4.2 out of 5

"Our time at the Sofitel was enjoyable. The rooms were quite comfortable and the beds and pillows were very comfortable and clean. The pool area was hu ... " More

By a verified traveller on Mon 06 Aug 2018

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Hotel Description

You'll be connected to the convention centre at Sofitel Bali Nusa Dua Beach Resort, and within just a 15-minute stroll of Bali Nusa Dua Convention Centre and Bali International Convention Center. Highlights at this luxury hotel include 3 restaurants, 4 outdoor swimming pools and a full-service spa.

Flat-screen TVs with cable channels are featured in all 415 rooms, and you can enjoy free WiFi, balconies or patios and in-room childcare. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and slippers. Separate bathtubs and showers, espresso makers and down comforters are also available.

A relaxing visit to So SPA can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and spa tub. The restaurant, Kwee Zeen, serves Asian cuisine and is open for breakfast, brunch, lunch and dinner. L'oh Bar is the hotel's own bar, serving drinks along with lunch and light fare. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site fitness centre and lazy river. 25231 square feet (2344 square metres) of event facilities include conference centres, and other business amenities include a business centre. Plus you'll find free WiFi in public areas, an outdoor tennis court and a sauna. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of a free shopping centre shuttle.

Places within a 30-minute drive of this 5-star BTDC hotel include Nusa Dua Beach and Uluwatu Temple.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$273 per night

Luxury Room with Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Prestige Suite with Club Millésime Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Room with Lagoon View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room with Plunge Pool

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Luxury Room Club Millésime with Pool Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Bali Nusa Dua Beach Resort ratings based on 28 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sofitel Bali Nusa Dua Beach Resort

Everyone (20) Couples (4) Family (3)
5 out of 5
Awesome staff, Club Milleseme was well worth it! Great resort.

Posted by on 1 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by General Manager

Dear Valued Guest, Bonjour! Selamat Siang! We very much appreciate the good rating you gave, to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your stay was nothing but a satisfying one and that we were able to meet all your expectations, especially our exclusive Club Millesime with its abundant privileges. Thank you once more for the feedback and we hope to see you again soon. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

5 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by General Manager

Dear Valued Guest, Bonjour! Selamat Siang! Thank you for leaving us a rating online on Wotif. We are thrilled to see the excellent rating you gave us following your recent experience at Sofitel Bali Nusa Dua Beach Resort. We appreciate much the positive note you gave and we very much look forward to seeing you again in not too distant future. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

5 out of 5
Everything was lovely food amazing our room was divine loved it!

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by General Manager

Dear Valued Guest, Bonjour! Selamat siang! Thank you for sharing your kind words on Wotif, following your recent stay with us. We are pleased to know that your stay was up to your expectations, and that you loved our luxurious room as well as the delicate foods we offered. Your lovely feedback really warms our heart and certainly motivating. We cannot wait to welcome you back at Sofitel Bali Nusa Dua Beach Resort in the near future. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

5 out of 5
The gym is very good. The staff, especially David, are excellent and very helpful.

Posted by on 2 Apr. 2019

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Comment from Hotel Management

3 Apr. 2019 by General Manager

Dear Valued Guest, Bonjour! Selamat Siang! Thank you for sharing your excellent review online, through Wotif. We are glad that you enjoyed much the facilities in our resort, especially our So Fit. Please rest assured that your kind words will be shared with all the Heartists, especially David whom will be encouraged and extremely motivated to continue providing an excellent quality of service to our valued guests. Once again, we thank you for staying with us and look forward to welcoming you back soon. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

5 out of 5
Friendly staff nice pool and breakfast . Easy transportation and very clean resort.

Posted by on 21 Feb. 2019

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Comment from Hotel Management

22 Feb. 2019 by General Manager

Dear Valued Guest, Bonjour! Selamat Siang! We thank you very much for your kind comment on Wotif following your recent stay at Sofitel Bali Nusa Dua Beach Resort. Nothing pleases us more than reading our valued guest praising our services and facilities. Your commendation towards our magnificent pool, delicate breakfast and most of all the hospitality by our ambassadors are highly appreciated. We cannot wait to welcome you back for another perfect holiday on your next visit to Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

5 out of 5
Beautiful resort and relaxing surroundings. The pools were huge with lots of lounging area. The private beach was close and also had lots of covered lounging areas. For a reasonable fee you had access to lots of water sports. The staff at the hotel were lovely and helpful, we were always greeted with a warm smile. Breakfast was delicious and there was alot to chose from. The area was very safe and very quiet compared to the hustle and bustle of Kuta. A free bus was provided to Bali Collection, or the transport staff could organise a private driver or metered taxi if you wanted to get out of the resort. The only negative thing would be that the food/drinks and spa were overpriced compared to Bali standards standards - but you usually expect that from hotels. All in all, my family and I had a wonderful and relaxing time.

