A luxury stay in Nusa Dua awaits you at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified. Within steps you'll find Bukit Peninsula and BIMC Hospital Nusa Dua within a short 5-minute stroll. Highlights at this beachfront hotel include 2 restaurants, 7 outdoor swimming pools, and a full-service spa.
A day of pampering can include deep-tissue massages, aromatherapy, and reflexology along with access to the sauna and steam room. The restaurant, Banyubiru Restaurant, serves international cuisine and is open for breakfast, brunch, and dinner. Kulkul Beach House is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the onsite 24-hour gym and sauna. 7772 square feet (722 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/cafe. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of a free area shuttle.
Attractions within a 10-minute drive of this 5-star BTDC hotel include Nusa Dua Beach and Jimbaran Beach.
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified ratings based on 34 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified
Everyone (13)Couples (19)Family (3)
5 out of 5
Great pools and wonderful staff. Food quite expensive.
Posted by a verified traveller on 7 Oct. 2019
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Comment from Hotel Management
16 Oct. 2019
by Lucia
Dear Reviewer,
Greetings from The Laguna Resort & Spa, Nusa Dua Bali!
We are delighted to discover that you have had an enjoyable stay and highlight us on the pool and the service delivered by our associates.
With The Laguna Team, we look forward to seeing you back.
Kind regards,
Lucia Liu
General Manager
5 out of 5
The staff were so helpful, they would do anything for you with a smile. The food and facilities were also excellent. Great hotel.
Posted by a verified traveller on 22 Jul. 2019
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Comment from Hotel Management
22 Jul. 2019
by Lucia
Dear reviewer,
Greetings from The Laguna Resort & Spa, Nusa Dua Bali!
Glad that you really enjoyed your recent visit and happy with the friendly service of our associates and excellent food. Thank you for your visit and look forward to your return stay.
Kind regards,
Lucia Liu
General Manager
5 out of 5
Check-in was done while sitting on a couch in the foyer, not standing at a desk- wonderful! Plenty of arm chairs and couches for a quiet read or chat looking at the sea views. Rooms had good size balcony with garden views . Bed was large and vary comfortable, big TV with loads of English channels. Great pools, plenty of loungers on the beach. Everything clean and tidy. Free shuttle to Bali Collection shopping complex. Staff super efficient and friendly. Tried Melia, Grand Hyatt. This is the best.
Posted by a verified traveller on 12 May 2019
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Comment from Hotel Management
13 May 2019
by Nizel
Dear reviewer,
Warmest greetings from The Laguna Resort & Spa, Nusa Dua, Bali!
We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your recent stay at The Laguna Resort & Spa a pleasant and memorable one. Your excellent review and complimentary words has been shared to the entire team as I believe that they will feel very cherished and inspiring.
Once again, thank you for staying at the Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali and we certainly look forward to welcoming you back to create more memories with us whenever your travels bring you back to Nusa Dua.
Sincerely,
Nizelania Tarini
Director of Rooms
5 out of 5
Wonderful stay, brilliant staff, so helpful and friendly.
Posted by a verified traveller on 28 Mar. 2019
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Comment from Hotel Management
9 Apr. 2019
by Lucia
Dear reviewer,
Greetings from The Laguna Resort & Spa, Nusa Dua Bali!
We greatly appreciate your feedback and also highly rating us after experience the resort. Certainly hope to seeing you back.
Sincerely,
Lucia Liu
General Manager
5 out of 5
The peace, tranquility and atmosphere of the resort are breathtaking...and the staff are kind and most respectful.. Had a great time.. Ty!
Posted by a verified traveller on 7 Mar. 2019
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Comment from Hotel Management
8 Mar. 2019
by Nizel
Dear reviewer,
Warmest greetings from The Laguna resort & Spa, Nusa Dua Bali!
So glad to hear how you enjoyed your holiday at The Laguna with peace, tranquility and atmosphere breathtaking. And thank you for highlight the level of service from our associates.
We certainly look forward to welcoming you back.
With kind regards,
Nizelania Tarini
Director of Rooms
5 out of 5
Posted by a verified traveller on 31 Dec. 2018
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Comment from Hotel Management
7 Jan. 2019
by Lucia
Dear reviewer,
Greetings from The Laguna Resort & Spa, Nusa Dua, Bali!
We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your recent stay at The Laguna Resort & Spa a pleasant and memorable one.
Thank you for staying with us and look forward to welcoming you back.
