The Ritz-Carlton, Bali

5.0 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for The Ritz-Carlton, Bali

Daily buffet breakfast (IDR 502150 per person)
Frette Italian sheets, premium bedding, minibar, in-room safe
Interior entrance
Lobby sitting area
3 bars/lounges, tapas bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
The current price is AU$580
includes taxes & fees
18 June - 19 June

Explore the area

Map
Jalan Raya Nusa Dua Lot #3, Sawangan, Nusa Dua, Bali, 80363
  • Geger Beach
    ‪8 min drive‬
  • Pandawa Beach
    ‪10 min drive‬
  • Nusa Dua Beach
    ‪11 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪23 min drive‬

Room options

The Ritz-Carlton Suite, 1 Bedroom, Lagoon Access

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • Resort view
  • 145 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

The Pavilion, Signature Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 119 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

The Ritz-Carlton Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • Resort view
  • 145 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

The Sawangan Junior Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • Resort view
  • 99 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

The Sawangan Junior Suite, 1 Bedroom, Lagoon Access

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • Resort view
  • 99 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

The Ritz-Carlton Suite, 2 Bedrooms, Lagoon Access

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • 227 sq m
  • Sleeps 6
  • 2 Double Beds

The Cliff Villa, 1 Bedroom, Ocean View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • Ocean view
  • 281 sq m
  • Sleeps 3
  • 1 King Bed

The Garden Villa, 1 Bedroom, Garden View

Highlights

Furnished balcony or patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • Resort view
  • 360 sq m
  • Sleeps 3
  • 1 King Bed

The Oceanfront Villa, 3 Bedrooms, Private Pool

Highlights

Garden
Furnished balcony or patio
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
  • Ocean view
  • 677 sq m
  • Sleeps 9
  • 3 Double Beds

The Cliff Villa, 3 Bedrooms, Ocean View, Private Pool

Highlights

Garden
Furnished balcony or patio
Outdoor play area
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
  • Ocean view
  • 631 sq m
  • Sleeps 9
  • 3 Double Beds

The Sky Villa, 1 Bedroom, Ocean View

Highlights

Terrace
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • 159 sq m
  • Sleeps 3
  • 1 King Bed

The Cliff Villa, 1 Bedroom

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • Partial ocean view
  • 281 sq m
  • Sleeps 3
  • 1 King Bed

The Sky Villa, 2 Bedrooms, Ocean View

Highlights

Terrace
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Partial ocean view
  • 241 sq m
  • Sleeps 6
  • 2 Double Beds

About the area

Nusa Dua

A luxury stay in Nusa Dua awaits you at The Ritz-Carlton, Bali. You'll be 3.1 km (1.9 mi) from Geger Beach and 3.8 km (2.4 mi) from Bali National Golf Club. Highlights at this beachfront hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. Raku serves Japanese cuisine. Breezes is the hotel's own tapas bar, serving drinks along with lunch and light fare. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and free kids' club. Business travelers can take advantage of 9 meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a sauna. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 5-property class Sawangan hotel include Nusa Dua Beach and Bali Collection Shopping Centre.

What's nearby

  • Bali National Golf Club - 8 min drive - 3.6 km
  • Geger Beach - 8 min drive - 3.3 km
  • Bali Collection Shopping Centre - 10 min drive - 5.6 km
  • Pandawa Beach - 10 min drive - 3.8 km
  • Nusa Dua Beach - 11 min drive - 5.6 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 29 min drive

Restaurants

  • ‪The Mulia - ‬4 min drive
  • ‪Reef Beach Club - ‬8 min walk
  • ‪The Cafe - ‬4 min drive
  • ‪Bejana - ‬11 min walk
  • ‪Waterfall Restaurant - ‬6 min drive

About this property

The Ritz-Carlton, Bali

Luxury hotel on the beach, with outdoor pool
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Ritz-Carlton, Bali such as a complimentary children's club and an outdoor pool.

There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a children's pool, a 24-hour fitness centre and a steam room. Free self parking and valet parking are available.

This 5-star Nusa Dua hotel is smoke free.

  • 313 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2014
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
The Ritz-Carlton, Bali offers 313 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas and includes dining tables. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hairdryers and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Languages

Arabic, Catalan, Chinese (Mandarin), Dutch, English, French, German, Indonesian, Japanese, Korean, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: IDR 502,150 for adults and IDR 251,075 for children
  • 3 bars/lounges
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • Bejana
  • Breezes
  • Raku
  • Senses
  • The Beach Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • DVD player
  • Free children's club
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a provincial park
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton, Bali

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1996500.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 502150 for adults and from IDR 251075 for children
  • Airport shuttle fee: IDR 495000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1996500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bali Ritz-carlton
Ritz-carlton Bali
Ritz-carlton Bali Hotel
Ritz-carlton Bali Hotel Nusa Dua, Bali
Ritz-carlton Bali Nusa Dua, Bali
The Ritz-Carlton, Bali Nusa Dua
Ritz-Carlton Bali Hotel Nusa Dua
Ritz-Carlton Bali Nusa Dua

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Bali?

The Ritz-Carlton, Bali offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Bali?

As of 9 June 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Bali on 18 June 2025 start from AU$580.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Bali?

Yep, The Ritz-Carlton, Bali has a free self car park and free valet parking.

Are there any beaches close to The Ritz-Carlton, Bali?

