn't wash the extra colourful pillows on bed , the covers are stained & smelly. The price is not cheap either paid reasonable price 164$ per night & terrible. Toiletries for 2 adults & kid only give one set, thank god i brought all my toiletries. We would never go back to that hotel again.

Posted by on 26 Jun. 2022

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Comment from Hotel Management

18 Jul. 2022 by Emily

Thank you for your feedback Ei Theingi, I am sorry you experienced so many issues during your stay. I hope that you will give us an opportunity to redeem ourselves.

5 out of 5
Location Fantastic. Staff were lovely

Posted by on 21 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by Emily

Thank you for your wonderful review Callista, it is great to hear that you enjoyed your time with us. Hope to see you again soon.

5 out of 5
Great gym and comfy beds.

Posted by on 21 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by Emily

Thank you for your wonderful review Callista, it is great to hear that you enjoyed your time with us. Hope to see you again soon.

About the Mercure Melbourne Albert Park

Location 65 Queens Road, Melbourne, VIC 3004

Renovations + Closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

  • Restaurant

The following facilities are closed on Sunday and Saturday:

  • Restaurant

Property Features

Mercure Melbourne Albert Park offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the family-friendly Mercure Melbourne Albert Park. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.

  • 209 guestrooms or units
  • 5 levels
  • 2 buildings
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Flinders Street Station (4.6 km / 2.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Mercure Melbourne Albert Park offers 209 accommodations with safes and coffee/tea makers. 40-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Windows Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Espresso Bar - Overlooking the golf course and garden, this café specializes in Modern European cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.

Atrium bar & lounge - Overlooking the golf course and garden, this cocktail bar specializes in local cuisine and serves dinner only. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 25 for adults and AUD 25 for children (approximately)
  • Covered self parking fee: AUD 20 per day
  • Covered valet parking fee: AUD 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Albert
  • Mercure Albert Hotel
  • Mercure Albert Hotel Melbourne Park
  • Mercure Melbourne Albert Park
  • Mercure Melbourne Park
  • Mercure Melbourne Albert Park Hotel
  • Mercure Albert Park Hotel
  • Mercure Albert Park
  • Mercure Melbourne Albert Park Hotel
  • Mercure Melbourne Albert Park Melbourne
  • Mercure Melbourne Albert Park Hotel Melbourne

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 24 hours per day (3-device limit). WiFi in public areas is also free for up to 24 hours per day (3-device limit).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.