6/10 Okay
Jason
Travelled with family and small children
14 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 5-night stay at The Mulia but checked out after just 2 nights. While the property is undoubtedly beautiful, it didn’t meet our expectations as a family-friendly resort, especially after staying at The Padma Legion, which was lovely and catered so well to families.
One of the biggest challenges we faced was that the hotel couldn’t accommodate an extra bed for our 4-year-old, despite children being allowed to stay in the room at no additional charge. The expectation was for children to sleep in the same bed as the parents, which wasn’t ideal for us.
The property itself is huge but feels like a maze and isn’t particularly well signed. Most of the amenities are part of The Mulia Resort rather than The Mulia Suites, which meant we often had to exit and re-enter the property to access facilities. This added to the inconvenience, especially when traveling with a child.
The hotel grounds are stunning but massive, and the kids’ club is located on the other side of the property. We’re not ones to leave our child in kids’ club all day—just for a few hours—but the distance made this impractical.
Overall, The Mulia is a beautiful resort, but it’s not designed with families in mind. We requested a partial refund for the remaining nights of our stay, but this was denied. While the hotel was within its rights, given we booked a non-refundable rate, a partial refund would have been a thoughtful gesture considering our experience.
Jason
Stayed 5 nights in Jan 2025
