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4.4 out of 5

"Great for kids with great pools and great service.the room are very spacious. But things I didn’t like was check in time was way delayed. We were ment ... " More

By a verified traveller on Mon 16 Mar 2020

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Hotel Description

A luxury stay in Nusa Dua awaits you at Novotel Bali Nusa Dua. You'll be 1.9 km (1.2 mi) from Nusa Dua Beach and 1.4 km (0.9 mi) from Bali Collection Shopping Centre. Highlights at this beach resort include a full-service spa, a nearby private beach, and a restaurant.

All 173 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, free bottled water, and in-room massages. Minibars provide refreshments, and 24-hour room service is also available. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay. Safes, hair dryers, and phones are also available.

A day of pampering at InBalance can include hot stone massages, body scrubs, and facials along with aromatherapy and reflexology. The restaurant, The Square, serves international cuisine and is open for breakfast, lunch, and dinner. Gourmet Bar is the resort's own bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool, free kids' club, fitness center, and spa tub. 2239 square feet (208 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

Within a 30-minute walk of this 4.5-star BTDC resort, attractions include Bali Nusa Dua Convention Centre and Bali International Convention Center.

Deluxe Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$108* Per night/room 16 Aug. - 17 Aug.

Deluxe Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 3 Bedrooms

Bed Count 3 Full Beds Maximum Occupancy 9 Max

Suite, 1 Bedroom, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Suite, 2 Bedrooms, Balcony

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Novotel Bali Nusa Dua ratings based on 76 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Bali Nusa Dua

Everyone (27) Couples (15) Family (33)
4 out of 5
Great for kids with great pools and great service.the room are very spacious. But things I didn’t like was check in time was way delayed. We were ment to checkin at 2pm but did not check in till 4 after asking few times . The beds are advertised as 2 twin beds where as they are single beds.the area itself was great .

Posted by on 16 Mar. 2020

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4 out of 5
Great location and beautiful pool. Spacious accommodation. Friendly staff and great breakfast. No hot water tap in sink in kitchen and no plug in sink. Had to wash up dishes in saucepan with water from bathroom. Leaking from shower all around bath.

Posted by on 9 Feb. 2020

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5 out of 5
Staff are so friendly and go far and beyond to make things comfortable

Posted by on 24 Jan. 2020

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Comment from Hotel Management

6 Apr. 2020 by Christophe

Dear Stephanie, Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager

5 out of 5
Most amazing thing about this hotel is its staff. They never hesitate to great and smile. we had a wonderful 7 days there!!

Posted by on 22 Dec. 2019

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5 out of 5
Spacious clean rooms, friendly and courteous service, loved our first trip to Bali!

Posted by on 12 Dec. 2019

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2 out of 5
The Wotif bookings are so misleading as we booked for 2 adults and 2 children (we included their ages), and when we got to the room, there were no beds for the kids. The staff told us that our 13 and 6 year olds are meant to share a bed with us!! After not much willingness to accomodate us and wanting to charge for extra beds, they brought two single beds after 2 hours of waiting (this was past midnight and a long flight). The room was way too small for the extra beds so we had no space to move. As we could not live like that, we asked for a refund and checked into another Hotel. We are still waiting for the refund......

Posted by on 14 Oct. 2019

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3 out of 5
They had beach weddings planned and on those days did not allow us to use the beach front to its full potential. they should not inconvenience guests just because they want to make money with the weddings!!!

Posted by on 5 Oct. 2019

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Comment from Hotel Management

4 Nov. 2019 by Christophe

Dear Anonymous, Warmest greeting’s from Novotel Bali Nusa Dua Hotel & Residence, Thank you for taking the time to share your feedback regarding your recent stay with us. I am sorry that your experience did not meet your expectations. Your remarks have been well noted and addressed to our concerned department for further corrective measure and I would like to thank you for bringing this point to our attention. Once again thank you for sharing your experience, and I do hope you will give us another opportunity to better serve you on your next holiday with us. Kind Regards, Christophe Bernard Keramaris General Manager

5 out of 5
Great place to stay. Very relaxing. Breakfast has a great mixture of local and western food. Staff are brilliant. Kids club is fantastic. Easy to travel to different destinations.

Posted by , from Sunshine Coast on 19 Sep. 2019

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5 out of 5
Very friendly and helpful staff. Bathroom was bit outdated. Very clean. Beach is a 5min bus ride.

Posted by on 14 Aug. 2019

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5 out of 5

Posted by on 16 Jun. 2019

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Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Feel the sun on your face and the sand in your toes on the private white sand beach, located just 400 meters away. For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Novotel Bali Nusa Dua like a complimentary children's club and an outdoor pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's pool, a spa tub, and a steam room. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Nusa Dua resort.

  • 173 guestrooms or units
  • 4 levels
  • 10 buildings
  • 2239 sq ft of conference space
  • 208 sq m of conference space
  • Built in 2007
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (12.9 km / 8 mi)
  • Property shuttles: Free area shuttle within 2 km, beach shuttle, and shopping center shuttle; airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Novotel Bali Nusa Dua offers 173 accommodations with minibars and safes. 32-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Nusa Dua resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Microwave available
  • Electric kettle
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

The Square - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Pause Cafe - This café specializes in international cuisine and serves breakfast, lunch, and dinner. Happy hour is offered. Open daily.

Gourmet Bar - This poolside bar specializes in international cuisine and serves brunch, lunch, and dinner. Happy hour is offered. Open daily.

2.28 Beach Club - This beachfront bar specializes in international cuisine and serves brunch, lunch, and dinner. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 6
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 500000.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Novotel Bali Nusa Dua

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Noise-free rooms not guaranteed
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 235000 per vehicle (one way)
  • Rollaway bed fee: IDR 500000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bali Hotel Nusa Dua
  • Bali Nusa Dua Hotel
  • Hotel Novotel Bali Hotel
  • Hotel Novotel Bali Nusa Dua
  • Hotel Novotel Bali Nusa Dua Hotel
  • Hotel Novotel Nusa Dua Bali
  • Novotel Bali Nusa Dua
  • Nusa Dua Bali
  • Nusa Dua Bali Hotel
  • Nusa Dua Hotel
  • Novotel Bali Nusa Dua Hotel
  • Novotel Bali Hotel
  • Novotel Bali
  • Novotel Bali Nusa Dua Hotel And Residences
  • Novotel Nusa Dua Bali
  • Nusa Dua Novotel
  • Novotel Bali Nusa Dua Hotel & Residences
  • Novotel Bali Nusa Dua Resort
  • Novotel Bali Resort
  • Hotel Novotel Bali Nusa Dua Hotel Residences
  • Novotel Bali Nusa Dua Resort
  • Novotel Bali Nusa Dua Nusa Dua
  • Novotel Bali Nusa Dua Resort Nusa Dua

You should know

  • Novotel Bali Nusa Dua offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8 AM to 8 PM.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.