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Mercure Bali Nusa Dua

4.0 star property
Sand beach and a fitness centre, near Bali National Golf Club

Photo gallery for Mercure Bali Nusa Dua

Welcome to our hotel, featuring a contemporary entrance with a decorative water feature and beautifully landscaped surroundings.
Creator video
Relax on our beachside loungers, each equipped with a cushion, and enjoy the ocean views.
Relax by the pool with a refreshing drink and a beautiful view.
Relax in comfort with a large bed, wall-mounted TV, and a cozy reading nook by the window.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Spa
  • 24/7 front desk
The current price is AU$78
includes taxes & fees
11 Aug - 12 Aug

Explore the area

Map
Jalan Nusa Dua Selatan Lot SW 03, Nusa Dua, Bali, 80363
  • Bali National Golf Club
    ‪9 min walk‬
  • Bali Nusa Dua Convention Centre
    ‪2 min drive‬
  • Nusa Dua Beach
    ‪3 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, Terrace, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, Terrace, Pool View

Highlights

Balcony
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 Double Bed, Terrace, Garden View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Double Room, 1 Double Bed, Terrace, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, Garden View

1 bedroom, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds, Garden View

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
Free bottled water
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Terrace, View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, Terrace, View

Highlights

Balcony
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, desk, blackout curtains

Junior Suite, 1 Double Bed with Sofa bed

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Sofa bed
Separate bedroom
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room, 2 Single Beds, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
Free bottled water
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room, 1 Double Bed, Garden View

1 bedroom, in-room safe, desk, blackout curtains

Superior Double Room, 1 Double Bed, Garden View

7.4 out of 10
Good
(6 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
Free bottled water
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Superior Double Room, 1 Double Bed, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed, Terrace, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Double Room, 1 Double Bed, Terrace, Pool View

Highlights

Balcony
Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

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Sofitel Bali Nusa Dua Beach Resort

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About the area

Nusa Dua

Mercure Bali Nusa Dua places you in the centre of Nusa Dua, within just a 10-minute stroll of Bali National Golf Club and within 30 minutes of Bali Nusa Dua Convention Centre. Highlights at this beach hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Enjoy the gym, kids' swimming pool, free pool cabanas and pool loungers. 2153 square feet (200 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available. There's also free valet parking, along with the convenience of a free area shuttle. .With a stay at this 4-property class Siligita hotel, you'll be 2 km (1.2 mi) from Puja Mandala.

What's nearby

  • Bali National Golf Club - 9 min walk - 0.8 km
  • Bali Collection Shopping Centre - 14 min walk - 1.2 km
  • Puja Mandala - 18 min walk - 1.5 km
  • Bali Nusa Dua Convention Centre - 2 min drive - 1.7 km
  • Nusa Dua Beach - 3 min drive - 1.7 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 21 min drive

Restaurants

  • ‪Waterfall Restaurant - ‬14 min walk
  • ‪Babi Guling Pak Dobiel - ‬12 min walk
  • ‪Kagu Ra Authentic Japanese Cuisine - ‬9 min walk
  • ‪Nyoman's Beer Garden - ‬8 min walk
  • ‪Nasi Ayam Bu Oki - ‬6 min walk

About this property

Mercure Bali Nusa Dua

Sand beach and a fitness centre, near Bali National Golf Club
Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Mercure Bali Nusa Dua such as an outdoor pool and a children's pool.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This eco-certified hotel also offers a fitness centre, a garden and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Nusa Dua hotel.

  • 1 building
  • 198 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 2012
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Mercure Bali Nusa Dua offers 198 accommodations with a safe and complimentary bottles of water. LCD televisions come with cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Nusa Dua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Indonesian

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  • Pool
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 2 km
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee: IDR 100,000 for adults and IDR 50,000 for children
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2,153 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 PM
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 350000.0 per stay.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 100000 for adults and from IDR 50000 for children
  • Fee for in-room wired Internet: IDR 950000 per stay (rates may vary)
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 350000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Bali Mercure
Bali Mercure Nusa Dua
Mercure Bali Nusa Dua Hotel
Mercure Bali Hotel Nusa Dua
Mercure Bali Nusa Dua
Mercure Nusa Dua
Mercure Nusa Dua Bali
Nusa Dua Mercure

Frequently asked questions

What is the cancellation policy at Mercure Bali Nusa Dua?

