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Mercure Melbourne Albert Park

4.0 star property
Lakefront hotel with fitness centre and sauna

Photo gallery for Mercure Melbourne Albert Park

Lobby
Executive lounge
Daily cooked-to-order breakfast (AUD 26 per person)
Miscellaneous
Executive lounge

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$153
includes taxes & fees
22 Dec - 23 Dec

Explore the area

View map
65 Queens Road, Melbourne, VIC, 3004
  • Place, St Kilda Road
    ‪2 min walk‬
  • Place, Albert Park Lake
    ‪2 min walk‬
  • Place, Alfred Hospital
    ‪9 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Lake View

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 King Bed, Lake View

7.0 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
Bidet
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

7.8 out of 10
Good
(27 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
Bidet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bidet
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Privilege, Room, 1 King Bed, Lake View

Privilege, Room, 1 King Bed, Lake View

Privilege, Room, 1 King Bed, Lake View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bidet
Shower/bath combination
  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bidet
Shower/bath combination
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
Bidet
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - twin
Separate bedroom
Blackout curtains
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, Lake View

Superior Suite, 1 Bedroom, Lake View

Superior Suite, 1 Bedroom, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - twin
Separate bedroom
Blackout curtains
  • 40 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, Multiple Beds (Premium)

In-room safe, desk, laptop workspace, blackout curtains

Family Room, Multiple Beds (Premium)

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bidet
Shower/bath combination
  • 52 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the area

Melbourne

At Mercure Melbourne Albert Park you'll be within just a 10-minute stroll of Albert Park Lake and St Kilda Road. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The fine-dining restaurant, Windows Restaurant, serves local cuisine and is open for breakfast and dinner. Atrium bar & lounge is the hotel's own cocktail bar, serving drinks along with dinner. Enjoy the indoor swimming pool, gym, sauna and pool loungers. Meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site. .Places within a 30-minute walk of this 4-property class Melbourne Central Business District hotel include Chapel Street and St Kilda Beach.

What's nearby

  • St Kilda Road - 2 min walk - 0.2 km
  • Albert Park Lake - 2 min walk - 0.2 km
  • Alfred Hospital - 9 min walk - 0.8 km
  • Chapel Street - 15 min walk - 1.3 km
  • St Kilda Beach - 3 min drive - 2.7 km

Getting around

  • Southern Cross Station - 11 min drive
  • Prahran Station - 17 min walk
  • Melbourne Airport (MEL) - 29 min drive

Restaurants

  • ‪Mortimer's Bar - ‬1 min walk
  • ‪Cafe La Colline - ‬9 min walk
  • ‪Pullman Albert Park Executive Lounge - ‬3 min walk
  • ‪Windows Restaurant - ‬1 min walk
  • ‪Hawker Canteen - ‬8 min walk

About this property

Mercure Melbourne Albert Park

Lakefront hotel with fitness centre and sauna
Mercure Melbourne Albert Park offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Melbourne Albert Park. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Melbourne hotel is smoke free.

  • 209 guestrooms or units
  • 5 levels
  • 2 buildings
  • Conference rooms
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Melbourne Albert Park offers 209 accommodations with a safe and coffee/tea makers. 40-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Free in-room WiFi is limited to 24 hours per day (3-device limit)
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free for up to 24 hours per day (3-device limit)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per day)
  • Secured, covered valet parking on site (AUD 45 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Atrium bar & lounge
  • Espresso Bar
  • Windows Restaurant

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On a lake
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (210 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Restaurant
The following facilities are closed on Saturday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 70.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately AUD 26 per person
  • Covered self-parking fee: AUD 25 per day
  • Valet parking fee: AUD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 24 hours per day (3-device limit). WiFi in public areas is also free for up to 24 hours per day (3-device limit).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Albert
Mercure Albert Hotel
Mercure Albert Hotel Melbourne Park
Mercure Melbourne Albert Park
Mercure Melbourne Park
Mercure Melbourne Albert Park Hotel
Mercure Albert Park Hotel
Mercure Albert Park
Mercure Melbourne Albert Park Hotel
Mercure Melbourne Albert Park Melbourne
Mercure Melbourne Albert Park Hotel Melbourne

Frequently asked questions

What is the cancellation policy at Mercure Melbourne Albert Park?

