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 Kuta •1 Room
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Sheraton Bali Kuta Resort - CHSE Certified

5-star property
Jalan Pantai Kuta, Kuta, Bali 1800 796 370
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4.8 out of 5
Exceptional!
See all 55 wotif Reviews

"Staff were extremely welcoming and friendly. Guest facilities were excellent (pool/gym/day spa) Hotel location was close to everything and walking dis ... " More

By a verified traveller on Fri 24 Feb 2023

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Hotel Description

You'll be connected to a shopping center at Sheraton Bali Kuta Resort, and within a short 5-minute stroll of Beachwalk Shopping Center and Kuta Beach. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools, and a full-service spa.

A relaxing day at Shine Spa can include hot stone massages, body scrubs, and facials along with aromatherapy and reflexology. The restaurant, Daily Social, is open for breakfast, brunch, lunch, and dinner. The Lounge is the hotel's own lobby lounge. Spend the day at the beach and enjoy the onsite free kids' club, 24-hour gym, and sauna. Business amenities include 10 meeting rooms and a 24-hour business center. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Places within a short walk of this 5-star Downtown Kuta hotel include Poppies Lane II and Kuta Square is within 15 minutes.

Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$184* Per night/room 26 May - 27 May

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Balcony, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Bali Kuta Resort ratings based on 55 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Bali Kuta Resort

Everyone (16) Couples (16) Family (23)
5 out of 5
Staff were extremely welcoming and friendly. Guest facilities were excellent (pool/gym/day spa) Hotel location was close to everything and walking distance to street stalls, beaches, nightclubs, high end shopping complex and numerous restaurants. We loved our stay and will be back!

Posted by on 24 Feb. 2023

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Comment from Hotel Management

9 Mar. 2023 by Ashley Lai - General Manager

Dear Anita Karina,Thank you for taking the time to share your experience at Sheraton Bali Kuta Resort. We are grateful for your feedback and delighted to know that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back to our resort for another memorable experience.Sincerely,Ashley LaiGeneral Manager

5 out of 5
Great Location The staff were extremely professional and friendly

Posted by , from Moranbah on 2 Sep. 2022

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Comment from Hotel Management

6 Sep. 2022 by Sitha Saraswati - Hotel Manager

Dear Mark,Thank you for choosing to stay with us for your recent travels to Kuta. We're glad that you were satisfied with your stay and our friendly hospitality.We look forward to welcoming you back to Sheraton Bali Kuta Resort for another lovely stay.Sincerely,Sitha SaraswatiHotel Manager

4 out of 5
Great location and the staff are great

Posted by on 6 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by Sheraton Bali Kuta Resort Team

Dear Mr/s. Sid, Thank you for your lovely review. We are pleased to hear that you enjoy your stay with us and we look forward to welcoming you back whenever your travels bring you back to Kuta. Sincerely, Sheraton Bali Kuta Resort Team

5 out of 5
Good service, excellent location and cleanliness are the main qualities

Posted by on 23 Jul. 2019

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Comment from Hotel Management

7 Aug. 2019 by Marie Browne

Dear Guest, Thank you very much for your excellent review. We are happy to know that your recent experience was so pleasant and that we exceeded your expectations. We look forward to providing another memorable experience for you in the future. Regards, Marie Browne General Manager

4 out of 5
liked that it was quite central to everything being next to the beachwalk shopping centre was fantastic - nice shopping complex with everything we needed there

Posted by on 1 May 2019

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Comment from Hotel Management

6 May 2019 by Marie Browne

Dear Guest, Thank you for highlighting our strategic location, right in the heart of Kuta, and I am pleased to know that it could help explore the local experience. I hope that your pleasant experience will lead your travel back to Sheraton Bali Kuta Resort. With Regards, Marie Browne General Manager

5 out of 5
Staff was very accommodating to your needs, they went above & beyond to achieve this. Also location was perfect.

