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4.7 out of 5

"We loved the pools, the beach and the waterslide was a hit. There was little choice though for dinning particularly with seven year olds. It was al ... " More

By a verified traveller on Thu 03 Oct 2019

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Hotel Description

A luxury stay in Nusa Dua awaits you at Hilton Bali Resort. You'll be 4.1 km (2.5 mi) from Nusa Dua Beach and 4.2 km (2.6 mi) from Pasifika Museum. Highlights at this beachfront resort include 4 restaurants, 2 bars/lounges, and a full-service spa.

You can enjoy LED TVs with cable channels, and all 407 rooms feature free WiFi, free wired Internet, and balconies or patios. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include bathrobes, slippers, and free toiletries. DVD players, separate bathtubs and showers, and coffee/tea makers are also available.

A relaxing visit to Mandara Spa can include hot stone massages and Thai massages along with body wraps, facials, and aromatherapy. The restaurant, The Shore Restaurant, is open for lunch and dinner. For a drink, you can stop by the resort's own poolside bar. Spend the day at the beach where you'll find sun loungers, and enjoy the 3 indoor tennis courts and outdoor swimming pool. Business amenities include conference space, a business center, and limo/town car service. Other amenities include free WiFi in public areas, a 24-hour fitness center, and a spa tub. Each morning buffet breakfast is served between 6 AM and 11 AM. There's also free valet parking, along with the convenience of a free area shuttle.

Places within a 30-minute drive of this 5-star Sawangan resort include Pandawa Beach and Moon Cot Sari Turtle Farm.

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$101* Per night/room 9 Aug. - 10 Aug.

Executive Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 2 Single Beds, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Royal Room, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Bali Resort ratings based on 52 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Bali Resort

Everyone (16) Couples (22) Family (14)
4 out of 5
We loved the pools, the beach and the waterslide was a hit. There was little choice though for dinning particularly with seven year olds. It was also expensive to eat there as a family and some sort of child meal deals would be good.

Posted by on 3 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Peter

Dear Guest, Thank you for sharing your feedback after your stay with us. We are delighted to receive your feedback regarding the pools, the beach and the 30 meter water slide that we have. We have taken notes on your constructive input regarding the food variety. The comment has been shared to the respective department for evaluation We look forward to welcoming you back in the near future Regards, Peter Simson General Manager Hilton Bali Resort

4 out of 5
The view & surroundings is awesome. A place to relax.

Posted by on 5 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Peter Simson

Dear Josephine, Thank you very much for taking the time to share your experience while residing at the Hilton Bali Resort. It is wonderful to read of your positive experience and to hear that you generally found our facilities and services to be in line with your expectations. We do look forward to having the opportunity of being able to welcome you back ‘home’ as and when you next have reason to visit Bali. Until your travel plan permits, Kind regards, Peter Simson General Manager Hilton Bali Resort

4 out of 5
We love the setup especially outdoor facilities like swimming pools,volleyball court ,kids swimming pool and the kids club .the beach Wes ok but there was lost of rubbish and plastic which is the shame Service was ok but not as 5star rating we had to wait to find someone to order food and drink and a long wait on the breakfast buffet for eggs and omelette and no changes to the menu The restaurant menu is very limited and over priced Massage is very expensive nearly 10 times more expensive compact to Kuta and also not too much of music or entertainment in the hotel Overall we had a good time there

Posted by on 10 May 2019

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Comment from Hotel Management

20 May 2019 by Peter Simson

Dear Guest, Thank you very much for taking the time to share your experience while residing at the Hilton Bali Resort. While I was happy to receive your thoughts on our facilities, please accept my sincere apologies for the unexpected encounter you described with our services and restaurant menu as well as the spa. We will certainly learn from your constructive feedback to continue to refine the level of product and service. I do hope that we will have the opportunity of being able welcome you back to Bali at some future time and experience our improved service and facilities. Until the occasion prevails, Kind regards, Peter Simson General Manager Hilton Bali Resort

4 out of 5

Posted by on 27 Jan. 2019

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Comment from Hotel Management

11 Feb. 2019 by Peter Simson

Dear Guest, Thank you very much for taking the time in rating us 4 out of 5. Your review will most certainly be shared with all of our Team Members as this sentiment will continue to inspire us to deliver the warmth of traditional Balinese hospitality and Hilton service standards. We do look forward to having the opportunity of being able to welcome you back ‘home’ as and when you next have reason to visit Bali. Until the occasion prevails, With my best regards, Peter Simson General Manager Hilton Bali Resort

5 out of 5
Perfect hotel fantastic beach breakfast amazing, The only negative is that the shuttle bus doesn’t run it would be better to not advertise that there is a shuttle bus in the first place, but either way can’t wait to get back to the Hilton

Posted by on 21 Jan. 2019

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Comment from Hotel Management

21 Jan. 2019 by Peter Simson

Dear Guest, Thank you for taking the time to share your recent stay experience at the Hilton Bali Resort. While I was happy to receive your thoughts on our resort, please accept my sincere apologies for the inconvenience that you experienced with the shuttle service. We will certainly learn from your constructive feedback to continue to refine the level of product and service. We do look forward to having the opportunity of being able to welcome you back ‘home’ as and when you next have reason to visit Bali. Until your travel plan permits, Kind regards, Peter Simson General Manager Hilton Bali Resort

4 out of 5
This hotel is geared primarily for families. If you're an adult seeking time away without kids this is not the hotel for you. There is no adult only pool, and the swim up bar never operated as families used it to shade their kids from the midday sun. The Shore restaurant was also a disappointment, Prices high, servings small and average quality. The hotel in general was pleasant and the staff were excellent. The location is remote, so expect to catch a taxi to get to shops. The beach was good, and the waves excellent if you like to surf. The Day Spa was expensive, but a small hut on the beach offered massages for $20 per hour and I would recommend this option. The breakfast was sensational and I would recommend anyone staying here have it included in their package. The fitness centre had enough equipment for a decent work-out.

