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Emerald Hotel

4.5 star property
Luxury hotel with free parking connected to the convention center in Gisborne

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Photo gallery for Emerald Hotel

View from property
Exterior
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Balcony
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Reviews
8.2

Very good

Popular amenities

  • Pool
  • Room serviceRoom serviceRoom service
  • Parking includedParking includedParking included
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Popular LocationTairawhiti Museum8 min walk
  • Popular LocationGisborne Harbour11 min walk
  • Popular LocationEastwoodhill Arboretum17 min walk
  • AirportGisborne (GIS)6 min drive

Room options

View all photos for Junior Suite

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Separate bath and shower
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Separate bathtub and shower, free toiletries, hair dryer, towels

Standard Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Executive Suite, River View

Executive Suite, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Separate bath and shower
Hairdryer
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, Pool View

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Executive Suite, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Separate bath and shower
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Apartment

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Separate bath and shower
Hairdryer
  • Sleeps 5
  • 2 Single Beds

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The price is AU$252
for 1 night
includes taxes & fees
24 May - 25 May
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About the area

Gisborne

Enjoy the seasonal outdoor swimming pool and pool loungers. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find free WiFi in public areas, a terrace and luggage storage. There's also the convenience of free self parking.

What's nearby

  • Tairawhiti Museum - 8 min walk
  • Gisborne Harbour - 11 min walk
  • Eastwoodhill Arboretum - 17 min walk
  • Midway Beach - 5 min drive
  • Gisborne Hospital - 6 min drive

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • Ballance Street Bistro & Bar - 2 min drive
  • Bollywood Star Indian Tandoori Restaurant - 13 min walk
  • Morrell's Artisan Bakery - 17 min walk
  • McDonald's - 6 min walk
  • Burger King - 10 min walk

About this property

Emerald Hotel

Luxury hotel with free parking connected to the convention center in Gisborne
Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A seasonal outdoor pool, a terrace, and room service (during limited hours) are also featured at the luxury Emerald Hotel. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Gisborne hotel is smoke free.

  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference rooms
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Lift
  • No smoking on site
Emerald Hotel offers 49 accommodations with DVD players and complimentary newspapers. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • DVD player
  • Free cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

What is the cancellation policy at Emerald Hotel?

Emerald Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Emerald Hotel?

As of 10 May 2024, prices found for a 1-night stay for 2 adults at Emerald Hotel on 19 May 2024 start from AU$181.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Emerald Hotel?

Yep, Emerald Hotel has a free self car park. Onsite parking is limited.

Does Emerald Hotel have a pool?

Emerald Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is there a free airport shuttle available at Emerald Hotel?

No, Emerald Hotel does not offer an airport shuttle service.

Are pets allowed at Emerald Hotel?

No, pets are not allowed.

Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 243 out of 603 reviews" "
Rating 8 - Good. 224 out of 603 reviews" "
Rating 6 - Okay. 90 out of 603 reviews" "
Rating 4 - Poor. 33 out of 603 reviews" "
Rating 2 - Terrible. 13 out of 603 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Ange

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Curley

Liked: Cleanliness, staff & service
Lisa the manager was amazing she made our stay extra special. Our room was lovely thanks to Lisa for the upgrade. I recommend staying here.
Stayed 1 night in Mar 2024

8/10 Good

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good size room overlooking the river. This was a good spot handy to the main Street.
Stayed 1 night in Mar 2024

8/10 Good

pete

Travelled with partner
Liked: Cleanliness, staff & service
windows did not shut completely, rubber seal need to be replaced, hence noise from air con units outside, other wise no complaints would stay there again. room No 8255.
Stayed 2 nights in Feb 2024

8/10 Good

Christine

Stayed 1 night in Feb 2024

6/10 Okay

Chris

Business traveller
Room big, noisy (traffic) and bed OK. Check in was a bit of a shambles. While sleeping late afternoon/early evening someone turned up in the room. Turns out they had just checked in and had been given my room.
Stayed 1 night in Mar 2023

2/10 Terrible

Yvonne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude the hallways reception and rooms are very run down and dirty the pool is filthy and un kept would not recommend to anyone
Stayed 2 nights in Feb 2023

8/10 Good

Jolene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Great location. Unfortunately, quite run down.

4/10 Poor

Ngarangi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Close to town and pool although needing work was good for the hot days we had
Stayed 3 nights in Feb 2023