"We had a couple of issues with the property. Lots of insects and bugs in the room. However, the staff was very nice and sprayed the room. On day 3,
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A luxury stay in Nusa Dua awaits you at Hilton Bali Resort - CHSE Certified. You'll be 4 km (2.5 mi) from Nusa Dua Beach and 4.2 km (2.6 mi) from Pasifika Museum. Highlights at this beachfront resort include 4 restaurants, a full-service spa, and an outdoor swimming pool.
A relaxing visit to Mandara Spa can include hot stone massages and Thai massages along with body wraps, body scrubs, and aromatherapy. The restaurant, The Shore Restaurant, is open for dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the 3 indoor tennis courts and gym. Other amenities include free WiFi in public areas, a spa tub, and a kids' swimming pool. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.
Sights within a 20-minute drive of this 5-star Sawangan resort include Garuda Wisnu Kencana Cultural Park and Krisna.
Hilton Bali Resort ratings based on 53 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hilton Bali Resort
Everyone (17)Couples (22)Family (14)
3 out of 5
We had a couple of issues with the property. Lots of insects and bugs in the room. However, the staff was very nice and sprayed the room. On day 3, we had a leaking roof in the room which was fixed at 1 am at night. Karen was amazing and helpful in finding another room for us. Apart from the initial hiccups the stay was overall pleasant.
Posted by Sumeet on 12 Mar. 2023
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Comment from Hotel Management
13 Mar. 2023
by Amit Sakhrani
Dear Sumeet,Thank you for choosing to stay at Hilton Bali Resort and providing your honest feedback on Expedia.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nusa Dua. Should you have further concerns, please do not hesitate to contact us.Sincerely,Amit SakhraniGeneral Manager
4 out of 5
Posted by Mat on 3 Sep. 2022
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Comment from Hotel Management
20 Mar. 2023
by Amit Sakhrani General Manager
Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Kind regards,
5 out of 5
Ambience @ Hilton Nusa Dua is perfect for a short getaway. Excellent customer service. All staff are very friendly and helpful. Santika, Putu, Dedi are some of the the excellent staff who engage with the hotel guests. Highly recommended.
Posted by Maria Lutgarda on 15 Aug. 2022
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Comment from Hotel Management
16 Aug. 2022
by Amit Sakhrani
Dear Maria Lutgarda,
Greetings from Hilton Bali Resort!
Thank you for taking the time to share your valuable feedback on Expedia. We're delighted to learn that our quality of service did meet your expectations and become one of your travel highlights.
Your feedback on our team member has been shared directly to them along with their respected department in order for us deliver a great and memorable service to our guests.
We look forward in welcoming you back to our resort. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.
Kind regards,
Amit Sakhrani
General Manager
4 out of 5
Posted by Manuela on 30 Jun. 2022
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Comment from Hotel Management
20 Mar. 2023
by Amit Sakhrani General Manager
Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Kind regards,
4 out of 5
We loved the pools, the beach and the waterslide was a hit.
There was little choice though for dinning particularly with seven year olds. It was also expensive to eat there as a family and some sort of child meal deals would be good.
Posted by a verified traveller on 3 Oct. 2019
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Comment from Hotel Management
7 Oct. 2019
by Peter
Dear Guest,
Thank you for sharing your feedback after your stay with us.
We are delighted to receive your feedback regarding the pools, the beach and the 30 meter water slide that we have. We have taken notes on your constructive input regarding the food variety. The comment has been shared to the respective department for evaluation
We look forward to welcoming you back in the near future
Regards,
Peter Simson
General Manager
Hilton Bali Resort
4 out of 5
The view & surroundings is awesome. A place to relax.
Posted by Josephine on 5 Jun. 2019
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Comment from Hotel Management
10 Jun. 2019
by Peter Simson
Dear Josephine,
Thank you very much for taking the time to share your experience while residing at the Hilton Bali Resort.
It is wonderful to read of your positive experience and to hear that you generally found our facilities and services to be in line with your expectations.
We do look forward to having the opportunity of being able to welcome you back ‘home’ as and when you next have reason to visit Bali.
Until your travel plan permits,
Kind regards,
Peter Simson
General Manager
Hilton Bali Resort
4 out of 5
We love the setup especially outdoor facilities like swimming pools,volleyball court ,kids swimming pool and the kids club .the beach Wes ok but there was lost of rubbish and plastic which is the shame
Service was ok but not as 5star rating we had to wait to find someone to order food and drink and a long wait on the breakfast buffet for eggs and omelette and no changes to the menu
The restaurant menu is very limited and over priced
Massage is very expensive nearly 10 times more expensive compact to Kuta and also not too much of music or entertainment in the hotel
Overall we had a good time there
Posted by a verified traveller on 10 May 2019
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Comment from Hotel Management
20 May 2019
by Peter Simson
Dear Guest,
Thank you very much for taking the time to share your experience while residing at the Hilton Bali Resort.While I was happy to receive your thoughts on our facilities, please accept my sincere apologies for the unexpected encounter you described with our services and restaurant menu as well as the spa. We will certainly learn from your constructive feedback to continue to refine the level of product and service.
I do hope that we will have the opportunity of being able welcome you back to Bali at some future time and experience our improved service and facilities.
Until the occasion prevails,
Kind regards,
Peter Simson
General Manager
Hilton Bali Resort
4 out of 5
Posted by a verified traveller on 27 Jan. 2019
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Comment from Hotel Management
11 Feb. 2019
by Peter Simson
Dear Guest,
Thank you very much for taking the time in rating us 4 out of 5.