Posted by on 30 Dec. 2018

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Comment from Hotel Management

23 Jan. 2019 by Peter Simson

Dear Guest, Thank you for taking the time to share your recent stay experience at the Hilton Bali Resort. While I was happy to receive your thoughts on our resort, please accept my sincere apologies for the inconvenience that you experienced with our restaurant. We will certainly learn from your constructive feedback to continue to refine the level of product and service. Please feel free to reach out to us directly should you be returning to Bali, the ‘Island of Gods’ and I would be happy to ensure your complete satisfaction should you choose to stay with us. Until the opportunity permits, Kind regards Peter Simson General Manager Hilton Bali Resort

3 out of 5

In process of upgrading

Pros: The staff at all times were extremely courteous and professional. This made up for a lot of our issues.
Cons: The mould issues in the garden rooms must be addresses if health problems for guests are to be avoided for long stays. Other issues are minor.
Location: Location of resort is great.
The room at arrival had several issues; mould on the walls, aircon leaking into the wardrobe, shower handle fell off at first use. Shower door did not close fully. Air conditioner leak and shower handle were fixed when staff were alerted to issue. Mould on wall was still there at end of stay, as was the problem with the shower door not closing fully. Recommended to the clerk at reception to fix these issues prior to next guest.

Posted by , from Sydney on 10 Aug. 2018

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Comment from Hotel Management

4 Sep. 2018 by Peter Simson

Dear Reg, Thank you for sharing your stay experience while residing at the Hilton Bali Resort. While I was happy to receive your thoughts on our great staff and location, please accept my sincere apologies for the unexpected encounter you described with our the room condition, which we have personally shared to our Senior Leader in Front Office and Housekeeping to improve our services and offer in the future. You may be aware that we have initiated an on-going property improvement program, which we trust will permit us to better align with the expectations of our guests and in turn, ensure that we continue to establish the Hilton brand standards within this beautiful resort. Reg, thank you again for your constructive feedback. We do hope that we will have the opportunity of being able to welcoming you back to the Hilton Bali Resort at some point in the future and as and when you next have reason to visit Bali. Until the occasion prevails, Kind regards, Peter Simson General Manager Hilton Bali Resort

5 out of 5
loved my stay with the Hilton and the price deduction was fantastic while renovations were happening at the hotel. However the renovations were subtle and well managed. The staff were wonderful and room large and service fast and pleasant. Breakfast missed a few luxuries but when I asked the staff provided these not just once but every morning. I loved that the resort had its own private access to the beach and dinner just metres from the sound of the surf was superb. Only suggestion was meal service ie a light lunch around the pool a little expensive everyday and no nearby shops to purchase. Many thanks do so wish I will be able to come back

Posted by on 8 Jun. 2018

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Comment from Hotel Management

14 Jun. 2018 by Peter Simson

Dear Mr/Ms, Thank you very much for taking the time to write your detailed review. I am delighted to read of your positive stay experience and that you were impressed with our facilities. Your comments will most certainly be shared with all of our Team Members as this sentiment will continue to inspire us to deliver the warmth of traditional Balinese hospitality and Hilton service standards. We do look forward to having the opportunity of being able to welcome you back ‘home’ as and when you next have reason to visit Bali. Until the occasion prevails, With my best regards, Peter Simson General Manager Hilton Bali Resort

4 out of 5

Luxury hotel

Luxury hotel - great kids pool, beautiful pool, lovely rooms, clean, friendly staff, beach front, awesome views, beautiful gardens and great restaurants, however the food prices are a bit expensive. Expect to pay top dollar for meals and snacks. Haagen Dazs icecream $9.50 AUD!

Posted by , from SA on 27 Aug. 2016

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4 out of 5

5 Star Hotel on the cliff with best view

Pros: The view of the sea from reception (on level 15). Level one is beach level and pool level. Loved the executive club which had its own infinity pool
Cons: The pools downstairs can be updated as they are not as up to date as some the other brand name pools in the area. E.g. The pools of the Grand Laguna.
Location: Niko is not close to the other resorts buy that is the appeal. A shuttle ride or cheap taxi can get you anywhere. The private beach is great.
Niko has the best views in Nusa Dua and a great vibe

Posted by , from Los Angeles on 12 Feb. 2016

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Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hilton Bali Resort like an outdoor pool and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is free in public spaces. This luxury resort also offers a 24-hour fitness center, a spa tub, and a sauna. Self parking and valet parking are free. This 5-star Nusa Dua resort is smoke free.

  • 407 guestrooms or units
  • 24 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2016
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Indoor tennis courts - 3
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (15.1 km / 9.4 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hilton Bali Resort offers 407 air-conditioned accommodations with DVD players and minibars. Rooms open to balconies or patios. LED televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

The Shore Restaurant - This beachfront restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Paon Bali Resto & Bar - Overlooking the ocean and garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Delicatessen - Onsite delicatessen. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 605000.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Hilton CleanStay guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between IDR 150000 and IDR 250000 for adults, IDR 75000 and IDR 125000 for children (approximately)
  • Airport shuttle fee: IDR 300000 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Bali Resort Nusa Dua
  • Hilton Bali Resort Nusa Dua
  • Hilton Bali Resort Resort
  • Hilton Bali Resort Nusa Dua
  • Hilton Bali Resort Resort Nusa Dua
  • Hilton Bali Nusa Dua
  • Hilton Bali

You should know

  • Hilton Bali Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.