Mercure Bali Nusa Dua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Bali Nusa Dua?

As of 12 July 2025, prices found for a 1-night stay for 2 adults at Mercure Bali Nusa Dua on 11 Aug 2025 start from AU$78.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Bali Nusa Dua?

Yep, Mercure Bali Nusa Dua has a free self car park and free valet parking.

Are there any beaches close to Mercure Bali Nusa Dua?

Yep, Mercure Bali Nusa Dua is a short 17-minute walk from Mengiat Beach.

Is there a spa on site at Mercure Bali Nusa Dua?

Yep, there is an onsite spa at Mercure Bali Nusa Dua. You'll enjoy heaps of services like body scrubs and facials, as well as hot stone massages.

Does Mercure Bali Nusa Dua have a pool?

Mercure Bali Nusa Dua has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Mercure Bali Nusa Dua?

Mercure Bali Nusa Dua features a full-service spa, an outdoor pool and free pool cabanas.

Does Mercure Bali Nusa Dua serve breakfast?

Sure does, buffet breakfast is on offer at Mercure Bali Nusa Dua.

Is there a free airport shuttle available at Mercure Bali Nusa Dua?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Bali Nusa Dua?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Bali Nusa Dua?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Mercure Bali Nusa Dua?

No, pets are not allowed.

Is there a golf course on site at Mercure Bali Nusa Dua?

There is a golf course next to Mercure Bali Nusa Dua.

Mercure Bali Nusa Dua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 79 out of 283 reviews
Rating 8 - Good. 116 out of 283 reviews
Rating 6 - Okay. 46 out of 283 reviews
Rating 4 - Poor. 29 out of 283 reviews
Rating 2 - Terrible. 13 out of 283 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Kate

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff very helpful and friendly! Pool although old was great. Room cleanliness not so great, stains on sheets, paid extra for a pool view but couldn’t open the door. Mould in the shower the way the bathroom is setup is strange! Overall the place just needs a bit of love, has potential to be amazing!
Stayed 2 nights in Jul 2025

6/10 Okay

dionne

Travelled with group
First room was dirty and bed not even made up and fridge didn’t work ! Was told no better room and had to ask for bed to be made at midnight when we arrived ! Next day they did move us to another room which was much cleaner ! Staff were lovely and pool area very nice.
Stayed 5 nights in Apr 2025

6/10 Okay

Salome

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms needs proper thorough cleaning
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok stay for the price. Broken tiles in and around the pool. VERY run down. Rooms very a little dirty. Staff were friendly not overly attentive.
Stayed 4 nights in Jan 2025

8/10 Good

SHAHRIAR

Liked: Staff & service, property conditions & facilities

A mixed experience!

We had a mixed experience in Mercure Nusa Dua. Most of the staff were amazing with some lapses of course, especially service during the breakfast can be improved. A special shout out to the Manager, Manies - she had been a gem and I am giving a star more in my rating only because of her. A big disappointment was the room size. The advertised area includes the washroom and is not really helpful. There is very little closet space. There is space to store only one suitcase and you can hang some cloths in approximately 3 feet hanger space. That's all and it is really insufficient for a couple planning to stay long. It might be enough for someone visiting on business for 3/4 days but not for a longer stay like us (9 days). Overall, the breakfast was good, the pool area was good, the location is very nice. But room size is definitely a disappointment. If you are more that one person or planning a longer stay or have more than one suitcase, deluxe rooms may not be a very good choice. The suits however, can be a good choice.
Stayed 9 nights in Nov 2024

8/10 Good

Anjan Kumar

Liked: Cleanliness, staff & service
The room was small. No variation in breakfast. But the staff were welcoming.
Stayed 6 nights in Nov 2024

8/10 Good

Dauras

Stayed 1 night in Oct 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Gavin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Poor Service

The staff had absolutely no interest in the service of the guest. We checked in at 2pm and was told to come back later. 4pm before our rooms were ready. We were told the hotel was full but in fact you could go on the app and find many rooms available online. I can go on but I think you get the message. Stay Away from here!
Stayed 1 night in Aug 2024

4/10 Poor

Bernard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel needs a overhaul !