Your review will most certainly be shared with all of our Team Members as this sentiment will continue to inspire us to deliver the warmth of traditional Balinese hospitality and Hilton service standards.
We do look forward to having the opportunity of being able to welcome you back ‘home’ as and when you next have reason to visit Bali.
Until the occasion prevails,
With my best regards,
Peter Simson
General Manager
Hilton Bali Resort
5 out of 5
Perfect hotel fantastic beach breakfast amazing,
The only negative is that the shuttle bus doesn’t run it would be better to not advertise that there is a shuttle bus in the first place, but either way can’t wait to get back to the Hilton
Posted by a verified traveller on 21 Jan. 2019
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Comment from Hotel Management
21 Jan. 2019
by Peter Simson
Dear Guest,
Thank you for taking the time to share your recent stay experience at the Hilton Bali Resort.
While I was happy to receive your thoughts on our resort, please accept my sincere apologies for the inconvenience that you experienced with the shuttle service. We will certainly learn from your constructive feedback to continue to refine the level of product and service.
We do look forward to having the opportunity of being able to welcome you back ‘home’ as and when you next have reason to visit Bali.
Until your travel plan permits,
Kind regards,
Peter Simson
General Manager
Hilton Bali Resort
4 out of 5
This hotel is geared primarily for families. If you're an adult seeking time away without kids this is not the hotel for you. There is no adult only pool, and the swim up bar never operated as families used it to shade their kids from the midday sun.
The Shore restaurant was also a disappointment, Prices high, servings small and average quality.
The hotel in general was pleasant and the staff were excellent. The location is remote, so expect to catch a taxi to get to shops.
The beach was good, and the waves excellent if you like to surf.
The Day Spa was expensive, but a small hut on the beach offered massages for $20 per hour and I would recommend this option.
The breakfast was sensational and I would recommend anyone staying here have it included in their package.
The fitness centre had enough equipment for a decent work-out.
Posted by a verified traveller on 30 Dec. 2018
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Comment from Hotel Management
23 Jan. 2019
by Peter Simson
Dear Guest,
Thank you for taking the time to share your recent stay experience at the Hilton Bali Resort.
While I was happy to receive your thoughts on our resort, please accept my sincere apologies for the inconvenience that you experienced with our restaurant. We will certainly learn from your constructive feedback to continue to refine the level of product and service.
Please feel free to reach out to us directly should you be returning to Bali, the ‘Island of Gods’ and I would be happy to ensure your complete satisfaction should you choose to stay with us.
Until the opportunity permits,
Kind regards
Peter Simson
General Manager
Hilton Bali Resort
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hilton Bali Resort - CHSE Certified like an outdoor pool and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury resort also offers a spa tub, a fitness center, and a rooftop terrace. Self parking is free. A complete renovation of Hilton Bali Resort - CHSE Certified was completed in October 2019. Smoking is allowed in designated areas at this 5-star Nusa Dua resort.
420 guestrooms or units
24 levels
3 buildings
4 dining venues
Meeting rooms
Built in 2016
Deli
Kid's club (surcharge)
Supervised childcare (surcharge)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Garden
Outdoor picnic space
Gift shop
ATM
Bellhop
Elevator
Smoking in designated areas
Bar or lounge
Coffee shop
Bar by the pool
Swim-up bar
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Children's pool
Waterslide
Free WiFi
Soundproofed rooms
Indoor tennis courts - 3
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
, Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Hilton Bali Resort - CHSE Certified offers 420 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 50-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. This Nusa Dua resort provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in October 2019.
Private balcony or patio
Minibar
In-room dining (limited hours)
LED television
Cable channels
Coffee maker
Separate shower and tub
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Wheelchair accessible
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
The Shore Restaurant - This beachfront restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Paon Bali Resto & Bar - Overlooking the ocean and garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Delicatessen - Onsite delicatessen. Open daily.
The Breeze - This beachfront restaurant serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
GRAIN - This restaurant serves breakfast only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 8
Couples treatment rooms
Body wraps
Body scrubs
Aromatherapy treatments
Massages
Hot stone massage
Thai massage
Reflexology
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hilton Bali Resort - CHSE Certified offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for IDR 605000.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Debit cards
UnionPay
Car required
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Property is cleaned with disinfectant
Guests are provided with free hand sanitiser
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Reservation might be required for some facilities on site
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately IDR 363000 for adults and IDR 181500 for children
Airport shuttle fee: IDR 360000 per vehicle (one-way, maximum occupancy 4)
Rollaway bed fee: IDR 605000.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Bali Resort Nusa Dua
Hilton Bali Nusa Dua
Hilton Bali
Hilton Bali Resort Nusa Dua
You should know
Pool access available from 8:00 AM to 6:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Hilton Bali Resort - CHSE Certified offers free cancellation on select room rates. Check out the cancellation policy for more info.
Hilton Bali Resort - CHSE Certified uses enhanced cleaning measures.
Yep, Hilton Bali Resort - CHSE Certified has a free self car park.
The closest beach to Hilton Bali Resort - CHSE Certified is Kuta Beach (14 km).
Yep, Mandara Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.
Hilton Bali Resort - CHSE Certified has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 6:00 PM.
Yep, this property has a waterslide!
Hilton Bali Resort - CHSE Certified features a full-service spa, an outdoor pool and 4 restaurants.
A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hilton Bali Resort - CHSE Certified.
You bet! With amenities like a kids' club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise Hilton Bali Resort - CHSE Certified is a hit with families.
You bet, buffet breakfast is on offer daily from 6:30 AM to 10:30 AM.
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?
Check-in begins at 3:00 PM. Check-out time is noon.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
