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The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

5-star property
Kawasan Pariwisata Lot N2, Nusa Dua, Bali 1800 796 370
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4.8 out of 5
Exceptional!
See all 34 Wotif Reviews

"Great pools and wonderful staff. Food quite expensive. " More

By a verified traveller on Mon 07 Oct 2019

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Hotel Description

A luxury stay in Nusa Dua awaits you at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali. Within just a 10-minute stroll, you'll find popular attractions like Bali Collection Shopping Centre and Bali International Convention Center. Highlights at this beachfront hotel include 3 restaurants, 7 outdoor swimming pools, and a full-service spa.

All 287 soundproofed rooms feature LED TVs with cable channels, and you can enjoy MP3 docks, DVD players, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Free newspapers, free bottled water, and in-room massages are also available.

A relaxing visit to Lagoon Spa can include deep-tissue massages, hot stone massages, and detox wraps along with access to the sauna and steam room. The restaurant, Banyubiru Restaurant, serves international cuisine and is open for breakfast, brunch, and dinner. Kulkul Bar is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and 24-hour fitness center. 7772 square feet (722 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of a free area shuttle.

Attractions within a 10-minute walk of this 5-star BTDC hotel include Bali Nusa Dua Convention Centre and Bali Nusa Dua Theater.

Deluxe Room, 2 Single Beds, Non Smoking, Garden View (Deluxe Garden View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$101* Per night/room 22 Jun. - 23 Jun.

Deluxe Room, 1 King Bed, Non Smoking, Terrace (Lagoon Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 2 Bedrooms, Non Smoking, Private Pool

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Villa, 1 Bedroom, Non Smoking, Private Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Studio, 1 King Bed, Non Smoking, Terrace (Lagoon Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali ratings based on 34 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Everyone (13) Couples (19) Family (3)
5 out of 5
Great pools and wonderful staff. Food quite expensive.

Posted by on 7 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Lucia

Dear Reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are delighted to discover that you have had an enjoyable stay and highlight us on the pool and the service delivered by our associates. With The Laguna Team, we look forward to seeing you back. Kind regards, Lucia Liu General Manager

5 out of 5
The staff were so helpful, they would do anything for you with a smile. The food and facilities were also excellent. Great hotel.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Lucia

Dear reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! Glad that you really enjoyed your recent visit and happy with the friendly service of our associates and excellent food. Thank you for your visit and look forward to your return stay. Kind regards, Lucia Liu General Manager

5 out of 5
Check-in was done while sitting on a couch in the foyer, not standing at a desk- wonderful! Plenty of arm chairs and couches for a quiet read or chat looking at the sea views. Rooms had good size balcony with garden views . Bed was large and vary comfortable, big TV with loads of English channels. Great pools, plenty of loungers on the beach. Everything clean and tidy. Free shuttle to Bali Collection shopping complex. Staff super efficient and friendly. Tried Melia, Grand Hyatt. This is the best.

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Nizel

Dear reviewer, Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali! We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your recent stay at The Laguna Resort & Spa a pleasant and memorable one. Your excellent review and complimentary words has been shared to the entire team as I believe that they will feel very cherished and inspiring. Once again, thank you for staying at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali and we certainly look forward to welcoming you back to create more memories with us whenever your travels bring you back to Nusa Dua. Sincerely, Nizelania Tarini Director of Rooms

5 out of 5
Wonderful stay, brilliant staff, so helpful and friendly.

Posted by on 28 Mar. 2019

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Comment from Hotel Management

9 Apr. 2019 by Lucia

Dear reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! We greatly appreciate your feedback and also highly rating us after experience the resort. Certainly hope to seeing you back. Sincerely, Lucia Liu General Manager

5 out of 5
The peace, tranquility and atmosphere of the resort are breathtaking...and the staff are kind and most respectful.. Had a great time.. Ty!