Sincerely,
Lucia Liu
General Manager
5 out of 5
Excellent 5 star resort. The swimming lagoons ,pools, restaurants and staff were A plus
Posted by a verified traveller on 19 Dec. 2018
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Comment from Hotel Management
23 Dec. 2018
by Lucia
Dear reviewer, Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are delighted to learn that you have had an enjoyable stay and that we contributed in some small way to make your recent experience at The Laguna Resort & Spa a pleasant and memorable one. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards. Look forward to welcoming you back to our resort in the near future. Sincerely, Lucia Liu General Manager
5 out of 5
Just beautiful wherever you look. Best breakfast, miss it already. Would go back in a heartbeat. Staff fantastic, nothing was any trouble. Best resort in bali.
Posted by a verified traveller on 6 Dec. 2018
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Comment from Hotel Management
11 Dec. 2018
by Lucia
Dear reviewer,
Greetings from The Laguna resort & Spa, Nusa Dua Bali!
Thank you for your visit and highlight on the service and facilities offered.
Look forward to welcoming you back in the near future.
Sincerely,
Lucia Liu
General Manager
2 out of 5
I have stayed at this hotel six times now and the last three I have been checked in late, arriving around 4-5pm to find my room not ready yet again. Very disappointing after a long trip and an email to confirm my arrival time. The property is now looking tired and needs a refresh.
Posted by Lyn on 27 May 2018
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Comment from Hotel Management
7 Jun. 2018
by Nizel
Dear Lyn,
Greetings from The Laguna Resort & Spa, Nusa Dua Bali!
We are delighted to learn that you have had an enjoyable stay and that we contributed in some small way to make your recent experience at The Laguna Resort & Spa a pleasant and memorable one. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards.
We look forward to welcoming you back in the near future.
Sincerely,
Nizelania Tarini
Assistant Director of Rooms
4 out of 5
Nice stay could have more English speaking TV channels
Posted by Noddy, from Picton NZ on 23 May 2018
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Comment from Hotel Management
30 May 2018
by Nizel
Dear Noddy,
Greetings from The Laguna Resort & Spa, Nusa Dua Bali!
Thank you for your recently staying with us and look forward to your return stay in the near future.
Sincerely,
Nizelania Tarini
Assistant Director of Rooms
About the The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a steam room. Free self parking and valet parking are available. This 5-star Nusa Dua hotel is smoke free.
Property shuttles: Free area shuttle within 1.6 km and shopping center shuttle; airport shuttle
Parking: Free valet parking and self parking
Room Amenities
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified offers 287 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
MP3 dock
In-room dining (24 hours)
Smart television
Digital channels
Premium channels
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Bathtub or shower
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Exterior corridor access
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Wheelchair accessible
Children's slippers
Wardrobe or closet
Toothbrush and toothpaste
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
Banyubiru Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Reservations are required.
Arwana Restaurant - This beachfront restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Cornerstone Deli - Overlooking the pool and garden, this delicatessen specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Kulkul Beach House - This beachfront bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.
De Bale Lounge & Bar - Overlooking the pool and garden, this lobby lounge specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 8
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body scrubs
Aromatherapy treatments
Sauna in spa
Massages
Hot stone massage
Deep tissue massage
Steam room in spa
Thai massage
Reflexology
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 11 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for IDR 1089000.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for lunch and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Children stay free
Service animals not allowed
One child stays free
Debit cards
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Children stay free - maximum age 11
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately IDR 332000 per person
Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
Rollaway bed fee: IDR 1089000.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Laguna Luxury Collection Bali
Laguna Luxury Collection Resort Bali
Laguna Luxury Collection Resort Nusa Dua Bali
The Laguna a Luxury Collection Resort Spa Nusa Dua Bali
You should know
Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified offers free cancellation on select room rates. Check out the cancellation policy for more info.
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified uses enhanced cleaning measures, offers contactless check-in, and has a gap period between guest stays. There is a shield between guests and staff in the main contact areas.
Yep, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified has a free self car park and free valet parking.
Yep, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified is a short 12-minute walk from Nusa Dua Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.
Yep, there is an onsite spa at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as beachside massages.
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified features 7 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.
Couples spa treatments and beachfront dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified.
You bet! With amenities like a children's pool and laundry facilities, as well as children's slippers and free infant beds in the guestrooms, it's no surprise The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified is a hit with families.
Yeah, buffet breakfast is on offer daily from 7 AM to 11 AM.
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone? The property will be renovating its dining venue from February 1 2023 until June 5 2023 (completion date subject to change).
Check-in begins at 3:00 PM. Check-out time is noon.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
