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3.9 out of 5

"I did like the property, but didn’t like that the hotel would not help with cancellation of 2/3 days due to the Grand Prix being cancelled. Also hear ... " More

By a verified traveller on Mon 16 Mar 2020

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Hotel Description

A family-friendly stay in Melbourne awaits you at Mercure Melbourne Albert Park. You'll be 2.7 km (1.7 mi) from St Kilda Beach and 2.8 km (1.7 mi) from Royal Botanic Gardens. Highlights at this hotel include 2 bars/lounges, a restaurant, and an indoor swimming pool.

You can enjoy flat-screen TVs with cable channels, and all 209 soundproofed rooms feature free WiFi, free wired Internet, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining convenient. Safes, hair dryers, and phones are also available.

The fine-dining restaurant, Windows Restaurant, serves local cuisine and is open for breakfast and dinner. Atrium bar & lounge is the hotel's own cocktail bar, serving drinks along with dinner. Enjoy the fitness center, spa tub, sauna, and pool loungers. Business amenities include a conference center and a 24-hour business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4-star Melbourne hotel, you'll be 4.1 km (2.5 mi) from SEA LIFE Melbourne and 4.1 km (2.6 mi) from Crown Casino and Entertainment Complex.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$105* Per night/room 25 Oct. - 26 Oct.

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Late Check in Only (from 10pm)- Standard King

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Melbourne Albert Park ratings based on 458 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Melbourne Albert Park

Everyone (391) Couples (28) Business (10) Family (21)
5 out of 5

Posted by on 3 Jul. 2020

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3 out of 5
I did like the property, but didn’t like that the hotel would not help with cancellation of 2/3 days due to the Grand Prix being cancelled. Also hearing that some guests from the Grand Prix were suspected of being tested for this horrible virus. We didn’t want to spend the other two days in our rooms some headed home. We have lost money in every aspect of the weekend.

Posted by on 16 Mar. 2020

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3 out of 5
The bathroom was quite run down the bath looked yellow, highly scratched and the shower taps were spraying out water when turned on from behind the tap in the wall. The room itself was ok, but could do with an update.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by MT

Thank you for your review. We appreciate your feedback and you'll be excited to hear that we are in the middle of bathroom and room updates throughout the hotel! Thank you again for sharing your thoughts and opinions and we look forward to welcoming you back in the future. Kind regards, Michael Thomas. General Manager.

4 out of 5
Bed little hard but overall very good would def stay again 😊

Posted by , from Geelong on 3 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by ET

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that you would definitely stay again! Thank you for the feedback and we look forward to welcoming you back soon.

3 out of 5

Posted by on 28 Feb. 2020

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Comment from Hotel Management

4 Mar. 2020 by ET

Thank you for your review. At Mercure, we appreciate any and all feedback so that we may improve our services for guests in the future. If you have anything you would like to bring to our attention, please feel free to contact the hotel directly. We look forward to welcoming you back in the future.

5 out of 5

Posted by on 21 Feb. 2020

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Comment from Hotel Management

4 Mar. 2020 by ET

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5
All great! My fourth stay at this property and it is always wonderful.

Posted by , from Echuca, VIC on 15 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by ET

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5

Posted by on 15 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by ET

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5

Posted by on 7 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by ET

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4 out of 5
Food in restaurant was fantastic. Bathroom & carpets in need of an upgrade

Posted by on 7 Jan. 2020

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Comment from Hotel Management

21 Feb. 2020 by ET

Thank you for your review! We are glad to see that you enjoyed your time in our hotel! I have passed on your feedback to our Management Team for further review. We look forward to welcoming you back in the future.

About the Mercure Melbourne Albert Park

Location 65 Queens Road, Melbourne, VIC 3004

Property Features

As a guest of Mercure Melbourne Albert Park, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the family-friendly Mercure Melbourne Albert Park. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.

  • 209 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 bars or lounges
  • Dining venue
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (29.6 km / 18.4 mi)
  • Train station: Flinders Street Station (4.3 km / 2.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Melbourne Albert Park offers 209 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Windows Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Espresso Bar - Overlooking the golf course and garden, this café specializes in Modern European cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar.

Atrium bar & lounge - Overlooking the golf course and garden, this cocktail bar specializes in local cuisine and serves dinner only. Happy hour is offered.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 250 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 25 for adults and AUD 25 for children (approximately)
  • Covered self parking fee: AUD 20 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Albert
  • Mercure Albert Hotel
  • Mercure Albert Hotel Melbourne Park
  • Mercure Melbourne Albert Park
  • Mercure Melbourne Park
  • Mercure Melbourne Albert Park Hotel
  • Mercure Albert Park Hotel
  • Mercure Albert Park
  • Mercure Melbourne Albert Park Hotel
  • Mercure Melbourne Albert Park Melbourne
  • Mercure Melbourne Albert Park Hotel Melbourne

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 24 hours per day (3-device limit). WiFi in public areas is also free for up to 24 hours per day (3-device limit).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.