Posted by on 7 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by Nizel

Dear reviewer, Warmest greetings from The Laguna resort & Spa, Nusa Dua Bali! So glad to hear how you enjoyed your holiday at The Laguna with peace, tranquility and atmosphere breathtaking. And thank you for highlight the level of service from our associates. We certainly look forward to welcoming you back. With kind regards, Nizelania Tarini Director of Rooms

5 out of 5

Posted by on 31 Dec. 2018

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Comment from Hotel Management

7 Jan. 2019 by Lucia

Dear reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua, Bali! We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your recent stay at The Laguna Resort & Spa a pleasant and memorable one. Thank you for staying with us and look forward to welcoming you back. Sincerely, Lucia Liu General Manager

5 out of 5
Excellent 5 star resort. The swimming lagoons ,pools, restaurants and staff were A plus

Posted by on 19 Dec. 2018

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Comment from Hotel Management

23 Dec. 2018 by Lucia

Dear reviewer, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are delighted to learn that you have had an enjoyable stay and that we contributed in some small way to make your recent experience at The Laguna Resort & Spa a pleasant and memorable one. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards. Look forward to welcoming you back to our resort in the near future. Sincerely, Lucia Liu General Manager

5 out of 5
Just beautiful wherever you look. Best breakfast, miss it already. Would go back in a heartbeat. Staff fantastic, nothing was any trouble. Best resort in bali.

Posted by on 6 Dec. 2018

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Comment from Hotel Management

11 Dec. 2018 by Lucia

Dear reviewer, Greetings from The Laguna resort & Spa, Nusa Dua Bali! Thank you for your visit and highlight on the service and facilities offered. Look forward to welcoming you back in the near future. Sincerely, Lucia Liu General Manager

2 out of 5
I have stayed at this hotel six times now and the last three I have been checked in late, arriving around 4-5pm to find my room not ready yet again. Very disappointing after a long trip and an email to confirm my arrival time. The property is now looking tired and needs a refresh.

Posted by on 27 May 2018

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Comment from Hotel Management

7 Jun. 2018 by Nizel

Dear Lyn, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are delighted to learn that you have had an enjoyable stay and that we contributed in some small way to make your recent experience at The Laguna Resort & Spa a pleasant and memorable one. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards. We look forward to welcoming you back in the near future. Sincerely, Nizelania Tarini Assistant Director of Rooms

4 out of 5
Nice stay could have more English speaking TV channels

Posted by , from Picton NZ on 23 May 2018

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Comment from Hotel Management

30 May 2018 by Nizel

Dear Noddy, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for your recently staying with us and look forward to your return stay in the near future. Sincerely, Nizelania Tarini Assistant Director of Rooms

About the The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Location Kawasan Pariwisata Lot N2, Nusa Dua, Bali 80363

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Nusa Dua hotel.

  • 287 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • 7772 sq ft of conference space
  • 722 sq m of conference space
  • Built in 1991
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Free valet parking , Free parking nearby

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (13.5 km / 8.4 mi)
  • Property shuttles: Free area shuttle within 1.6 km and shopping center shuttle; airport shuttle
  • Parking: Free valet parking

Room Amenities

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers 287 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Beds feature premium bedding. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. 49-inch LED televisions come with premium cable channels. Business-friendly amenities include complimentary newspapers and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Banyubiru Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Reservations are required.

Arwana Restaurant - This beachfront restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cornerstone Deli - Overlooking the pool and garden, this delicatessen specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Kulkul Bar - This beachfront bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

Cascade Bar & Lounge - Overlooking the pool and garden, this lobby lounge specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 800000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for lunch and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals not allowed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between IDR 220000.00 and IDR 275000.00 for adults, IDR 220000.00 and IDR 275000.00 for children (approximately)
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 800000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Laguna Luxury Collection Bali
  • Laguna Luxury Collection Resort Bali
  • Laguna Luxury Collection Resort Nusa Dua Bali

You should know

  • The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.