Novotel Bali Nusa Dua ratings based on 77 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Novotel Bali Nusa Dua
Everyone (26)Couples (15)Family (35)
4 out of 5
Nice area, good facilities, attentive service.
Posted by Raman on 26 Jul. 2022
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Comment from Hotel Management
17 Jan. 2023
by Christophe
Dear Raman,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager
3 out of 5
The Property surroundings and gardens and pool are magnificent. However, the rooms, in particular bathrooms are old and not what I would expect for a 4.5 star hotel. In the three days, we got a tiny bit of soap, 1 little bottle of shampoo and body wash. There was no welcome drink, welcome hotel room manual or welcome message on the TV. We only got half a roll of toilet paper. Around the pool, there were numerous sigaretten buds and a dirty nappy that layer next to a chair for hours. At some point pool towels ran out, even though the resort was half empty with people.
I missed these little things that you would expect for a 4.5 star hotel. I stayed the week before in a 2 star hotel. In the bathroom there was a sewing kit, bath cap, 2 extra toothbrushes, sanitary bag, a comb etc.
Our check in was delayed as somehow it was very difficult to get our room prepared for 3 people, even though I had clarified this in an email prior to visiting.
The resort itself is in Nusa Dua, just a few shops and restaurants nearby which were very ‘touristic’.
Personally I have had much better quality accommodation for less money in other areas of Bali with a higher quality of food and friendlier peoples around.
Posted by Nathalie on 17 Jul. 2022
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Comment from Hotel Management
1 Sep. 2022
by Christophe
Dear Nathalie,First and foremost, please accept our sincerest apologies for any inconvenience you have experienced during your stay.It is so much regret to learn that we found some below points you have highlighted which appear that we have fallen short in certain areas of your experience.We have taken note of your valuable comments, and these will be shared to the concerned departments for the purpose of bringing the improvements needed.Once again thank you, we do hope that this experience will not deter you from using our hotel again, and we hope you would give us another opportunity to better serve you in the future.Sincerely yours,Christophe B. KeramarisGeneral Manager
4 out of 5
Great for kids with great pools and great service.the room are very spacious. But things I didn’t like was check in time was way delayed. We were ment to checkin at 2pm but did not check in till 4 after asking few times . The beds are advertised as 2 twin beds where as they are single beds.the area itself was great .
Posted by a verified traveller on 16 Mar. 2020
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4 out of 5
Great location and beautiful pool.
Spacious accommodation.
Friendly staff and great breakfast.
No hot water tap in sink in kitchen and no plug in sink. Had to wash up dishes in saucepan with water from bathroom.
Leaking from shower all around bath.
Posted by a verified traveller on 9 Feb. 2020
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5 out of 5
Staff are so friendly and go far and beyond to make things comfortable
Posted by Stephanie on 24 Jan. 2020
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Comment from Hotel Management
6 Apr. 2020
by Christophe
Dear Stephanie,
Greeting’s from Novotel Bali Nusa Dua Hotel & Residence.
It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations.
We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience.
The recognition from our guest is the best reward we could get and we are most grateful for those compliments.
Your comments are truly valued!
We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence.
Kind Regards,
Christophe Bernard Keramaris
General Manager
5 out of 5
Most amazing thing about this hotel is its staff. They never hesitate to great and smile. we had a wonderful 7 days there!!
Posted by a verified traveller on 22 Dec. 2019
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5 out of 5
Spacious clean rooms, friendly and courteous service, loved our first trip to Bali!
Posted by a verified traveller on 12 Dec. 2019
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2 out of 5
The Wotif bookings are so misleading as we booked for 2 adults and 2 children (we included their ages), and when we got to the room, there were no beds for the kids. The staff told us that our 13 and 6 year olds are meant to share a bed with us!! After not much willingness to accomodate us and wanting to charge for extra beds, they brought two single beds after 2 hours of waiting (this was past midnight and a long flight). The room was way too small for the extra beds so we had no space to move. As we could not live like that, we asked for a refund and checked into another Hotel. We are still waiting for the refund......
Posted by a verified traveller on 14 Oct. 2019
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3 out of 5
They had beach weddings planned and on those days did not allow us to use the beach front to its full potential. they should not inconvenience guests just because they want to make money with the weddings!!!
Posted by a verified traveller on 5 Oct. 2019
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Comment from Hotel Management
4 Nov. 2019
by Christophe
Dear Anonymous,
Warmest greeting’s from Novotel Bali Nusa Dua Hotel & Residence,
Thank you for taking the time to share your feedback regarding your recent stay with us.
I am sorry that your experience did not meet your expectations.
Your remarks have been well noted and addressed to our concerned department for further corrective measure and I would like to thank you for bringing this point to our attention.
Once again thank you for sharing your experience, and I do hope you will give us another opportunity to better serve you on your next holiday with us.
Kind Regards,
Christophe Bernard Keramaris
General Manager
5 out of 5
Great place to stay. Very relaxing. Breakfast has a great mixture of local and western food. Staff are brilliant. Kids club is fantastic.
Easy to travel to different destinations.
Posted by Matt, from Sunshine Coast on 19 Sep. 2019
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Property Features
Unwind on the resort's private white sand beach. For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a full-service spa, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star resort.
Deli
Kid's club (free)
Supervised childcare (surcharge)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Convenience store
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Children's pool
Free WiFi
Children's club (free)
Free area shuttle
Grocery/convenience store
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Microwave (on request)
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Property shuttles: Free area shuttle, beach shuttle, and shopping center shuttle; airport shuttle
Parking: Free self parking and RV/bus/truck parking
Room Amenities
LCD televisions come with premium satellite channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Additionally, rooms include minibars and complimentary bottled water. Microwaves and in-room massages can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
In-room dining (24 hours)
LCD television
Satellite channels
Premium channels
Microwave available
Electric kettle
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Food & Drink
For a fee, guests can enjoy buffet breakfast daily.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 6
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Reflexology
Hotel Policies
Check-in
Check-in time starts at 2 PM
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Children stay free
Service animals not allowed
Noise-free rooms not guaranteed
Number of children who can stay for free – 2
Debit cards
UnionPay
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Children stay free - maximum age 15
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway beds are available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
Novotel Bali Nusa Dua offers free cancellation on select room rates. Check out the cancellation policy for more info.
Novotel Bali Nusa Dua uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. Sanitization practices of Safe Travels (WTTC - Global) are followed. There is a shield between guests and staff in the main contact areas.
Yep, Novotel Bali Nusa Dua has a free self car park and free RV/bus/truck parking.
Yep, Novotel Bali Nusa Dua is a short 16-minute walk from Mengiat Beach. Fun beach activities include yoga, snorkelling and scuba diving.
Yep, InBalance is available for guests. It has a spa tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.
Yep, and guests recommend it! Novotel Bali Nusa Dua has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8 AM to 8 PM.
A hot tub and beachfront dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Novotel Bali Nusa Dua.
You bet! With amenities like a free kids' club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise Novotel Bali Nusa Dua is a hit with families.
Yeah, buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.
No, but there's an airport shuttle that runs 24 hours a day for a fee.
Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?
Check-in begins at 2 PM. Check-out time is noon.
No, pets and service animals are not allowed.
There is a golf course next to Novotel Bali Nusa Dua.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