Posted by on 10 Apr. 2019

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Comment from Hotel Management

11 Apr. 2019 by Marie Browne

Dear guest, Thank you for taking the time to review us. I am delighted to learn that you love our strategic location and our associate performance, indeed our associate empowered to go above and beyond for our guest. I wish this memorable experience will lead your travel back to the Sheraton Bali Kuta Resort. With Regards, Marie Browne General Manager

5 out of 5
We enjoyed our stay at the Sheraton. Staff are super friendly and helpful.

Posted by on 22 Nov. 2018

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Comment from Hotel Management

6 Dec. 2018 by Kristanti Tannady

Dear guest, Thank you for taking the time to provide us with a feedback I am delighted to learn that service given by our associates has met your expectation and create a memorable experience during your recent stay. We look forward to providing another memorable experience for you in the near future. Regards, Kristanti Tannady Hotel Manager

3 out of 5

Good location

Pros: Friendly employees
Cons: Entertainment around the pool
Location: Very good
Had a good time. Nice room, clean, big and comfortable The hotel is nice but too quiete, without much entertainment like happy hours, live music other days other than fridayBreakfast in general very good. But not colts meat or any cheese

Posted by on 12 Jul. 2018

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Comment from Hotel Management

13 Jul. 2018 by Dario Orsini

Dear guest, Thank you for taking the time to review us. I am delighted to learn that you had a good time with us and enjoyed the room experience. We are appreciating your feedback for the resort entertainment and breakfast selection. I am looking forward to welcoming you back to our resort. Regards, Dario Orsini General Manager

4 out of 5
Great facilities and staff. We were occasionally disturbed by the noise of the improvement works.

Posted by on 3 Dec. 2017

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Comment from Hotel Management

15 Dec. 2017 by Dario Orsini

Dear Guest, Greeting from Sheraton Bali Kuta Resort! Thank you very much for taking the time to share your impressions of our facilities and the hospitality service by our associate. In another side, pleased apologize for the noise issue which created inconvenience rather than allowing you to relax. We look forward to welcoming you back to our resort. Regards, Dario Orsini General Manager

4 out of 5

Good position

Pleasant Breakfast restaurant outside section could do with an upgrade on furniture

Posted by , from Perth on 7 Sep. 2017

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Comment from Hotel Management

20 Sep. 2017 by Dario Orsini

Dear Greg, Greeting from Sheraton Bali Kuta Resort. I am delighted to learn that you had a pleasant stay with us and we appreciate your feedback about our restaurant furniture, will definitely share with our team for further improvement. I am looking forward to welcoming you again on your next trip to Bali. Regard, Dario Orsini General Manager

About the Sheraton Bali Kuta Resort - CHSE Certified

Location Jalan Pantai Kuta, Kuta, Bali 80361

Property Features

Sheraton Bali Kuta Resort offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business center and 10 meeting rooms are available. A children's pool, spa services, and a terrace are also featured at the luxury Sheraton Bali Kuta Resort. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 5-star Kuta hotel is smoke free.

  • 196 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2012
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Bali Kuta Resort offers 196 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Separate bedroom
  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Daily Social - This poolside restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bene Italian Kitchen - This poolside restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

The Lounge - This lobby lounge overlooks the ocean and pool. Open daily.

24-hour room service is available.

Spa Services

  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Swedish massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Sheraton Bali Kuta Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 675000 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sheraton Bali Kuta Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 1150000
  • New Year's Eve (31 December) Gala Dinner per child: IDR 1150000 (from 1 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 302500 for adults and IDR 151250 for children
  • Airport shuttle fee: IDR 310000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 310000 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 675000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Bali Kuta
  • Sheraton Bali Kuta Resort
  • Sheraton Kuta Bali
  • Sheraton Kuta Bali Resort
  • Sheraton Resort Kuta Bali
  • Sheraton Bali Resort
  • Sheraton Bali

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.