Staff at reception not very helpful, room was not ready when checking in at 2pm however hotel was obviously not full by any means. Said we would be told when room was ready but didn't happen at 3:30 when asked was told room WAS READY. Breakfast was very basic and not worth the money, Staff again not very helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Need more updating of the hotel property

Outdated and old hotel. Room did some refurbishment thought still old
Stayed 1 night in Jul 2024

8/10 Good

Christopher, Howden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel and great value for money. The rooms were very clean and spacious with a good shower. Rooms were quiet at night. Breakfast was good, with a nice selection and good quality. The only thing I would comment about was the Beach Club. Its not really a beach club. There is a shuttle every hour which takes you to a small plot of the beach close to the Grand Hyatt. The beach itself is very nice and sunbeds are provided. However there are no facilities there other than a small wodden shack where you can buy a limited selection of drinks (but not even coconuts when we were there) and an even more limited selection of 'bites', but no toilet facilities at the so called club. The food we did have was nice, but not hot. For this to be called a club I would have expected a small permanent bar, toilets and a few tables to eat at (there was 2 high tables). Overall the "beach club" was fine, but dont expect much
Stayed 3 nights in Jun 2024

8/10 Good

tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2024

8/10 Good

Cassie-Anne

Travelled with partner
The property requires some upkeep, room was made up and towels taken away but never replaced, the food was ok but admittedly the buffet was slow to be replenished, basically same food everyday, very hard to get bacon and omelettes rarely cooked properly. The drapes on our room were hanging by a thread and dirty, many guests slipped down the stairs from the upper pool and you had to take care on the worn away and improperly laid decking.
Stayed 1 night in May 2024

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet, convenient for a getawy from the hustle and bustle of Kuta. Great service, price was exceptionaly affordable.
Stayed 2 nights in Mar 2024

10/10 Excellent

gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were llovely. The buffet breakfast was outstanding. More than I could eat! The shuttle to the beach was superb as the beach was beautiful white sandy beach of a long stretch shoreline. Quite remarkable!
Stayed 2 nights in Mar 2024

6/10 Okay

Geilson

Liked: Cleanliness
My room got completely flooded during rainy day I asked to be moved to another room at the same floor where my friend is but although I was told they would do, they never came back, the only earlier option was to move to the floor below far away from my friends which wasn't an option for me as I have a broken ankle. After packing everything to move and waiting for the room to be dried, I realised it was over 10 pm and too late to go out to eat as the road was flooded. I went to the reception and asked for s spoon so I could eat stuff I had on my room, but I was told to call on the phone from my room. I called three times, three times they answered yes and hang up with 3 seconds and one hour later no spoon, with my broken ankle and no orthopedic boot on due to being washed due to sewage from rain water on the street, I had to make my way to the reception again and ask for a spoon, to my surprise they had spoons right there and gave me straight away. I complained about them hanging up on me three times, and they said the manager would talk to me the next morning, but of course I never heard from anyone. The room seems to flood constantly on rainy wind days, because the balcony is levelled with the room, and the balcony overfills and floods the bedroom. My phone charging cable was plugged to the socket, and the bit that connects to the phone was on the floor, and the only reason I wasn't electrocuted, was because the tip which connects to the phone was just outside the water!
Stayed 2 nights in Mar 2024

10/10 Excellent

Bingtian, Ningbo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel at Bali Island
Stayed 1 night in Feb 2024

6/10 Okay

Praneel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024

6/10 Okay

Deborah

Stayed 15 nights in Dec 2023

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room for the price, however drinks by the pool are very expensive
Stayed 1 night in Nov 2023

10/10 Excellent

Eddyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 10 nights in Oct 2023

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location fir rest before flight out, staff friendly and helpful, facility may benefit from maintenance or refit in near future, but all in functional condition at this time.
Stayed 1 night in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week at Mercure Bali

Loved our stay. Our room was good, bright and airy. Breakfast was good, plenty of choice. The pool was great although the loungers were a bit uncomfortable.
Stayed 7 nights in Aug 2023