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4.7 out of 5

"We found tv and phone not working. But realised the reason as nee carpet had been laid that day. Was fixed straight away. Great friendly service. Fant ... " More

By a verified traveller on Mon 10 Feb 2020

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Hotel Description

Alto Hotel on Bourke puts you in the heart of Melbourne, within just a 10-minute stroll of SEA LIFE Melbourne and Yarra Riverfront. Highlights at this hotel include in-room free WiFi and LED TVs.

IPod docks, cable TV, and coffee/tea makers are featured in all 50 rooms. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and free toiletries, while pillowtop beds invite a good night's rest. Additionally, free newspapers, free local calls, and safes are available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Added amenities include coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:30 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4-star Melbourne Central Business District hotel include Bourke Street Mall and Melbourne Convention and Exhibition Centre.

Petite Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Apartment - Spa

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Alto Hotel on Bourke ratings based on 329 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Alto Hotel on Bourke

Everyone (198) Couples (80) Business (1) Family (37)
5 out of 5
We found tv and phone not working. But realised the reason as nee carpet had been laid that day. Was fixed straight away. Great friendly service. Fantastic lounge and fun candy bar.

Posted by on 10 Feb. 2020

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Comment from Hotel Management

8 Apr. 2020 by Manager

Dear Guest, Thank you so much for leaving this great review, we are glad that we could assist with your technical issue and resolve it quickly. Looking forward to welcoming you in Melbourne in the future.

5 out of 5

Posted by on 1 Feb. 2020

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4 out of 5

Posted by on 21 Jan. 2020

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4 out of 5
Car park difficult to into/out, rooms are small but adequate.

Posted by on 22 Dec. 2019

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Comment from Hotel Management

4 Feb. 2020 by Olivia

We appreciate you taking the time to leave us feedback, we do have a small on-site carpark as well as a larger facility off-site which we try to allocate for those wanting more space. Kind regards, Olivia

4 out of 5
Quaint accommodation, very comfy bed and lovely staff.

Posted by on 18 Dec. 2019

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Comment from Hotel Management

3 Feb. 2020 by Olivia

Hello, We're thrilled that you had a great stay with us! And we agree - the beds are super comfy! Thanks for taking the time to leave your lovely review, and we can't wait to see you again. Kind regards, Olivia

5 out of 5
Friendly service makes staying at the Alto like a home away from home.

Posted by on 13 Dec. 2019

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Comment from Hotel Management

3 Feb. 2020 by Olivia

Hello, The Alto team is so thrilled to hear that our hotel feels like your home away from home! This is exactly what we strive for - and we hope we can welcome you back very soon! Thank you for taking the time to leave your kind feedback. Kind regards, Olivia

4 out of 5
Breakfast was average, need different yogurts and wholemeal bread

Posted by on 8 Dec. 2019

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Comment from Hotel Management

3 Feb. 2020 by Olivia

Hello, Thank you very much for your feedback, we've taken it into consideration. Kind regards, Olivia

5 out of 5
Great location, friendly staff. Clean rooms and comfy beds

Posted by on 4 Dec. 2019

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5 out of 5
Close to Southern Cross station and airport Skybus. Our room was very quiet. Great value for money.

Posted by on 17 Nov. 2019

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4 out of 5

Posted by on 5 Nov. 2019

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Property Features

As a guest of Alto Hotel on Bourke, you'll find a library, tour/ticket assistance, and multilingual staff. A computer station is on site and WiFi is free in public spaces. The eco-friendly Alto Hotel on Bourke also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 5 levels
  • Built in 2006
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (23 km / 14.3 mi)
  • Train station: Southern Cross Station (0.4 km / 0.2 mi)
  • Metro station: Flagstaff Station (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Alto Hotel on Bourke offers 50 accommodations with iPod docking stations and minibars. Beds feature pillowtop mattresses. 40-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:30 AM to 10:00 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Parking height restrictions apply
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 25 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 16 and AUD 29 for adults, AUD 10 and AUD 15 for children (approximately)
  • Self parking fee: AUD 35 per night (in/out privileges)
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alto Bourke
  • Alto Bourke Melbourne
  • Alto Hotel
  • Alto Hotel Bourke
  • Alto Hotel Bourke Melbourne
  • Alto Hotel Melbourne
  • Alto Bourke
  • Alto Hotel on Bourke Hotel
  • Alto Hotel on Bourke Melbourne
  • Alto Hotel on Bourke Hotel Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.