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4.4 out of 5

"Very comfortable stay, we did have a slight issue with our power not working but a staff member we approached had fixed it for us in no time. Marvello ... " More

By a verified traveller on Mon 01 Jun 2020

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Hotel Description

Ibis Rotorua puts you in the center of Rotorua, 1.3 km (0.8 mi) from Polynesian Spa and 3.9 km (2.4 mi) from Skyline Rotorua. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

LED TVs with satellite channels are featured in all 145 rooms, and you can enjoy WiFi, hair dryers, and phones. Nice touches to enhance your stay include free toiletries and down comforters. Refrigerators, irons/ironing boards, and desks are also available.

The restaurant, I-Restaurant, is open for breakfast, lunch, and dinner. I-Bar is the hotel's own bar, serving drinks along with breakfast and lunch. Other amenities include WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of free parking nearby.

Within a 20-minute drive of this 3.5-star Rotorua hotel, attractions include Lake Rotorua and Lake Rotoiti.

Superior Twin Room, Multiple Beds, Lake View

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Standard Twin Room, Multiple Beds, City View

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

ibis Rotorua ratings based on 354 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ibis Rotorua

Everyone (164) Couples (138) Family (54)
5 out of 5
Very comfortable stay, we did have a slight issue with our power not working but a staff member we approached had fixed it for us in no time. Marvellous service. 10/10 would recommend

Posted by on 1 Jun. 2020

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Comment from Hotel Management

7 Jun. 2020 by Edward J.

Many thanks for your kind review. I am pleased to hear that you had a pleasant stay with us! We look forward to welcoming you back soon for another enjoyable stay.

4 out of 5

Posted by on 4 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Edward J.

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again!

4 out of 5
Great location.nice and clean hotel rooms but no complementary drinks such as water or any soft drinks. Toilet and bathroom extractor fan found filters blocked.no proper ventilation other wise it is great place to stay.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Edward J.

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We do appreciate the feedback about the extractor fan in the bathroom and will look into that as soon as possible. We hope to see you back again soon!

5 out of 5
Great location and friendly staff. Good carpark facility and free WIFI. Clean room and comfy bed. Will stay here next time I visit Rotorua.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

1 Mar. 2020 by Edward J.

Thank you for your awesome review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua.

5 out of 5
Great stay, room was all set with Aircon going lights on etc. Only thing was parking. Not enough parking around back so had to park at novetel so car had cameras on it

Posted by on 28 Feb. 2020

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Comment from Hotel Management

1 Mar. 2020 by Edward J.

Thank you so much for your 5 star review! I am glad to hear you enjoyed your visit. Come back to visit us again soon!

5 out of 5
Central/room Rate/easy access/carparking/bar/efficient room/quiet

Posted by on 19 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Edward J.

Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4 out of 5

Posted by on 10 Jan. 2020

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Comment from Hotel Management

3 Feb. 2020 by Edward J.

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon!

4 out of 5
Handy location, walking distance into shopping area and Eat Streat.

Posted by on 9 Jan. 2020

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Comment from Hotel Management

3 Feb. 2020 by Edward J.

Thank you for taking the time to write a positive review. Glad to see you enjoyed our great location! Hope to see you again soon!

4 out of 5
Recommend the Ibis in Rotorua, the room was compact but clean, the beds were SUPER comfortable and staff were great at check.

Posted by on 12 Dec. 2019

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3 out of 5
Perfectly adequate but for the price, the room and bathroom were very small

Posted by on 9 Dec. 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. The business-friendly ibis Rotorua also features tour/ticket assistance, concierge services, and laundry facilities. Self parking is free. You'll have access to the indoor pool at a partner property. This 3.5-star Rotorua hotel is smoke free.

  • 145 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9.8 km / 6.1 mi)
  • Parking: Free self parking

Room Amenities

Ibis Rotorua offers 145 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. 42-inch LED televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries. This Rotorua hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • LED television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

I-Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

I-Bar - This bar serves breakfast, lunch, and dinner. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 25 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 10.00 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Hotel Rotorua
  • Ibis Rotorua
  • Rotorua Ibis
  • Ibis Rotorua Hotel Rotorua
  • ibis Rotorua Hotel
  • ibis Rotorua Hotel
  • ibis Rotorua Rotorua
  • ibis Rotorua Hotel Rotorua

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.