Posted by , from Brisbane on 17 Dec. 2018

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Comment from Hotel Management

18 Dec. 2018 by General Manager

Dear Sue, Bonjour! Selamat Siang! Thank you for the time spent to share such wonderful feedback following your recent stay with us. We are extremely delighted to see your kind review online and to know that you had a Magnifique stay with us thanks to the high quality of product and facilities as well as the great hospitality extended by our Ambassadors. At Sofitel, we strive to uphold the highest standards of service and knowing that we have succeeded is greatly fulfilling. On the other hand, rest assured as your highlight has been shared with the related department head for further review. Nevertheless, it is a pleasure to learn that your overall stay was up to your expectations. We hope to see you again in not too distant future. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

5 out of 5
This is one of the best hotel in Nusa Dua Bali. They offered relaxing holiday while there were lots activities in hotel just in case guests were bored. I also like the hotel beach which is accessable easily and good to have some fun with kiddos. The room is very spacious and has ambient lighting to increase the relaxing mood. Definetely i will be back to stay in this hotel in future. The only thing i hate was i only stayed one night and couldnt enjoy for more

Posted by , from Bandung, Indonesia on 22 Nov. 2018

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Comment from Hotel Management

23 Nov. 2018 by General Manager

Dear Agustian, Bonjour! Selamat Pagi! Thank you very much for sharing your memorable experience at Sofitel Bali Nusa Dua Beach Resort. We are glad to hear that you and family thoroughly enjoyed your precious family time with us. Your commendation towards our overall property and the beach is highly appreciated. You are more than welcome to return for another Magnifique journey with us. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

5 out of 5

Great hotel with excellent pool facilities

Pros: The pool facilities
Cons: Wifi reliability
Location: Location is very close to the Tollway entrance.
Our time at the Sofitel was enjoyable. The rooms were quite comfortable and the beds and pillows were very comfortable and clean. The pool area was huge with many different sections and very good kid's pool area. The daycare facilities for kids looked very nice and not too pricey (we didn't use it ourselves). The distance from the beach was only a 5 minute walk. The staff were all very hospitable and helpful. The breakfast buffet at the Kwee Zine restaurant were pretty good, I would rate it 8 out of 10. The dinner buffet at the Kwee Zine restaurant was not as good value for money (food was not bad at all, but the variety of items didn't seem worth the cost of almost $50AUD per person). Another thing we noticed, which was minor, was that the Wifi in the room occasionally dropped out (there were about 2 days where it was more prevalent and we complained on those days). What I found was that wifi is offered in 2.4Ghz and 5Ghz frequencies and when our gadgets connected to the 2.4Ghz frequency we had a better experience. Overall our stay there was very relaxing and enjoyable. I wold recommend the Sofitel to families with kids. Our daughter was 2 years old.

Posted by , from Melbourne on 6 Aug. 2018

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Comment from Hotel Management

23 Aug. 2018 by Sylvain Pasdeloup

Dear Sonny Gandhi, Bonjour! Selamat Siang! We appreciate the time you spent on writing this review for us on Wotif. My team and I are always glad to read that our guests loved all their stay and could thoroughly enjoy it. At Sofitel, we strive to exceed our guest expectations therefore we are delighted to see the high score you gave us. We all are looking forward to serving you again in the future. Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

5 out of 5

Luxury at it's best

Pros: Location Food offering Buffet Breakfast Plunge pool villa stunning grounds the staff!
Cons: There were a few maintenance items in the room ie light globe out etc. Minor. Just attention to detail prior to arrival or from housekeeping.
Location: We choose to be out of the over tourist crowded areas and this was the best decision we made - you have the best of both worlds!
This was our first time to Bali, although have traveled throughout Asia. We decided to spoil ourselves for several reasons including an anniversary and birthday. The hotel was pure luxury - just like a brochure. We arrived late into Bali and checked in at midnight, however the staff were fantastic. They greeted us so warmly and for the moment we arrived, to checking out 5nights later, we couldn't fault their service. We paid extra for a plunge pool villa and it was well worth the money, although the main hotels pools were amazing. We used both. It was my birthday and my partner alerted Reception as a surprise. He didn't think anything would be done, however some of the hotel team arrived at our room, singing "Happy Birthday", holding a cake with candles and a Happy Birthday banner. It was just fabulous. Thank you. We would highly recommend this hotel and are looking forward to returning.

