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4.5 out of 5

"It was a fabulous stay, great quiet location family friendly, the staff couldn’t of done more to make us feel so welcome. Plenty of daily activities f ... " More

By a verified traveller on Fri 27 Sep 2019

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Hotel Description

A luxury stay in Nusa Dua awaits you at Novotel Bali Benoa. Within a 20-minute stroll, you'll find popular places like Tanjung Benoa and Benoa Harbour. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy LCD TVs with satellite channels, and all 187 rooms feature free WiFi, furnished balconies or patios, and sofa beds. Refrigerators and round-the-clock room service make in-room dining convenient. Pillow menus and down comforters invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Coffee/tea makers, in-room childcare, and free bottled water are also available.

A day of pampering at In Balance Spa can include hot stone massages, body wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, Uluwatu Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. Nanas Bar is the hotel's own bar. Spend the day at the private beach where you'll find sun loungers, and enjoy the onsite free kids' club and fitness center. Plus you'll find free WiFi in public areas, an outdoor tennis court, and a kids' swimming pool. Continental breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

You'll be 4.6 km (2.8 mi) from Nusa Dua Beach and 3.6 km (2.3 mi) from Bali Nusa Dua Convention Centre with a stay at this 4.5-star Nusa Dua hotel.

Deluxe Room (Garden Wing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$62* Per night/room 31 Oct. - 1 Nov.

Family Room (Garden Wing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 1 Bedroom (Private Pool Beach Wing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Terrace (Tropical Terrace Beach Wing)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Beach Cabana, Beach Wing, Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room (Garden Wing)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Novotel Bali Benoa ratings based on 63 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Bali Benoa

Everyone (18) Couples (18) Family (27)
5 out of 5

Posted by on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by daniele ruiu

Dear Valued Guest, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Full rating on your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Daniele Ruiu General Manager

5 out of 5
It was a fabulous stay, great quiet location family friendly, the staff couldn’t of done more to make us feel so welcome. Plenty of daily activities for all to do. Food was great, and the rooms were clean and well maintained. We are definitely coming back to this hotel for our next trip. Thank you Novetel Benoa :)

Posted by on 27 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by Daniele Ruiu

Dear Valued Guest, Thank you for choosing to stay at our resort again and sharing your valuable review. It is great to know that your staying experience meet your expectation and has made a wonderful memory to you and family. My team and I are waiting to your next visit, hopefully soon. Best Regards, Daniele Ruiu General Manager

4 out of 5

Posted by on 22 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Daniele Ruiu

Dear Valued Guest, Thank you for spending your staycation with us. I am glad to know that our service and overall facilities have made your stay a pleasant one. Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

3 out of 5
The friendliness of the staff was excellent, and our kids very much enjoyed the kid's club and the lovely ladies working there. I was extremely disappointed in the booking system which allocated a room that was clearly ONLY designed for three people, to us, as a family of four. I clearly entered the children's ages, asking for filtered options for four people, and we arrived to find two single beds, and one day bed. No solution was offered. The food offered was broad in range and variety, but, much of it was of only average quality. Our children wanted nachos one day, and the corn chips were completely smashed. The Indonesian food in the restaurant was excellent, and the freshly cooked eggs were great.

Posted by on 12 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Daniele Ruiu

Dear Valued Guest, Greetings from Novotel Bali Benoa Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are please to read that you enjoy our Indonesian food and freshly cooked egg and that you appreciated the warmness of our staff. I was however sorry to read that your experience was not up to your expectations. We would therefore like to exchange further with you and try to find a way to regain your satisfaction about our property. We hope you believe in second chances as we do. We hope despite your less than perfect stay on this occasion you will allow us to serve you again in the future. Best regards, Daniele Ruiu General Manager

5 out of 5
Service Cleanliness Layout Restaurant food was less than average though But Algoods

Posted by , from Auckland on 5 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Daniele Ruiu

Dear Otene, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Full rating on your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Daniele Ruiu General Manager

5 out of 5
Staff all very friendly and helpful. Food was delicious Rooms were comfortable and had everything you would need and the pools were lovely. Loved to just cool and lounge on the beachfront in the sea breeze was relaxing

Posted by on 14 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Daniele Ruiu

Dear Valued Guest, Thank you for spending your staycation with us. I am glad to know that our service and overall facilities have made your stay a pleasant one. Our aim is to create a home away from home for our guest and I am proud to read that our efforts have clearly made a lasting impression on you. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Daniele Ruiu General Manager

4 out of 5

Posted by on 19 Nov. 2018

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Comment from Hotel Management

22 Nov. 2018 by Daniele Ruiu

Dear Valued Guest, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Good rating on your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Daniele Ruiu General Manager

4 out of 5
Facilities were great. Staff friendly and always helpful. Food delicious Location lovely right on beach

Posted by , from sunshine coast australia on 23 Jul. 2018

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Comment from Hotel Management

26 Jul. 2018 by Daniele Ruiu

Dear Narelle, Warmest Greeting from Novotel Bali Benoa. It our pleasure to received such a kind review from you. We are glad to knew that you have a memorable experience with us and enjoyed the cuisine we prepared. Most Definitely look forward to welcome you again at our resort. Best regards, Daniele Ruiu, General Manager

5 out of 5
Absolutely lovely resort and people, couldn't be happier with the service and help from the staff. It all made for a fabulous holiday. We would recommend the Novatel Benoa to anyone :)

Posted by on 29 May 2018

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Comment from Hotel Management

11 Jun. 2018 by Suci Tirta, Resident Manager

Dear Valued Guest, Thank you very much for taking time to share your experience with us. We are glad that we could deliver an excellent service for you. Full rating on your review will encourage us to keep up this good service. We definitely looking forward to welcoming you back to our resort. Sincerely, Suci Tirta, Resident Manager

5 out of 5
Hotel is beautiful and situated on the beach and not far from various restaurants and shops. Staff are great and more social than other places which is nice.

Posted by on 19 May 2018

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Comment from Hotel Management

23 May 2018 by daniele

Dear Valuated Guest, Warmest greetings from Novotel Bali Benoa, Thank you for your review and for choosing our hotel. We are so glad to hear that you enjoyed your stay and gave positive feedback about the hotel and staff. We surely would share your feedback to our team to always perform our service at our best. Have a great day! Sincerely, Daniele Ruiu

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Novotel Bali Benoa you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco hotel also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Nusa Dua hotel.

  • 187 guestrooms or units
  • 2 levels
  • 2 buildings
  • 3 dining venues
  • Built in 1996
  • Bar on the beach
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (14.8 km / 9.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Bali Benoa offers 187 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies or patios. Accommodations are furnished with single sofa beds. Beds feature down comforters. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Uluwatu Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Cocos Beach Restaurant - This beachfront restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Crocokiss Restaurant - This poolside restaurant specializes in international cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Nanas Bar - Onsite bar. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 28.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 2
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 14 per person (approximately)
  • Airport shuttle fee: USD 19 per vehicle (one-way)
  • Rollaway bed fee: USD 28.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bali Novotel Benoa
  • Benoa Bali Novotel
  • Benoa Novotel
  • Novotel Bali
  • Novotel Bali Benoa
  • Novotel Bali Benoa Hotel
  • Novotel Bali Benoa Hotel Nusa Dua
  • Novotel Bali Benoa Nusa Dua
  • Novotel Benoa
  • Novotel Benoa Bali
  • Novotel Bali Benoa Hotel
  • Novotel Bali Benoa Nusa Dua
  • Novotel Bali Benoa Hotel Nusa Dua

You should know

  • Novotel Bali Benoa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.