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Mercure Bali Legian - CHSE Certified

4-star property
Jl Legian No 328 - Legian Kelod Kuta, Legian, Bali 1800 796 370
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4.0 out of 5
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See all 75 wotif Reviews

"Nice place. The staff there are so friendly and kind to everyone " More

By a verified traveller on Sun 24 Sep 2023

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Hotel Description

A family-friendly stay in the heart of Legian awaits you at Mercure Bali Legian. Within just a 15-minute stroll, you'll find Legian Beach and Kuta Beach. Highlights at this hotel include 2 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

A pampering day can include hot stone massages and Thai massages along with body scrubs, body treatments, and aromatherapy. The restaurant, Ancak, serves Indonesian cuisine and is open for breakfast, lunch, and dinner. Poole is the hotel's own bar. Enjoy the free kids' club, gym, and kids' swimming pool as well as access to bike rentals. Business travelers can take advantage of 5 meeting rooms and a business center. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 11 AM. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4-star North Legian hotel include Double Six Beach and Beachwalk Shopping Center.

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$89* Per night/room 1 Nov. - 2 Nov.

Deluxe Room, 1 Double Bed (Plunge Pool)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Privilege, Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 Double Bed, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Bali Legian ratings based on 75 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Bali Legian

Everyone (47) Couples (9) Family (13)
5 out of 5
Nice place. The staff there are so friendly and kind to everyone

Posted by on 24 Sep. 2023

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3 out of 5
We booked Mercure Legian as it is so central, and so much to do around the area. Check in was easy and didn’t take long, but most days when room service came to clean room, we paid for 4 of us and 4 of us were there, we would get only 2 or 3 towels. We would contact reception and sometimes they would bring more sometimes they wouldn’t. We would leave a note on bed requesting 4 as there is 4 of us and still would t happen. We were told at check in we could get a late 6pm checkout, and to confirm 2 days prior to checkout and we did we were told no, need to pay extra again, room is booked so have to be out at 10, then came back and said 2pm. I believe it is overpriced for what it is.

Posted by on 12 Sep. 2023

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5 out of 5
HAD A FANTASTIC STAY, THANK YOU

Posted by on 6 Sep. 2023

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Comment from Hotel Management

1 Oct. 2023 by Sussy Rosiani - Front Office Manager

Dear Zachary, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali

5 out of 5
Great location. Friendly helpful staff. Rooms cleaned and replenished daily. Comfy bed. Great breakfast. Will definitely stay again.

Posted by on 13 Feb. 2023

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Comment from Hotel Management

26 Feb. 2023 by Sussy Rosiani Asst. Front Office Manager

Dear Mr. Paul Anthony, Greetings from Mercure Bali Legian…I would like to thank you for affording the time to share your beautiful feedback in regards to your recent stay at our resort.We are absolutely delighted to read that you were 100%relaxed and enjoyed the hotel facilities! Thank you for giving us the opportunity to contribute to a memorable moment. We are more than ever encouraged to continue our journey and to deliver personalized hospitality to our guests. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.With my best regards,Sussy Rosiani Asst. FO Manager

3 out of 5
We stayed here before lockdown 3 years ago and it was great . This time round we had alot of maintenance issues , place was run down . Our door battery didn’t open so many times . Had to wait for hotel staff to recharge the battery so our cards worked so we could get in . Became an inconvenience waiting in front of our door for 20 mins in the hot heat for someone to come and fix the door battery . Another issue was when we placed the please make my room sign and some reason we would get 2 to 3 calls a day from reception to day they were not able to clean our room because they said we had the do not disturb sign . I think there was a language breakdown as we tried to tell them this is not the case and they may have had the wrong room number as we wanted our room cleaned daily . Hotel breakfast was average, alot of insects flying over fruit . Wasn’t very hygienic I’m my opinion so we decided to carch the cab and have our breakfast in Seminyak at Revolver . We will be back in July and we will be staying somewhere else like Canggu and Seminyak.