The closest beach to The Ritz-Carlton, Bali is Nusa Dua Beach (3.9 km).

Is there a spa on site at The Ritz-Carlton, Bali?

Yep, there is an onsite spa at The Ritz-Carlton, Bali. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The Ritz-Carlton, Bali have a pool?

The Ritz-Carlton, Bali has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at The Ritz-Carlton, Bali?

The Ritz-Carlton, Bali features a full-service spa, an outdoor pool and free beach cabanas. All guestrooms come with Frette Italian sheets, deep soaking tubs and 24-hour room service.

What makes The Ritz-Carlton, Bali a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and Frette Italian sheets in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton, Bali.

Is The Ritz-Carlton, Bali family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Bali is a hit with families.

Are there hot tubs in the rooms at The Ritz-Carlton, Bali?

No, but there are deep-soaking baths in the guestrooms.

Does The Ritz-Carlton, Bali serve breakfast?

Sure does, buffet breakfast is available daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Bali?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Ritz-Carlton, Bali?

Yep, you can grab a meal at The Ritz-Carlton, Bali's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at The Ritz-Carlton, Bali?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Bali?

No, pets and service animals are not allowed.

The Ritz-Carlton, Bali Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 388 out of 549 reviews
Rating 8 - Good. 102 out of 549 reviews
Rating 6 - Okay. 33 out of 549 reviews
Rating 4 - Poor. 14 out of 549 reviews
Rating 2 - Terrible. 12 out of 549 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juanita

Stayed 3 nights in Feb 2025

10/10 Excellent

walter

Liked: Amenities, property conditions & facilities
Artha and Letizia were amazing!
Stayed 4 nights in Mar 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
Hi, my name is Dr. Gregory Talalayevsky, from Boston, Massachusetts! My wife and I travelled the world, stayed in best hotels, but after spending 2 weeks at Ritz-Carlton, Nusa Dua I can tell this is The Best Hotel we have ever been, thank you, Ritz-Carlton!
Stayed 14 nights in Feb 2025

10/10 Excellent

Deniece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and massive property in Nusa Dua Staff excellent Room excellent, bring your chargers; no USB charging outlet in the room Monkeys will come on your balcony while you are eating breakfast. Location is not very accessible to town/ shopping area like Seminyak. On the same street as other 5 star hotels. No motor bike rentals nearby. Will need to take taxis when you leave the property unless you like to walk a lot. Overall, excellent place to stay and relax.
Stayed 3 nights in Feb 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at The Ritz-Carlton Bali! From the moment I arrived, I was greeted with warm hospitality and exceptional service. The staff were friendly, attentive, and always willing to assist, making my stay truly enjoyable. The resort itself is stunning, with breathtaking views, luxurious accommodations, and excellent amenities. Whether relaxing by the pool, enjoying the beachfront, or dining at the restaurants, every moment felt special. Overall, it was a fantastic experience, and I would highly recommend The Ritz-Carlton Bali to anyone looking for a luxurious and relaxing getaway. Looking forward to returning in the future!
Stayed 1 night in Jan 2025

10/10 Excellent

Matt

Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Grounds

Great stay with a big Diving group from Utah! Grounds are amazing!
Stayed 1 night in Feb 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 11 nights in Jan 2025

10/10 Excellent

Hitesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Great service, beautiful rooms and I can’t say enough good things. Loved everything and lived up to expectations and beyond!
Stayed 10 nights in Jan 2025

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well trained, well managed and well maintain property. My stay was a five stars experience total first class to describe it.
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service

Very dissapointed

The level of incompetence of the staff is simply staggering. This is Ritz Carlton hotel, I expect everything to be perfect, this is what this brand represents but that’s not how things work in this hotel. To start,they did not create a membership number for me, despite the staff’s promises. I guess they just don’t know how to do it. Then I noticed that many employees simply don’t speak basic English and they could not understand what I am asking them to do which was very frustrating. The European food in the restaurants was tasteless, and my daughter complained that at least one lady in the Kids club was rude to the kids there.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff everybody is so nice a pure moment of happiness
Stayed 3 nights in Jan 2025

10/10 Excellent

Abhishek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were very friendly and the property was very well maintained and also quite big. Loved the stay there!
Stayed 6 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent here. The only downside is it’s a little far from nightlife. But Grabs are cheap. I took an hour trip in a Grab for $15
Stayed 1 night in Dec 2024

10/10 Excellent

Myles

Liked: Cleanliness, property conditions & facilities, room comfort
The service was the best I have ever seen in the world. Truly next level.
Stayed 4 nights in Dec 2024

8/10 Good

Steven

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breakfast till 11!! 😍

Such an amazing property. Staff are exceptionally warm and friendly. Well trained and ready to help always. Ritz Kids club was very enjoyable for kids and adults with a wonderful slide. There’s also buggies to take you everywhere if you don’t feel like walking the beautifully landscaped grounds One of the best parts is that breakfast ends at 11 so there’s plenty of time to lie in Food wise you can order grab food and they’ll take it to the lobby if you don’t eat at the hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Luchia M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly tired in areas of the resort mainly the spa. Beach restaurant served great food! Breakfast had plenty of choice.
Stayed 3 nights in Nov 2024

8/10 Good

Reema

Stayed 1 night in Nov 2024

10/10 Excellent

Jalal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jordi, Houston

Liked: Cleanliness
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024