Posted by , from Australia on 8 Apr. 2018

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Comment from Hotel Management

5 Jun. 2018 by General Manager

Dear Chelsea & Seth, Bonjour! Selamat Siang! Thank you for sharing your positive feedback online on Wotif. It makes us really glad to know that you savoured much our food from the buffet breakfast. I believe that it truly pampered you. I noted your remarks and I have shared it as well to the related department so actions can be taken to address it. Thank you for sharing with us and we hope to see you again in not too distant future. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

2 out of 5

Very noisy renovation right near pool and beach

Pros: rooms are nice, service is good, usual Bali confusion of some staff but that happens everywhere in Bali, food was pretty good
Cons: don't jack hammer up a pathway during the hours when people are trying to relax by the pool... just common sense really!
We stayed here in October 2017 and it was fantastic... HOWEVER we stayed here in April 2018 and it was very poor. I normally don't ever write reviews but this stay deserves a review... a bad one!. There is a very loud renovation occurring right near the pool. So lying by the pool in the afternoons (when the work starts from about 1pm onwards), there is drilling (jack hammering a path) crashing, banging and generally very noisy. Even earphones will not cancel it out. Also the bar near the beach is right next another site of renovation, so also very noisy with crashing banging and drilling. Also access is blocked at various times of the day so you had to walk around the renovation to get to whereever you are going. I was so upset about the noise, I never would have booked this hotel if I had known this was going to be happening. Most disappointing Bali experience ever and I have been about 10 times. If you want to stay in this hotel I suggest you call ahead and check that the renovations (all of them) are finished).

Posted by , from Australia on 7 Apr. 2018

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Comment from Hotel Management

8 May 2018 by General Manager

Dear Mich, Bonjour! Selamat Siang! Thank you for sparring your time to write us a review online on Expedia following your stay at our property. While it was our pleasure to welcome you back at our resort, we regret to read that your experience was not up to your expectations. It truly saddened us to know that you were disturbed by the noise from the maintenance taking place during your stay at our resort. We trust that This projects is leeded with the sole aim of ensuring our guests satisfaction by updating and maintening some of our facilities to match with our promises for luxury. We hope to get another opportunity to serve you better and this time, I will ensure you live a wonderful experience with us. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

About the Sofitel Bali Nusa Dua Beach Resort

Location Lot N5 Nusa Dua Tourism Complex, Nusa Dua, Bali 80363

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Sofitel Bali Nusa Dua Beach Resort, you can cool off in one of the 4 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A beach bar, and A swim-up bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a kid's pool, an outdoor tennis court and a sauna. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Nusa Dua hotel.

  • 415 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 25231 sq ft of conference space
  • 2344 sq. m of conference space
  • Built in 2013
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , RV, bus, truck parking

Transport

  • Airport: Denpasar (DPS-Ngurah Rai Intl.) (13.1 km / 8.1 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle, cruise terminal shuttle, and ferry terminal shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sofitel Bali Nusa Dua Beach Resort offers 415 forms of air-conditioned accommodation with minibars and espresso makers. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch Flat-screen televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary slippers, designer toiletries and a hairdryer. This Nusa Dua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Private balcony or patio
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Kwee Zeen – Overlooking the garden, this restaurant specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open 24 hours.

Cucina – This poolside fine-dining restaurant specialises in international cuisine and serves brunch, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Toya beach Bar and Grill – This beach seafood restaurant specialises in international cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Le Bar – Overlooking the garden, this lobby lounge specialises in international cuisine and only serves light fare. Open daily.

L'oh Bar – This poolside bar specialises in international cuisine and serves lunch and light fare. Open daily.

Late-night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 9
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 11:30 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 865150.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Sofitel Bali Nusa Dua Beach Resort

Policies

Children age 10 and under have access to the resort's kids club and are not permitted in Club Millesime lounge. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No pets or service animals allowed
  • Union Pay

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 484000 for adults and IDR 241998 for children (approximately)
  • Airport shuttle fee: IDR 350000 per vehicle (one way)
  • Rollaway bed fee: IDR 865150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Bali Nusa Dua Beach Resort
  • Sofitel Bali Resort
  • Sofitel Bali Nusa Dua Beach
  • Sofitel Bali

You should know

  • Sofitel Bali Nusa Dua Beach Resort offers transfers from the cruise terminal, ferry terminal, and airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.