Posted by on 8 Feb. 2023

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Comment from Hotel Management

26 Feb. 2023 by Sincerely,Sussy Rosiani Asst. Front Office Manager

Dear Mr/s. Zeynep, Greetings from Mercure Bali Legian... I do thank you very much for sharing your review on us in regards of your recent stay in Mercure Bali Legian. Your feedback is truly valuable for us.I represent Management of Mercure Bali Legian duly apologized profusely for an unpleasant experience when you stay at Mercure Bali Legian.Thank you for bringing your concerns to our attention as it is very important for us to know how our guests feel about our products and services, so that we may have the opportunity to continually learn and see where improvements may be necessary, making sure that Mercure Bali Legian consistently lives up to its reputation and brand name.Once again, thank you again for bringing this up and please accept my apologies for this disappointment. I sincerely hope you would return and give us the opportunity to demonstrate our improvement to you as we strive to continuously improve the quality of our services.

4 out of 5
Friendly staff , it served its purpose as it was central to everywhere , will be back

Posted by on 6 Feb. 2023

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Comment from Hotel Management

26 Feb. 2023 by Sussy Rosiani Asst. Front Office Manager

Dear Mr. Paul, Greetings from Mercure Bali Legian,Allow me to thank you for your support to our hotel and for placing your trust in the hospitality we provide here at Mercure Bali Legian.I would also like to express my gratitude for taking the time to write a comment full of words of praise and compliments to our dedicated team, which undoubtedly makes our job worthwhile.Your lovely observations have been shared to the team and we are very excited and look forward to your return.With my best regards,Sussy RosianiAsst. FO Manager

4 out of 5
noise at night an issue

Posted by , from Mansfield on 22 Jan. 2023

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Comment from Hotel Management

5 Feb. 2023 by Sussy Rosiani

Dear Mr/s. KylieThank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy Rosiani

4 out of 5
Best buffet breakfast, excellent location close to beach and shopping. Good value for money 4 star hotel!

Posted by on 4 Jan. 2023

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Comment from Hotel Management

10 Jan. 2023 by Sussy Rosiani

Dear Ms. LesleyWe very much appreciate your comments regarding your stay at Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

4 out of 5
The staff were absolutely fantastic. Remembered us, gave great service, were friendly and welcoming. Some of the amenities in the rooms were a bit iffy - my dads fridge did not work and he was told they did not have a replacement when he asked for it to be fixed/replaced.

Posted by on 3 Jan. 2023

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Comment from Hotel Management

10 Jan. 2023 by Sussy Rosiani

Dear Ms. JessicaWe very much appreciate your comments regarding your stay at Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

2 out of 5
I was pretty disappointed. Whole hotel needs a face lift and new photos posted on websites as current ones do not match. Waited for 4 hours to check in to my room that was run down, from pool cushions outside being moldy, paint flaking from walls to rust in the shower, a fridge and kettle that didnt work. Bed sheets were stained. They cleaners dont even give you fresh glasses when making up the room. There was a dead bug stuck inside so i left it out to be replaced and they put it right back on the shelf. My family and i wont stay here again.

Posted by on 17 Oct. 2022

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About the Mercure Bali Legian - CHSE Certified

Location Jl Legian No 328 - Legian Kelod Kuta, Legian, Bali 80361

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Mercure Bali Legian offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 5 meeting rooms. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Mercure Bali Legian. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4-star Legian hotel is smoke free.

  • 321 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 2014
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mercure Bali Legian offers 321 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Ancak - This restaurant specializes in Indonesian cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.

Poole - This bar overlooks the pool and specializes in international cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Couples treatment rooms
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests must transfer via aeroplane to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To get to the property, guests need to transfer by aeroplane. Transfers need to be confirmed by contacting the property at least 48 hours before travel at the number on the booking confirmation. Mercure Bali Legian offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 363000.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mercure Bali Legian

Policies

Additional fees apply to children 0-12 years old for breakfast when sharing existing bedding.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 165000 for adults and IDR 82500 for children
  • Airport shuttle fee: IDR 300000 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: IDR 363000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Bali Legian Hotel
  • Mercure Bali Hotel
  • Mercure Bali Legian
  • Mercure Bali Legian Hotel
  • Mercure Bali Legian Legian
  • Mercure Bali Legian Hotel Legian
  • Mercure Bali Legian CHSE Certified

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.