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4.3 out of 5

"Stunning view. Lots of room. Walking distance to town. Easy access to public transport. " More

By a verified traveller on Sun 10 Jul 2022

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Hotel Description

A luxury stay in Queenstown awaits you at Oaks Queenstown Club Suites. Within a 20-minute stroll, you'll find Queenstown Gardens and Queenstown Mall.

You can enjoy a flat-screen TV with digital channels, and each apartment features free WiFi, a sitting area, and a coffee/tea maker. A portable fan, a hair dryer, and an iron/ironing board are also available.

This business-friendly apartment building offers free WiFi in public areas, a fitness center, and a terrace. Additionally, you'll find laundry facilities, tour/ticket assistance, and luggage storage. There's also free self parking, along with the convenience of a free shopping center shuttle.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$181* Per night/room 12 Sep. - 13 Sep.

1 Bedroom, Lake View - No Housekeeping

Bed Count 1 King Bed Maximum Occupancy 3 Max

3 Bedrooms, Lake View

Bed Count 3 King Beds Maximum Occupancy 7 Max

1 Bedroom, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Lake View with Spa

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hotel Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oaks Queenstown Club Suites ratings based on 320 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Queenstown Club Suites

Everyone (126) Couples (96) Family (96)
5 out of 5
Stunning view. Lots of room. Walking distance to town. Easy access to public transport.

Posted by on 10 Jul. 2022

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4 out of 5
Gorgeous views and the lower side of the road means no roadnoise pn the big decks

Posted by on 3 Apr. 2022

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Comment from Hotel Management

3 Apr. 2022 by Front Office Manager

Dear Andrew, Thank you very much for your feedback. Hope you can return in the future. Kind regards, Laura.

1 out of 5
Was booked in for two nights. Only stayed for one. Didn’t sleep at all had the people staying next to us banging on to joining door all night. And when we told the people at the counter about our experience they pretty much told us it was our own fault for not ringing the caregiver in the middle of the night. We didn’t get out money back for the night we didn’t stay and still waiting to hear back from the manager that we were told would contact us. Never staying here again

Posted by on 27 Feb. 2022

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Comment from Hotel Management

28 Feb. 2022 by Front Office Manager

Dear Matt, Thank you for taking the time to review us. We are truly sorry to know there were noisy neighbors. Unfortunately, if we are not informed about this we are not able to offer a different room. We always welcome our guests feedback in reception and our team is always happy to offer different rooms if necessary. Hope you can return in the future to show you what we can truly offer. Kind regards, Laura.

4 out of 5
The view was great, clean n tidy. Some broken lazyboy chairs could do with updating.

Posted by on 28 Nov. 2021

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Comment from Hotel Management

2 Dec. 2021 by Front Office Manager

Dear Lyn, Thank you for your feedback. Hope you can return in the future. Kind regards, Laura.

5 out of 5
Stunning view!

Posted by on 21 Nov. 2021

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Comment from Hotel Management

2 Dec. 2021 by Front Office Manager

Dear Sara, Thank you for your feedback. Hope you can return in the future. Regards, Laura.

4 out of 5
Access is good off the Frankton-Queenstown Rd. Location to the CDB is good. Great views of the Remarkables and Kelvin Heights. Facilities are really good. Access from the carpark to the rooms is undercover, so great in all weather.

Posted by on 21 Nov. 2021

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Comment from Hotel Management

2 Dec. 2021 by Front Office Manager

Dear Fraser, Thank you for your feedback. We hope you can return in the future for another great experience with us. Kind regards, Laura.

5 out of 5
Great views and plenty of space for 5 adults.

Posted by on 17 Oct. 2021

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Comment from Hotel Management

2 Dec. 2021 by Front Office Manager

Dear Jason, Thank you for your feedback. Hope you can return in the future. Regards, Laura

5 out of 5
The views were stunning, spa was a great feature

Posted by on 24 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by Assistant Front Office Manager

Dear valued guest, Thank you for your feedback. We hope you can return in the future. Kind regards, Laura.

3 out of 5
the heating was good especially the floor in bathroom. But generally the room had a tired look. the kitchen cabinetry was showing the age of the units by beginning to delaminate.

Posted by on 23 May 2021

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Comment from Hotel Management

24 May 2021 by Assistant Front Office Manager

Dear guest, Thank you for taking the time to review us. We apologize of the maintenance issues in your room. We will follow this up with the rest of the team. We hope you can return in the future. Kind regards, Laura.

2 out of 5
Staff failed to communicate with us after discovering food items had disappeared from our cupboard which we discovered when we were back home. Only answered emails when pressed and never got back to us or rectified the issue

Posted by on 3 May 2021

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Comment from Hotel Management

4 May 2021 by Assistant Front Office Manager

Dear valued guest, Thank you for sharing your comments about your recent stay with us. We would like to apologize about your experience with us. Please know that this is not our usual standard of service and we will follow this up with the housekeeping manager. Hope you can return in the future. Kind regards, Laura.

About the Oaks Queenstown Club Suites

Location 171-179 Frankton Road, Queenstown, 9300

Property Features

As a guest of Oaks Queenstown Club Suites, you'll find a fitness center, a terrace, and tour/ticket assistance. Public spaces have free WiFi. The luxury Oaks Queenstown Club Suites also features laundry facilities and an elevator. Free self parking is available. This 4-star Queenstown apartment is smoke free.

  • 69 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

Oaks Queenstown Club Suites offers 69 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 40-cm flat-screen televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Queenstown apartment provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans.

  • Sitting area
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Heating
  • Portable fan

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 8 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 44.0 per day.
  • Cribs (infant beds) are available for NZD 20.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Please note that this property charges a fixed percentage fee on credit and debit card transactions.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Car not required
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 44.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Club Queenstown
  • Oaks Club Resort
  • Oaks Club Resort Queenstown
  • Oaks Club Hotel Queenstown
  • Oaks Hotel Queenstown
  • Oaks Club
  • Oaks Club Resort
  • Oaks Queenstown Club Suites Apartment
  • Oaks Queenstown Club Suites Queenstown
  • Oaks Queenstown Club Suites Apartment Queenstown

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.