Mercure Melbourne Albert Park offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Melbourne Albert Park?

As of 18 Dec 2025, prices found for a 1-night stay for 2 adults at Mercure Melbourne Albert Park on 22 Dec 2025 start from AU$153.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Melbourne Albert Park?

Yep, Mercure Melbourne Albert Park has a secured covered self car park for AUD 25 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Mercure Melbourne Albert Park?

The closest beach to Mercure Melbourne Albert Park is St Kilda Beach (2.2 km).

Does Mercure Melbourne Albert Park have a pool?

Mercure Melbourne Albert Park has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

Is Mercure Melbourne Albert Park family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Mercure Melbourne Albert Park is a hit with families.

Does Mercure Melbourne Albert Park serve breakfast?

You bet, cooked-to-order breakfast is offered weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Melbourne Albert Park?

No, Mercure Melbourne Albert Park does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Melbourne Albert Park?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone? The dining venue is closed on Monday, Tuesday, Wednesday, Thursday and Friday.

What time are check-in & check-out at Mercure Melbourne Albert Park?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Mercure Melbourne Albert Park?

No, only service animals are allowed.

Is there a golf course on site at Mercure Melbourne Albert Park?

There is a golf course next to Mercure Melbourne Albert Park.

Mercure Melbourne Albert Park Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 359 out of 1001 reviews
Rating 8 - Good. 315 out of 1001 reviews
Rating 6 - Okay. 172 out of 1001 reviews
Rating 4 - Poor. 105 out of 1001 reviews
Rating 2 - Terrible. 50 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Betty

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. Great amenities
Stayed 1 night in Dec 2025

8/10 Good

Michelle

Travelled with family
Yes clean and staff were amazing
Stayed 2 nights in Dec 2025

8/10 Good

Erina

Travelled with family
Liked: Cleanliness
Clean
Stayed 4 nights in Nov 2025

8/10 Good

Daniela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Comfy bed and very clean, quiet and dark room made for a great nights sleep! Great location, easy to tram into the city
Stayed 1 night in Nov 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
We booked the accommodation because of the proximity to the Around the Bay cycling event village which was only 2 kilometres away. Many other cyclists were staying at the Mecure for the same reason
Stayed 3 nights in Oct 2025

8/10 Good

Ghazi

Liked: Staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were particularly lovely. We arrived much earlier before check in and asked to store our bags. The staff were more than happy to do so but also allowed us to check in as soon as our room was ready which was hours ahead of our check in time. Upon checkout, the gentleman was lovely and had a smile on his face(even though he was dealing with a difficult customer before us). Very comfortable beds too, I could have slept all day.
Stayed 1 night in Sep 2025

4/10 Poor

Amanda

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Emergency evacuation at around 9pm. No explanation or staff to show guests to fire escape or upon return to the building. Then next morning no hot water and we had an early departure. Offered us a breakfast when they knew we had to be out early for a previous appointment. Will not stay again.
Stayed 1 night in Sep 2025

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, amenities
The stay was fine until the last morning when housekeeping came in to my room at 9am while i was getting out of the shower. Didnt overly appreciate that. Not sure why they were coming in to my room before I'd checked out.
Stayed 4 nights in Sep 2025

8/10 Good

David, LIVINGSTON

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to Albert park
Stayed 1 night in Sep 2025

8/10 Good

Susan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Rodney

Business traveller
Liked: Amenities, property conditions & facilities
Excellent views of Albert Park
Stayed 3 nights in Aug 2025

