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4.7 out of 5

"Great value for money. Great location. Very clean and comfortable. " More

By a verified traveller on Fri 21 Aug 2020

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Family Studio Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 2 Bedrooms, Private Bathroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

Studio, 1 Queen Bed, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

King Studio + 1 Single

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

A family-friendly stay in the heart of Wellington awaits you at U Residence Hotel. Within steps you'll find popular attractions like Te Papa (Museum of New Zealand) and Wellington Central Business District. Highlights at this hotel include a 24-hour fitness center, and in-room kitchens and washers/dryers.

All 12 rooms feature free WiFi, furnished balconies, and LCD TVs. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Down comforters and free toiletries are nice touches to enhance your stay. Coffee/tea makers, free local calls, and Netflix are also available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a terrace. Added amenities include laundry facilities, express check-out, and childcare. Each morning continental breakfast is served between 8:00 AM and 10:00 AM. There's also the convenience of limited parking.

Attractions within a short walk walk of this 4-star Te Aro hotel include Wellington Waterfront and Courtenay Place.

U Residence Hotel ratings based on 91 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for U Residence Hotel

Everyone (51) Couples (28) Business (1) Family (7) Other (1)
5 out of 5
Great value for money. Great location. Very clean and comfortable.

Posted by on 21 Aug. 2020

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Comment from Hotel Management

22 Aug. 2020 by PJ.

Dear Guest, Thank you for your time and review on our Hotel.

5 out of 5
Excellent service from Hiro and Sisi, they accommodated our request for an early check in when many other hotels would not. The room was sparkling clean and exactly what we needed and the central location was perfect.

Posted by , from Wellington on 2 Aug. 2020

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Comment from Hotel Management

3 Aug. 2020 by Kris

Good Evening Ms. Willow, Thank you for taking the time to place feedback on Expedia subsequent to your recent stay. We are delighted that you enjoyed your stay, and found our staff friendly, courteous and helpful, and our central location very convenient! Again I would like to thank you for taking the time to place your feedback and look forward to welcome you back shall you visit our beautiful city in the future. Kind regards, Kris

5 out of 5
We found challenging to find a place that allows dogs. We are so grateful for this, especially in a property in such good condition. It was also very close to waterfront and local shops. Would happily stay again. Host was extremely welcoming and personable too!

Posted by on 10 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Sisi

Thank you so much for your fantastic review. We are so please that you were able to bring your dog with you! We are extremely luck to be in a great spot in terms of location! We look forward to welcoming you and your furry friend back again. Kind regards Sisi

4 out of 5
What a great room, with kitchenette and oven/cooktop. So clean and everything you need. Great for travelling with others; as a female travelling by myself I felt a little uneasy about the security, with having no front desk, but that may not worry everyone. Amazing location ext to Te Papa, cinema and restaurant area.

Posted by on 8 May 2019

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Comment from Hotel Management

9 May 2019 by Hiro

Dear Anonymous Thank you so much for choosing to stay with us. It is very pleasing to read that you though our room was great with all the facilities/amenities. You also liked the location of the hotel close to everything in Wellington CBD. We are sorry that you felt unsafe with our front desk only open from 8am - 8pm. Please rest assured that we are all a phone call away and next time you are welcome to call our after hours anytime. Looking forward to welcoming you back in the future. Kind regards, Hiro Ogata Duty Manager

4 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Hiro

Dear Anonymous Thank you for your stay and lovely rating on us. Kind regards Hiro Ogata Duty Manager

3 out of 5
Convenient location. Sisi the manager was very helpful. Room clean, but rather tired.

Posted by on 6 Mar. 2019

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Comment from Hotel Management

21 Mar. 2019 by Hiro

Dear Anonymous Thank you for choosing to stay with us and taking the time to give us your review. We will let Sisi know about your nice comments. She will be very pleased to know you thought she was very helpful. Looking forward to welcoming you back in the future. Hiro Ogata Duty Manager

5 out of 5
Great location, super close to Te Papa Museum. A short walk from New World Supermarket. Plenty of dining options close by.

Posted by on 4 Dec. 2018

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Comment from Hotel Management

5 Dec. 2018 by Hiro

Dear Guest Thank you so much for your nice feedback. We are thrilled to know that your stay was 5 out of 5 and enjoyed especially the location of the hotel. Looking forward to welcoming you back in the future. Kind regards, Hiro Ogata Duty Manager

5 out of 5
Very convenient location, close to the waterfront, Courtney Place, inner city Wellington, a local supermarket and Oriental Parade. Amazingly quiet considering it’s central location. Had a very comfy stay. Our apartment was city facing, the apartments on the other side of the corridor waterfront facing but both very light and cheerful. The hosts were very kind and friendly.

Posted by , from Nelson on 25 Nov. 2018

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Comment from Hotel Management

28 Nov. 2018 by Pankaj

Dear Julie, Thank you for your time and review. We are happy to hear that you enjoyed your stay with us and you find our hotel location very convenient. Hope we see you again in near future. Regards, Pankaj.

4 out of 5
Hiro is an excellent host! Friendly and funny. Thank you.

Posted by on 23 Nov. 2018

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Comment from Hotel Management

24 Nov. 2018 by Hiro

Dear Guest. We are very happy that you had a great stay with us. Looking forward to welcoming you back in the future!! Kind regards, Hiro Ogata Duty Manager

4 out of 5
Nice hotel great location and friendly staff. My only complaint was that the toilet did not flush properly and no ventilation in the bathroom!

Posted by on 3 Oct. 2018

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Property Features

As a guest of U Residence Hotel, you'll find a 24-hour fitness center, a terrace, and tour/ticket assistance. Public spaces have free WiFi. The family-friendly U Residence Hotel also features concierge services, complimentary newspapers in the lobby, and laundry facilities. This 4-star Wellington hotel is smoke free.

  • 1 building
  • 1 floor
  • 12 guestrooms or units
  • Built in 2007
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Wellington Intl. Airport (WLG) (7.1 km / 4.4 mi)
  • Train station: Wellington Station (1.5 km / 1 mi)

Room Amenities

U Residence Hotel offers 12 accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Beds feature down comforters. 50-inch LCD televisions come with Netflix. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • LCD television
  • Premium channels
  • Netflix
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

In order to check in, guests can use the silver intercom box located at the right side of the building. Guests should press the Up arrow to alert the apartment manager, and then press the bell to be let in.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.0 per day.

Pet Policy

  • Pets: NZD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve onsite parking. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 16 per person (approximately)
  • Nearby parking fee: NZD 35 per night
  • Pet fee: NZD 35 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 30.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Home City Apartment Wellington
  • At Home Hotel Wellington
  • At Home Wellington Hotel Wellington
  • Wellington At Home Hotel
  • U Residence Hotel Wellington
  • U Residence Wellington
  • Apartment U Residence Hotel Wellington
  • Wellington U Residence Hotel Apartment
  • Apartment U Residence Hotel
  • U Residence Hotel (formerly At Home Wellington)
  • At Home Wellington City
  • U Residence
  • U Residence Hotel Hotel
  • U Residence Hotel Wellington
  • U Residence Hotel Hotel Wellington

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at U Residence Hotel.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.