4/10 Poor

Kirsten

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was very small and dismal and we were placed next to the lift, so at times it was a bit noisy too. The bathroom also wasn’t the cleanest we have been in. On a good note, the bed was very comfortable.
Stayed 1 night in Aug 2025

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lovely view. Very friendly and helpful staff while I was there. I would call this a 3 star at best. Very, very basic. The shower only offered a dribble of water. I had to move heavy furniture to access a PowerPoint near the bed.
Stayed 1 night in Aug 2025

6/10 Okay

Timothy, Mountain Creek

It needs renovation because it's looking tired.
Stayed 6 nights in Aug 2025

10/10 Excellent

kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was transferred to this hotel as the one I booked has closed down. Note that Pullman and Mercure are in 2 separate towers. The Mercure lobby is not as nice but they share facilities. The rooms are as expected, minimalist but the beds are very comfy and the staff are very nice and helpful. The bar and lobby area is absolutely amazing. I will definitely be back
Stayed 3 nights in Aug 2025

6/10 Okay

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Challenging stay, noisy maintenance works making the room noisy starting from 7am (no sleep in possible). When we phoned down to reception and they said they didn’t know of any works … however there we jackhammers going in the car park, things blocked off. The noise was audible in the windows cafe, we ended up having to move locations to work during the day. Called multiple times to get our swimwear after checkout (same day) and no reply, no calls back.
Stayed 3 nights in Aug 2025

10/10 Excellent

Long

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, convenient parking, close by park
Stayed 3 nights in Jul 2025

10/10 Excellent

susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed the family stay. Only negative is that the heating controller wasn’t functioning properly and the room was too hot! Otherwise an excellent stay. Some facilities could be upgraded eg bathrooms around the hotel
Stayed 2 nights in Aug 2025

8/10 Good

Silvina

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice family stay.
Stayed 2 nights in Jul 2025

8/10 Good

Kris

Liked: Amenities
Clean and tidy and safe
Stayed 1 night in Aug 2025

2/10 Terrible

Minh Huong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a terrible experience staying in this hotel. 1. My dad forgot the password to open the safe and we kept all our passports there. It was 2 days before we got back to our country so we were kinda panic and as the staff to help us open it.The receptionist said there would be someone sent to our room to help us that day and my dad asked for the specific time, but she just said "I don't know, but today". We were not satisfied with her answer but we could not do anything so we just went our the whole day, hoping that when we returned, it would have been unlocked. BUT NO. It remained untouched. The next day, my dad had to express his dissatisfaction and finally, they sent someone to our room. It only took them about a minute to open the safe, so why didn't they do it the day before as they promised us? 2. We paid them 250 AUD for the security deposit and spent 169 AUD for breakfast so in return, they had to give us 81 AUD back. They promised it would take 3-5 working days for the process but we wait for nearly 2 weeks. Nothing was returned. Now, it has been 8 working days and we haven't seen our money back yet. I rarely leave a bad review for any kind of hospitality service, but my experience at this hotel was truly disappointing. Overall, this stay was frustrating and far below the standard I expected. Poor communication, slow action, and unfulfilled promises left us with a very negative impression. I strongly don't recommend anyone to stay in this hotel.
Stayed 5 nights in Jul 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed. Friendly staff. Great breakfast
Stayed 1 night in Aug 2025

6/10 Okay

Eleisha

Liked: Cleanliness
Disliked: Property conditions & facilities
The pillows were terrible and only 2 were provided. No extra blankets and only 1 bath towel in the bathroom when we booked for 2 people to stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Odile

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A massive shout out Chinese Boy Jack at Breakfast & El Salvadorian Sister in The Breakfast area. As well as Kiwi at Breakfast. Lastly great customer Service from Tall Handsome Asian Guy named Richard at Concierge who helped me open the boom gates so that my car can go in & out. Absolutely enjoyed the Buffeet Breakfast. Missed out on swimming in the pool.
Stayed 2 nights in Aug 2025